Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
April 2005
We declare that The Pool Doctor HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #671
(510) 223-7537
4038 San Pablo Dam Rd.
El Sobrante, CA 94803

The Pool Doctor has been keeping pools and spas in the Bay Area clean and beautiful since 1956. Dale & Sharon Hiebing, who became the third owners of this long-established El Sobrante business in 2002, are dedicated to providing the highest level of customer service and satisfaction in the pool and spa service industry.

The Pool Doctor specializes in service and repair for pools and spas. They provide full maintenance and upkeep, including cleaning, inspection and addition of chemicals to the water. Each pool or spa is visited on a schedule that is customized to meet the clients' needs. Size of the pool or spa, age and condition of equipment and surrounding vegetation are some of the factors they consider when creating the service schedule. Service can be paid for on a month-to-month basis - no contracts or lengthy commitments necessary. Repair and replacement of all pool and spa equipment is done by The Pool Doctor's staff of licensed contractors. Just recently, co-owner Dale Hiebing, and their repair manager received the third and highest level of Service Technician training offered by the Association of Pool & Professionals.

The Pool Doctor also sells pool and spa supplies such as sanitizers, PH adjusters, test kits and strips, and many other items. They deliver at no charge anywhere within their service area.

Company Philosophy

"We know we're not the least expensive company out there, but we are the most dependable, reliable and knowledgeable in our field. We will be there when we say we will, without fail, and we work proactively to prevent problems. Our customers appreciate the fact that we are a family owned and run business, because we have a vested interest in keeping them happy and working together to solve any problems. Our employees have a positive attitude and a sense of pride in their work, and it shows, since many of our customers have been with us for decades!"

Serving the Bay Area

Pool & Spa Service
Installation & Repair
Residential & Commercial
Consulting & Training
Equipment & Supplies

Map

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Findings based on statistically reliable research from 291 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 291

Diamond Certified Qualification

Based on 291 customer surveys, we declare
The Pool Doctor
has passed all rating steps and has earned
The Diamond Certified Award
No. 671
Continuously qualified since April 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They knew what they were doing."

–Bobby B.

"They showed up when they said they would. They identified the problem and fixed it."

–Mark C.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

The Pool Doctor
4038 San Pablo Dam Rd.
El Sobrante, CA 94803
(510) 223-7537
(510) 223-5617 fax

Office:
Mon - Fri: 9am - Noon
Services by Appointment

Serving the Bay Area
7
572316
Liability Insurance, Worker's Compensation

APSP Certified Service Professionals

Dale & Sharon Hiebing, Owners