Independently Rated Highest in Quality
S e v e n t h                              Consecutive Year        
Originally Earned:
October 2003
We declare that Heavenly Touch HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #320
(408) 252-5402

James Stephens has owned and operated Heavenly Touch in San Jose since 1996. Heavenly Touch cleans carpets and upholstery at your home or office. They also polish and restore marble, granite, limestone and travertine as well as tile and grout cleaning.

Heavenly Touch provides very useful carpet cleaning tips on their website, www.heavenlytouchcarpets.com. You can consult it when somebody (certainly, it wasn't you, was it?) spills something on your prized carpet or cool couch. There's a list running the gamut from mustard, wine, ice cream, chocolate pudding, wine… right down to heavy oil and grease.

Heavenly Touch offers these tips so that you can do some of your own carpet and upholstery cleaning, but the site also points out that lipstick, rouge, nail polish, rust, dried mustard, furniture stains, and candle wax require special treatment. If you try to remove them, you'll make matters worse—and that's where Heavenly Touch comes in. They use a soapless cleaning method that leaves no chemical residue. Carpets dry in hours, not days.

Company Philosophy

"We do this by exceeding each of our customers' expectations. Our team strives for strict quality control in order to achieve long-term trustworthy relationships."
Serving the South BayCarpet Cleaning
Oriental Rug Cleaning
Grout, Stone
& Tile Cleaning
Decorative Concrete Projects

Map

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Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
Heavenly Touch
has passed all rating steps and has earned
The Diamond Certified Award
No. 320
Continuously qualified since October 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were quick. They did the job in one hour. They also moved the furniture for me. They got rid of all the dark spots in the carpet."

–Martha S.

"They did a great job."

–Carol B.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Heavenly Touch
(408) 252-5402
(408) 972-1137 fax
Mon - Fri: 8am - 5pm
Serving the South Bay
891573
Liability Insurance, Worker's Compensation
James Stephens, Owner