Diamond Certified Auto Service Shops Case Studies
See these Diamond Certified Company Case Studies
Eric Zugnoni, Antioch Napa Auto Care
Diamond Certified for 3 Consecutive Years
“Being Diamond Certified has helped our business tremendously, even during the Covid pandemic where car usage is down.”
Eric Zugnoni, Antioch Napa Auto Care
Key Performance Indicators
Eric Zugnoni, Antioch Napa Auto Care
Usage Report for Diamond Certified Tools, Media, Digital Power and Research
Diamond Certified Tools
Diamond Certified Digital Power
Estimates to increase sale-to-bid rate
To increase Quality Customer referral rate after job completion
On the outside of the building to increase the confidence of Quality Customers as they arrive Inside the waiting room to increase the confidence of Quality Customers as they wait for their vehicles
With estimates to elevate the expert position of Jodi Zugnoni
To increase the confidence that shoppers have in Antioch Napa Auto Care’s expertise
On business cards, brochures, estimates and invoices to increase the recipients’ trust in Antioch Napa Auto Care’s quality
To increase the number of potential customers who bring in their vehicles
To decrease the number of hang-ups with no messages
With Diamond Certified’s top rating and high number of surveys to cause more Quality Customers to click Antioch Napa Auto Care’s Diamond Certified Company Report page
As Antioch Napa Auto Care’s most trusted webpage to pull in more Quality Customers.
It’s most trusted and complete because it’s created by a trusted third party and contains deep info on Antioch Napa Auto Care.
Antioch Napa Auto Care’s big Diamond Certified symbol is placed at the top of their website and directly links to their Diamond Certified Company Report.
This gives potential customers access to their Diamond Certified videos, essential articles, and ratings so they stop their shopping and bring their cars to Jodi’s shop.
To capture shoppers’ attention, improve their familiarity with Antioch Napa Auto Care and increase their trust in the team’s expertise
To increase shoppers’ trust in the expertise of Antioch Napa Auto Care’s team and its professional performance
Diamond Certified Media
Diamond Certified Research & Training
To pull in an ongoing stream of Quality Customers
To see true customer feedback and gain ideas on how to keep getting better
To pull in an ongoing stream of Quality Customers
To get their team members to use DC tools to emphasize this Highest in Quality and Helpful Expertise status and pull in more Quality Customers