Requesting Written Estimates and Warranties for Appliance Repair

After finding a local appliance repair company that satisfies your needs, the first thing you should do is ask for a written contract.

This contract should include several details, including the cost of the repair, the cost of labor, the appliance being repaired, the warranty or guarantee and the date of the repair.

Be sure you understand the terms and limitations before you sign the contract. Because it protects both your interests and the interests of the appliance repair company, you want to make sure it fully covers all aspects. Don’t ever sign an incomplete estimate or a blank contract.

If you have verbal agreements or special requests with the appliance repair company, be sure to write in these agreements. This ensures you will get the service that you expect. Also, be sure to include any related issues. For example, how will the appliance repair company handle unexpected damages? Once you have reached an agreement with the appliance repair company, both parties should sign and date the contract. Make sure the appliance repair company representative has a phone number where they can reach you at all times.

Request Written Warranties

In addition to getting an accurate estimate, you should confirm any warranties the appliance repair company offers. Ask for all warranties in writing and look for the following information:

  • The appliance repair company’s name and physical address
  • What the warranty covers. This should include whether the appliance repair company will replace or repair faulty parts. Any exclusions must be explicitly stated.
  • Your responsibility in case of a problem with the appliance that has been repaired by the company and what you need to do in order to redeem the warranty
  • How long the warranty is valid and whether it expires on a specific day or if it is prorated
  • If the warranty on the appliance is transferable in the event that you sell the appliance or the home where the appliance is installed