Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
April 2005
We declare that The Pool Doctor HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #671
(510) 223-7537
(925) 854-2173
4038 San Pablo Dam Road
El Sobrante, CA 94803
More addresses
The Pool Doctor’s staff is committed to excellence.

The Pool Doctor has been servicing and repairing Bay Area pools and spas since 1956. The company provides full maintenance and upkeep, including cleaning, consultation and chemical treatment. Each pool is visited on a schedule that’s customized to meet the client’s needs.

Owners Gary and Kelly Heath are dedicated to keeping The Pool Doctor’s long-standing reputation intact by providing the highest level of customer service and satisfaction in the pool and spa service industry. This commitment to excellence is shared by the company’s staff, which has more than 119 years of combined experience. The Heaths provide continuous training throughout the year on new products and best practices to make sure their staff members and repair technicians continue to be the most knowledgeable in the field.

The Pool Doctor specializes in pool and spa automation and integration services, including automated chemical control, new iPhone applications and energy-efficient equipment that can reduce pool energy costs by up to 90 percent. As a licensed contractor, the company also offers VGB compliance and provides underwater repairs by utilizing a team of SSI (Scuba School International) Certified divers.

Company Philosophy

“We strive to operate as the most dependable, reliable and knowledgeable business in our field. Our customers appreciate that we’re a family-owned and operated business—we do our best to keep them happy, and if there’s ever a problem, we work together to find solutions. Our employees have positive attitudes and a sense of pride in their work, and that’s reflected by our customers, many of whom have been coming to us for decades.”

Serving the Bay Area

Pool & Spa Service
Pool & Spa Equipment Installation & Repair 

Comparative Summary

Before hiring a pool contractor, it’s a simple thing to check their licensing with the California State Licensing Board—but many homeowners don’t. This can be a problem in a state whose pool and spa industry has no shortage of unlicensed contractors. By law, no unlicensed contractor is allowed to perform work whose value exceeds $500. If you’re a commercial customer,...

Frequently Asked Questions

Q: Should my pool cleaner be licensed?
A: "Under California law, anyone performing more than $500 worth of work needs to be licensed. Regardless, it’s a very good idea to hire a licensed contractor. You have better assurance of quality work, and better recourse if you don...
Q: Are some pool cleaners unreliable?
A: "It is a serious problem in this industry, especially with all the unlicensed operators out there. The Pool Doctor shows up when it promises to and does the job right. Always."
Q: Should I worry about the hazards that pool drain covers pose for young children?
A: "You should be vigilant. Fortunately, a recently passed federal law mandates strict safety requirements for all public pool and spa drain covers available for purchase in the U.S. The Pool Doctor strictly complies with the new regulations, b...

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Industry Info

Illegitimate operators create huge problems for the industry - and for you.
Before hiring a pool contractor, it’s a simple thing to check their licensing with the California State Licensing Board—but many homeowners don’t. This can be a problem in a state whose pool and spa industry has no shortage of unlicensed contractors...
Findings based on statistically reliable research from 406 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 406

Diamond Certified Qualification

Based on 406 customer surveys, we declare
The Pool Doctor
has passed all rating steps and has earned
The Diamond Certified Award
No. 671
Continuously qualified since April 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Heather S. Verified Customer Name
"They're very nice and very professional. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

The Pool Doctor
4038 San Pablo Dam Road
El Sobrante, CA 94803
3150 Danville Blvd. Suite C, (By Appointment Only)
Alamo, CA 94507
(510) 223-7537
(925) 854-2173
(510) 223-5617 fax

Mon – Fri: 8am – 4:30pm (Or By Appointment)

Serving the Bay Area

Gary and Kelly Heath, Owners
119 (Combined)
16
ENERGY STAR® Retailer
973365
Liability Insurance, Workers' Compensation
1956
Pool & Spa Service, Pool & Spa Equipment Installation & Repair
1-Year Warranty on Parts, 90-Day Warranty on Labor

Photo & Video Gallery

Survey Responses For

The Pool Doctor

The Pool Doctor: Average 9.1 out of 10 based on 406 unique customer surveys of customer satisfaction.
Heather S. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them. In fact, I have already recommended them to a friend who has used them and has been very happy. "

"They're very nice and very professional. "

Jack A. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I generally don't take surveys, but we've had the best luck with The Pool Doctor."

"I have been pleased with their work. "

B.T.C. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're knowledgeable, timely, and they provide fair pricing."

"I like their problem solving abilities. They're good at that. "

Andre G. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I retain them for a monthly service, and they come out weekly. I'm under contract with them. I love the Pool Doctor. I'm not dealing with any other pool company, because these people are the best in the business. "

"They were prompt and knowledgeable."

Barbara E. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided a very personal service, and they took care of the business in a good way. "

"They took care of things and did the job. My parents passed away, so I was selling their house. I needed someone to update the hot tub in order to sell the house, since no one used it regularly, and they did that. "

Beverly B. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend that they're really good, and I trust them."

"I thought they knew what they were talking about, and they fixed my problem."

Carol C. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them. They're responsive. When stuff happens that shouldn't, they always fix it."

"I thought they were helpful, supportive, and I liked them. "

Chris H. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable, punctual, and do what they say they're going to do at a reasonable price."

"I liked the convenience and that they're a locally owned company in my area."

Kyle F. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My spot is unusual, so they have been able to understand and evaluate the situation, unlike other pool companies. They're professional, and they do a good job. "

"They solved the problem. They pretty much do what they say they're going to do and show up when the say they will. "

Lisa F. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them. "

"They did good work, and they're honest."

Lynda B. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You can count on them to show up for their scheduled maintenance appointments. They're courteous, they do a good job, and I never have to worry about my pool, because they always fix it. "

"I liked their service. They do a good job. "

Mark A. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem to be reliable and honest."

"They do a good job. "

Mark R. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They give you exactly what you want them to. They're very good. They go overboard on solving the problem."

"They do what they say they're going to do, and they go above and beyond to solve the problem. If something has to be solved, and you need new parts to fix it, they just repair it without charging you. They're expensive, but I'd rather have to pay a higher price for better work. "

Virginia H. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're professional and reasonably priced."

"They're professional, priced reasonably, and they completed the job within the span of time that they said they would. They were thorough, they called before they came over, said when they would be here, did the work, and cleaned up after themselves. "

Charles L. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a "mom and pop shop" and very trustworthy."

"I like that they're knowledgeable about the equipment, attentive, and they go above and beyond what they need to do."

Amy L. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them."

"They're very helpful."

Anne K. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're professional, honest, and they respond quickly."

"I like their honesty in dealing with the client."

Bob D. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do what they say they're going to do."

"I never have a problem with my pool anymore."

Daniel C. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Shop around for pool repair prices. "

"Gracie is honest and very hardworking. They have a good staff."

Diane W. Verified The Pool Doctor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to others."

"I like that they do a good job and that I don't have to worry about my pool."