Diamond Certified Company Report

Molly Maid of Sonoma County

Diamond Certified Company Report

Molly Maid of Sonoma County

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Karen B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do an excellent job and they are fast.

They are very nice and get down to business.

Jill C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are consistent and always show up on time.

You can rely on them.

Doris C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Every thing was fantastic.

They were quick.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ehsan Rezaee and Hesam Rezaee, Owners

Molly Maid of Sonoma County provides a wide range of residential cleaning services for customers throughout Sonoma County. The company has the training and equipment to handle everything from routine household cleanings to deep cleanings for move-ins and move-outs, and it offers customized programs that let clients design plans that work with their preferences and schedules.

President Hesam Rezaee says Molly Maid of Sonoma County’s accountability and punctuality have allowed the company to build a loyal clientele base. “Our customers are very important to us, so we make sure we’re there for them whenever they need us. They always tell us how much they appreciate how fast, reliable and flexible we are when it comes to achieving their cleaning goals.”

Molly Maid of Sonoma County uses state-of-the-art equipment and materials on every job, including Green cleaning products that reduce allergens, bacteria and germs. “We also use a software program to perform quality control checks,” adds Mr. Rezaee. “We understand that each customer has different requirements for cleaning their house, so we work hard to meet those expectations and accommodate their lifestyle.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Molly Maid of Sonoma County

COMPANY CONTACT
Service AREA

Sonoma County

SERVICES PERFORMED

Residential Cleaning
Move-In & Move-Out Cleaning
Deep Cleaning
Green Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Molly Maid of Sonoma County

A look at Molly Maid of Sonoma County’s fleet of service vehicles

Company Profile

Molly Maid of Sonoma County provides a wide range of residential cleaning services for customers throughout Sonoma County. The company has the training and equipment to handle everything from routine household cleanings to deep cleanings for move-ins and move-outs, and it offers customized programs that let clients design plans that work with their preferences and schedules.

President Hesam Rezaee says Molly Maid of Sonoma County’s accountability and punctuality have allowed the company to build a loyal clientele base. “Our customers are very important to us, so we make sure we’re there for them whenever they need us. They always tell us how much they appreciate how fast, reliable and flexible we are when it comes to achieving their cleaning goals.”

Molly Maid of Sonoma County uses state-of-the-art equipment and materials on every job, including Green cleaning products that reduce allergens, bacteria and germs. “We also use a software program to perform quality control checks,” adds Mr. Rezaee. “We understand that each customer has different requirements for cleaning their house, so we work hard to meet those expectations and accommodate their lifestyle.”

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Company Philosophy

“Our goals are to fulfill our customers’ needs and provide them with clean environments that make them feel as relaxed and comfortable as possible. Ultimately, we want to develop long-term relationships with our clients and become part of their lives, so we do whatever it takes to ensure their satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Molly Maid of Sonoma County, the best way to earn the loyalty and appreciation of its customers is to be punctual and accountable on every job, regardless of the size. “We’re always on time, we never cancel appointments and we’re there when our clients need us,” affirms President Hesam Rezaee. “Our professional cleaners show up with the supplies and equipment they need to do the best possible job.”

Molly Maid of Sonoma County has been providing cleaning services for residential customers throughout Sonoma County since 2004. The company has the capabilities to handle everything from routine household cleanings to deep cleanings for move-ins/move-outs, and it offers customized programs that allow clients to tailor their cleaning plans to meet their preferences. “We know that each customer has different needs, so we work hard to customize our services and accommodate our clients’ schedules and lifestyles,” says Mr. Rezaee.

Molly Maid of Sonoma County further differentiates itself from other cleaning companies by maintaining an honest, dedicated, reliable staff of cleaners who’ve all passed background checks and are consistently monitored for quality performance. “Customer satisfaction always comes first for us, and having a crew that does a great job in the field is the key to achieving that goal,” says Mr. Rezaee. The company also equips its vehicles with GPS devices that ensure crews go to the right homes and spend the correct amount of time there, and specialty software enables ease of scheduling that confirms customers get the exact cleaning services they want.

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Industry Info

When it comes to hiring a house cleaning company, make sure you choose one that’s right for your specific needs.

Most house cleaning companies offer one-time, occasional and regularly scheduled cleaning services, so when it comes to hiring one for your home, the first thing to consider is what type of cleaning you need and how often you’d like it to be done. Deep cleaning and one-time services tend to be more in-depth and expensive than routine cleaning, and since most companies price repeat cleanings lower than one-time cleanings or deep cleanings, you can often get the best value by working with a company to find a service schedule that works for your lifestyle. According to Hesam Rezaee, president of Molly Maid of Sonoma County in Petaluma, that tends to be once every two weeks. “Most families don’t need their homes cleaned on a weekly basis—they prefer a maintenance-level of service.”

A ‘maintenance’ cleaning schedule means the family usually does day-to-day cleaning and then a professional comes in every two weeks, which adds up to a clean home without a large price tag “Homeowners should expect a maintenance cleaning service on each visit if they work with a company on a regular basis,” confirms Mr. Rezaee. “They aren’t going to do a deep cleaning every time. Initial visits are usually very detailed and the entire house gets scrubbed, but on regular visits, most companies try to clean the way the customer prefers.”

Mr. Rezaee says sticking with a cleaning company you like is a good way to ensure your long-term satisfaction. “When you work with the same company for years, they can almost be considered part of the family. The crew works hard because they have a longstanding relationship with you and understand what you expect, which can simplify the cleaning process and bring long-term benefits.”

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Frequently Asked Questions

Q: How long does it take you to clean a typical home?
A: For a three-bedroom, two-bathroom home, it usually takes us two to three hours to clean the entire thing.

Q: How do you charge for your services?
A: For one-time or occasional cleanings, we charge based on the actual time of the cleaning. For regular service, our estimator will come to your home, explain what’s included in the work, record any specific instructions you have, and give you a flat rate based on the duties and frequency you choose. The more frequent the cleaning, the lower the price because your home stays cleaner between appointments.

Q: What cleaning supplies and products do you use?
A: We try our best to use nontoxic, environmentally-friendly cleaning products, but our priority is always to use the right product for the specific surface. For example, we clean hardwood floors with a product that’s not harmful to the wood, and our customers love it.

Q: How many people will you send to my home?
A: We usually send two crew members to each job. Sometimes we send three, but we’ve found that teams of two are usually the most efficient.

Q: Will I have the same cleaning crew each time?
A: We try to assign the same crew every time. It makes it easier for both sides—you know your cleaners and the cleaners know what you want. Unless there’s an emergency or you book an appointment when your crew is already scheduled to work on another home, you’ll have the same cleaners.

Q: Do you work on holidays?
A: We don’t offer cleaning appointments on Thanksgiving, Christmas Day, New Year’s Day or Fourth of July. If you have a regularly scheduled cleaning appointment on one of those dates, we’ll reschedule you for another day.

Q: Can you clean carpets?
A: No, but we work with reputable carpet cleaning companies that are bonded and insured, so we can give you a reference if you need that type of work.

Q: What’s the best way to clean an oven?
A: If the oven has a self-cleaning option, let it run for an hour, then apply oven cleaner and let it sit for a while before scrubbing the oven with a soft sponge.

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SELECTED PHOTOS FROM Molly Maid of Sonoma County

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Hesam Rezaee

Expert CONTRIBUTOR PROFILE
  • Hesam Rezaee is president of Molly Maid of Sonoma County, a Diamond Certified company. He can be reached at (707) 219-6365 or by email.

Hesam Rezaee: A Clean Opportunity

By James Florence, Diamond Certified Resource Reporter

PETALUMA — An avid entrepreneur, Hesam Rezaee was in between business ventures when he came upon a clean opportunity. “Previously, I ran a coffee shop and a print shop, which were located right next to each other,” he recounts. “Running two businesses simultaneously was hard, and after about two years, I was burned out. I sold one of them, closed the other and took a six-month break. During this time, I started looking for a new opportunity—something that had a good business model and family-friendly hours. When I came across a Molly Maid franchise in Sonoma County that was for sale, it seemed like it might be a good fit. I started researching the company, as well as the cleaning industry in general, and the more I looked into it, the more interested I became. In 2013, my brother, Ehsan, and I officially became the new owners of Molly Maid of Sonoma County.”

Today, Hesam says his favorite part of his job is devising cleaning regimens for new clients. “I enjoy meeting new clients and figuring out the best strategy to provide for their cleaning needs. At the initial consultation, I usually spend half an hour walking through the house, seeing what needs to be cleaned and learning about the client’s preferences. From there, I put together a schedule that makes sense for both their home and lifestyle.”

Originally from Iran, Hesam resides today in San Rafael with his wife, Nasim, and their daughter. Outside of work, he engages in a variety of personal pastimes. “I primarily play music in my spare time,” he details. “I’ve been playing piano for 20 years and I’m currently learning to play the sitar. I also enjoy reading, going to the movies, and going on walks with my wife and daughter.”

In his life and career, Hesam espouses the value of a balanced life. “For me, it’s important to have a balance between work and my personal life,” he explains. “Back when I was running two businesses, I often found myself working 15 hours a day, which left me little time for anything else, including my relationships. That’s why, when I was looking for a new business opportunity, hours were a big priority for me. Now that I have a family, having a balanced life enables me to give adequate attention to my wife and daughter. Furthermore, when I am at work, I’m able to be more focused and energized, so it’s a win-win.”

When asked the first thing he’d do if he were to retire tomorrow, Hesam says he’d see the world. “I would pack a suitcase, take my family and go traveling for a while. I was actually looking at Sydney, Australia the other day, which looks like an interesting place, so maybe I’d start there.”

Ask Me Anything!

Q: What’s your favorite snack?

A: Macaroni and cheese.

Q: What kind of music do you like?

A: I primarily listen to rock. Some of my favorite bands are Pink Floyd, Guns N’ Roses and Metallica.

Q: If you could immediately master any musical instrument, what would you choose?

A: The drums.

Q: What’s your favorite thing to do on a rainy day?

A: Go for a run.

Q: If you could time travel, would you go to the past or the future?

A: I’d go to the future—the past is past.

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Expert articles
  • How (and When) to Clean Your Dishwasher

    PETALUMA — Your dishwasher cleans your dishes, but sometimes it needs to be cleaned as well. Here are some signs that it’s time to clean your dishwasher:

    • Reduced effectiveness in washing
    • Calcium stains from the hard water
    • An unpleasant odor
    • Mold

    If it seems your dishwasher is in need of cleaning, utilize the following method:

    • Fill a coffee cup with vinegar and place it on your dishwasher’s top rack. (The dishwasher should be otherwise empty.)
    • Sprinkle some baking soda inside the dishwasher.
    • Run the dishwasher on its heavy washing cycle.

    After the cycle is finished, open your dishwasher and take a look—you’ll be surprised by how clean it looks and smells.

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Expert video tip
  • Video: How to Clean Your Dishwasher

    Complete Video Transcription:

    PETALUMA — Host, Sarah Rutan: Your dishwasher cleans your dishes, but sometimes it needs to be cleaned as well. To learn more, we’re in Petaluma with Ehsan Rezaee of Molly Maid of Sonoma County, speaking on behalf of Diamond Certified Expert Contributor Hesam Rezaee.

    Ehsan Rezaee: All right, I want to show you how to keep your dishwasher clean. Beyond the normal maintenance that’s spelled out in your dishwasher manual, sometimes a dishwasher needs cleaning. You will know it’s time to clean if your dishwasher begins to lose its effectiveness, or gets calcium stains from the hard water, or gives your dishes an odor. Or, whenever you notice mold in your dishwasher. Or, for any reason, you notice that your dishwasher doesn’t work the same as before.

    In this situation, we need vinegar and baking soda. Simply fill a coffee cup full of vinegar. Place vinegar in your dishwasher top rack. And sprinkle baking soda in your dishwasher. Your dishwasher should be empty. Put on your dishwasher on the heavy duty cycle. And after that, you will be surprised!

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Molly Maid of Sonoma County WEBSITE AND EXTERNAL FEED
  • Molly Maid of Sonoma County SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Molly Maid of Sonoma County
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Molly Maid of Sonoma County : Average 8.9 out of 10 based on 100 unique customer surveys of customer satisfaction.

Karen B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do an excellent job and they are fast.

They are very nice and get down to business.

Doris C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Every thing was fantastic.

They were quick.

Jill C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are consistent and always show up on time.

You can rely on them.

Lela A.

VERIFIED Molly Maid of Sonoma County CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a little pricey but worth it.

They are on time.

Mirelle B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very helpful, polite and friendly, they do a very good job.

Everything I just said.

Patricia B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied.

I liked having some help.

Kathie B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I guess because they are a bigger company, someone always shows up.

Their reliability

Diana C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came and they were prompt. They did a very good job and were friendly.

They weren't talking with each other. They each had jobs and they did them.

Larry C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They left the home clean.

They clean very well.

Kari C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are awesome.

They are efficient and they do a great job. It would take me days to do what it takes them hours to do.

Melanie C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

This was my first time using them. I told people they did a great job.

They did a very good job, my apartment was very dirty.

Norma C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am 95 and I tell people they are always really good. They are always there when they say they will be and then leave on time.

They go right to work and don't fool around, they are in and out.

Robert C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time and the house is always clean.

The convenience, and they get all the nooks and crannies.

Dave D.

VERIFIED Molly Maid of Sonoma County CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, give them a shot. They are good people.

They are punctual and they work around my schedule.

Catherine D.

VERIFIED Molly Maid of Sonoma County CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a really good job.

Just that they do a really good job.

Rosemary E.

VERIFIED Molly Maid of Sonoma County CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very dependable, on time and very helpful, I am very pleased and I have used them for over a year.

They send several girls out and are finished in about an hour and a half.

Linda F.

VERIFIED Molly Maid of Sonoma County CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very nice and efficient. They are friendly, it has been a positive experience.

They clean really well, they do a good job. Two to three of them come out and they are fast. They show up when they say they are going to.

Cynthia F.

VERIFIED Molly Maid of Sonoma County CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to definitely use Molly Maid. They are reliable and honest.

They are professional and do a good job. They keep busy and they get right to work.

Sharon G.

VERIFIED Molly Maid of Sonoma County CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good business to do business with.

They are here usually early and I can count on them.

Tobin H.

VERIFIED Molly Maid of Sonoma County CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable.

I would say, their reliability, that is important.

Read All 100 Survey Responses at Ratings View