Diamond Certified Company Report

Proline Auto Body Services, Inc.

Diamond Certified Company Report

Proline Auto Body Services, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

Carol W.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say you can't get better work done anywhere else for the price.

They are absolutely amazing. They are so pleasant, friendly, and they always do a good job.

Dwayne P.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are upfront with everything that they were going to do to my car, they are really professional, and they really go above and beyond their call of duty as an auto body shop. They contacted me from beginning to end keeping me informed along the way, they took care of everything for me, and I didn't have to do anything which was amazing.

They pretty much worked with both of the insurance companies to the best of their ability. I literally didn't do anything except give the insurance company my okay.

Erica C.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, always on time, and their price is very reasonable.

They are really helpful throughout the whole process. They took care of insurance company stuff, they took care of getting me a rental car, and they just knew what they were doing.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Proline Auto Body Services, Inc. provides a complete range of body repair services for all types of vehicles at its San Mateo facility, handling everything from minor dent and scratch removals to frame straightening and paintless dent repairs. The company also offers complimentary pick-up, delivery and shuttle services throughout San Mateo County for its customers’ convenience.

Owner Spencer Tse credits much of Proline Auto Body Services’ success to its dedication to customer satisfaction, which extends throughout every step of the body repair process. “I personally oversee every job to make sure all the work is being done to the highest standards of quality,” he says. “We utilize our many years of experience and state-of-the-art equipment to find the best solutions to our customers’ auto body problems.”

Proline Auto Body Services also offers professional detailing services that include engine steam cleaning, carpet shampooing, body polishing and more. “When we return a car to a customer, we want them to be impressed with our level of care and attention to detail,” says Mr. Tse. “Our customers are always very happy when they get their cars back detailed, and that makes us happy as well.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Proline Auto Body Services, Inc.

Locations

San Mateo County
San Francisco

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SERVICES PERFORMED

Auto Body Repair
Frame Work

BRANDS Supported
  • Spies Hecker

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Proline Auto Body Services, Inc.

A Proline Auto Body Services technician applies paint to a customer’s car.

Company Profile

Proline Auto Body Services, Inc. provides a complete range of body repair services for all types of vehicles at its San Mateo facility, handling everything from minor dent and scratch removals to frame straightening and paintless dent repairs. The company also offers complimentary pick-up, delivery and shuttle services throughout San Mateo County for its customers’ convenience.

Owner Spencer Tse credits much of Proline Auto Body Services’ success to its dedication to customer satisfaction, which extends throughout every step of the body repair process. “I personally oversee every job to make sure all the work is being done to the highest standards of quality,” he says. “We utilize our many years of experience and state-of-the-art equipment to find the best solutions to our customers’ auto body problems.”

Proline Auto Body Services also offers professional detailing services that include engine steam cleaning, carpet shampooing, body polishing and more. “When we return a car to a customer, we want them to be impressed with our level of care and attention to detail,” says Mr. Tse. “Our customers are always very happy when they get their cars back detailed, and that makes us happy as well.”

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Company Philosophy

“We understand each customer's situation is unique, so we tailor our services to meet their specific needs. We put ourselves in our customers' positions and help them any way we can, from providing rental cars to keeping them updated on the progress of their vehicles.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Proline Auto Body Services, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take a detail-oriented approach to each job that ensures a stress-free experience for every person who enters its shop. “When it comes to auto body repairs, most reputable shops provide the same quality work, so we really focus on customer service,” says owner Spencer Tse. “We strive to help our customers as much as possible, from assisting with their insurance claims to dropping off their cars at no extra charge.”

Proline Auto Body Services has been providing body repairs for all types of vehicles at its San Mateo facility since 2004. In addition to handling everything from frame straightening to paintless dent repairs, the company offers professional detailing services that include engine steam cleaning, body polishing, carpet shampooing and more.

Unlike auto body repair companies whose owners delegate quality control responsibilities to less experienced employees, Proline Auto Body Services provides every job with the hands-on expertise of Mr. Tse himself. “I oversee all the work that’s done in this shop, from making sure all the parts fit properly to double checking that the craftsmanship adheres to my high standards,” he explains. “I also follow up with every customer at least once a week so they know exactly what’s happening with their car.”

To further differentiate itself from its competition, Proline Auto Body Services offers a variety of services that are designed to make each customer’s temporary vehicle loss more tolerable, including complimentary rental cars for major repair jobs and free minor service work like oil changes and brake pad replacements. “We look beyond providing quality repairs,” affirms Mr. Tse. “Our goal is to do whatever it takes to help our customers through the body repair process, and they really appreciate that.”

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Industry Info

When it comes to finding an auto body shop, look for excellent quality control and customer service. Some auto body shops strive to gain new customers by advertising their computerized frame straightening machines and state-of-the-art paint matching algorithms, but actually, California and federal regulations now require all body shops to utilize such equipment in their daily operations. “Everything is computerized now, so every shop essentially has the same equipment,” says Spencer Tse, owner of Proline Auto Body Services, Inc. in San Mateo. “That’s why it’s so important to find a shop that really believes in quality control and customer service.”

Mr. Tse recommends confirming that a shop is I-CAR Gold Certified, which means its technicians have been trained and certified on the industry’s latest products, processes and techniques. “I-CAR is the largest independent training and certification agency in the auto body industry, so if a shop is lacking certification, it should be an immediate red flag.”

Before leaving your car at a body shop, make sure you talk directly with the owner or service manager—the questions you ask and responses you get can make the entire process more comfortable. Consider writing down the owner’s answers and take note of any strengths, weaknesses and impressions that may influence your decision to return in the future or recommend the company to others.

If you’re considering buying a used car, Mr. Tse says you should bring it to a body shop for evaluation before completing the sale. “An experienced technician can determine if the car has ever been in an accident, and if so, whether it has been properly repaired. If the car has been in an accident, it’s not necessarily a bad thing. Even if it has been totaled [which means the cost of repairs exceeds the value of the car itself], it can often be restored to good driving condition. However, if the damage goes beyond the body and affects the engine or transmission, you probably shouldn’t buy the car.”

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Frequently Asked Questions

Q: Can you help me with my insurance claim?

A: Yes, we can work directly with your insurance company on your behalf. Our office personnel are experienced and skilled at dealing with all the major insurance companies.

Q: Do you use original equipment manufacturer (OEM) parts?

A: We always prefer to use OEM parts, but some insurance companies won’t pay for them. In that case, we’ll give you the option of using OEM parts and paying the difference. We’ll cover the cost difference when we can, but we’re not always able to do that.

Q: Can I pick up my car after business hours?

A: We can make arrangements for that if you work during our regular business hours, but it’s often easier for us to just drop off your car at your house, which is a service we provide free of charge.

Q: Can you arrange for a rental car?

A: Yes, and if your vehicle needs major repairs, we’ll provide you with a complimentary rental car if your insurance doesn’t cover it.

Q: If my car has a bent frame, can it really be fixed?

A: Technically, yes, but insurance companies often write this off as a total loss since the cost of repairing a bent frame usually exceeds the value of the car.

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SELECTED PHOTOS FROM Proline Auto Body Services, Inc.

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Diamond Certified RATINGS ON Proline Auto Body Services, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Proline Auto Body Services, Inc. : Average 9.4 out of 10 based on 175 unique customer surveys of customer satisfaction.

Carol W.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say you can't get better work done anywhere else for the price.

They are absolutely amazing. They are so pleasant, friendly, and they always do a good job.

Dwayne P.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are upfront with everything that they were going to do to my car, they are really professional, and they really go above and beyond their call of duty as an auto body shop. They contacted me from beginning to end keeping me informed along the way, they took care of everything for me, and I didn't have to do anything which was amazing.

They pretty much worked with both of the insurance companies to the best of their ability. I literally didn't do anything except give the insurance company my okay.

Erica C.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, always on time, and their price is very reasonable.

They are really helpful throughout the whole process. They took care of insurance company stuff, they took care of getting me a rental car, and they just knew what they were doing.

Joanna S.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service, but they could improve on timing.

The customer service was fantastic, good customer relations and good communication.

Carina C.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are very professional and reliable, and they honor what they say for the price that they say.

They were kind and friendly, and they worked fast.

Eric C.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were good.

Binyan W.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good.

They are efficient.

Connie H.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do really immaculate work, they are competitive in their pricing, and they are always right on.

I guess the honesty and professionalism.

Chan C.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service

Spencer

Nicole H.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they do excellent work

I liked how smooth everything went.

Fu H.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a go-to spot.

The customer service and the turnaround time are on point. They do a good job.

Arone C.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent service and good customer service

I liked the customer service a lot. They're good.

Lee W.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their work is exemplary.

Their workmanship

Marjorie G.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They kept their promise about how long it would be. Also, they communicated with Enterprise, they were the ones who dealt with them, and there were no problems. They were nice to me.

Matthew C.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mainly the excellent service and excellent product, I was very satisfied.

I liked the upfront, honest breakdown of what was happening and what they were going to do. It was a good experience.

Christing S.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional and very reliable, and reasonably priced too

Good customer service, they are very good.

Natasha S.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Basically, they're knowledgeable about everything, and they get right to the point.

It's really fast service. They don't have you running around to here and there. I thought it was really quick service.

Wen T.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job on my car and they were really good at communication.

the communication

Abigail G.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are definitely quick with their services.

They were quick to get the job done and they're efficient.

Andrew K.

VERIFIED Proline Auto Body Services, Inc. CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Top-notch work and very thorough

The quality of their work is excellent.

Read All 175 Survey Responses at Ratings View