Diamond Certified Company Report

Molly Maid of Sonoma County

Diamond Certified Company Report

Molly Maid of Sonoma County

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

Karen B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do an excellent job and they are fast.

They are very nice and get down to business.

Doris C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Every thing was fantastic.

They were quick.

Jill C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are consistent and always show up on time.

You can rely on them.

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ehsan Rezaee, Owner

Molly Maid of Sonoma County provides a wide range of residential cleaning services for customers throughout Sonoma County. The company has the training and equipment to handle everything from routine household cleanings to deep cleanings for move-ins and move-outs, and it offers customized programs that let clients design plans that work with their preferences and schedules.

President Hesam Rezaee says Molly Maid of Sonoma County’s accountability and punctuality have allowed the company to build a loyal clientele base. “Our customers are very important to us, so we make sure we’re there for them whenever they need us. They always tell us how much they appreciate how fast, reliable and flexible we are when it comes to achieving their cleaning goals.”

Molly Maid of Sonoma County uses state-of-the-art equipment and materials on every job, including Green cleaning products that reduce allergens, bacteria and germs. “We also use a software program to perform quality control checks,” adds Mr. Rezaee. “We understand that each customer has different requirements for cleaning their house, so we work hard to meet those expectations and accommodate their lifestyle.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Molly Maid of Sonoma County

COMPANY CONTACT
Service AREA

Sonoma County

SERVICES PERFORMED

Residential Cleaning
Move-In & Move-Out Cleaning
Deep Cleaning
Green Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Molly Maid of Sonoma County

A look at Molly Maid of Sonoma County’s fleet of service vehicles

Company Profile

Molly Maid of Sonoma County provides a wide range of residential cleaning services for customers throughout Sonoma County. The company has the training and equipment to handle everything from routine household cleanings to deep cleanings for move-ins and move-outs, and it offers customized programs that let clients design plans that work with their preferences and schedules.

President Hesam Rezaee says Molly Maid of Sonoma County’s accountability and punctuality have allowed the company to build a loyal clientele base. “Our customers are very important to us, so we make sure we’re there for them whenever they need us. They always tell us how much they appreciate how fast, reliable and flexible we are when it comes to achieving their cleaning goals.”

Molly Maid of Sonoma County uses state-of-the-art equipment and materials on every job, including Green cleaning products that reduce allergens, bacteria and germs. “We also use a software program to perform quality control checks,” adds Mr. Rezaee. “We understand that each customer has different requirements for cleaning their house, so we work hard to meet those expectations and accommodate their lifestyle.”

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Company Philosophy

“Our goals are to fulfill our customers’ needs and provide them with clean environments that make them feel as relaxed and comfortable as possible. Ultimately, we want to develop long-term relationships with our clients and become part of their lives, so we do whatever it takes to ensure their satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Molly Maid of Sonoma County, the best way to earn the loyalty and appreciation of its customers is to be punctual and accountable on every job, regardless of the size. “We’re always on time, we never cancel appointments and we’re there when our clients need us,” affirms President Hesam Rezaee. “Our professional cleaners show up with the supplies and equipment they need to do the best possible job.”

Molly Maid of Sonoma County has been providing cleaning services for residential customers throughout Sonoma County since 2004. The company has the capabilities to handle everything from routine household cleanings to deep cleanings for move-ins/move-outs, and it offers customized programs that allow clients to tailor their cleaning plans to meet their preferences. “We know that each customer has different needs, so we work hard to customize our services and accommodate our clients’ schedules and lifestyles,” says Mr. Rezaee.

Molly Maid of Sonoma County further differentiates itself from other cleaning companies by maintaining an honest, dedicated, reliable staff of cleaners who’ve all passed background checks and are consistently monitored for quality performance. “Customer satisfaction always comes first for us, and having a crew that does a great job in the field is the key to achieving that goal,” says Mr. Rezaee. The company also equips its vehicles with GPS devices that ensure crews go to the right homes and spend the correct amount of time there, and specialty software enables ease of scheduling that confirms customers get the exact cleaning services they want.

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Industry Info

When it comes to hiring a house cleaning company, make sure you choose one that’s right for your specific needs.

Most house cleaning companies offer one-time, occasional and regularly scheduled cleaning services, so when it comes to hiring one for your home, the first thing to consider is what type of cleaning you need and how often you’d like it to be done. Deep cleaning and one-time services tend to be more in-depth and expensive than routine cleaning, and since most companies price repeat cleanings lower than one-time cleanings or deep cleanings, you can often get the best value by working with a company to find a service schedule that works for your lifestyle. According to Hesam Rezaee, president of Molly Maid of Sonoma County in Petaluma, that tends to be once every two weeks. “Most families don’t need their homes cleaned on a weekly basis—they prefer a maintenance-level of service.”

A ‘maintenance’ cleaning schedule means the family usually does day-to-day cleaning and then a professional comes in every two weeks, which adds up to a clean home without a large price tag “Homeowners should expect a maintenance cleaning service on each visit if they work with a company on a regular basis,” confirms Mr. Rezaee. “They aren’t going to do a deep cleaning every time. Initial visits are usually very detailed and the entire house gets scrubbed, but on regular visits, most companies try to clean the way the customer prefers.”

Mr. Rezaee says sticking with a cleaning company you like is a good way to ensure your long-term satisfaction. “When you work with the same company for years, they can almost be considered part of the family. The crew works hard because they have a longstanding relationship with you and understand what you expect, which can simplify the cleaning process and bring long-term benefits.”

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Frequently Asked Questions

Q: How long does it take you to clean a typical home?
A: For a three-bedroom, two-bathroom home, it usually takes us two to three hours to clean the entire thing.

Q: How do you charge for your services?
A: For one-time or occasional cleanings, we charge based on the actual time of the cleaning. For regular service, our estimator will come to your home, explain what’s included in the work, record any specific instructions you have, and give you a flat rate based on the duties and frequency you choose. The more frequent the cleaning, the lower the price because your home stays cleaner between appointments.

Q: What cleaning supplies and products do you use?
A: We try our best to use nontoxic, environmentally-friendly cleaning products, but our priority is always to use the right product for the specific surface. For example, we clean hardwood floors with a product that’s not harmful to the wood, and our customers love it.

Q: How many people will you send to my home?
A: We usually send two crew members to each job. Sometimes we send three, but we’ve found that teams of two are usually the most efficient.

Q: Will I have the same cleaning crew each time?
A: We try to assign the same crew every time. It makes it easier for both sides—you know your cleaners and the cleaners know what you want. Unless there’s an emergency or you book an appointment when your crew is already scheduled to work on another home, you’ll have the same cleaners.

Q: Do you work on holidays?
A: We don’t offer cleaning appointments on Thanksgiving, Christmas Day, New Year’s Day or Fourth of July. If you have a regularly scheduled cleaning appointment on one of those dates, we’ll reschedule you for another day.

Q: Can you clean carpets?
A: No, but we work with reputable carpet cleaning companies that are bonded and insured, so we can give you a reference if you need that type of work.

Q: What’s the best way to clean an oven?
A: If the oven has a self-cleaning option, let it run for an hour, then apply oven cleaner and let it sit for a while before scrubbing the oven with a soft sponge.

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SELECTED PHOTOS FROM Molly Maid of Sonoma County

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ehsan Rezaee

Expert CONTRIBUTOR PROFILE
  • Ehsan Rezaee is owner of Molly Maid of Sonoma County, a Diamond Certified company. He can be reached at (707) 219-6365 or by email.

Ehsan Rezaee: A Clean Opportunity

By James Florence, Diamond Certified Resource Reporter

PETALUMA — Ehsan Rezaee had often dreamed of running his own business, but he never imagined it would be a house cleaning franchise. “My younger brother, Hesam, and I had been talking about starting a business together,” he recounts. “Originally, we thought about running a restaurant franchise, but one day he called and told me about a house cleaning franchise he’d found. I didn’t know anything about house cleaning, but it seemed like a good opportunity and we decided to give it a shot. In 2013, we opened the Sonoma County branch of Molly Maid. It took some time to get fully acquainted with the industry, but once I got the hang of things, I really liked it.”

Today, as owner of Molly Maid of Sonoma County, he says his favorite part of his job is the daily diversity. “One thing I enjoy about the house cleaning business is the fact that every day is different. You’re not stuck in the same place; rather, you’re constantly visiting different houses and interacting with different people, so it never gets dull.”

A resident of Petaluma (where he lives with his wife, Samineh), Ehsan spends his time outside of work engaged in a variety of pastimes. “I enjoy playing sports, swimming and working out at the gym,” he details. “My wife and I also like hiking, camping, going to the beach and trying new restaurants in the city.”

In his life and career, Ehsan espouses the virtues of paying it forward. “I believe that you receive by giving,” he explains. “When you help others and do good in the world, that good tends to come back to you in some way. In regard to my business, this means going the extra mile to make customers happy and doing the best possible job we can for them. When we do this, that good comes back to us in the form of repeat business and referrals.”

When asked the first thing he’d do if he were to retire tomorrow, Ehsan says he would travel. “I would visit some places I’ve never been to and just see more of the world. I think I’d actually start here in the United States. I haven’t seen a lot of this country, so I’d probably take my wife on a road trip.”

Ask Me Anything!

Q: What’s your favorite TV show?

A: The Daily Show With Trevor Noah.

Q: Music or talk radio?

A: Talk radio.

Q: Are you an early bird or a night owl?

A: An early bird.

Q: What’s your favorite restaurant?

A: Ryoko’s Japanese Restaurant & Bar in San Francisco.

Q: Do you collect anything?

A: I collect antiques. Whether it’s an old radio or a classic car, I really like things from the past.

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Expert articles
  • How (and When) to Clean Your Dishwasher

    PETALUMA — Your dishwasher cleans your dishes, but sometimes it needs to be cleaned as well. Here are some signs that it’s time to clean your dishwasher:

    • Reduced effectiveness in washing
    • Calcium stains from the hard water
    • An unpleasant odor
    • Mold

    If it seems your dishwasher is in need of cleaning, utilize the following method:

    • Fill a coffee cup with vinegar and place it on your dishwasher’s top rack. (The dishwasher should be otherwise empty.)
    • Sprinkle some baking soda inside the dishwasher.
    • Run the dishwasher on its heavy washing cycle.

    After the cycle is finished, open your dishwasher and take a look—you’ll be surprised by how clean it looks and smells.

    Read moreRead less
Expert video tip
  • Video: How to Clean Your Dishwasher

    Complete Video Transcription:

    PETALUMA — Host, Sarah Rutan: Your dishwasher cleans your dishes, but sometimes it needs to be cleaned as well. Today we’re in Petaluma with Diamond Certified Expert Contributor Ehsan Rezaee of Molly Maid of Sonoma County to learn more.

    Diamond Certified Expert Contributor, Ehsan Rezaee: All right, I want to show you how to keep your dishwasher clean. Beyond the normal maintenance that’s spelled out in your dishwasher manual, sometimes a dishwasher needs cleaning. You will know it’s time to clean if your dishwasher begins to lose its effectiveness, or gets calcium stains from the hard water, or gives your dishes an odor. Or, whenever you notice mold in your dishwasher. Or, for any reason, you notice that your dishwasher doesn’t work the same as before.

    In this situation, we need vinegar and baking soda. Simply fill a coffee cup full of vinegar. Place vinegar in your dishwasher top rack. And sprinkle baking soda in your dishwasher. Your dishwasher should be empty. Put on your dishwasher on the heavy duty cycle. And after that, you will be surprised!

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Molly Maid of Sonoma County WEBSITE AND EXTERNAL FEED
  • Molly Maid of Sonoma County SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Molly Maid of Sonoma County
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
Molly Maid of Sonoma County : Average 8.8 out of 10 based on 125 unique customer surveys of customer satisfaction.

Karen B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do an excellent job and they are fast.

They are very nice and get down to business.

Doris C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Every thing was fantastic.

They were quick.

Jill C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are consistent and always show up on time.

You can rely on them.

Mirelle B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very thorough job and they are very pleasant. They're very professional.

I like the way they come and take care of my house and the way they greet me. They are quiet, they are good, and they work hard.

Suzanne B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality work and team work, they live up to their name.

They simply do a good job and I can count on them.

Gina F.

VERIFIED Molly Maid of Sonoma County CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and do a great job. I would recommend them.

I have a special needs son and a foster child. It really helps me because the bathrooms get messy. I like knowing they are sanitized and I can start fresh.

Tobin H.

VERIFIED Molly Maid of Sonoma County CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Hire them.

Everything, The work they do with my help. I am very satisfied.

Deanne H.

VERIFIED Molly Maid of Sonoma County CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really convenient

Everything is clean.

Jesica M.

VERIFIED Molly Maid of Sonoma County CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're extremely professional.

They were effective communicators. If anything needed to be tweaked, they were open to hearing what my needs were.

Jeanne P.

VERIFIED Molly Maid of Sonoma County CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very thorough, and they're wonderful.

The speed with which they get in and out

Irene T.

VERIFIED Molly Maid of Sonoma County CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time and they don't flake on you. They do what they need to do in a short time.

That they are on time, and they clean very good. They are also nice.

Lorraine V.

VERIFIED Molly Maid of Sonoma County CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good service

My stove and my bathtub

Lela A.

VERIFIED Molly Maid of Sonoma County CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a little pricey but worth it.

They are on time.

Mirelle B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very helpful, polite and friendly, they do a very good job.

Everything I just said.

Patricia B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied.

I liked having some help.

Kathie B.

VERIFIED Molly Maid of Sonoma County CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I guess because they are a bigger company, someone always shows up.

Their reliability

Diana C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came and they were prompt. They did a very good job and were friendly.

They weren't talking with each other. They each had jobs and they did them.

Larry C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They left the home clean.

They clean very well.

Kari C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are awesome.

They are efficient and they do a great job. It would take me days to do what it takes them hours to do.

Melanie C.

VERIFIED Molly Maid of Sonoma County CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

This was my first time using them. I told people they did a great job.

They did a very good job, my apartment was very dirty.

Read All 125 Survey Responses at Ratings View