Independently Rated Highest in Quality
F i f t h
Consecutive Year
Originally Earned:
May 2013
We declare that Pipe Spy Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2021
(510) 493-7957

(L to R) Owners Paul Cooper, Heiko Dzierzon and Manuel Madrid

Pipe Spy Inc. uses state-of-the-art equipment to perform trenchless sewer replacements and camera inspections for residential and commercial clients in Alameda and Contra Costa Counties. The company also provides various sewer diagnostic and repair services, and it utilizes its expertise in all areas of sewer compliance to help resolve sewer boundary issues with neighbors and city agencies.

Owners Paul Cooper and Heiko Dzierzon established Pipe Spy Inc. after noticing a growing  need for sewer lateral repair and replacement for Bay Area homeowners. “We used to install sewers the old-fashioned way—by digging big trenches across property lines—but after only two years of operations, we saw technological advancements like pipe bursting and knew the industry had to change,” explains Mr. Cooper. “We worked  with local officials to bring those benefits to Bay Area homeowners. Trenchless technology lowers the cost of sewer replacement by 50 percent or more, and it has become the new standard for the way sewers are replaced.”

Pipe Spy Inc. emphasizes clear communication with its clients throughout every step of their sewer projects, which Mr. Dzierzon says is important for establishing their needs and effectively solving their problems. “When we take the time to solve a customer’s problem, they feel like they’ve received an exceptional value, which is a key component of the relationship. Even if we don’t have a solution in-house, we’ll point them in the right direction.”

Company Philosophy

“We strive for competence in action, from how we engage with our customers to how we perform our work. We work together for our clients, our employees and the company, so our goal is 100 percent customer satisfaction in every situation.”

Serving Alameda and Contra Costa Counties

Trenchless Pipe Replacement
Camera Pipe Inspections
Sewer Diagnostics
Service & Repair

Comparative Summary

Few sewer line contractors earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also say they’ve helped set the industry standard for sewer line replacement techniques, but that’s exactly the case for Pipe Spy Inc. “When we saw a prototype of pipe bursting technology more than a decade ago, we...

Frequently Asked Questions

Q: How much will it cost to repair my sewer line?
A: "We’ll have to look at your sewer line in order to provide an accurate estimate. For example, the cost of trenchless sewer replacement depends on how many holes need to be dug, how deep those holes need to be and the surface areas that...
Q: How soon can you start working?
A: "Our average response time varies depending on the urgency. If it’s an emergency, we’ll respond on the same day you call. We try to get to non-emergency calls within 48 hours or by appointment. "
Q: Why doesn’t the city repair residential sewer lines?
A: "Drain lines are considered utilities, which means they’re the responsibility of the homeowner. A portion of sewer lines does belong to the city, but the portion that’s on your property is your responsibility. "

Industry Info

If you own a home, it’s important to make sure your property conforms to local sewer compliance laws.
Many homeowners are caught off guard when they start having problems with their sewer lines or discover they’re required to bring their lines up to new compliance standards. “Aging infrastructure is a growing problem in the Bay Area, and...
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Pipe Spy Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2021
Continuously qualified since May 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Regan H. Verified Customer Name
"Hassle-free service and the ease of working with them"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Pipe Spy Inc.
(510) 493-7957
DCID5104653000

Mon – Fri: 8am – 5pm

Serving Alameda and Contra Costa Counties

Heiko Dzierzon, Paul Cooper and Manuel Madrid, Owners
40
17
PACP (Pipe Assessment & Certification Program) Certified through NASSCO
754966
Liability Insurance, Workers' Compensation
Better Business Bureau, International Pipe Bursting Association (IPBA), National Association of Sewer Service Companies (NASSCO), North American Society for Trenchless Technology (NASTT)
Top of the Trade Chrysalis Award for Remodeling Excellence (2003)
1998
Trenchless Pipe Replacement, Camera Pipe Inspections, Sewer Diagnostics, Service & Repair
2,500
Commercial, Residential
3-Year Warranty on All Jobs

Photo & Video Gallery

Survey Responses For

Pipe Spy Inc.

Pipe Spy Inc.: Average 9.3 out of 10 based on 175 unique customer surveys of customer satisfaction.
Regan H. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked the fact that they did their job without any extra fees or issues involved."

"Hassle-free service and the ease of working with them"

Sandra L. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional and did things in a very timely manor. They actually took on extra work without charging the full amount in which they could have, so in my book, that was pretty amazing for a company these days."

"I guess that they were professional, they had great communication, and they left the grounds in excellent condition."

Allen H. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The work was good quality, but on the other hand, the estimate and budgeting was not satisfactory. The things I was told were ambiguous and not accurate at all. They need a unambiguous estimate, so you know exactly what it is that your paying for. With them that would be the customers responsibility, so I would suggest to people that they get an exact estimate so you know exactly what you will be paying. "

"The quality of the work, and they were fast. "

Max J. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great. Use them."

"They took care of the issue right away."

Mara P. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had a friendly worker who knew his job. He was on time and finished the job in a timely manner. He also came back to follow up on the job and make sure all was well."

"The gentleman who did the work was very pleasurable."

Scott Y. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very efficient and hardworking. They get it done quickly."

"I liked that they told me exactly what was going to be done."

David W. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"These guys are on the spot. I did a sewer line replacement and other services. I would not use anyone else. My old plumber was not good, so I am glad I found someone who is good. I'm a contractor, and when my people need their sewer worked on, I refer them to Pipe Spy."

"Very prompt, thorough, and they handled any vagrancy's. After the job, they put everything back nicely. The plants were put back, and they cleaned up really well actually."

George C. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, extremely responsive, on time, and under budget. They made it a great experience. "

"Very professional, and they worked as a team. "

Cheryl O. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They showed up very quickly and did a wonderful job."

"It was a emergency, and they were the only company able to get here the fastest."

Thomas T. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I used three firms prior and would not use anyone else moving forward. I would say don't try anyone else. My company has hired them for a large job as a result of my experience with their service at my home. "

"Customer service"

Eric N. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job. There were no hang-ups, and everything has worked fine since."

"Nothing in particular, it was just a job well done. "

Erik T. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they do high-end work. I don't think they are the least expensive, but the work is great. I would use them for specific items, but not everything. "

"Just that they were efficient and professional"

Philip R. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're a good, solid company."

"Heiko, the owner"

Jim L. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell others to use them. They were greatly appreciated. I knew they were Diamond Certified, so that explained a lot to me."

"Honestly, I would say everything."

Catherine E. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Hire them."

"Everything, very professional, I was in a crisis state, and they saved me. Everything was the best. "

Willie Y. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fast, and they do very thorough work."

"I like the supervision. "

Al C. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're super reliable, and they totally live up to their advertising. I thought they were fantastic."

"I liked how prompt and professional they were. I was all around happy with them."

Art D. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're dependable, neat, and professional."

"I like that they're very professional. I was really happy with them."

Addison D. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really took care of the surrounding area where they were digging so that none of my plants were damaged. When they left, it looked like they were never here, and they returned everything to its original condition. They did beautiful work."

"I liked that they used really good materials, and they left everything in its original condition."

Charlotte B. Verified Pipe Spy Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're real professionals."

"I liked that they were speedy, they were good at communicating with me, and they did the job well. "