Question 1

How long does it take you to clean a typical home?

Accepted Answer

For a three-bedroom, two-bathroom home, it usually takes us two to three hours to clean the entire thing.

Question 2

How do you charge for your services?

Accepted Answer

For one-time or occasional cleanings, we charge based on the actual time of the cleaning. For regular service, our estimator will come to your home, explain what’s included in the work, record any specific instructions you have, and give you a flat rate based on the duties and frequency you choose. The more frequent the cleaning, the lower the price because your home stays cleaner between appointments.

Question 3

What cleaning supplies and products do you use?

Accepted Answer

We try our best to use nontoxic, environmentally-friendly cleaning products, but our priority is always to use the right product for the specific surface. For example, we clean hardwood floors with a product that’s not harmful to the wood, and our customers love it.

Question 4

How many people will you send to my home?

Accepted Answer

We usually send two crew members to each job. Sometimes we send three, but we’ve found that teams of two are usually the most efficient.

Question 5

Will I have the same cleaning crew each time?

Accepted Answer

We try to assign the same crew every time. It makes it easier for both sides—you know your cleaners and the cleaners know what you want. Unless there’s an emergency or you book an appointment when your crew is already scheduled to work on another home, you’ll have the same cleaners.

Question 6

Do you work on holidays?

Accepted Answer

We don’t offer cleaning appointments on Thanksgiving, Christmas Day, New Year’s Day or Fourth of July. If you have a regularly scheduled cleaning appointment on one of those dates, we’ll reschedule you for another day.

Question 7

Can you clean carpets?

Accepted Answer

No, but we work with reputable carpet cleaning companies that are bonded and insured, so we can give you a reference if you need that type of work.

Question 8

What’s the best way to clean an oven?

Accepted Answer

If the oven has a self-cleaning option, let it run for an hour, then apply oven cleaner and let it sit for a while before scrubbing the oven with a soft sponge.

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