Diamond Certified Company Report

Arbor Fence, Inc.

Diamond Certified Company Report

Arbor Fence, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 299 VERIFIED CUSTOMERS i

Ann E.

VERIFIED Arbor Fence, Inc. CUSTOMER

1 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, did the job on time, and I would recommend them.

They communicated well with me about when they were coming by and when the work was going to be done.

Ron O.

VERIFIED Arbor Fence, Inc. CUSTOMER

2 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came over, we exchanged questions, and it was exactly as they said it would be.

They did exactly what they said they would do. They came in, got the old fence, took it away, and put in the new one.

P. L.

VERIFIED Arbor Fence, Inc. CUSTOMER

3 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, prompt, and reasonable.

I liked that they took care of any problems I had right away.

Read All 299 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Arbor Fence, Inc. designs and installs a variety of fencing products for residential and commercial clients in all of Napa County and parts of Sonoma County. The family-owned and operated company uses materials such as wood, vinyl, chain link, pipe and wire to create its fences, which can be used for numerous applications, including protecting properties from animals and enclosing pools. It also builds retaining walls and installs custom gates.

Owner Ron Wooden established Arbor Fence to build reliable fences and gates that could withstand California’s unpredictable climate and last for many years. Mr. Wooden says he’s proud to work alongside two of his children, Genevieve Van Bebber and Wil Wooden, who’ve been around the company since they were children. “Our entire family considers it our personal responsibility to provide excellent customer care and quality workmanship."

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Arbor Fence, Inc.

Service AREA

Napa County
parts of Sonoma County

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SERVICES PERFORMED

Arbors
Chain Link
Decks
Steel Railings
Redwood Fencing
Vinyl Fencing
Deer & Livestock Fencing
Split Rail
Non-Climb & Field Wire Fencing
Custom Steel Fencing
Corral Fencing
Retaining Walls
Pool Fencing

BRANDS Supported
  • Ameristar

  • Bufftech

  • DoorKing

  • Xcel

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Arbor Fence, Inc.

Company Profile

Arbor Fence, Inc. designs and installs a variety of fencing products for residential and commercial clients in all of Napa County and parts of Sonoma County. The family-owned and operated company uses materials such as wood, vinyl, chain link, pipe and wire to create its fences, which can be used for numerous applications, including protecting properties from animals and enclosing pools. It also builds retaining walls and installs custom gates.

Owner Ron Wooden established Arbor Fence to build reliable fences and gates that could withstand California’s unpredictable climate and last for many years. Mr. Wooden says he’s proud to work alongside two of his children, Genevieve Van Bebber and Wil Wooden, who’ve been around the company since they were children. “Our entire family considers it our personal responsibility to provide excellent customer care and quality workmanship."

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Company Philosophy

“We work extremely hard to make our customers happy with everything we do, from meticulously setting up each job to working diligently throughout every step of the construction process. Once we're on a job, we're there for the duration–we won't finish half a fence and disappear. We do our best to remain flexible and accommodate clients' changes, and we never leave a jobsite until they're completely satisfied.”

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Comparative Summary

For Arbor Fence reputation is everything, according to Director of Operations Sasha Mariolo. Since 1987, Arbor Fence has steadfastly built their reputation by going the extra mile on behalf of every customer, every time.

What does that mean? For the team at Arbor Fence, quality workmanship and customer service are matters of deep personal pride. It’s an attitude cultivated by owner Ron Wooden, a 20-year veteran of the fencing business, who purchased a one-person fencing company in 1990 and built it into a successful business with 10 trucks and 23 employees. Yet the company is still personal enough to allow Mr. Wooden to stay involved with every job from the outset, seeing each one through to completion.

Arbor Fence installs a wide variety of fences, gates and decks, including wood, vinyl, chain link, ornamental steel, field wire, split rail, composite and 99% recycled fencing. They serve residential and commercial properties, ranches, farms and governmental facilities.

Loyalty is a theme at Arbor Fence. Mr. Wooden’s crew considers themselves a family, and most of their employees have been with the company 15 years or more.

Arbor Fence’s employees are homeowners as well, so they understand the importance and potential issues of undertaking home improvement projects. They minimize worry for customers by keeping projects on schedule, trouble-free and pleasant. They also remain flexible enough to accommodate any changes or modifications in the work or schedule, even after the project is underway.

Unlike most fence contractors, Arbor Fence has a full-time office staff available Monday through Friday, 8 a.m. to 5 p.m. When you need them, you can pick up the phone and call–and they answer.

Most important, the crew at Arbor Fence refuses to compromise quality at any cost. Mrs. Mariolo explains that every fence is built to last 15 years or more.

Arbor Fence managers attend national fence shows annually to review and analyze products currently on the market. Even their vendors are subject to constant reevaluation, and only the highest quality vendors and products make the grade.

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Industry Info

There’s a right way and wrong way to install a fence. Your installer should know the difference. There are standards for installing fences that the best fencing companies live by—and others are often content to ignore.

Perhaps most important is the manner in which fence posts are set into the ground. Many companies pour dry cement into the posthole and add water with a hose. According to Genevieve Van Bebber, Vice President of Arbor Fence, this technique is called dry packing and it causes the cement to dry in chunks rather than a solid mass. As moisture saturates the soil, particularly in winter, the cement loosens. Posts set in this manner start to lean much sooner than solidly anchored posts, often in just a few years.

Ideally, concrete should be mixed beforehand and poured into the posthole. The concrete then sets into a solid slug that should hold the fence post vertical for years— —and even decades, no matter the condition of the soil.

Mrs. Van Bebber also suggests choosing a fence-builder who uses galvanized, rim-shaped nails. The alternative non-galvanized nails and staples rust and cause telltale black “runs” down the fence planks. These runs are often visible, even on newer fences. Moreover, explains Mrs. Van Bebber, proper galvanized nails are shanked along the shaft, almost like screws. The shanks prevent the nails from lifting and backing out of the wood, thus creating a better-looking fence that lasts longer.

Additionally, Mrs. Van Bebber recommends always using posts and kickboards of the highest quality, which is an ACQ pressure-treated Douglas Fir material. This material is a harder, denser wood that better withstands all elements and extends the longevity of your fence.

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Frequently Asked Questions

Q: There are so many choices in fencing. How do I go about picking one?

A: “If you have even a vague idea, share it with us. We’ll show you everything that fits your vision. It’s helpful that we have such a wide variety of materials and fences available. Ron Wooden, the owner, can show you custom photo albums filled with examples of our past work. Odds are you’ll see something you like. You can also come to the office and see actual fence samples installed in our yard.”

Q: What if I commit to a certain fence product, but then decide I want something else?

A: “We’ll give you all the time you need. We’ll sit with you and help you work it out. We believe in personal, focused attention.”

Q: Will my property be a mess while you’re there?

A: “We’re very picky about how we treat our customers’ property. If we’re replacing an old fence, we’ll remove it in pieces, as necessary, and stack it neatly where it creates the least inconvenience. We haul debris away every day.”

Q: I’m worried about the trees and plants that are on my property.

A: “We’re very careful. If any plants need to be cut back, we’ll let you know what and why. That’s why the owner, Ron Wooden, shows up personally before our crews start working. He’ll go over all those issues with you—where the fence will go, and how it affects your flowers and your plants. You can ask all those questions and get answers up front.”

Q: Can I build my fence myself?

A: “You can. In light of recent economic conditions, many people are choosing that option. You need to know the fundamentals of fence construction in order to build a fence that will last, with good esthetics. If you decide to build your new fence yourself, we can provide professional-grade materials you can’t buy at Home Depot or Lowe’s. For most homeowners, it’s easier and more cost-effective to hire a professional fence contractor to do the work. You’ll find our prices are very affordable.”

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SELECTED PHOTOS FROM Arbor Fence, Inc.

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COMPANY WEBSITE
www.arborfence.com
Diamond Certified RATINGS ON Arbor Fence, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 299 VERIFIED CUSTOMERS i
Arbor Fence, Inc. : Average 9.4 out of 10 based on 299 unique customer surveys of customer satisfaction.

Ann E.

VERIFIED Arbor Fence, Inc. CUSTOMER

1 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, did the job on time, and I would recommend them.

They communicated well with me about when they were coming by and when the work was going to be done.

Ron O.

VERIFIED Arbor Fence, Inc. CUSTOMER

2 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came over, we exchanged questions, and it was exactly as they said it would be.

They did exactly what they said they would do. They came in, got the old fence, took it away, and put in the new one.

P. L.

VERIFIED Arbor Fence, Inc. CUSTOMER

3 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, prompt, and reasonable.

I liked that they took care of any problems I had right away.

Susan A.

VERIFIED Arbor Fence, Inc. CUSTOMER

4 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

Nothing

Kit B.

VERIFIED Arbor Fence, Inc. CUSTOMER

5 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality communication and workmanship

The personality of the owner

Michael B.

VERIFIED Arbor Fence, Inc. CUSTOMER

6 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Responsive and honest, I have known Ron for over thirty years and can honestly say that he is a no-nonsense guy.

They take a ton of pride in their work and are always on time.

Laura C.

VERIFIED Arbor Fence, Inc. CUSTOMER

7 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very nice family run business

Very personable people

Gina C.

VERIFIED Arbor Fence, Inc. CUSTOMER

8 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Super reliable and a great product

The communication is great.

Donna F.

VERIFIED Arbor Fence, Inc. CUSTOMER

9 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing really to add

Good

Adam G.

VERIFIED Arbor Fence, Inc. CUSTOMER

10 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality work, timely, and clean

Nothing

Justin H.

VERIFIED Arbor Fence, Inc. CUSTOMER

11 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good quality company.

Nothing in particular

Michal H.

VERIFIED Arbor Fence, Inc. CUSTOMER

12 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best at their craft.

They are very good at building fences, as that is all that they do.

Frank L.

VERIFIED Arbor Fence, Inc. CUSTOMER

13 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient and hardworking.

They did what they said they were going to do.

Randall M.

VERIFIED Arbor Fence, Inc. CUSTOMER

14 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very responsive.

Nothing

Sandra R.

VERIFIED Arbor Fence, Inc. CUSTOMER

15 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

Nothing

Stephane R.

VERIFIED Arbor Fence, Inc. CUSTOMER

16 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Super reliable and high quality

They were on time and on budget.

Randy S.

VERIFIED Arbor Fence, Inc. CUSTOMER

17 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were accommodating with my quick schedule. They said originally that they were out three months and would not be able to do the project for me unless there was a cancellation. They did receive a cancellation and got my project done very quickly.

Everyone with the company that I have met with has been terrific to work with.

Kelly S.

VERIFIED Arbor Fence, Inc. CUSTOMER

18 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and quick.

They have been in business in Sonoma Valley for a long time.

Gary W.

VERIFIED Arbor Fence, Inc. CUSTOMER

19 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are competitively priced.

They have been really good at solving fencing problems with great logistics.

P. M.

VERIFIED Arbor Fence, Inc. CUSTOMER

20 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good, family owned business.

They are community oriented and I like that.

Read All 299 Survey Responses at Ratings View