Diamond Certified Company Report

Pipe Spy Inc.

Diamond Certified Company Report

Pipe Spy Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

David W.

VERIFIED Pipe Spy Inc. CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

These guys are on the spot. I did a sewer line replacement and other services. I would not use anyone else. My old plumber was not good, so I am glad I found someone who is good. I'm a contractor, and when my people need their sewer worked on, I refer them to Pipe Spy.

Very prompt, thorough, and they handled any vagrancy's. After the job, they put everything back nicely. The plants were put back, and they cleaned up really well actually.

Al C.

VERIFIED Pipe Spy Inc. CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're super reliable, and they totally live up to their advertising. I thought they were fantastic.

I liked how prompt and professional they were. I was all around happy with them.

Addison D.

VERIFIED Pipe Spy Inc. CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really took care of the surrounding area where they were digging so that none of my plants were damaged. When they left, it looked like they were never here, and they returned everything to its original condition. They did beautiful work.

I liked that they used really good materials, and they left everything in its original condition.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

(L to R) Owners Paul Cooper, Heiko Dzierzon and Manuel Madrid

Pipe Spy Inc. uses state-of-the-art equipment to perform trenchless sewer replacements and camera inspections for residential and commercial clients in Alameda and Contra Costa Counties. The company also provides various sewer diagnostic and repair services, and it utilizes its expertise in all areas of sewer compliance to help resolve sewer boundary issues with neighbors and city agencies.

Owners Paul Cooper and Heiko Dzierzon established Pipe Spy Inc. after noticing a growing need for sewer lateral repair and replacement for Bay Area homeowners. “We used to install sewers the old-fashioned way—by digging big trenches across property lines—but after only two years of operations, we saw technological advancements like pipe bursting and knew the industry had to change,” explains Mr. Cooper. “We worked with local officials to bring those benefits to Bay Area homeowners. Trenchless technology lowers the cost of sewer replacement by 50 percent or more, and it has become the new standard for the way sewers are replaced.”

Pipe Spy Inc. emphasizes clear communication with its clients throughout every step of their sewer projects, which Mr. Dzierzon says is important for establishing their needs and effectively solving their problems. “When we take the time to solve a customer’s problem, they feel like they’ve received an exceptional value, which is a key component of the relationship. Even if we don’t have a solution in-house, we’ll point them in the right direction.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pipe Spy Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Trenchless Pipe Replacement
Sewer Lateral Compliance Certifications
Camera Pipe Inspections
Sewer Diagnostics
Service & Repair

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pipe Spy Inc.

Pipe Spy Inc.’s crew uses state-of-the-art trenchless technology to replace clay pipes with HDPE pipes.

Company Profile

Pipe Spy Inc. uses state-of-the-art equipment to perform trenchless sewer replacements and camera inspections for residential and commercial clients in Alameda and Contra Costa Counties. The company also provides various sewer diagnostic and repair services, and it utilizes its expertise in all areas of sewer compliance to help resolve sewer boundary issues with neighbors and city agencies.

Owners Paul Cooper and Heiko Dzierzon established Pipe Spy Inc. after noticing a growing need for sewer lateral repair and replacement for Bay Area homeowners. “We used to install sewers the old-fashioned way—by digging big trenches across property lines—but after only two years of operations, we saw technological advancements like pipe bursting and knew the industry had to change,” explains Mr. Cooper. “We worked with local officials to bring those benefits to Bay Area homeowners. Trenchless technology lowers the cost of sewer replacement by 50 percent or more, and it has become the new standard for the way sewers are replaced.”

Pipe Spy Inc. emphasizes clear communication with its clients throughout every step of their sewer projects, which Mr. Dzierzon says is important for establishing their needs and effectively solving their problems. “When we take the time to solve a customer’s problem, they feel like they’ve received an exceptional value, which is a key component of the relationship. Even if we don’t have a solution in-house, we’ll point them in the right direction.”

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Company Philosophy

“We strive for Competence in Action®, from how we engage with our customers to how we perform our work. We work together for our clients, our employees and the company, so our goal is 100 percent customer satisfaction in every situation.”

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Comparative Summary

Few sewer line contractors earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also say they’ve helped set the industry standard for sewer line replacement techniques, but that’s exactly the case for Pipe Spy Inc. “When we saw a prototype of pipe bursting technology more than a decade ago, we recognized it was going to change the industry, so we abandoned the old way of trenching,” explains co-owner Paul Cooper. “Today, we continue to set the standard for the way sewer lines are replaced, and we’re very proud of that.”

Pipe Spy Inc. has been using state-of-the-art equipment to perform trenchless sewer replacements for residential and commercial clients in Alameda and Contra Costa Counties since 1998. The company also provides a variety of sewer repair and diagnostic services, and it utilizes its comprehensive sewer compliance expertise to help resolve sewer boundary issues with city agencies and neighbors.

Unlike less experienced sewer line contractors that take an assembly line approach to each job and sacrifice personal relationships with their customers in the process, Pipe Spy Inc. takes a detail-oriented approach that’s designed to achieve high levels of customer satisfaction. “Our services have a lot of depth,” says co-owner Heiko Dzierzon. “Whether it’s listening closely to our customers’ concerns or clearly explaining our work, our goal is to provide excellent service that makes them feel satisfied and happy.”

Another distinguishing attribute of Pipe Spy Inc. is its ability to conduct sewer line video inspections, which Mr. Cooper says is important for confirming the location of pipe problems and eliminating neighbor boundary issues. “We’re also knowledgeable about all the jurisdictions and sewer compliance requirements in the East Bay, and we can help homeowners, general contractors, and real estate agents with their permitting and compliance needs.”

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Industry Info

If you own a home, it’s important to make sure your property conforms to local sewer compliance laws. Many homeowners are caught off guard when they start having problems with their sewer lines or discover they’re required to bring their lines up to new compliance standards. “Aging infrastructure is a growing problem in the Bay Area, and that includes sewer pipes,” explains Heiko Dzierzon, co-owner of Pipe Spy Inc. in Oakland. “It’s important to stay aware of the aging of your home and community infrastructure, but it’s also important to stay aware of the government requirements to fix these problems.”

Most sewer lines will last between 50 and 80 years before they need to be replaced, but local governments may also have requirements for upgrading sewer pipes and home sewer lines. These requirements are often waived for existing homes until the properties are remodeled (especially if the remodeling costs exceed a certain dollar amount) or sold. “If a property is bought or sold, sewer compliance laws often mandate a pipe assessment,” explains Mr. Dzierzon. “This usually requires a sewer line contractor to verify your lateral sewer pipes are watertight, which means no rainwater can get into the sewer system. It also might require an assessment of the structural condition of the pipes, including a pressure test to make sure there’s no leakage.”

Most old sewer line pipes in the Bay Area are made of clay, terra cotta, cardboard amalgamation or cast iron. New compliance standards usually require high-quality materials, such as high-density polyethylene (HDPE), which is welded together to create a continuous length of pipe. According to Mr. Dzierzon, these pipes can last up to 100 years, which is good for the community infrastructure and gives homeowners peace of mind. “People who’ve experienced repeated sewer backups or foul smells in their homes benefit from new pipes because the new sewer systems are healthier and in full compliance,” he says. “From a community perspective, sewer line contractors are rebuilding a 100-year-old infrastructure one pipeline at a time.”

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Frequently Asked Questions

Q: How much will it cost to repair my sewer line?

A: We’ll have to look at your sewer line in order to provide an accurate estimate. For example, the cost of trenchless sewer replacement depends on how many holes need to be dug, how deep those holes need to be and the surface areas that need to be restored.

Q: How soon can you start working?

A: Our average response time varies depending on the urgency. If it’s an emergency, we’ll respond on the same day you call. We try to get to non-emergency calls within 48 hours or by appointment.

Q: Why doesn’t the city repair residential sewer lines?

A: Drain lines are considered utilities, which means they’re the responsibility of the homeowner. A portion of sewer lines does belong to the city, but the portion that’s on your property is your responsibility.

Q: What is trenchless pipe replacement?

A: Trenchless pipe replacement is a method of replacing underground pipes without digging trenches. We use a pipe bursting method that simultaneously breaks the old pipe and replaces it with a new polyethylene pipe. Trenchless pipe replacement typically costs 50 to 75 percent less than the traditional method.

Q: How long will it take you to perform a trenchless pipe replacement?

A: We can typically perform a trenchless pipe replacement in one day.

Q: What’s a sewer line video inspection?

A: It’s a camera inspection of the drain line that runs from your building to the sewer system. Camera inspections give us a glimpse of how well the line is working.

Q: Do you clear clogged drains?

A: Yes, we offer power snaking and hydro jetting, which is a method that uses high-pressure water to clear pipe lines.

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SELECTED PHOTOS FROM Pipe Spy Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Paul Cooper

Expert CONTRIBUTOR PROFILE
  • Paul Cooper is president of Pipe Spy Inc., a Diamond Certified company. He can be reached at (510) 493-7957 or by email.

Paul Cooper: From Solar Panels to Sewer Pipes

By James Florence, Diamond Certified Resource Reporter

BERKELEY — For Paul Cooper, a short-lived career in the solar industry led to a long-term livelihood as a plumber. “I got started in plumbing after the demise of the first wave of the solar energy industry that blossomed from the mid-70s to the early ’80s,” he recounts. “President Carter installed solar panels on the White House and the government created tax credits for homeowners who did the same to their homes. I jumped on that wave and got into the solar business around that time. A few years later, when Ronald Reagan became president, he removed those panels that President Carter had installed. This must have been symbolic because the solar industry pretty much collapsed at that point, as did my livelihood. I had several former plumbers on my staff and they were all going back into plumbing, so I kind of followed them.”

After working as a plumber for about a decade, Paul came across a unique opportunity. “In the late ’90s, homeowners insurance policies used to cover sewer line issues, which started a new focus of specialty plumbing in sewer repair and replacement,” he remembers. “Sensing this as an opportunity, I created Pipe Spy Inc. along with my partner, Heiko Dzierzon, in 1998. We were actually the first company to purchase the now-commonplace pipe bursting tool used for trenchless sewer work—the inventors were located here in the Bay Area and we bought their first prototype. That led us down the path of getting it approved in different jurisdictions because it was new technology. Today, it has become the standard for sewer replacement.”

Today, as president of Pipe Spy Inc., Paul says his job isn’t just about pipes—it’s also about people. “My favorite part of my job is the social aspects: the satisfaction of solving our customers’ problems, the challenge of organizing crews and helping everyone be the best they can be at a difficult job. Construction is inherently dangerous and physically demanding work, so I greatly appreciate the process of working together to complete the job safely.”

A resident of Berkeley (where he lives with his wife, Christine), Paul spends his time outside of work on a variety of active pastimes. “Since my day job largely consists of administrative tasks like paper processing, on weekends I like to put on my tool belt and do hands-on work,” he details. “I enjoy helping friends and neighbors do small remodeling projects. I also love being outdoors. In particular, I love to spend time in Mendocino just watching the redwood trees grow.” Additionally, Paul likes going on bicycle rides and playing his guitar.

In his life and career, Paul espouses a well-known trifecta. “For me, it’s all about peace, love and happiness,” he says. “That was a popular philosophy when I was a kid and I think it holds true today. As a business owner, I try to apply this by being even-handed and making sure both my customers and employees are taken care of. We want to provide excellent service and quality installations for our customers, protect their homes, and do the work safely. I also want my staff to focus and work together with a team spirit, and part of that is making sure they have the equipment and training they need to be successful.”

When asked what he’d do if he were to retire tomorrow, Paul says he’d spend more time on the pastimes he currently enjoys. “I’d still help people with remodeling projects, but I’d also spend time sitting in the sun, playing my guitar and watching the redwood trees grow.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: I’m a big breakfast person, so I’d have to say Sconehenge in Berkeley.

Q: What are your favorite things to eat for breakfast?

A: Poached eggs, potatoes, sausage and coffee.

Q: What kinds of music do you like?

A: I prefer rock and roll, rhythm and blues, and jazz.

Q: What’s your favorite thing to do on a rainy day?

A: Sit in a warm place and do some reading.

Q: What kinds of books do you like to read?
A: I enjoy science fiction books.

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Expert articles
  • Sewer Lateral Compliance: The Basics

    BERKELEY — If you’re planning to sell or remodel your home, one thing you’ll need to consider is sewer lateral compliance. According to requirements enforced by the East Bay Municipal Utility District (EBMUD), a sewer lateral must be inspected and tested for compliance when certain circumstances take place. These include when a property is sold or otherwise undergoes a change of ownership, when a permit is pulled for a major remodel and when a new water meter is installed.

    These requirements apply to all property owners, including residential, commercial, industrial and shared ownerships such as HOAs.

    Verifying sewer lateral compliance consists of two steps: inspection and testing.

    Inspection

    Plumbing contractors use a special in-line camera to perform sewer lateral inspections. The camera is inserted into the pipeline (usually from a clean-out near the home) and gives the plumbing contractor a firsthand glimpse at the condition of the pipe. It also allows them to locate the branch connections that need to be capped for testing, as well as the pipelines to determine access for setting test equipment. Keep in mind that if the pipe isn’t clean (i.e. there are root intrusions, fractures and/or standing water), it may require service before the inspection can be completed.

    When the inspection is over, you should receive a written report that states where your sewer line is located, where it connects to the city main, what condition it’s in and whether it meets EBMUD’s sewer compliance requirements. You should also get a copy of the camera video, which you can show to other building owners/HOA members and plumbing contractors for estimating purposes.

    Testing

    To test the sewer lateral for compliance, a plumbing contractor will plug up the lines and pressurize the pipes. Next, an inspector from the EBMUD must come out and certify that all the pipes are watertight.

    If the sewer lateral is in poor condition or doesn’t pass testing, it’ll need to be repaired or replaced to achieve compliance. To learn more about sewer lateral inspection, testing and compliance, visit ebmud.com.

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Expert video tip
  • Video: Sewer Lateral Compliance

    Complete Video Transcription:

    BERKELEY — Host, Sarah Rutan: If you’re planning to sell or remodel your home, one thing you’ll need to consider is sewer lateral compliance. Today we’re in Berkeley with Diamond Certified Expert Contributor Paul Cooper of Pipe Spy Inc. to learn more.

    Diamond Certified Expert Contributor, Paul Cooper: Today’s tip is about sewer lateral compliance here in the East Bay. This process is managed and governed by Easy Bay Municipal Utility District. Our water district inspects our pipelines to make sure they are watertight.

    During the rainy season, excess rainwater and groundwater inflowing into the sewer system overwhelms their processing capacity. So, everybody must do their part – all property owners, residential, commercial, industrial and HOAs, which are condominiums and other shared property ownership, must reach this compliance whenever the property is sold, or the title changes hands, or a permit is pulled for a major remodel, or when a new water meter is installed. To achieve this, you must have a contractor come out, plug up all the lines and pressurize the pipes, and have East Bay MUD come out and certify that all the pipes are watertight.

    In many cases, for new property owners this means they may have to replace their sewer lateral to make this watertight. For HOAs, this process is a little more complicated because there’s a shared responsibility in those outside pipes between the condominium’s association and the homeowner and their responsibility for the sewer lateral. So, please check East Bay MUD’s website – all the rules and descriptions on what’s required, and timelines can be found there. And when you’re looking for a contractor to help you, it usually involves sewer lateral inspections with a sewer camera to determine the condition of your pipeline, and what’s necessary to achieve sewer compliance.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Sewer Lateral Inspection

    Complete Video Transcription:

    BERKELEY — Host, Sarah Rutan: Prior to having your sewer lateral inspected, it’s good to get an understanding of the process involved. Today we’re in Berkeley with Diamond Certified Expert Contributor Paul Cooper of Pipe Spy Inc. to learn more.

    Diamond Certified Expert Contributor, Paul Cooper: Today we’re going to talk about the importance of a sewer lateral inspection. This is accomplished by inserting a sewer lateral inspection camera in the pipeline, usually from a cleanout, to the sewer main to determine the condition of the pipe, where it’s located, and what may be the costs involved in replacement or repair of your sewer lateral. This is also the first step necessary to achieve sewer compliance and knowing where the pipeline is and its condition.

    Once the camera is inserted in a cleanout – usually located outside the home – we inspect the inside of the pipe. If the pipe is not clean, meaning that there’s root intrusions or fractures or breaks, and there’s standing water, the pipe may need to be serviced before a good inspection is completed. When you’re done, you should have a written report that states where your sewer line is located, where it connects to the city main, and what the condition is – whether it’s working or has problems, fractures or breaks, and whether this will meet East Bay MUD’s sewer compliance requirements.

    So, when the inspection is done, you should have a written report, you should have a copy of a video that you can share with your other housemates, and/or other possible contractors while achieving bids to get your sewer line within compliance.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Pipe Spy Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
http://www.pipespy.com
Diamond Certified RATINGS ON Pipe Spy Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Pipe Spy Inc. : Average 9.4 out of 10 based on 250 unique customer surveys of customer satisfaction.

David W.

VERIFIED Pipe Spy Inc. CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

These guys are on the spot. I did a sewer line replacement and other services. I would not use anyone else. My old plumber was not good, so I am glad I found someone who is good. I'm a contractor, and when my people need their sewer worked on, I refer them to Pipe Spy.

Very prompt, thorough, and they handled any vagrancy's. After the job, they put everything back nicely. The plants were put back, and they cleaned up really well actually.

Al C.

VERIFIED Pipe Spy Inc. CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're super reliable, and they totally live up to their advertising. I thought they were fantastic.

I liked how prompt and professional they were. I was all around happy with them.

Addison D.

VERIFIED Pipe Spy Inc. CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really took care of the surrounding area where they were digging so that none of my plants were damaged. When they left, it looked like they were never here, and they returned everything to its original condition. They did beautiful work.

I liked that they used really good materials, and they left everything in its original condition.

Jay B.

VERIFIED Pipe Spy Inc. CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Probably that they complete their job professionally and it looks nice.

Their finishing, so everything gets completed.

Stephen S.

VERIFIED Pipe Spy Inc. CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them above all other sewer line contractors.

Very responsive, and the crew is very diligent.

Rosemarie E.

VERIFIED Pipe Spy Inc. CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm not easily impressed, but I was very impressed with them. They are very honest, hardworking, punctual, and polite. The crew made me feel like I was so well taken care of that I could leave it in their hands. I have dealt with a lot of contractors as a facility director, and they were the best. We were very satisfied.

Their knowledge, they knew what they were doing. If you had a question, they had an explanation right away. It was their expertise.

Diane M.

VERIFIED Pipe Spy Inc. CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very professional, able to explain the problem and what they were going to do to find a solution, which they did. They were really good.

They were very thorough.

Julia B.

VERIFIED Pipe Spy Inc. CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent, well-qualified professionals. They do their work in a very clean and reputable way. I have been using them over 15 years.

Experience, they know what to do and it is full service from the time they do the inspection to when they send the reports to the city for permits.

Steve C.

VERIFIED Pipe Spy Inc. CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

I never have to worry about the job getting done.

Jerry D.

VERIFIED Pipe Spy Inc. CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very capable and experienced in a wide range of related services. They will work with the city if that is required in your area. I say they do a 10 out of 10 job.

They are experts. They know what they are doing and there is no second guessing the work they need to do to fix the problem.

Brian W.

VERIFIED Pipe Spy Inc. CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to a couple of people already. I think they do a great job.

The best thing is their confidence in getting the work ironed out.

Pam N.

VERIFIED Pipe Spy Inc. CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a really helpful service, very professional, very clean, and they do good work.

They do work that looks professionally done when it's finished.

Claudia G.

VERIFIED Pipe Spy Inc. CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very professional, responsive, and very detailed in the information that they report.

They were semi-quick for what needed to be done.

Pat S.

VERIFIED Pipe Spy Inc. CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Courteous and honest

Their professional attitude

Kat B.

VERIFIED Pipe Spy Inc. CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was 100% satisfied. They did a great job.

They were quick and professional.

Michele H.

VERIFIED Pipe Spy Inc. CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very thorough and professional.

They were fairly quick.

Anna O.

VERIFIED Pipe Spy Inc. CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient and got everything done within a reasonable amount of time.

They were fairly quick and very diligent.

Sarah K.

VERIFIED Pipe Spy Inc. CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to anyone who needs their type of service. They do a good job. They are very knowledgeable, detailed, and they explain your situation in detail.

They found a solution quickly and executed.

Anthony P.

VERIFIED Pipe Spy Inc. CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

You'll be satisfied. They are top notch.

They were very professional and went into things that I would have never thought were necessary.

Jackie

VERIFIED Pipe Spy Inc. CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very satisfied with them. They were very professional and took care of everything. From start to finish, it was a good experience.

They were just very knowledgeable, and if we had a question, they had a explanation. They let us know the whole process, they followed up, and they kept us informed, 100% satisfied.

Read All 250 Survey Responses at Ratings View