Diamond Certified Company Report

Tri-Valley Fence Works

Diamond Certified Company Report

Tri-Valley Fence Works

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 105 VERIFIED CUSTOMERS i

Dean M.

VERIFIED Tri-Valley Fence Works CUSTOMER

1 of 105

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommended them to the neighborhood. Our neighborhood has an Internet community venue that I put them on, because I was so satisfied. Clean, presentable, and nice guys, they were great. They even came back to fix a small swinging issue with the gate.

The way they constructed the fence, it is very clean.

Lee H.

VERIFIED Tri-Valley Fence Works CUSTOMER

2 of 105

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great quality work, they show up when they say they are going to, they are reasonably priced, and I would highly recommend them.

I would say the owner is very reliable.

Chelsea S.

VERIFIED Tri-Valley Fence Works CUSTOMER

3 of 105

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred them to several people. They did a very good job.

They were quick with the estimate, and they were quick to get us on the calendar for a start date. They were prompt and efficient.

Read All 105 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Tri-Valley Fence Works designs, builds, and installs redwood fences for residential clients throughout Alameda and Contra Costa Counties. The company uses thick-cut, mill-direct redwood to create fences in a variety of styles, and it also has the training and equipment to build gates and retaining walls, install trellises, and handle custom iron projects like railings and pool fences.

Owner Jerrid Burton attributes much of Tri-Valley Fence Works’ success to its detail-oriented business practices. “Our small size allows us to keep our projects tight-knit, which means we can maintain a high level of quality during each phase of our work,” he explains. “We want every client to have a great experience from start to finish, and paying attention to details is a vital part of that.”

Tri-Valley Fence Works prioritizes communication throughout its clients’ projects, which Mr. Burton says is important for quickly resolving issues and ensuring the best possible results. “We treat every job like it’s our only one, so if something minor happens like vegetation gets damaged during a fence installation, we’ll do our best to make it right. We go above and beyond to cater to our customers’ needs, and they really appreciate that.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Tri-Valley Fence Works

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Redwood Fences
Gates
Retaining Walls
Trellises
Custom Iron Fences & Railings

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Tri-Valley Fence Works

A recent redwood fence installation by Tri-Valley Fence Works

Company Profile

Tri-Valley Fence Works designs, builds, and installs redwood fences for residential clients throughout Alameda and Contra Costa Counties. The company uses thick-cut, mill-direct redwood to create fences in a variety of styles, and it also has the training and equipment to build gates and retaining walls, install trellises, and handle custom iron projects like railings and pool fences.

Owner Jerrid Burton attributes much of Tri-Valley Fence Works’ success to its detail-oriented business practices. “Our small size allows us to keep our projects tight-knit, which means we can maintain a high level of quality during each phase of our work,” he explains. “We want every client to have a great experience from start to finish, and paying attention to details is a vital part of that.”

Tri-Valley Fence Works prioritizes communication throughout its clients’ projects, which Mr. Burton says is important for quickly resolving issues and ensuring the best possible results. “We treat every job like it’s our only one, so if something minor happens like vegetation gets damaged during a fence installation, we’ll do our best to make it right. We go above and beyond to cater to our customers’ needs, and they really appreciate that.”

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Company Philosophy

“We’re firm believers in quality over quantity, so we take our time and make sure each project is handled the right way. We build our products to last without cutting any corners, and we always collaborate with our clients to ensure their visions are executed down to the last detail.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for fence companies that have earned the prestigious Diamond Certified award. For Tri-Valley Fence Works, the most effective way to keep customers satisfied is to utilize its small size and tight-knit staff to provide first-rate service and products. “We cater to our clients’ needs in order to give them a great experience from beginning to end,” says owner Jerrid Burton. “We’re firm believers in doing everything the right way, so we only use the best materials and build every customer’s fence to last.”

Tri-Valley Fence Works has been designing, building and installing redwood fences for residential clients throughout the East Bay since 2015. In addition to creating fences in a wide range of styles, the company has the in-house capabilities to build gates and retaining walls, install trellises, handle custom iron projects like railings and pool fences, and more.

Unlike less experienced fence contractors that use subpar lumber in an effort to reduce their operating costs, Tri-Valley Fence Works is committed to using thick-cut, mill-direct redwood on every project. “Using premium lumber is the key to making fences last longer,” says Mr. Burton. “We also sink all our fence posts in crowned cement, which prolongs the life of the fence by protecting the posts from vegetation, dirt and moisture.”

To further differentiate itself from its competition, Tri-Valley Fence Works provides every job with the hands-on expertise of Mr. Burton himself. “Even with 16 employees, I still manage to get to almost every jobsite,” he says. “That has been my business model since day one: even if I’m only there for part of the process, I’m able to introduce myself and show the clients good faith. They really appreciate that because it shows we’re proud of delivering what we’ve promised.”

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Industry Info

Take simple steps to ensure your fence lasts for many years.

A new fence can revamp the look of your entire home, so you’ll probably want to maintain that like-new look for as long as possible. However, if you hire a company that cuts corners or uses cheap materials, it can leave you with a fence that needs to be replaced much sooner than you expected.

According to Jerrid Burton, owner of Tri-Valley Fence Works in Livermore, quality products and good workmanship are the keys to getting a fence that lasts. “If you’re buying a new fence, you should ask as many technical questions about the product, types of material and construction methods as possible,” he says. “Knowing the building process and materials that different companies use can help you make a better decision when it comes to choosing a contractor.”

Mr. Burton’s years of experience give him the knowledge to explain what homeowners should look for. “One of the first questions to ask is if the posts are being pressure treated,” he offers. “No material should be in contact with the dirt unless it’s pressure-treated. Those posts and boards last much longer compared to untreated products. Dirt, moisture and dry rot are killers when it comes to fences. The rest of the fence can be in great condition, but if the posts rot, you’ll have to replace it.”

Mr. Burton also recommends asking if the contractor uses galvanized nails to prevent them from rusting over time. “This is especially important if the fence is exposed to the elements,” he explains. “You don’t want the materials that hold the structure together to rust out and fall apart.”

When it comes to choosing a fence installer, Mr. Burton says you should be picky. “Fence work is a niche industry. A lot of contractors think it’s easy to install a fence, but there’s actually a lot to it. If you need a fence rebuilt or installed, it’s best to hire a contractor who does this work every day instead of a landscaper or other construction professional who only has a passing knowledge of the trade.”

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Frequently Asked Questions
Q: How quickly can you start my fence project?
A: “It depends on several factors, but we know our clients don’t want to wait months for their new fences, so we’ll work with you to get your job started in a timely manner.”
 
Q: How long will the process take from start to finish?
A: “It depends on the scope of the work—it could take a day or it could take a week. Either way, we’ll give you an estimate for your specific job before we get started.”
 
Q: Will you haul away my old fence after installing the new one?
A: “Yes, the price of the job includes removing the old fence and materials at the end of the project.”
Q: Do you use pressure-treated posts?
A: “Yes. Pressure-treated posts and boards last much longer than untreated products. Dirt, moisture and dry rot are killers when it comes to fences.”
 
Q: What types of nails do you use?
A: “We use galvanized nails. This prevents them from rusting over time, especially if the fence is exposed to the elements.”
 
Q: Should I clear plants and debris away from the fence before work begins?
A: “That would definitely be helpful. It makes our job a lot easier because we have to carry heavy lumber and materials in and out of your yard. Having a clear work area lets us work more safely and quickly.”
 
Q: What if I need a fence between my yard and my neighbor’s?
A: “If the fence is a joint venture between you and your neighbor, it’s smart to clarify the rights and responsibilities before work begins. In the agreement, we’ll clearly identify who is paying for the project and setting the requirements.”
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SELECTED PHOTOS FROM Tri-Valley Fence Works

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Tri-Valley Fence Works WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Tri-Valley Fence Works
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 105 VERIFIED CUSTOMERS i

Dean M.

VERIFIED Tri-Valley Fence Works CUSTOMER

1 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

I recommended them to the neighborhood. Our neighborhood has an Internet community venue that I put them on, because I was so satisfied. Clean, presentable, and nice guys, they were great. They even came back to fix a small swinging issue with the gate.

The way they constructed the fence, it is very clean.

Lee H.

VERIFIED Tri-Valley Fence Works CUSTOMER

2 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

Great quality work, they show up when they say they are going to, they are reasonably priced, and I would highly recommend them.

I would say the owner is very reliable.

Chelsea S.

VERIFIED Tri-Valley Fence Works CUSTOMER

3 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

I have referred them to several people. They did a very good job.

They were quick with the estimate, and they were quick to get us on the calendar for a start date. They were prompt and efficient.

Jeff B.

VERIFIED Tri-Valley Fence Works CUSTOMER

4 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

I would say they have done a good job.

They always follow through.

Dustin R.

VERIFIED Tri-Valley Fence Works CUSTOMER

5 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

Great quality of work, able to deliver what they promised, and the quote was accurate.

The finished product is nice.

Oliver V.

VERIFIED Tri-Valley Fence Works CUSTOMER

6 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

Fast reliable, on time, and they delivered what they promised.

It worked out well.

Nick C.

VERIFIED Tri-Valley Fence Works CUSTOMER

7 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

Responsive, and they got the job done as said they would. There was an error mid-job, but they rectified it within a day. They were very easy to work with.

My point of contact at their home office was very responsive, engaging, and helpful.

Michael V.

VERIFIED Tri-Valley Fence Works CUSTOMER

8 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

Quality work, good price, and they respected our schedule. I have no complaints.

The staff was nice and the work was quality.

Lisa S.

VERIFIED Tri-Valley Fence Works CUSTOMER

9 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

They did a really good job, cleaned up after themselves, were responsive, and answered all of my questions.

It was a positive experience.

Dan A.

VERIFIED Tri-Valley Fence Works CUSTOMER

10 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

They did good quality work in a timely fashion.

Nothing

Mindy C.

VERIFIED Tri-Valley Fence Works CUSTOMER

11 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional and prompt.

Their workers were very hard working. Also, the quality of the lumber is excellent.

Paula B.

VERIFIED Tri-Valley Fence Works CUSTOMER

12 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

They do excellent work.

Nothing

Gina P.

VERIFIED Tri-Valley Fence Works CUSTOMER

13 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

They showed up on time, and they communicated excellently without hassle or drama. I couldn't be happier.

Jerrid was fantastic. There were a few minor problems, but he jumped right in and took care of the issues immediately.

Frank W.

VERIFIED Tri-Valley Fence Works CUSTOMER

14 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

I would say to consider them.

Nothing

Kris M.

VERIFIED Tri-Valley Fence Works CUSTOMER

15 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

I got three different quotes from three different companies. Tri-Valley Fence was the only one to respond as quickly and professionally as they did.

I would just say their professionalism

Michael B.

VERIFIED Tri-Valley Fence Works CUSTOMER

16 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

High quality materials and good quality work

I thought the estimator was good.

Rachelle M.

VERIFIED Tri-Valley Fence Works CUSTOMER

17 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

Very reliable and trustworthy

They were quick to come out when I requested a quote.

Jennifer H.

VERIFIED Tri-Valley Fence Works CUSTOMER

18 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

Very easy to work with

Nothing

Joaquin I.

VERIFIED Tri-Valley Fence Works CUSTOMER

19 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

They are a great company to work with.

The quality of work

Gloria L.

VERIFIED Tri-Valley Fence Works CUSTOMER

20 of 105

Quality 10
10
Loyalty Yes
CRITIQUE

I would say I think the quality of service and materials is fabulous.

Their attentiveness

Read All 105 Survey Responses at Ratings View

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