Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Carpet Showrooms Rated Highest in Quality?

Photo: Concord Carpet and Hardwood (2019)

WALNUT CREEK—You are the customer. If your goal is to choose a carpet showroom that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified carpeting showroom. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated carpet showroom and is unparalleled

You are the customer. If your goal is to choose a carpet showroom that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified carpeting showroom. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated carpet showroom and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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Tyler Lau is owner of Concord Carpet and Hardwood, a Diamond Certified company. He can be reached at (925) 201-6399 or by email.

Tyler Lau

diamond certified contributor profile and expert article

Tyler Lau: Flooring for Life

By James Florence, Diamond Certified Resource Reporter

CONCORD — When asked how he got started in the flooring business, Tyler Lau says he’s been involved since he was a teenager. “My dad and my uncle opened a carpet store called Floor Masters when I was 17, and I started working there during the summers. After finishing college, I came back and worked in the office, where I learned about sales, estimating and other aspects of running a business. After about 10 years, I took a brief hiatus from the industry, following which I opened my own flooring store in Concord.”

Today, as owner of Concord Carpet and Hardwood, Tyler says his favorite part of his job is seeing the finished product. “I love it when our installers send me pictures at the end of the job. It gives me a lot of pride to post them on Facebook and share the beautiful work we’ve done.”

A resident of Danville (where he lives with his wife, Nancy, and their children), Tyler spends his time outside of work on a variety of pastimes. “I enjoy motorsports like go-kart racing, motorcycling and jet skiing. However, my main hobby is spending time with my kids. We do outdoor activities like jet skiing at the Delta or riding bikes at Carnegie Park. We also try to go to Hawaii a couple of times a year for vacation.”

In regard to a professional philosophy, Tyler believes that true success is the product of slow, steady growth rather than rapid expansion. “I like the fact that Concord Carpet and Hardwood is a small, family business,” he says. “I’m not trying to set the world on fire and become huge overnight. We grow a little bit each year and I’m happy with that. One of the reasons I’ve kept things small is that I only work with people I’ve known for quite a while. It’s not always easy to find good people, so I really appreciate having a staff I can trust and rely on.”

When asked the first thing he’d do if he were to retire tomorrow, Tyler says he’d take a staycation. “My kids are still pretty young, so going on a big, international vacation would be pretty tough. Instead, I think I’d rather just hang out, relax and spend time with them at home. We can save the bigger trips until they get a little older.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Piatti in Danville.

Q: If you could travel anywhere in the world, where would you go?

A: I would go to the Philippines and go diving. That’s one of my bucket list items.

Q: What was your favorite Halloween costume as a child?

A: I was a Jawa from “Star Wars.” It was a homemade costume—my dad’s friend helped me make it. It had little red lights for the eyes and everything.

Q: What’s your favorite TV show?

A: “Arrested Development.”

Q: What do you like on your pizza?

A: Lots of everything!

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Debunking Misconceptions About Engineered Hardwood Flooring


CONCORD — There are a lot of misconceptions when it comes to engineered hardwood flooring (also known as prefinished hardwood flooring). Let’s look at a few and set the record straight. “Engineered hardwood doesn’t contain actual hardwood.” All prefinished hardwood… Read more

Differentiating Polyester and Nylon Carpet


CONCORD — Two of the most common types of carpet are polyester and nylon. While both are composed of synthetic fibers, each carpeting material has unique attributes that consumers should be aware of when making a purchase decision. Polyester Polyester carpet’s… Read more

Expert Video Tip

Video: Comparing Nylon and Polyester Carpet

Complete Video Transcription:

CONCORD — Host, Sarah Rutan: When choosing new carpeting for your home, learning about your options will help you make an informed purchase. To learn about two… Read more




  • Mannington

  • Armstrong

  • Lauzon

  • Royalty

  • Anderson

  • Camelot

  • Homerwood

  • Shaw

  • Fabrica

Shaw Carpet
Mohawk Carpet
Dalton Carpet
DuPont Stainmaster Carpet
Aladdin Carpet
Beaulieu Carpet
Bliss Carpet
Coronet Carpet
Armstrong Carpet
Royalty Carpet
Tuftex Carpet
Gulistan Carpet
Myers Carpet
Patcraft Carpet
Bentley Capret
Hollytex Carpet
Tandus Carpet
Queen Carpet
Catalina Carpets
Columbine Carpet
Mannington Commercial Carpet

frieze carpet
olefin carpet
home carpet
stain resistant carpeting
commercial carpet
berber carpet
carpet rugs
wool carpet
sisal carpet
polyester carpet
hospitality carpet
commercial carpet tiles
area rugs
patterned carpet
green carpet
outdoor carpeting
hotel carpeting
carpet pads

Bay Point
Bethel Island
Discovery Bay
El Cerrito
El Sobrante
Hilltop Mall
Los Medanos
North Richmond
Pleasant Hill
Point Richmond
Port Chicago
Port Costa
Rheem Valley
San Pablo
San Ramon
Tara Hills
Vine Hill
Walnut Creek
Walnut Heights
West Pittsburg


AATCC American Association of Textile Chemists and Colorists (www.aatcc.org)
AFMA American Fiber Manufacturers Association (www.fibersource.com)
AFA American Floorcovering Alliance (www.americanfloor.org)
BBB Better Business Bureau (www.bbb.com)
CARE Carpet American Recovery Effort (http://www.carpetrecover.org/)
CCC Carpet Cushion Council (http://www.carpetcushion.org/)
CFI Certified Floorcovering Installers (http://www.cfiinstallers.com/)
CRI Carpet & Rug Institute (http://www.carpet-rug.com/)
DCA California Department of Consumer Affairs (www.dca.ca.gov)
NAFCD National Association of Floor Covering Distributors (http://www.nafcd.org/)
NFSI National Floor Safety Institute (http://www.nfsi.org/)
SBLC SB Latex Council (www.regnet.com/sblc)
VI The Vinyl Institute (http://www.vinylinfo.org/)
WCRC World Carpet and Rug Council (http://www.wcrc-net.org/)
WFCA World Floor Covering Association (http://www.wfca.org/)

Know What You Want
Knowing What to Ask Yourself Before Hiring a Carpet Showroom

Many factors should be considered before selecting a carpet showroom in Contra Costa County, including the smaller cities of Alamo, Crockett, Diablo, Los Medanos, Port Chicago, Rodeo, Vine Hill, and West Pittsburg, that will meet your needs the most successfully. Write down everything that you’re searching for before you begin your research. Consider the following questions before making your final selection of a carpet showroom.

  • Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • What personal and professional characteristics would I like my Contra Costa County carpet showroom have? (These may include good communication skills, honesty, reliability, cleanliness, etc.)
  • What color of carpet do I prefer?
  • Is the carpet going to be installed in a high traffic area?
  • Are there any particular fabrics or existing decor to be matched?
  • Do I want a plain carpet, patterned carpet, one with texture or a border?
  • How long do I reasonably expect my new carpet to last?
  • What type of carpet am I most interested in for my renovation project?
  • What is my budget?
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What To Ask In Person
Knowing What to Ask a Carpet Showroom Representative in Person

The next step is to interview carpet showroom representatives in Contra Costa County, including the larger cities of Concord, Richmond, Antioch, Walnut Creek, and Pittsburg. Questions you may want to ask include the following.

  1. Does your carpet showroom have any references that I may contact?
  2. How long should it take for a carpet showroom contractor to complete my new carpet installation?
  3. Does your carpet showroom carry workers’ compensation and liability insurance for your carpet installation crew?
  4. What types of warranties and guarantees are available on your carpet options? What is covered with any offered warranties?
  5. How many carpet projects has your carpet showroom completed in Contra Costa County?
  6. How does your carpet showroom price new carpet and installation, if installation is an option?
  7. Does your carpet showroom have any carpet swatches, carpet remnants, or carpet samples that I can take home to compare?
  8. Does your carpet showroom have a current business license to sell new carpet?
  9. What type of underflooring or underlayment will be needed for my carpet of choice?
Is there an additional charge for the removal and disposal of the current flooring?
  1. Once the new carpet has been installed, will the installation assist in the process of putting the room back in order with furniture, etc.?
  2. Who is responsible for moving the furniture or appliances that are currently in the room that needs new carpet?
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  • What To Ask References
    Learning About Previous Customers' Experiences with a Contra Costa County Carpet Showroom

    It’s best to choose a Diamond Certified carpet showroom because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a carpet showroom in Contra Costa County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified carpet showroom within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your carpet showroom. Keep in mind, though, that references provided to you by the carpet showroom are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    1. Were you satisfied with the service from the (carpet showroom name)?
    2. Would you recommend this carpet showroom to your family and friends?
    3. Did the carpet showroom install your purchased carpet? If so, did they finish the job on time? Did they clean up after completing the job? Did they show up on time?
    4. How many carpeting projects or new carpet installations has your carpet showroom completed in Contra Costa County?
    5. Does your carpet showroom have any references that I may contact?
    6. If you need new carpet in the future, will you consider going back to this carpet showroom again?
    7. What type of carpet did you purchase from this carpet showroom?
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  • Review Your Options
    Finding and Hiring a Carpet Showroom in Contra Costa County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Your choice of a carpet showroom is important to you and your family. So before deciding on the best carpet showroom in Contra Costa County for you, it’s important to consider the following questions.

    1. What is my time frame for this project: when do need to have it accomplished?
    2. Which carpet showroom has payment options that work the best with my financial situation?
    3. Is my carpet showroom of choice well-established in the community with a good reputation?
    4. Does my carpet showroom of choice have good references that I have checked?
    5. Is my carpet showroom of choice charging a reasonable price for quality carpet and service?
    6. Which carpet showrooms in Contra Costa County, , including the larger cities of San Ramon, Danville, Brentwood, Martinez, and Pleasant Hill, offer the better warranty for the price?
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  • How To Work With
    Before You Hire a Carpet Showroom in Contra Costa County

    Now that you’ve located a local carpet showroom in Contra Costa County, including the smaller cities of Bethel Island, Blackhawk, Canyon, Hercules, Port Costa, Tara Hills, and Walnut Heights, that meets all your ideals, it’s the perfect time to ask for a written contract. This contract should include written details on the price, quality and materials to be used, as well as the job start date and intended completion date.

    Before you sign the contract, read and be sure you understand all the terms and limitations. The contract you sign is binding, and should protect your property and your interests, as well as those of your contractor. For this reason, you should never sign a blank or incomplete estimate.

    When signing the contract, don’t hesitate to write in special requests or verbal agreements. This will protect you and help ensure you get the services you have agreed on. Along with end dates and any special instructions, these add-ons may also include related issues that aren’t always covered by a standard contract. For example, regardless of how careful your contractor promises to be, sometimes damage can unexpectedly occur when installing carpet.

    But you can protect your property by being proactive. Before the work begins, schedule a walk through with the company supervisor and conduct a pre-work inspection of your property. List or photograph your home or business and the areas surrounding where the carpet will be installed. Speak with a company representative about reasonable expectations for protecting your home or business during the work. When you’ve reached an agreement, both you and the contractor should sign and date the document. When the work is done, do a final inspection together and verify that your expectations were met.

    Signing a Service Agreement with Your Carpet Showroom
    When you’re happy with the information your Contra Costa County carpet showroom has given you, sign the estimate and service agreement. Verify that the carpet showroom representative has a phone number where they can reach you at all times.

    If the actual costs exceed the amount agreed upon on your estimate, make sure that the carpet showroom representative gets your final approval before moving ahead with installing the carpet. Your approval must be noted on the estimate and the invoice.

    Prepare for Your New Carpet
    Professional carpet installers in Contra Costa County, including the larger cities of San Ramon, Danville, Brentwood, Martinez, and Pleasant Hill, are able to handle the large and small aspects of their work. But there are a few things you can do in preparation to their arrival and while the work is in progress to help their job go more smoothly. You may even cut down on billable hours or the possibility of damage to your home and belongings.

    Remove furniture and movable items from the workspace. Before the work begins, remove all furniture, decorations, rugs, and movable objects from the rooms slated for carpet. You may also want to temporarily store any heirlooms or expensive items that are in high-traffic areas of your home to prevent them from being broken.

    Provide adequate clearance and parking space for work trucks. Some carpet contractors have large work trucks that require more clearance or parking space than average vehicles. Contact the carpet showroom before the scheduled start date and ask them how many work vehicles will need parking space and whether the vehicles are oversized. You may find it helpful to walk through the site with your contractor ahead of time so they can point out any potential clearance issues or possible hazards you can move or minimize before the installation begins.

    Keep children and pets away from the carpet areas. Your contractors will be focused on the work at hand and shouldn’t have to watch out for children and pets before, during or after the work. Cordon off any rooms that are to be carpeted and keep pets and kids away from those rooms until after the work is done. This will prevent accidents and injury.

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  • Be a Good Customer
    Keys to Being a Good Contra Costa County Carpet Showroom Customer

    It’s the carpet showroom company’s responsibility to sell and install quality carpet using the best possible carpet and installation techniques. But you play a big part in the success of your carpet showroom, too. Here are a few simple steps you can take to be a good customer when hiring a Contra Costa County carpet showroom.

    • Remember, a friendly smile goes a long way!
    • Before you hire a carpet showroom in Contra Costa County, restate your expectations and goals, and reiterate to the carpet showroom representative your understanding of the agreement. Most problems with local carpet showrooms occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your carpet showroom company if you should call to check on the progress or if he will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they’re installing your carpet. The work will move along more smoothly if your carpet showroom company can reach you for any necessary updates, questions or work authorizations.
    • Be clear and upfront with the carpet showroom representative. Let them know what you want from your carpet company, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • When your contractor contacts you, return calls promptly to keep the carpet company on schedule.
    • Pay for the carpet showroom company work promptly.

    Why would you want to be a good customer? Carpet showrooms in Contra Costa County, including the larger cities of Concord, Richmond, Antioch, Walnut Creek, and Pittsburg, appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Compare the Finished Carpet Installation With the Written Invoice

When the carpet is safely installed and the work is completed, your carpet showroom contractor is required to give you a written invoice. This must include:

  • The name and physical address of the carpet showroom
  • A list of all work performed, including the warranty
  • An itemized list of all merchandise purchased or included
  • The total carpet cost, including the amount charged for labor, if any
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Written Warranties
Warranties from Carpet Showrooms in Contra Costa County

Before leaving the carpet showroom, confirm any warranties offered by the carpet showroom in Contra Costa County, including the larger cities of Concord, Richmond, Antioch, Walnut Creek, and Pittsburg. The written warranty document must detail the following:

  • The carpet showroom’s name and physical address
  • What the warranty covers. This should include whether the carpet showroom will replace or repair faulty carpet or give you a refund. Any exclusions must be explicitly stated.
  • Your responsibility in the case of a carpet problem and what you need to do in order to redeem the warranty.
  • How long the warranty is valid, and whether it expires on a specific day or if it is prorated.
  • If the carpet warranty coverage is transferrable to the new owner in the event that you sell the home or building in which the new carpet has been installed.
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Top 10 Requests
Top Service Requests

Carpet showrooms in Contra Costa County, including the larger cities of San Ramon, Danville, Brentwood, Martinez, and Pleasant Hill, provide all types of carpet. Following is a list of the most popular carpet available.

Saxony Carpet
Saxonies consist of two or more fibers tightly twisted in a yard, cut piled, and then heatset straight. Saxonies provide a soft texture for both formal and informal areas. They show every vacuum cleaner mark and foot print. Saxonies have medium durability.

Texture and Textured Saxony Carpet
The best-selling carpets, texture and textured saxonies work well in informal areas such as bedrooms and family rooms. It has a soft feel due to its tightly twisted texture. It is heatset for medium durability. Its multi-colored look disguises tracks and footprints.

Velvet/Plush Carpet
Velvets/Plushes are uniform in color and lightly twisted. They are more level and softer than textures. Because of its luxurious appearance, velvets/plushes are ideal for formal areas such as living rooms and master bedrooms. They show every footprint and vacuum cleaner mark.

Cut Pile
Cut pile carpet is the most popular type of carpet. Cut pile carpet is textured cut pile that has cutting looped carpet fibers at the top, creating cut pile with yarn bundles standing straight. A luxurious appearance is created by preshearing cut pile several times. Cut pile is the most resistant carpet to crushing.

Frieze Carpet
Suited for high traffic, informal areas, frieze carpet is a highly twisted cut pile carpet. Because it has short fibers that tend to curl in different directions at the surface, frieze hides footprints and vacuum marks.

Cut and Loop Pile Carpet
Cut and loop pile carpet is a combination of cut pile and looped fibers. Its variety of surface textures and sculptured effects provides medium durability. Cut and loop pile carpet is available in multiple and solid colors. The different levels within the carpet hide footprints and dirt in both formal and informal areas.

Berber Carpet
Because berber carpet limits footprints and vacuum tracks in informal areas, it is increasing in popularity. Berber carpet has thicker yarns than any other level loop pile carpet, making it highly durable. These loops retain dirt and can be damaged from snags. Berber carpet comes in expensive wool fibers as well as less expensive nylon, nylon-olefin, or olefin fibers.

Multi-Level Loop Pile Carpet
Multi-level loop pile carpet varies in its loop pile height. It usually has two to three different loop heights, creating an appearance of random texture. Multi-level loop pile carpet is good for high traffic areas; however, the smaller loops can hold more dirt at times.

Level Loop Pile Carpet
Level loop pile carpet is created by weaving even loops of yarn into the carpet backing at both ends. It is a very durable type of carpet and resistant to tracks because of its strong loops. Higher loops in the carpet create a more luxurious effect. The level loop pile carpets with short and densely packed loops are easy to clean because they prevent dirt from filtering into the carpet. Level loop pile carpet is ideal for high traffic areas.

Top 10 Brand Requests
Many brands are on the market for carpet. Following is a list of popular carpet brands that have had great success and have a good reputation.

  • Shaw Carpet
  • Mohawk Carpet
  • Dalton Carpet
  • DuPont Stainmaster Carpet
  • Aladdin Carpet
  • Beaulieu Carpet
  • Bliss Carpet
  • Coronet Carpet
  • Armstrong Carpet
  • Royalty Carpet
  • Tuftex Carpet
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Glossary Of Terms
Glossary of Terms Used By Local Carpet Showrooms and Carpet Stores

Below are key carpet showroom terms and descriptions that will help you navigate your way through your carpet showroom purchase and installation from beginning to end

Acrylic is not a widely used fiber but it does provide the look and feel of wool based carpets without the expense. It is resistant to mold and mildew.

Also known as: acrylic sheet, acrylic paint, acrylics, acrylic cube, frosted acrylic

area rugs
Area rugs are rugs used for small areas of the home or business. An area rug may be used as an accent for decor or to protect hardwood floors among other uses.

Also known as: discount area rugs, contemporary area rugs, cheap area rugs, wool area rugs, round area rugs, purple area rugs, shaw area rugs, sphinx area rugs, area rugs discount, shag area rugs, area rugs clearance, solid color area rugs, affordable area rugs

Backcoating refers to the process of applying an adhesive-type substance to the back of a fabric for the purpose of locking yarn tufts into a carpet backing. This process increases the stiffness of the fabric.

berber carpet
Berber carpet is a modern style of carpet that has a loop pile construction. Most berber carpets a a plain color mix with no pattern. They are a more inexpensive form of carpeting and have a high durability which makes berber carpet a good choice for relatively heavy traffic areas.

Also known as: berber carpeting, berber carpet samples, berber carpet repair, shaw berber carpet, cheap berber carpet, what is berber carpet, berber carpet colors

Blends of fibers are used to improve the overall quality of carpet in durability, feel, and look. Olefin and nylon as well as wool and nylon are the most commonly used blends.

bulked continuous filament
Bulked continuous filament (BCF) is yarn made from one strand of fiber. In order to add to the bulk of the carpet and make the twist more permanent, texture is added to the yarn. This increases durability and the life of the carpet.

carpet pads
A carpet pad is placed underneath the carpet when installed and enhances the durability and performance of the carpet.

Also known as: carpet padding, stainmaster carpet pad, cheap carpet padding, carpet rug pad, carpet padding prices, wholesale carpet padding, foam carpet pad, rubber carpet pad, carpet padding wholesale, basement carpet padding

carpet rugs
Carpet rugs are rugs made out of carpet. Most carpet rugs are used as area rugs as protection or decor.

Also known as: carpets and rugs, carpet tile rugs, cheap carpets and rugs, carpet area rugs

commercial carpet
Commercial carpet is specially made carpet that is good for high traffic work areas. Made from loop pile, commercial carpets are highly durable and resistant to stain.

Also known as: commercial carpet cleaners, commercial carpet squares, commercial grade carpet, commercial carpeting

commercial carpet tiles
Commercial carpet tiles are long lasting, environmentally friendly tiles of carpet that are often used in offices, homes, and retail businesses. Easy to install, they do not require glue and can often be installed without a professional.

Also known as: commercial carpet squares, commercial grade carpet tiles, commercial carpet

frieze carpet
Frieze carpet is a type of cut pile carpet made from twisted fibers. Because the fibers are curled, they hide dirt and stains well. Frieze carpet is recommended for high traffic areas. It comes in a variety of colors and patterns.

green carpet
Green carpet is carpet that improves the indoor air quality by emitting low chemical emissions of VOCs from the carpet and adhesive products.

Also known as: green carpet cleaning, putting green carpet, green carpeting, carpet stores

heat setting
Heat setting locks in the twist when the carpet is being constructed in order to keep it from unraveling. This strengthens the carpet overall.

home carpet
Home carpet is a reference to carpet for the home. Carpet comes in many different colors, styles, grades and types in order to fit any decor or need.

Also known as: home carpeting, home theatre carpet, best home carpet, home carpet cleaning

hospitality carpet
Hospitality carpet is carpet designed for motels, hotels, corporate offices, health care facilities, and other public venues.

Also known as: commercial carpet, new carpet, wall to wall carpet, carpet pricing, hospitality carpets, carpet padding, commercial carpeting

hotel carpeting
Hotel carpeting is hospitality carpet that is a highly durable carpet designed for public venues.

Also known as: hotel carpet for sale, hotel carpet, carpet factory outlet, carpeting, discount carpet, hotel carpets, berber carpet, wholesale carpet, carpet stores, cheap carpet, carpet remnants, carpet tiles, carpet squares

Nylon is the most popular fiber type used for carpeting. Nylon can be found in about 60% of all carpets sold in America. A highly durable fiber, nylon is resistant to wear and tear.

olefin carpet
Olefin carpet is ideal for outdoor carpeting because it is resistant to mold and mildew. Though it is not comfortable carpet to walk on with bare feet, it is less likely to fade. It is also highly resistant to wear and tear.

Also known as: olefin berber carpet, olefin carpet health, outdoor carpet, indoor outdoor carpet, olefin carpet reviews, cleaning olefin carpet

outdoor carpeting
Outdoor carpeting is easy to clean, fade and stain resistant, and made from UV-resistant olefin fibers. It is a highly durable carpet and good for high traffic areas that are fully exposed to weather.

Also known as: indoor outdoor carpet, indoor outdoor carpeting, indoor outdoor carpet tiles, outdoor carpet runner

patterned carpet
Patterned carpet is carpet with a pattern that hides spills, spots, and wear. Even a subtle pattern will help to conceal blemishes. Patterned carpet adds detail to a room and brings character and complexity to the overall design.

Also known as: patterned carpeting, cheap carpet, patterned carpet tiles, carpet patterns, pattern carpet, carpet warehouse, types of carpet, patterned berber

polyester carpet
Polyester carpet is increasingly popular because it is cost effective. It is not preferable for highly trafficked areas because it shows damage, fades, and is not resilient. It does have a soft feel when used with a thick cut-pile construction.

Also known as: polyester vs nylon carpet, polypropylene carpet, nylon vs polyester carpet, shaw polyester carpet, pet polyester carpet, berber carpet

recycled carpet
A popular flooring trend is carpet made from post-recycled consumer goods. Carpet can be manufactured from several different products that include plastic bottles, recycled textiles, and discarded carpeting. Recycled carpet is even being offered by big name manufacturers who are quickly jumping on the “go green” bandwagon.

Also known as: green carpet, carpet colors, commercial carpet, recycle carpet, discount carpet

shag carpet
Modern shag carpeting is different than the shag carpeting that was popular in the 1970’s. Today’s char carpet features shorter pile heights, a variety of color choices, and modern carpet technologies that improves performance, durability, and eliminates wear patterns.

Also known as: shag carpeting, shag carpet tiles, black shag carpet, shag area rugs

sisal carpet
Sisal carpet is carpet made from sisal fiber-a stiff fiber produced from the agave plant. Agave yields a stiff fiber that is traditionally used for making twine and rope.

Also known as: sisal carpet tiles, cheap carpet, carpet warehouse, sisal rugs, wool carpet, carpet colors, new carpet, natural fiber rug, carpet deals

stain resistant carpeting
Stain resistant carpeting is carpet that is resistant to stains. Stain resistant carpeting is a highly durable carpet that is often used in high traffic areas.

Also known as: best stain resistant carpet, rugs, carpet, stain removal, stain resistant

staple construction
Staple construction is fibers made into short pieces of yarn. Staple construction causes the carpet to shed.

Tufting is the final step in the production of carpet. The fibers are pushed through needles and then tufted to the backing. This step determines how dense the carpet is.

Also known as: tufted, tufting needle, tufts, tufting machines, tufted wool rug, tufted fabric

In order to strengthen the carpet, carpet fibers are twisted around additional fiber. This process makes the carpet more resistant to wear, matting, and texture changes.

wool carpet
Wool carpet is the most expensive fiber in carpet. This is because it is the only natural fiber used in the production of carpet. Wool carpet is highly durable. Though it is stain and dirt resistant, it will fade easily in direct sunlight.

Also known as: wool carpet cost, wool carpets, wool carpeting, cleaning wool carpet, wool berber carpet, discount carpet, discount wool carpet, cleaning wool carpets, berber wool carpet, wool carpet prices

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Frequently Asked Questions
FAQ for Local Carpeting Showrooms

Q: Why choose a Diamond Certified carpet showroom?
A: Diamond Certified helps you choose a carpet showroom with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only carpet showrooms rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified carpet showroom.

Q: What is twist in reference to new carpeting?
A: Almost all carpets have twisted yarns, and twist is the number of turns put into the carpet yarn or fiber. Typically, the more twists on a fiber, the better quality of the carpet.

Q: Does a rating system insure that I get the right carpet?
A: A rating system is developed by the manufacturer itself as a means of evaluating its own products based on a set of standards and testing methods. These rating systems can’t be compared across manufacturers since they are based on the opinions of people rather than strict testing methods.

Q: If I know the weight or other technical specifications, can I compare products?
A: Technical specifications of a product can give you a guide but many factors can alter the comparison. For example two carpets may have the same specifications, but if they are made from different fibers, they will perform, look and feel differently.

Q: If I bend the carpet and can see the backing, does this mean that the carpet is low quality?
A: No. All carpets, with the exception of woven carpets, are made with spaces between the tufts. In order to feel the thickness or density of different carpets, stick your fingers in the pile on a flat surface. The thicker, tighter, denser carpets will perform better, as a general rule.

Q: I’ve heard that I can save money by buying an unbranded yarn rather than a branded yarn. Is it true that you get the same thing but you don’t pay extra for the brand name?
A: As a general rule, similar products with unbranded yarns can be cheaper, but that doesn’t mean you get the same thing. Branded fibers are manufactured to strict standards set by the company. Branded fibers also often give extended warranties backed by both the fiber company and the carpet manufacturer.

Q: Can I save money by buying a less expensive carpet and putting the best cushion under it?
A: A good cushion is critical to carpet performance, but you walk directly on the carpet. This means that you will want carpet that is constructed to meet your needs and lifestyle. If a cheaper carpet doesn’t wear well or have the look you want, it won’t satisfy you for the long run.

Q: I heard that new carpet can make people sick. Is this true?
A: Most carpets are manufactured from harmless materials that are found in clothing and everyday fabrics such as polyester, olefin fibers, and nylon. These materials don’t bother most people. The Carpet and Rug Institute offers Green Label testing and certification to indicate carpet, carpet backings, adhesives, and cushions that emit low VOCs.

Q: What kind of carpet should I be looking for?
A: Though a knowledgeable sales representative will help guide you through the process of purchasing carpet, it’s important to look for a durable carpet. Durability is dependent on three important factors: type of fiber, yarn twist, and pile density. You should find the right balance of all three.

Q: Isn’t the color that I choose for my carpet a totally personal choice?
A: Absolutely! But be aware that light colored carpets will show more soil and require more maintenance than darker colors, which are more durable in high-traffic areas. Multi-colored and patterned carpets are also more effective in hiding soil and stains.

Q: What are the average costs I can expect?
A: Carpet prices vary considerably with quality and style. Typically carpet can cost anywhere from $8 per square yard for basic styles up to $30 per square yard. This does not usually include installation.

Q: What about padding? Should I request a better pad?
A: A certain level of padding is often included in the quoted installation price of your carpet. You usually have the option to upgrade.

Q: Will there have to be a seam in the room?
A: Depending on the dimensions of the room, a seam may be required. If there must be a seam, it should run perpendicular to windows. This is for the purpose of minimizing the light that reflects off of it.

Q: My carpet looks like it is shedding. Is this normal?
A: New cut pile carpet normally sheds some. Vacuuming will easily remove the loose fibers. It should not affect the quality of your carpet, and the shedding should diminish after a few weeks or months.

Q: Why are some carpets measured by square yard and others by square foot?
A: Measuring carpet by the square foot has become standard, though it used to be measured by the square yard. Other floor coverings such as hardwood and ceramic tile are measured by the square foot as well.

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