Diamond Certified Company Report

Site for Sore Eyes – Napa

Diamond Certified Company Report

Site for Sore Eyes – Napa

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 675 VERIFIED CUSTOMERS i

Ishanee K.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

1 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was fast. I had gone to Lens Crafters for years, and they couldn't give me the appointment I wanted, and their routine care took about 3 hours, which I thought was normal. Then I ran around to Site for Sore Eyes, and they fit me in within the next day to see the doctor, and I was in and out in about an hour and half.

It was great and now I only want to go to them.

Charel L.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

2 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great selection.

They did their best to accommodate me. They ordered the ones I wanted and let me try them on before I made a purchase.

Jasvinderjit B.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

3 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I got great customer service. All my questions were answered and I was very happy with the service.

The people out front really helped me out since it was my first time getting glasses.

Read All 675 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Site for Sore Eyes - Napa provides a wide range of eyecare services. In addition to offering an extensive selection of the latest in designer eyewear, goggles, and sunglasses to fit every style and budget, Dr. Gareth Valles checks the health of customers’ eyes, determines corrections (if needed), and provides prescriptions for eyeglasses and contact lenses as needed.

Site for Sore Eyes’ technicians man an onsite lab where they attend to eyewear issues and repairs, and they can provide same-day service in most situations. The company honors and bills most vision plans, and all major credit cards are accepted, as well as CareCredit.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Site for Sore Eyes – Napa

Locations

Napa County
Sonoma County

Get Directions
SERVICES PERFORMED

Eye Examinations & Contact Lens Fittings Available By Sterling VisionCare
Contact Lenses
Eyeglasses

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Site for Sore Eyes – Napa

A Site For Sore Eyes employee helps a customer try on a pair of eyeglasses.

Company Profile

Site for Sore Eyes - Napa provides a wide range of eyecare services. In addition to offering an extensive selection of the latest in designer eyewear, goggles, and sunglasses to fit every style and budget, Dr. Gareth Valles checks the health of customers’ eyes, determines corrections (if needed), and provides prescriptions for eyeglasses and contact lenses as needed.

Site for Sore Eyes’ technicians man an onsite lab where they attend to eyewear issues and repairs, and they can provide same-day service in most situations. The company honors and bills most vision plans, and all major credit cards are accepted, as well as CareCredit.

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Company Philosophy

“Our motto and philosophy is, ‘Beyond 20/20.’ We strive to always exceed our customers’ expectations—word of mouth is our main source of business, so every client is a walking referral. Ultimately, we strive to give them a little extra so they choose and recommend us over our competition.”

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Comparative Summary

Site For Sore Eyes – Napa aims to provide quality eyewear, fast and courteous service, and value for its Napa and Sonoma County customers. “We have an eclectic, broad selection of eyeglasses, contact lenses and accessories,” says owner Nick Saab, “and we feature designer and non-designer eyewear brands.” The company’s onsite lab can provide same-day service for most work, and an onsite optometrist is available seven days a week through Sterling VisionCare.

If a customer already has a prescription, Site For Sore Eyes’ opticians can fit, sell and adjust new eyewear from its existing stock. When preferred, custom orders can be made onsite or by telephone, and most orders can be completed within one week or less. The company also offers standard and specialized lenses.

Site For Sore Eyes – Napa accepts or coordinates claims for most vision insurance plans, and a simple financing plan is available to qualified buyers through CareCredit. The company also offers existing customers free basic parts and adjustments for their existing eyewear. “We always have daily or weekly offers as well,” adds Mr. Saab, “and we provide a 30-day satisfaction guarantee or exchange with every purchase.”

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Industry Info

Select an eyewear and vision examination provider based on your individual needs.

A vision examination is one part of basic vision care; selecting corrective eyewear, such as glasses and contact lenses, is another. Choosing an eye care professional should solely depend on the needs of the patient, but it’s often driven by ease of insurance billing and claims administration.

When looking for a vision care company, make sure the people helping you are well informed. Experience and knowledge are critical to selecting safe and comfortable eyewear or contact lenses. Several major retail chains have rigorous training requirements for opticians and affiliated optometrists.

Ophthalmologists are medical doctors concerned with the anatomy, physiology and diseases of the eye, while optometrists are health care providers trained to address vision problems and care. The latter are allowed to recommend additional care and vision correction—most people think of optometrists when they go for an eye examination. In many cases, optometrists also sell corrective eyewear and contact lenses. Opticians are generally sales professionals trained to design, select, fit and disperse corrective eyewear. Most optometric offices and major retail eyewear stores staff opticians as well.

Look for a professional eyewear dispenser that’s both knowledgeable about the industry and versed in its technological advancements. Also consider the level of ongoing customer service it offers after a purchase and its selection of popular, boutique or innovative brands.

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Frequently Asked Questions

Q: Do you accept vision insurance?
A: “Yes. We accept most insurance plans for processing claims.” 

Q: How fast can I get glasses?
A: “Typically, we can have new glasses ready the same day if a customer calls in first. We can order the majority of styles and expedite special orders even if we don’t carry them in our regular stock. Special orders can be completed within one week or less.”

Q: Do you have an eye doctor available for examinations?
A: “Yes.”

Q: Do you offer all types of lenses?
A: “Yes. We offer the latest in lens technology.”

Q: Can you grind lenses?
A: “Yes, we have an onsite lab and use state-of-the-art equipment for grinding and making lenses.”

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SELECTED PHOTOS FROM Site for Sore Eyes – Napa

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Nick Saab

Expert CONTRIBUTOR PROFILE
  • Nick Saab is owner of Site for Sore Eyes – Napa and Site for Sore Eyes – Fremont & Newark, both of which are Diamond Certified companies. He can be reached at (707) 234-5903 or (510) 397-8975.

Nick Saab: A Focused Career

By James Florence, Diamond Certified Resource Reporter

FREMONT — A budding entrepreneur, Nick Saab was in search of a business to get involved in, so when a unique industry caught his eye, he knew he’d found his professional focus. “I was attracted to the eye care industry for several reasons,” he says. “First, it was stable; after all, most people need vision correction at some point in their lives. Also, I liked the fact that it involved both health and fashion, which is a pretty unusual combination.”

After starting his first eye care business in Southern California in 1997, Nick moved north to expand his professional prospects. “I owned a couple of optometry practices down south, but I saw more opportunity in the Bay Area, so I relocated. In 1999, I opened Site of Sore Eyes – Fremont, and since then we’ve expanded to four locations around the Bay Area.”

Today, Nick says his favorite part of his job is having an impact. “I like making a difference in people’s lives by improving their vision and helping them look their best in the process. Whether a client needs contact lenses or eyeglasses, when they’re able to see clearer, it’s a life-changing dynamic, which is very rewarding to be a part of.”

A resident of San Ramon (where he lives with his wife, Rola, and their children), Nick expresses his appreciation for Bay Area life. “The Bay Area is a lot of fun. From sports to outdoor activities, there’s a lot to do, and the great weather just caps it off. I also enjoy the diversity. Plus, living in San Ramon, I’m pretty centrally located, which makes it convenient for me to visit my business’ different locations.”

Outside of work, Nick spends his free time engaged in a variety of pastimes. “I like playing tennis, dining out and seeing live music,” he says. “I also read a lot—mostly business-related books—and enjoy spending weekends with my family.” Additionally, Nick does a fair amount of traveling, both domestically and internationally. “I travel about three times a year. My last trip was to Beirut, Lebanon, which is where I’m from originally.”

In his life and career, Nick espouses the importance of maintaining open connections. “One of my principles is to never burn bridges,” he explains. “By keeping connections open, you can always reach out and reconnect with people. In regard to my business, that means making sure customers never go away unhappy. Even if there is a problem, we go out of our way to make it right, with the hope that the customer will come back in the future.”

When asked the first thing he’d do if he were to retire tomorrow, Nick simply replies that he wouldn’t. “I honestly enjoy my work and have no desire to retire. Why do you think I read so many business books in my spare time? This is fun for me!”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Golden State Warriors.

Q: What’s your favorite book?
A: “Barbarians at the Gate: The Fall of RJR Nabisco” by Bryan Burrough and John Helyar. It’s an in-depth account of the buyout of Nabisco back in the 1980s, which at that point was the biggest corporate acquisition that had ever taken place.

Q: Music or talk radio?
A: Talk radio.

Q: If you could travel anywhere in the world, where would you go?
A: Barcelona—it’s a beautiful city to visit.

Q: What’s your favorite snack?
A: Potato chips.

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Expert articles
  • Reducing Eye Fatigue with Modern Lenses

    FREMONT — In this digital age, our increased use of computers, tablets and smartphones puts an extra strain on our vision, resulting in the modern malaise known as eye fatigue. This condition can be even more acute for those who wear glasses, as conventional lenses are prone to distortion and glare from LED screens. Fortunately, lens manufacturers are adapting to the changing needs of wearers by updating the design of modern lenses. Today’s lenses are designed to eliminate glare and distortion, as well as provide higher contrast sensitivity and better peripheral vision, giving wearers clearer, sharper vision and reducing eye fatigue.

    Modern lenses also address another symptom of screen time: overexposure to blue light, a spectrum of light emitted by digital devices that further contributes to eye fatigue. Lens manufacturers now offer coatings designed to eliminate this blue light spectrum from the wearer’s vision. So, if an outdated pair of glasses is inhibiting your comfort and productivity, consider upgrading your lenses.

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  • The Importance of Regular Eye Exams

    NAPA — Your quality of vision affects your quality of life. Unfortunately, the demands of modern technology have us constantly reading small text on computer and smartphone screens, which puts great strain on our eyes. Adding to the problem, fewer school districts and municipal health offices offer vision evolutions. The best way to monitor your ocular health is to make regular, preventative visits to your eye doctor.

    These visits are especially important for children and young people with a family history of vision problems. Likewise, many individuals start to experience eye strain in middle age as their professional demands require more time at the computer. As soon as you experience eye strain symptoms like blurry vision or excessive squinting, you should make an appointment with an eye doctor. By visiting your eye care professional regularly, you can address these problems before your symptoms start impacting your daily life.

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Expert video tip
  • Video: Lens Technology for the Digital Age

    Complete Video Transcription:

    FREMONT — Host, Sarah Rutan: To alleviate eye fatigue caused by increased use of digital devices, eyewear makers have changed the design of modern lenses. To learn more, we’re with Dr. Edward Loui of Site for Sore Eyes – Fremont, speaking on behalf of Diamond Certified Expert Contributor Nick Saab.

    Dr. Edward Loui: We’re living in a world where we are increasingly using digital devices and looking at our tablets and phones and computers. And that puts an extra strain on our vision and our visual system, which causes eye strain and eye fatigue. And the old conventional lenses that we’ve had, the manufacturing of these lenses inherently causes what are called aberration or higher-order aberration in the lenses, which creates some distortion, and especially out in the periphery, and some glare, which would actually cause more eye strain.

    Now, modern lenses these days, which are mostly called high-definition lenses are made in the lab in more precise form, and they can manufacture these lenses more precisely to eliminate most of these aberrations. And as a result, the vision will be clearer, sharper image, less aberration, less glare, better peripheral vision, better — higher contrast sensitivity, which is important to see things clearly.

    So, the other thing that we’re finding out is that there’s a spectrum of light called blue light that we found that causes eye strain and eye fatigue. And blue light is emitted by your digital devices. And there are coatings nowadays that are designed to eliminate the blue light spectrum. And as a result, again, you would have clear vision, less glare and less eye strain when you’re using your digital-computer devices.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Site for Sore Eyes – Napa WEBSITE AND EXTERNAL FEED
  • Site for Sore Eyes – Napa SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Site for Sore Eyes – Napa
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 675 VERIFIED CUSTOMERS i
Site for Sore Eyes – Napa : Average 8.4 out of 10 based on 675 unique customer surveys of customer satisfaction.

Ishanee K.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

1 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was fast. I had gone to Lens Crafters for years, and they couldn't give me the appointment I wanted, and their routine care took about 3 hours, which I thought was normal. Then I ran around to Site for Sore Eyes, and they fit me in within the next day to see the doctor, and I was in and out in about an hour and half.

It was great and now I only want to go to them.

Charel L.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

2 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great selection.

They did their best to accommodate me. They ordered the ones I wanted and let me try them on before I made a purchase.

Jasvinderjit B.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

3 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I got great customer service. All my questions were answered and I was very happy with the service.

The people out front really helped me out since it was my first time getting glasses.

Anna V.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

4 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would let others know about them. I had a good experience there.

Nothing specific

Natalie P.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

5 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

They fixed my glasses for free and that really stood out for me.

Mohammad G.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

6 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I dealt with the San Francisco location, and it was totally a bad experience, but my experience with the Fremont location was a great one. They were wonderful, on time, and it was a really good experience.

Nothing in particular stood out for me. Fremont just did a good job compared to San Francisco.

Maitreyi K.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

7 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really provided great service.

Their doctors were really experienced.

Sonia Q.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

8 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the visit. They were very nice, and I didn't have to wait long.

The wait time was really short.

Manjul B.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

9 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

Nothing specific, they helped with my contacts.

Maanasa G.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

10 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, but they need to update their machines. The staff was really nice.

I would say the staff and doctor

Sharad G.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

11 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

I think it was the staff

Lily A.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

12 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided great customer service and a great selection.

I would say the customer service stood out for me.

Sharon K.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

13 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the personalized service and the fact that I wasn't rushed.

They were informed and knowledgeable.

Joseph B.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

14 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough, and they went out of their way to make sure we had the proper glasses.

The optician was very standard, but the staff out front were very outgoing and customer oriented.

Delight S.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

15 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you have insurance, it's a great place to go. If you don't have insurance, I don't know how the experience would be. Everyone was super from the optician to the girls in the front.

Nothing really stood out for me.

James S.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

16 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a great experience for me. I had a bad experience with another company, so my wife recommended them. I was completely satisfied.

I really liked the first sales associate that I spoke to. She was older, pleasant, and just a real character.

Leah E.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

17 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would give them a good review and tell other people to use them.

The doctors are really great. My husband is going for an appointment now.

Alicia S.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

18 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very friendly and helpful.

I liked the people, the doctors.

Leroy Y.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

19 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say it's a good place to get a prescription for contacts. They also have the lenses in-house, or you can just take the prescription somewhere else. They also offer glasses as a service. They are good, a very nice office staff.

They were nice.

Bob B.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

20 of 675

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tthey did what they said they would do. They got me in and out quickly.

I liked the office staff, very nice people.

Read All 675 Survey Responses at Ratings View