Diamond Certified Company Report

Thomas A Daly Construction

Diamond Certified Company Report

Thomas A Daly Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 38 VERIFIED CUSTOMERS i

Sean S.

VERIFIED Thomas A Daly Construction CUSTOMER

1 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did everything he promised, he did it on time, and he did the job in a cost effective manner. He was forthright and honest. He was on schedule, and he set realistic expectations that he met.

I would say his integrity

David S.

VERIFIED Thomas A Daly Construction CUSTOMER

2 of 38

Quality 9
9 10
Loyalty Yes
CRITIQUE

A superb quality product

I have used him several times in the past. He's on time, he has his tools in his hand, and he's ready to work at 8:30 in the morning.

Mary D.

VERIFIED Thomas A Daly Construction CUSTOMER

3 of 38

Quality 9
9 10
Loyalty Yes
CRITIQUE

Just that he is trustworthy, honest, a hard worker, and he is fair.

He is fair.

Read All 38 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Thomas Daly, Owner

Thomas A Daly Construction provides a complete range of construction and remodeling services for residential clients throughout Marin County. In addition to building decks and patios, the company has the in-house capabilities to remodel kitchens and bathrooms, create room additions and outdoor living spaces, build carports and retaining walls, and perform foundation work.

Owner Thomas Daly says his company’s ability to provide high levels of customer satisfaction is a natural result of the interactive, hands-on approach it takes on every job. “We keep our clients involved throughout the entire process and work with them to achieve their goals. When they give us rough ideas of what they want, we’ll expand on those ideas and communicate clearly until we’re able to create a final product that everyone is happy with.”

Thomas A Daly Construction emphasizes affordability by working within its clients’ specific budgets while still focusing on achieving the best possible results. “We personally go over each project with our customers and walk them through the best and most affordable ways to complete the work,” explains Mr. Daly. “No matter what type of project a client has in mind, we have the experience to handle it.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Thomas A Daly Construction

COMPANY CONTACT
Service AREA

Marin County

SERVICES PERFORMED

Decks & Patios
Remodeling & Additions
Retaining Walls
Carports
Foundations

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Thomas A Daly Construction

A recent deck project by Thomas A Daly Construction

Company Profile

Thomas A Daly Construction provides a complete range of construction and remodeling services for residential clients throughout Marin County. In addition to building decks and patios, the company has the in-house capabilities to remodel kitchens and bathrooms, create room additions and outdoor living spaces, build carports and retaining walls, and perform foundation work.

Owner Thomas Daly says his company’s ability to provide high levels of customer satisfaction is a natural result of the interactive, hands-on approach it takes on every job. “We keep our clients involved throughout the entire process and work with them to achieve their goals. When they give us rough ideas of what they want, we’ll expand on those ideas and communicate clearly until we’re able to create a final product that everyone is happy with.”

Thomas A Daly Construction emphasizes affordability by working within its clients’ specific budgets while still focusing on achieving the best possible results. “We personally go over each project with our customers and walk them through the best and most affordable ways to complete the work,” explains Mr. Daly. “No matter what type of project a client has in mind, we have the experience to handle it.”

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Company Philosophy

"Our goal is simple: provide high-quality products at reasonable prices. Our detail-oriented approach ensures no unnecessary work is done, which our customers appreciate. Through open communication and top-notch workmanship, we strive to keep every client happy."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For Thomas A Daly Construction, the key to achieving and maintaining high levels of customer satisfaction is simple: take an interactive, hands-on approach to each job and make sure each client benefits from its vast amounts of industry experience. “I’ve worked on everything from high-rise buildings in New York to pipelines in Alaska and Australia, so I know what works and what doesn’t for most situations,” says owner Thomas Daly. “Simply put, we’re dedicated to completing projects as efficiently as possible.”

Thomas A Daly Construction has been providing construction and remodeling services for residential clients throughout Marin County since 1985. In addition to building decks and patios, the company has the in-house capabilities to create room additions and outdoor living spaces, remodel kitchens and bathrooms, perform foundation work, build retaining walls and carports, and more.

Unlike less experienced construction companies that juggle several jobs at once in an effort to maximize their profits, Thomas A Daly Construction focuses on one project at a time and makes sure all work is complete before moving on to another job. “When a contractor has two or three different projects going at once, there comes a point where it’s difficult to provide consistent quality,” explains Mr. Daly. “By taking jobs on an individual basis, we’re able to ensure each individual customer is satisfied with our work.”

Another distinguishing attribute of Thomas A Daly Construction is its ability to effectively communicate with its clients and work closely with them to bring their projects from conception to reality. “Our customers usually have rough ideas of what they want, and we work with them to develop those ideas and formulate the best plans,” says Mr. Daly. “Our goal is to walk them through the best, most affordable ways to complete their construction projects, and they really appreciate that.”

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Industry Info

If you’re building a deck on your property, make sure you consider all your material options. Essentially, decking material comes down to a choice between natural wood and composite wood. According to Thomas Daly, owner of Thomas A Daly Construction in Mill Valley, homeowners who choose natural wood tend to get the most for their money. “Redwood is the most cost-effective option for building a new deck,” he says. “Composite is virtually maintenance-free, but it can cost twice as much as redwood. If eliminating maintenance is your top priority, composite is a good option, but you have to be willing to pay for it.”

One of the reasons composite material is so expensive is because of its complicated installation process. “There’s a lot more work involved in building with composite wood,” affirms Mr. Daly. “For one, you have to use twice as many joists because the material isn’t as strong as redwood. Also, while the quality of redwood has been proven over many years, composite wood is still a fairly recent invention, so some of the newer products don’t have long track records and may have some problems that haven’t been worked out yet.”

Child safety and deck railings
If you’re building a new deck and you have children, safety should be at the top of your priority list, particularly when it comes to the type of railing you install. As a general rule, homeowners with young children should avoid installing railings that encourage climbing or have large gaps that children can slip through. “A lot of people want wire railings that have horizontal strands of wire every three or four inches, but that style isn’t a good idea if you have small children,” says Mr. Daly. “Also, if your deck is high off the ground, I always advise installing a child-friendly railing.”

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Frequently Asked Questions

Q: Is the owner of your company present at every jobsite?

A: Yes, our owner, Thomas Daly, takes a hands-on approach to each project and stays in direct communication with everyone involved.

Q: Do I need a permit to build a new deck?

A: Most likely. The only reason you wouldn’t need a permit is if the deck is less than 30 inches high and isn’t attached to your house.

Q: Do I need to get the permit or will you get it?

A: It’s usually the homeowner’s obligation to obtain the permit, but we can get involved if you need help with that process.

Q: What kind of railing options do I have for my new deck?

A: There are a number of options when it comes to deck railing, including wood, aluminum, glass and wrought iron. We’ll help you determine the best option for your specific situation.

Q: Do I need a permit to build a new patio?

A: No, patios usually don’t require permits.

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SELECTED PHOTOS FROM Thomas A Daly Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Thomas Daly

Expert CONTRIBUTOR PROFILE
  • Thomas Daly is a lifetime veteran of the construction industry and owner of Thomas A Daly Construction, a Diamond Certified company since 2013. He can be reached at (415) 493-8993 or by email.

Thomas Daly: Building a Livelihood

By James Florence, Senior Writer

MILL VALLEY — Daunted by the prospect of a career spent behind a desk, Thomas Daly left his home country to build a new livelihood in the United States. “I was working an office job back in Ireland and I hated it,” he remembers. “Prior to that, I’d spent some time in the U.S. playing for a Gaelic football team, so I decided to return to New York, where I got a job building high-rises. After a few years, I went to Alaska to work on the oil pipeline, and from there I went to Australia to work on another. Eventually, I returned to the U.S., where I settled in Marin County, got my contractor’s license and have been working for myself ever since.”
Today, as owner of Thomas A Daly Construction, Thomas says he enjoys his job’s combination of physical work and mental challenges. “I love that I get to be outside working with my hands every day. Plus, I like that fact that I’m always learning new things. As a contractor, you never stop learning because every job requires a different set of solutions.”
A resident of Mill Valley, Thomas likes to spend his free time staying active. “I’m a member of Bay Club Marin in Corte Madera, where I spend a lot of my time swimming and working out,” he says. “I also play a bit of tennis and squash on the weekends, and occasionally indoor soccer, though I’m getting a bit old for that.” Thomas also likes to travel on a regular basis. “I have family and a small farm in Ireland, so I like to go back there a few times a year. My wife usually books us a trip to somewhere like Spain or Portugal while we’re there. I enjoy going to different places and meeting different people.”
In regard to a professional philosophy, Thomas believes in providing the same level of quality and service he’d expect for himself. “I try to perform every job as if I was working on my own house,” he explains. “When doing estimates, I always recommend what I think is best for the customer’s particular circumstances. Overall, I believe in giving my customers quality work for a fair price.”
When asked the first thing he’d do if he were to retire tomorrow, Thomas says he wouldn’t. “I would close the lid on my own coffin,” he laughs. “Retirement isn’t on my horizon—I’ll keep working until I drop. I enjoy my time off, of course, but I like having work to come back to, and that will be the case as long as I’m in the world.”
Ask Me Anything!
Q: Are you an early bird or a night owl?
A: Both. I go to bed around midnight and I’m usually up by 6am.

Q: Coffee or tea?
A: When I’m the U.S., I drink coffee, but when I’m in Ireland, I drink tea, which is what I was raised on.

Q: What’s your favorite local restaurant?
A: I have two: The Cantina in Mill Valley and The Mayflower Pub in San Rafael.

Q: What kinds of books do you like to read?
A: Mostly biographies and history books, especially anything about the American Revolution and the Civil War.

Q: If you could talk to anyone living or dead, who would you choose?
A: Abraham Lincoln. I’d like to hear what he has to say about what’s going on in this country today.

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Expert articles
  • Assessing Deck Safety

    MILL VALLEY — In the past, many wood decks were built with Douglas fir wood, but time has shown it’s not a good material to use due to its susceptibility to rot. During my 30 years as a deck builder in Marin County, I’ve had to replace countless Douglas fir decks that were rotted out, which in many cases created very dangerous conditions. In particular, if a deck’s support beams are compromised, they could potentially break and cause the whole thing to fall apart. For this reason, if you have an old Douglas fir deck, I recommend having it professionally assessed for safety.

    If you need to replace a Douglas fir deck, don’t repeat the same mistake that was made in the past: Use a high-quality, pressure-treated redwood or cedar product. If well-maintained, these materials will last a lifetime, ensuring safety and giving you a great value for your investment.

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Expert video tip
  • Video: Choosing the Right Decking Product

    Complete Video Transcription:

    MILL VALLEY — Host, Sarah Rutan: If you’re building a new deck, make sure to choose a product that will last. Today we’re in Mill Valley with Diamond Certified Expert Contributor Thomas Daly of Thomas A Daly Construction to learn more.

    Diamond Certified Expert Contributor, Thomas Daly: I’ve been building decks in Marin County for the last 30 years and Doug Fir is the old way that the decks were built, which is, it rots out after a while. And it’s a very dangerous aspect of building decks, particularly when we cantilever as they’ll just break off and people will get hurt. So the new aspect is using pressure-treated material, which lasts a lifetime and that’s the best way, the best way to build a deck. And people should be aware of the danger of their old decks, as Doug Fir does not last outside and needs to be checked by a contractor to make sure that everything is safe and the way it’s supposed to be.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Thomas A Daly Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 38 VERIFIED CUSTOMERS i
Thomas A Daly Construction : Average 9.5 out of 10 based on 38 unique customer surveys of customer satisfaction.

Sean S.

VERIFIED Thomas A Daly Construction CUSTOMER

1 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did everything he promised, he did it on time, and he did the job in a cost effective manner. He was forthright and honest. He was on schedule, and he set realistic expectations that he met.

I would say his integrity

Ann U.

VERIFIED Thomas A Daly Construction CUSTOMER

2 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

I told several friends that he is so punctual, responsible, and he gets the job done. He keeps his word, and he is really reliable.

He was able to diagnose the problem, and he gave me an affordable solution. He did it on budget and on time.

Ginette D.

VERIFIED Thomas A Daly Construction CUSTOMER

3 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked him because he was on time. He did exactly what I asked of him. He also has employees who are covered by insurance and properly licensed.

They did great work.

Gisela B.

VERIFIED Thomas A Daly Construction CUSTOMER

4 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very prompt, very concise, and he does what he promises.

His work is outstanding.

Megan A.

VERIFIED Thomas A Daly Construction CUSTOMER

5 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very knowledgeable in his construction technique.

Their consistency, he showed up on time and cleaned up very well.

Ken M.

VERIFIED Thomas A Daly Construction CUSTOMER

6 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

Thomas, the owner, is very dependable and very good at what he does. He is an excellent contractor.

Attention to detail

Tom M.

VERIFIED Thomas A Daly Construction CUSTOMER

7 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality of his work, attention to detail, and he is just a person who is easy to work with.

The quality and timeliness of the work, he showed up when he said he would and he completed the job when he said he would.

Luke G.

VERIFIED Thomas A Daly Construction CUSTOMER

8 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He can't be equaled. He's perfect and magnificent. Just today, I was going to call him to do some work for us.

He's a marvelous contractor and a marvelous carpenter. He's fast, and he cleans up. He's outstanding.

Monica F.

VERIFIED Thomas A Daly Construction CUSTOMER

9 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He does good work, and he is conscientious.

I liked the entire job. When I want a job done, I want it done right. I was satisfied.

Sandra P.

VERIFIED Thomas A Daly Construction CUSTOMER

10 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

Other consumers would definitely be satisfied with the work.

He was efficient, he did the job as quoted, and he was reliable.

Sid B.

VERIFIED Thomas A Daly Construction CUSTOMER

11 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's easy to work with, and he does very good work.

His work was very good, and he's easy to get along with.

Susan D.

VERIFIED Thomas A Daly Construction CUSTOMER

12 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's responsible, honest, and does a good job.

I liked the results. I trusted him, he was easy to get along with, he did a good job, and he only does one job at a time. I'm a big fan.

Ann D.

VERIFIED Thomas A Daly Construction CUSTOMER

13 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would use them again. They're safe, secure, delightful, and professional. They do complete work.

He's Irish.

Diane E.

VERIFIED Thomas A Daly Construction CUSTOMER

14 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom is honest, hardworking, and fair.

He's done many jobs for me, and I just always call him first. He always responds and says he'll take care of it, and I trust him very much. He is a small contractor, and he has his niche. He does beautiful deck and fence work. I've used him a great deal on outside work. He takes on the job that he feels he can handle.

E. D.

VERIFIED Thomas A Daly Construction CUSTOMER

15 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very detailed, and the price is fair. I've had so many people look at the deck he did for me.

He's very thorough, and he measures everything precisely. I enjoy the work he does. It's really nice.

Ivo S.

VERIFIED Thomas A Daly Construction CUSTOMER

16 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very reliable, which is not easy to find nowadays. He keeps his word regarding the work and the price. He is consistent, which I appreciate.

The reliability

Jason W.

VERIFIED Thomas A Daly Construction CUSTOMER

17 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend him.

It's a good service.

Jim R.

VERIFIED Thomas A Daly Construction CUSTOMER

18 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was reliable, did excellent work, came to the job site on time, cleaned up, and was very organized. All of his subcontractors were good as well.

The fact that he's easy to get along with, and he's very knowledgeable about construction and what we were doing. He has a very outgoing personality, so it was really easy to talk to him and discuss changes. I was very satisfied with everything that he did.

Jo A.

VERIFIED Thomas A Daly Construction CUSTOMER

19 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very efficient, fast, and he did great work.

He did good work, and it was affordable.

Joe O.

VERIFIED Thomas A Daly Construction CUSTOMER

20 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom is one of the hardest working people I've ever seen. I expected something to take a long time, but he was able to get it done quickly.

He's one of the hardest working people I know. It was incredible. I recommended him to a friend, and he told me that he couldn't believe how hard he worked to get the job done.

Read All 38 Survey Responses at Ratings View