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Why Trust Diamond Certified Water and Fire Damage Repair Contractors Rated Highest in Quality?

A kitchen that has been severely damaged by fire.

You are the customer. If your goal is to choose a water and fire damage repair contractor that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified fire and water damage restoration company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated fire and water damage restoration contractor and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Contra Costa County – Contractors – Water & Fire Damage CATEGORY

Kenny Turnage is a 29-year veteran of the construction industry and president of K2GC, a Diamond Certified company since 2007. He can be reached at (925) 754-5232 or by email.

Kenny Turnage

diamond certified contributor profile and expert article

Kenny Turnage: Restoration Man

By James Florence, Diamond Certified Resource Reporter

ANTIOCH – While he’s made a career of restoring homes damaged by fire and water, Kenny Turnage’s field of specialty was no coincidental development—in fact, it stemmed from a specific incident that occurred during his childhood. “When I was a kid, my grandparents’ house caught on fire and needed some restoration work,” he recounts. “My father was a building contractor, and he wasn’t about to let anybody else work on his parents’ home, so he became licensed to perform insurance-related construction work. Pretty soon, he was doing damage restoration on a regular basis.”

Kenny started working for his father at the age of 12, and he quickly became immersed in the damage restoration trade. “While other kids my age were out riding bikes or playing sports, I was shoveling ash in burnt-up houses,” he says. After spending 18 years working for the family business, Kenny decided to strike out on his own and founded K2GC in 2004.

Kenny says his favorite part of restoring damaged homes is improving them beyond their original condition. “With all the building code requirements nowadays, many houses we restore end up in better condition than they were before being damaged. Considering the emotional trauma that comes from losing a home, I find it very rewarding to return my customers’ houses in better shape than ever.”

Kenny is a lifelong resident of Antioch—his office is located a few blocks from the elementary school he attended as a kid, and he stays actively involved in his community by coaching youth sports. Additionally, some of his favorite activities outside of work include leisurely fishing trips and spending quality time with his daughters, Savanna and Serena. “My girls and I enjoy everything from going to Warriors games to doing jigsaw puzzles and having cooking contests,” he says. “We have a lot of fun together.”

As a business owner, Kenny says delivering on promises is the most important aspect of customer satisfaction. “It just boils down to following through with whatever you say you’re going to do, from returning phone calls and showing up to the job on time to delivering the final product on schedule and up to the customer’s expectations.”

When asked the first thing he’d do if he could retire tomorrow, Kenny says he’d take an extended fishing trip in an exotic locale. “I’d charter a fishing boat in Cabo San Lucas and spend some more time on the open water. I’d let someone else be the captain and I’d be the deckhand—heck, I might even grow some dreadlocks while I’m at it!”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Oakland Raiders.

Q: What was your favorite cartoon as a child?
A: It’s a three-way tie between Spiderman, The Flintstones and Popeye.

Q: What’s your ideal hamburger?
A: I actually developed my own recipe—I call it the Kenny Burger. Just add ranch dressing, a handful of shredded cheese and a little Worcestershire sauce to the ground beef before making individual patties and cooking them up.

Q: Do you collect anything?
A: I collect memorabilia items. It doesn’t have to be anything specific—I just like collecting random stuff. In my office alone, I have a Darth Vader suit, a 3-D portrait of Elvis and an autographed Tom Brady jersey.

Q: What’s the most death-defying feat you’ve ever attempted?
A: Eating my mom’s cooking.

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Improving Kitchen Fire Safety via Microwave Maintenance

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ANTIOCH — Most homeowners aren’t aware that one of the leading causes of kitchen fires is over-range microwaves. All over-range microwaves have grease filters underneath, both to ensure proper ventilation and to capture fumes and grease particles. When these filters become… Read more

Expert Video Tip

Video: One Way to Prevent a Kitchen Fire

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Complete Video Transcription:

ANTIOCH —  Host, Sarah Rutan: More fires start in the kitchen than in any other part of the home and could be prevented with a… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

INDUSTRY INFORMATION - Contra Costa County – Contractors – Water & Fire Damage
  • Kohler

  • Andersen

  • CertainTeed

  • Grohe

  • Hansgrohe

  • Milgard

  • JELD-WEN

If you'd still like to learn more about fire damage repairs and water damage contractors in your area, the following organizations and associations may have more information. Some provide education and certifications for professional restoration contractors, while others will be able to give advice on repairing your home after a fire or flood, or direct you to other good companies you may want to consider.

Contractors State Licensing Board (CSLB) (http://www.cslb.ca.gov/)
Association of Specialists in Cleaning & Restoration (ASCR) (http://www.ascr.org/)
Institute of Inspection, Cleaning and Restoration Certification (IICRC) (http://www.iicrc.org/)
National Institute of Disaster Restoration (NIDR) (www.ascr.org/institutes/nidr/)
Water Loss Institute (WLI) (www.ascr.org/institutes/wli)

Know What You Want
Write Down Your Home Repair Needs After a Fire or Water Damage

When you're facing a home emergency, you might be tempted to hire the first Contra Costa County water and fire restoration contractor you speak with.

But there are few times when it's more vital to do a thorough check of the company you hire than after a flood or fire.

Instead, pause and think about your needs and wants. Then you'll be more prepared to interview the qualified home damage restoration contractors in Pleasant Hill, Concord, Martinez, Richmond and Brentwood and others near you.
Questions you'll want to consider include these:

  • Do I want a Diamond Certified home disaster repair company in Contra Costa County that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  • What event damaged my home? A fire? A flood? A sewage leak? Water damage caused when putting out a house fire? A fire after an earthquake?
  • Has the initial fire and water damage been cleaned up?
  • Did my water and fire restoration team remove all damaged flooring, drywall and other building materials?
  • Is my home dry and ready for restoration construction to begin?
  • What characteristics qualities am I looking for in the Contra Costa County fire and water damage repair contractor I hire?
  • Where are the repairs needed (entire house repairs after a fire or flood, or just a room or section of my home)?
  • What is my budget for home construction repairs after the flood or fire? (Remember to include insurance settlements, any federal or local assistance and any personal funds available).
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What To Ask In Person
Interview Contra Costa Water and Fire Repair Contractors in Person

By now, you should have a good idea of what home fire and water damage repair services are available and which Contra Costa County home restoration construction companies are most responsive to your needs once you're done interviewing some company representatives over the phone.

Invite a few of the best contractors to visit your home or business to bid on the job. This will give them a chance to see the damage and how much clean up has already been done, and allow them to answer a few questions in person as well as give you an itemized estimate for the repair services.

Again, you'll want to have a written list of questions to ask each water & fire renovation contractor. Record their answers so that you can recall which contractor gave the answers that most impressed you.

The following questions will get you started.

  • What process do you use to ensure that your estimates for fire repair / water damage repair are accurate?
  • Can you/how do you look beyond surface damage to determine if the structure of my home is safe?
  • What happens if the fire or water damage is more extensive than the original estimate reflects?
  • Will this fire/water damage repair construction require a building permit? Who will be responsible to get those permits?(Beware of contractors who ask you to take out needed permits yourself. This may be a sign they’re not licensed contractors.)
  • What is the process like for restoring my home to its pre-fire/pre-flood condition?
  • Can I remain in my home during the repairs?
  • Do you have recent customer references I can call? (Ask specifically for the names of recent customers who live near you or who had work done that is similar in scope and type to the work you need to have done.)
  • Do you have any recent projects in my area of Contra Costa County where I can see the fire and water damage repair construction from the street? Are there any completed homes I can visit?
  • How would I handle future questions or problems after the fire and water repairs are complete? Are you responsible for providing warranty work if there’s ever a problem with the water/fire construction your company has provided?
  • When can you start the repairs?
  • How long do you expect this job to take?
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  • What To Ask References
    Talking with Former Clients of Local Home Restoration Companies

    It’s best to choose a Diamond Certified fire and water damage restoration contractor because all certified companies have passed an in-depth ratings process.

    If you want quality from a fire and water damage restoration contractors in Contra Costa County, including those who serve Pleasant Hill, Martinez, Concord, Richmond, Brentwood, Danville, Antioch, Walnut Creek, Pittsburg and San Ramon and beyond, you can have confidence choosing a Diamond Certified company.

    That’s because all research is performed in live telephone interviews of actual customers, so you’ll never be fooled by fake reviews. And you can easily research your options, because free Diamond Certified reports are available online for all certified companies.

    If you can’t find a Diamond Certified fire and water damage restoration contractor within reach, do some research on your own. Start by calling references provided by fire and water restoration contractors you're considering.

    Remember, references provided by the fire and water damage restoration contractors are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are usually cherry-picked instead of randomly selected from the company's database of customers.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied. You may also want to ask for the customers who live closest to your home, or those who had water and fire damage repairs completed that were similar to yours in size and scope.

    The following questions will get you started:

    • Were you satisfied with the fire/water damage repair work from _(Contra Costa County water/fire repair company name)_?
    • What was the type and scope of job they did for you (fire damage repair, water damage restoration, remodel after a house fire, remodel after a flood or water damage, whole house fire damage repair, basement flood repairs, home renovation after a sewage system leak, etc.)?
    • Did the water and fire repair company communicate well with you before, during and after the construction?
    • Was the fire and water repair construction done on time? If not, were the delays avoidable?
    • If you live in a smaller town or area such as North Richmond, Alamo, Pinole, Clyde, Knightsen, El Sobrante and West Pittsburg, did they charge extra for travel expenses? If so, were the charges fair?
    • What did you like best about this home restoration company?
    • Was there anything that concerned you about this home disaster repair contractor?
    • Would you recommend this water and fire repair contractor to friends or family who faced a house fire or flood?
    • If you needed emergency home repair again, would you hire this Contra Costa County water and fire damage construction company?
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  • Review Your Options
    Select Good Fire and Water Damage Contractors in Contra Costa County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Once you've completed your interviews, verified licenses and insurance, called some references and seen examples of work done by the water and fire damage repair contractors you're considering, you should have a pretty good idea of which contractor you want to hire.

    Before deciding on the best water and fire damage repair contractors in Contra Costa County for you, including those in and around San Ramon, Danville, El Cerrito, Concord, Brentwood, Martinez and Pleasant Hill, review the following questions and see which company best fits your needs.

    • Can one water and fire damage contractor in Contra Costa County meet your needs and make the necessary repairs to return your home to the same condition it was in before the fire or flood?
    • Did one contractor stand out above the rest when it comes to pricing, honesty, equipment and employees?
    • Are the Contra Costa County home disaster repair contractors knowledgeable about the scope and details of the home repairs you need?
    • Can a water/fire damage restoration contractor in Contra Costa County work with your insurance company if you need that service?
    • Is the renovation and remodeling company sensitive to your budgetary limits? Can they offer various solutions and finish products that fit your resources and still leave your home in pre-fire or pre-water-damage condition?
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  • How To Work With
    Get the Home Repairs and Reconstruction You Need After a Fire or Water Damage

    There are many water and fire damage repair companies in Contra Costa County you could hire to return your home or business to pre-disaster condition, and most will work hard to give you the best home reconstruction possible. But jumping into a contract without researching the candidates could turn a home disaster into an even bigger problem.
    That's why it's vital to carefully research your needs and the contractors you're considering.

    Know what has been completed (if you've had another contractor provide the initial emergency water and fire damage cleanup), the scope of the remaining work you need done, if you need help navigating your insurance claims, your budget and what time line you'd like the water and fire repair company to stay within.

    Having a firm grasp on your needs and wants—despite the frustrating and unexpected nature of the fire and water damage—will help you get the outcome you desire for your home and your family.

    Now That You've Found the Best Water and Fire Damage Repair Company For You
    The next step in hiring a fire and water damage repair contractor in Contra Costa County, including those that operate in and around Pleasant Hill, Concord, Martinez, Richmond and Brentwood and your area, a detailed estimate and signing a contract. The contract should include the price, start and end dates and any special requests you’ve agreed upon with your local home renovation contractor. You’ll also want to confirm any warranties or guarantees at this time and make sure they’re in writing in the contract.

    Read through the estimate and be sure you understand all terms and limitations before you sign the contract. The contract you sign with your Contra Costa County remodeling company is binding, so for your protection, never sign a blank or incomplete estimate.

    Simple Steps You Can Take to Speed Along the Fire and Water Damage Repairs
    The cost and time frame of home repairs after a fire or flood will vary depending on the severity of the damage and the area of your home that was impacted. However, there are a few actions you can take to help the work go faster and more smoothly.

    Hire contractors in Contra Costa County that specialize in water and fire damage repairs. There are many contracting and building firms in Contra Costa County, and most probably could repair the damage caused by fire and flood. However, you're more likely to get a good outcome and quality home repairs if you hire a local contractor who specializes in repairing and renovating homes and businesses after a flood, fire or water damage event. These contractors will have the right tools and expertise to do the job correctly, including the special removal and rebuilding aspects that are crucial to fire and water damage repairs.

    Remove fire and water damaged items and materials. Some fire and water damage repair contractors in Contra Costa County will provide immediate clean up services after a disaster. These companies will remove burned or wet flooring, drywall, furniture and other items. However, you may hire a water and fire restoration contractor who only rebuilds after disasters. In this case, you'll need to have a professional remove the damaged materials in your home or business.
    Remove unneeded and unnecessary items from construction areas. You'll want to remove items from rooms and areas that will be under construction or are in need of repairs. This will allow your Contra Costa County water and fire repair contractors to have full access to the damaged rooms and areas, and it will avoid further damage to your furniture and belongings.

    Supply clearance and parking space for work trucks. Large construction vehicles may require extra parking space. Ask your water and fire repair contractor how many work vehicles will need parking space, and whether trailers or other large vehicles will be on site daily. It may also be wise to walk through your property with your contractor before the fire and water damage repairs begin and have them advise you of any clearance issues, tree limbs, shrubs or plantings, lawn decorations or potential hazards that you can move or minimize before the work begins.

    Prepare your home for construction. Fire and water damage construction is often a dusty job. Many contractors will put up tape and plastic barriers to prevent construction dust and debris from entering areas of your home that haven't been damaged, but you may be able to save time and money by preparing your home yourself. Talk with your home damage repair contractor about steps you can take before the repair work begins. Consider temporarily storing antiques, heirlooms and expensive décor and furniture items, especially those that are in high-traffic areas. You should also be aware that construction vibrations can cause artwork and decorative items to shift on or fall from shelves and walls.

    Keep children and pets out of the construction area. Your Contra Costa County fire and water damage repair contractors shouldn’t be expected to watch out for kids and pets. So for their safety, keep pets and children out of the construction area and away from the contractors' equipment and vehicles. It’s wise to keep everyone away from the construction area even when the work is on hiatus because tools, construction materials and exposed wires may pose a safety hazard.

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  • Be a Good Customer
    How Can You Be a Good Fire and Water Damage Restoration Customer?

    It's the home disaster restoration contractors' responsibility to return your home or business to safe and livable condition after a fire or flood. But you can help impact the success of your fire and water damage repair services, too.

    Here are a few simple steps you can take to be a good customer when hiring Contra Costa County fire & water damage repair companies.

    • Be clear with the fire and water damage repair contractors. Outline your expectations for work and customer service, and share with them your goals for integrating the repaired areas with areas that were not damaged.
    • Remember, a friendly smile goes a long way in forming and maintaining a good working relationship.
    • Before you hire water and fire damage contractors in Contra Costa County, restate your expectations and goals, and reiterate to the fire and water damage restoration contractors representative your understanding of the agreement.
    • Most problems with local fire and water damage restoration contractors occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your fire and water damage restoration contractors if you should call to check on the progress or if he will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they're working on your home or office. The work will move along more smoothly if the home repair contractors can reach you for any necessary updates, questions or work authorizations.
    • When your contractor contacts you, return calls promptly to keep the fire and flood damage repairs on schedule.
    • Pay for the home disaster repairs promptly.

    Why would you want to be a good customer? Home fire and water damage repair contractors in Contra Costa County appreciate customers who are straightforward, honest and easy to work with.

    Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Double Check the Fire and Water Damage Repairs

Once the work is completed, walk though the areas of your home that had been damaged by fire or water. Ask your home damage repair company to point out the repairs that were made as they're listed on your invoice.

Compare the work against the itemized invoice to ensure all work was done as promised and that it stands up to your expectations and reflects what was promised in your contract.

The invoice from your Contra Costa County fire damage repair or flood repair company should include the following:

  • The contractor's name, physical address and state license number.
  • A complete list of all work performed.
  • An itemized list of all construction materials.
  • The total cost for the fire/water damage repairs, including an itemized amount due for labor.
  • Any charges for special equipment utilized to repair or remove damaged materials.
  • Any applicable hazardous waste disposal fees and the company’s Environmental Protection Agency (EPA) number.
  • A written explanation of any warranties or guarantees provided by the product manufacturers and the home remodeling contractors.
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Written Warranties
Confirm All Guarantees and Warranties in Writing

When the work is completed, your water and fire repair contractor should give you a written document that outlines any warranties or guarantees that cover the materials and workmanship.

Having a written warranty ensures you and your contractor have the same understanding of the guarantees offered, and it gives you legal standing in case there is a conflict regarding warranty coverage.

The following items should be included in any written guarantee document:

  • The fire and water damage contractor's name, physical address and state license number.
  • A description of what exactly the warranty covers. This should include whether the contractor will repair or replace any faulty materials or workmanship. Any exclusions must be explicitly stated.
  • Your responsibility in the case of a problem and what you need to do in order to redeem the warranty.
  • How long the warranty is valid, and whether it expires on a specific day or is prorated (meaning, the warranty coverage diminishes over time).
  • If the warranty coverage is transferable to the new owner if you sell the home.
  • Any actions on your part that may invalidate the warranty.
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Top 10 Requests
Fire and Water Disaster Repair Services in Contra Costa County

Floods, fires and water damage occur in homes, businesses and public buildings in Contra Costa County, including Danville, Antioch, San Ramon, Walnut Creek and Pittsburg, Point Richmond, Rodeo, Vine Hill, Bay Point, Briones, Cowell and Los Medanos and beyond.

The following services are only a few of the most common provided by water and fire repair contractors in Contra Costa County and the Greater Bay Area. Call local contractors near you to ask about specific services you need in the wake of a home disaster.

Contra Costa County Fire Damage Repairs
Repairs to homes after a fire are known as 'fire damage repairs'. Unlike the immediate removal of burned areas and damaged materials, fire damage repairs include home construction, reconstruction and rebuilding after a fire destroys part or all of a home or business.

Water Damage Repairs
Rebuilding areas that have been damaged by water (including water used to put out a house fire) is often referred to as 'water damage repairs'. This includes replacing drywall, flooring, ceilings and other areas that have had to be removed due to water content.

Flood Damage Repairs
Flood damage, either from too much rain or overflowing water sources or from sewage backups, needs to be repaired by a professional water damage repair contractors. Removal of the wet and damp areas is key, but replacement methods are also important in keeping out mold and mildew.

Partial House Renovations After a Fire or Flood
Homes or businesses that haven't been completely destroyed or compromised by fire or flood can often be repaired with partial house renovations. These may include repairing the rooms that were marred by fire or water, or completely remodeling or replacing damaged rooms. It is important to find a qualified Contra Costa County water and fire damage contractor to seamlessly integrate the new areas with the areas undamaged by water or fire.

Reconstruction Services After Water or Fire Damage
Reconstruction services are those that take place after a fire, flood or water damage to restore homes and businesses to their original condition. Reconstruction services take place after the initial disaster response and consist of remodeling and rebuilding.

Disaster Restoration and Repairs
Natural and man-made disasters including earthquakes, tornadoes, fires, floods and sewage leaks  often devastate homes, businesses and entire neighborhoods. Local fire and water damage restoration contractors can repair damage caused by these events and restore buildings to their original condition.

Home Restoration Services in Contra Costa County
Home restoration services take place after disasters, fires, floods or other home damage. These services include removal of water, debris and materials and rebuilding or remodeling to return the home to inhabitable condition.

Ceiling Repairs
Water seeping in from roofs or upper floors can destroy ceilings, as can fires that leave soot and smoke damage. Ceiling repairs often include removing old ceiling materials and replacing them with new materials. In severe fire or water damage situations, ceiling repairs may include repairs to the roof or a complete removal of old ceiling material.

Flooring Repairs
Fires and water damage of all types often destroy flooring, including floor coverings such as carpeting and hardwood flooring down to the subflooring. Good water and fire restoration services will remove all damaged flooring and subflooring and replace it with new materials.

Basement Flooding Repairs
Sewage leaks, flood water and water after a fire can flood basements. These areas need to be cleaned out, including removal of all damaged materials, and repaired to prevent mold and mildew from growing. Basement flooding repairs often include removal and replacement of flooring, drywall, wall studs, and even ceilings (if the water came from upper floors).

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Glossary Of Terms
Glossary of Terms for Fire and Water Damage Repair Companies

Most terms and descriptions used by local water and fire repair contractors are fairly self-explanatory. However, the list of terms below should be of help when you're communicating with the home damage repair company you've hired.

anti-fungal
Any action taken to prevent the growth and spreading of fungus, mold, mildew and spores is known as anti-fungal or anti-microbial action. This can include using solvents or chemicals as additives or barriers on building materials to prevent fungus growth.

Also known as: antifungal, anti-fungal treatment, anti-fungal prevention, anti-microbial protection

ceiling repairs
Water seepage and soot and smoke from fires can damage ceilings. Ceiling repairs often include removing damaged ceiling materials and replacing them with new materials.

damage assessment
The process used to determine the amount and type of damage to a property from water and/or fire.

fire damage restoration
The process of returning a home or business to its original condition following fire or smoke damage. This process includes clearing the damaged materials out of the building, cleaning the remaining surfaces, and rebuilding any parts of the home or business that are too damaged to save.

Also known as: fire damage remediation, fire remediation, fire damage repairs

partial home reconstruction
Homes that have been damaged in fires or floods often require partial reconstruction, including new flooring, new ceilings, new drywall and new subflooring.

Also known as: partial remodeling, disaster repair remodels

particles of incomplete combustion
Particles of incomplete combustion are waste particles produced after a fire. They come from ignited materials and can be toxic. PICs should be removed by fire and water restoration contractors for the continued health and well being of your family.

Also known as: PICs, PIC

post-conditions
Post-conditions are problems that occur after of homes and businesses damaged by fire or water. For example, smoke, soot, off-gassing, and heat stress often occur after a fire. Mold, fungus growth mildew, or water absorption can occur after water damage. A good water and fire damage restoration builder will help ensure these problems are repaired and do not cause further damage to your home.

reconstruction
Reconstruction services are those that completely rebuild areas that are too damaged by fire or flood to simply repair. This often includes demolition or removal of badly-damaged areas or rooms and a complete reconstruction from the subfloor to the ceilings.

structural damage repair
Damage to any part of a building’s structural support systems that may cause it to be weakened or unstable is known as structural damage. Repair to this damage may include tearing out and replacing damaged areas or replacement of a large portion of the structure.

water damage restoration
Repairing a property to the condition it was in prior to sustaining water damage . This can include the immediate water removal, dehumidifying inside air, structural drying, mold mitigation or prevention, and rebuilding any irreparable walls, ceilings, floors or other parts of the structure.

Also known as: water remediation, water damage repair services

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Frequently Asked Questions
Frequently Asked Questions About Water & Fire Repair Contractors

Q: Why choose Diamond Certified restoration contractors to repair fire and water damaged homes?
A: Diamond Certified helps you choose a fire and water damage restoration contractor with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only fire and water damage restoration contractors rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified fire and water damage restoration contractors.

Q:  Why should I hire a professional water and fire damage restoration company instead of repairing the damaged areas myself?
A:  Whether your home has faced a flood, fire, or water damage due to a sewer spill or results of putting out a house fire, you will want to hire a professional fire and water damage restoration contractor to make your house like new again. First, you'll want to have a certified contractor remove any hazardous materials and ensure that your home is dry and free of mold, residue and lingering smoke smells. Next, having that company or another certified renovation contractor repair the damage is key. This will ensure that the new areas of your home or those that have been repaired seamlessly fit into your existing home. It will also ensure the work is done right and to code.

Q:  What does a typical water and fire damage repair job entail?
A:  Most fire and water damage repair work includes an immediate neutralization of the problem (putting out the fire or stopping/blocking the flow of water) if possible, removal of water, dehumidification, and removing the damaged materials. After the initial clean up process, a qualified contractor is usually required to assess the damage and recommend repairs to the structure. If the structure hasn't been compromised, a fire and water restoration contractor can repair the home or business and bring it back to pre-disaster conditions. This usually includes removing and replacing all damaged flooring, drywall, ceilings, subfloor, windows, doors, insulation, electrical and plumbing, and decorative items. The new construction should be seamlessly integrated with the original, undamaged areas.

Q:  A water repair/fire damage repair contractor contacted us after our emergency call. How can we tell if they're taking advantage of our circumstances?
A: Some companies, sometimes referred to as 'ambulance chasers' or 'firetruck chasers', have been known to prey on homeowners who need emergency home repairs after a fire or flood. You should be able to completely trust the fire and water damage repair company you hire. If anything about the company or the contractor makes you feel uneasy, go with your gut and compare them to other local firms or search out another company to hire. However, there are some ways you can protect yourself. First, you can simply choose a Diamond Certified fire and water restoration contractor. All have been carefully vetted, including verification of license, insurance and a survey of actual customers. If you can't find a Diamond Certified water and fire damage contractor near you, you can increase your odds of hiring a good contractor by checking references, performing careful interviews, verifying the company's license and insurance, and signing a legal contract for the work required.

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