Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
October 2003
We declare that Heavenly Touch HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #320
(408) 782-4978 Carpet
(408) 785-9932 Stone

Heavenly Touch’s team cleans South Bay customers’ carpets, rugs and other household items.

Heavenly Touch cleans carpets, upholstery, tile, grout, and delicate wool and silk area rugs for customers throughout the South Bay. The company also specializes in polished and stained concrete projects, as well as the restoration and sealing of natural stone surfaces.

James Stephens has owned and operated Heavenly Touch since 1996. His brother-in-law, Rodrigo Bejar, has assumed the responsibilities of the family-owned business and is now co-owner. “Rodrigo is taking our customer service to a new level with the philosophies of Diamond Certified excellence,” says Mr. Stephens.

To reduce its carbon footprint, Heavenly Touch uses environmentally-safe, soapless cleaning methods that leave no chemical residues. The company provides complimentary carpet cleaning tips on its website, www.heavenlytouchcarpets.com, that explain how to lift stains caused by red wine, heavy oils, starches and more. It also has a stone care division that features an online store for customers to purchase do-it-yourself supplies. 

Company Philosophy

“Customer satisfaction is extremely important to us, and we accomplish it by exceeding each customer’s expectations. We strive to always be on time and offer the best carpet cleaning services possible. Our team is focused on implementing strict quality control and creating long-term relationships.”

Serving all of Santa Clara County including San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy and Campbell.

Carpet Cleaning
Upholstery Cleaning
Tile & Grout Cleaning
Oriental Rug Cleaning
Grout, Marble & Stone Restoration
Concrete Sealing, Polishing & Decorative Finishing 

Findings based on statistically reliable research from 174 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 174

Diamond Certified Qualification

Based on 174 customer surveys, we declare
Heavenly Touch
has passed all rating steps and has earned
The Diamond Certified Award
No. 320
Continuously qualified since October 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Bob I. Verified Customer Name
"I like the quality of the work that they do. They do an excellent job."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Heavenly Touch
(408) 782-4978 Carpet
(408) 785-9932 Stone
(408) 972-1137 fax
DCID4082525402

Mon – Fri: 8am – 5pm

Serving all of Santa Clara County including San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy and Campbell.

Rodrigo Bejar, Owner
18
891573
Liability Insurance
Carpet Cleaning; Upholstery Cleaning; Tile & Grout Cleaning; Oriental Rug Cleaning; Grout, Marble & Stone Restoration; Concrete Sealing, Polishing & Decorative Finishing

Photo & Video Gallery

Survey Responses For

Heavenly Touch

Heavenly Touch: Average 9.5 out of 10 based on 174 unique customer surveys of customer satisfaction.
Bob I. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're on time and they do a great job."

"I like the quality of the work that they do. They do an excellent job."

Brenda Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We have been very satisfied with them. We have tried other cleaning companies but he is the only one that we've used more than once."

"I liked that the employees were friendly and did a good job."

Cheryl D. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're extremely reliable and they do a great job. They're the best."

"I like the personal service, by far. I've used them for over twenty years and they've done my house and my rental. They have come running every time I have an accident. Any time I need any carpet care they are just Johnny-on-the-spot, and they can handle anything."

Debbie L. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them."

"I like their responsiveness. They do a great job and they're quick with their work. I've used them about ten times."

Eileen P. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're right on time and they've been very thorough. I've been very pleased with their service."

"I've used them for about fifteen years. I'm very satisfied with their service."

Elizabeth Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable, very honest, they do a great job, and they are very pleasant. They are very conscientious of my house."

"They do a great job."

Farzaneh G. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We recommend their services all the time."

"I liked that they were flexible and very professional."

Hugh Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very reliable and they did an excellent job."

"I liked that they were here when they said they would be here and they were done earlier than expected. I thought they were excellent."

John S. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They arrive on time and they do a great job. They come in and do their work and they are gone. I have used them quite often and they are great."

"They do a great job and when they are done, the carpets are clean."

John U. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They listened to me and they dealt with the problems I was concerned with. They come to my house often."

"When something is not possible to do, they are upfront about it. They do a good job with what they are able to do."

Kim N. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very responsive, reliable, trustworthy, and efficient"

"I liked Rod, my representative. He is very responsive and trustworthy. I have used him for about 5 years."

Linda D. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They listen to their clients and they're very courteous."

"I like that they finished on time, they gave me a good price, and the carpet was done to my satisfaction."

Megan L. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been using them for years and years. I trust them in my home and I trust them enough to leave my house with them there."

"I like that they're very willing to work with my schedule and they try to make the customer happy. They've given me a discount when I've referred friends to them. They're so nice, and I'm completely satisfied."

Nikki B. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"I just like how they perform the job. They do what they say they will do."

Norma Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their work is excellent. I've been working with them for about eighteen years."

"I like that it dries quickly, and they're efficient and on time."

Phillip T. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good."

"I like the quality of their work. I'm very happy with them."

Tami P. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job cleaning the carpets and whatever stuff they use smells good."

"The guys who come are very nice and polite."

Wendy C. Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good, and I've referred a lot of people to them."

"I like that they're reasonable and they do a good job. I've been using them for about fifteen years."

Debbie Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I wish I could use them every month. They are very hard workers. The carpet stays clean. "

Katherine Verified Heavenly Touch Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were responsive to my calls. They did an excellent job. I've used them 3 times and referred them to 2 friends. I'm a Realtor and I refer them to my clients. They are the best. I love that they are family owned."