Independently Rated Highest in Quality
T w e l f t h                              Consecutive Year        
Originally Earned:
November 2003
We declare that Duggan's Serra Mortuary HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #332
(650) 756-4500
(415) 587-4500
500 Westlake Ave
Daly City, CA 94014
Duggan’s Serra Mortuary provides a variety of funeral services at its Daly City facility.

Duggan’s Serra Mortuary provides a variety of traditional and modern funeral services for Bay Area families of all cultures and religious denominations. In addition to handling burials and cremations, the family-owned and operated company helps arrange indoor and outdoor ceremonies and offers advanced funeral planning services. Its Daly City facility features unlimited parking and three outdoor reception areas, and its multi-lingual staff members can perform funeral services in Spanish, Cantonese, Mandarin and Tagalog.

The Duggan family has been involved in the funeral business since 1916. “My parents, Bud and Madeline Duggan, opened our Daly City location in 1963 to bring their sincere, personal touch to Bay Area funeral services,” says President Daniel Duggan. “Today, we’re in our fifth generation of ownership and are proud to continue our family’s rich tradition of serving others in their times of need.”

Company Philosophy

“We take great pride in offering personal, family-oriented service to a diverse community of people from a wide range of ethnic backgrounds. We serve families with respect and dignity, and we strive to create meaningful services that ensure their last memories of their loved ones begin with compassion and peace. We’re absolutely committed to upholding the highest standards of funereal service.”

Serving all of San Francisco and San Mateo County including Mission District, Sunset District, Bernal Heights, Daly City, Redwood City and San Mateo.

Traditional & Cremation Services
Multilingual/Multicultural:
Cantonese, Mandarin, Spanish, Tagalog
Unlimited Parking

Aurora
Aurora
Batesville
Batesville

Comparative Summary

Few funeral service providers earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim five decades of industry experience, but that’s exactly the case for Duggan’s Serra Mortuary. “Our reputation and proven track record of helping grieving families really set us apart,” says President...

Frequently Asked Questions

Q: How much does a funeral cost?
A: "Our pricing varies depending on the situation, but we can give you all that information right over the phone. Also, if you call us to inquire about prices because you’re shopping around for the best value, we’ll happily answer an...
Q: What kind of cremation options do you offer?
A: "There are a variety of cremation options available today. We can do a traditional-style service where the body is present for viewing and the cremation follows, or we can do the cremation first and follow with a memorial service without the...
Q: Can you help me make travel or lodging arrangements?
A: "If you visit our website, you’ll find a list of a few different housing facilities and hotels that we partner with to offer bereavement rates to out-of-town travelers. "

Map

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Industry Info

Planning ahead for a funeral can make the entire process easier for everyone involved.
Arranging the details of a funeral can be a difficult and inconvenient task for those grieving the loss of a loved one. That’s why it can be very beneficial to take care of such arrangements ahead of time if you’re expecting the death of...
Findings based on statistically reliable research from 278 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 278

Diamond Certified Qualification

Based on 278 customer surveys, we declare
Duggan's Serra Mortuary
has passed all rating steps and has earned
The Diamond Certified Award
No. 332
Continuously qualified since November 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Jeanne M. Verified Customer Name
"They did everything very well. They have been a big help."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Duggan's Serra Mortuary
500 Westlake Ave
Daly City, CA 94014
(650) 756-4500
(415) 587-4500
(650) 755-4834 fax

Every Day: 8am - 9pm

Serving all of San Francisco and San Mateo County including Mission District, Sunset District, Bernal Heights, Daly City, Redwood City and San Mateo.

William and Daniel Duggan
90 Years
55
FD-1098
Liability Insurance, Workers' Compensation
Colma Chamber of Commerce, Daly City Chamber of Commerce, They Olympic Club
1963
Traditional and Modern Funeral Services, Cremation, Indoor and Outdoor Ceremonies, Funeral Planning
Aurora, Batesville
1,400
All
Manufacturers' Warranties on Caskets

Photo & Video Gallery

Survey Responses For

Duggan's Serra Mortuary

Duggan's Serra Mortuary: Average 9.6 out of 10 based on 278 unique customer surveys of customer satisfaction.
Jeanne M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been there many times for many people. I find them always to be very nice."

"They did everything very well. They have been a big help."

Ana Q. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That it's very good, and they give excellent service."

"The service"

Daniel W. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great. They paid attention to detail and made sure that we had everything that we needed."

"They are all really nice, helpful, friendly, and patient."

Edward D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very respectful and very patient with people who are grieving."

"I think what I like best is just the overall reverence they have for the family they are working with."

Esther L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They treat you right, and the guys who run the service are worth their weight in gold."

"They didn"

Gayle M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend they were very caring, efficient, and compassionate. I had a good experience with them. From the time I walked in, to the time I walked out, everything was great. I was very satisfied. I would expect everyone else to get the same satisfaction I received."

"The personnel were wonderful. The whole thing was as good as I could ask for. I was very happy. Everything they did was done right. Everything we requested was taken care of. I didn"

Jeanne C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great, and their service was fantastic. I had no issues at all. The fellow who took care of my family, Armando, was absolutely excellent."

"Everything, they did a very good job, and I would highly recommend them to anyone."

Jerville C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good service"

"The staff was very friendly. The place is clean. Everything was perfect."

Joseph C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a trusted service provider for a very emotional and critical time of life. I highly recommend them."

"I think they are very thoughtful in how they carry out their business. They take good care of the deceased loved ones. I thought they did a great job."

Lillian M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Nothing"

"It was fine."

Manuel J. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are giving a good service."

"The kind element and the reception room"

Margaret F. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good, very helpful, and very courteous."

"I like the service we got. It was very good."

Raymond M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They take care of you on a personal basis."

"They took very good care of us and relieved us of the planning part. They took care of what needed to be done. Everything was perfect."

Renato L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service is great."

"The staff handled everything well, very nice and very thorough. All of the things I wanted to have happen were taken care of. With my mom passing, this was good. We have used Duggan's to serve most of my relatives who have passed. "

Roberta H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were informative. We live in Southern California, so they were great about helping us with making arrangements and choosing the kind of service we wanted to have. Whoever we talked to was very informative and guided us. We didn"

"They were helpful. We were pleased. Since we weren't living in Northern California, we didn"

Rosario B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very consistent with their service."

"I like the location. Also the church where they celebrate the funeral mass is close to Duggan's. They give you the limousine service for the family, and also they recommend a good restaurant after the reception and gave us a discount on the buffet. That helped the family financially."

Sean E. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They make a very difficult situation as easy as possible."

"Their personal connection, they're fantastic. "

Susan L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very compassionate and they have helped me immensely with my grandmother and grandfather."

"Their friendly service, compassion, and sympathy, it's not a happy place to have to deal with, but they made it a lot more comforting throughout the process."

Audrey M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They should use them. They provided us with good service."

"They gave us personal attention. They handled everything from the application, to dealing with my insurance, and the funeral. I was very satisfied. "

Thelma R. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent service"

"They are there when you need them. When you have questions, they're always there to help you. I'm always happy with Duggan's Serra Mortuary. My very first experience with them was very impressive. I've always been satisfied with their service."

Lynnette C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very helpful and supportive."

"We were able to get done everything quickly."

Mae W. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them to a friend."

"They had good people skills and were aware of our needs."

Eleanor G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent service"

"My family counselor, I can't remember his name, but he was very detailed and very informative. He made everything so easy for me. All of my questions were answered. He was very helpful. They were very accommodating."

Carol Y. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say the person who assisted us was very professional and thoughtful."

"Ruben was very professional, very patient, and understanding. Most of all he was very calm and his demeanor made a stressful situation easy to manage. Obviously, there were a lot of things we hadn't thought about and his handling was right on point. Any request we had was answered right away."

Andy N. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're respectful and very kind."

"There was a personal touch. They helped us out a lot. We had some issues between where I live and where they are located. We did most of the business over the phone. They were great. Everybody that we talked to was so good about it."

Denise G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're just accommodating and very kind people."

"They seemed to go out of their way to help us at a very difficult time. Everything was great."

Adrienne H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them twice. That should be a recommendation."

"They handle things well and seem so professional. "

Dorothy S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're excellent, and I would recommend them."

"The friendly people"

Maureen B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They make you feel really comfortable. They were nice. They were very kind. "

"The guy who took care of us, I can't remember his name, but he's Latino. He called me back when I had questions. He was very accommodating. They were perfect. "

Madison C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them several times over the years."

"The personal service and the care, they are extremely caring and personable. It felt comfortable using their services. One of the drivers, the gray-haired gentleman, I think his name was John, was fabulous. He took us around to the block where we had lived. It was just wonderful. "

Robert J. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I appreciated what they did."

"Everything was perfect."

Daniel B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fine. I have no complaints."

"No comment"

Susan H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They made me feel their compassion and kindness at a very difficult time."

"We didn't really have to think about anything. Everything was covered for us."

Kenneth S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were not pushy. They listened and only offered products that we wanted."

"The cost and services they provided were upfront. They gave us honest answers. They did a good job in taking care of our guests, family, and friends. They were very helpful. One example was that we have two grandsons, one is 9 years old and one is 7 years old who both wanted to be pallbearers, so they made them honorary pallbearers who handed out flowers to our guests. We really appreciated that, and our grandsons were happy that they were able to help."

Claire J. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My mother had everything pre-planned, which made it easy for me. "

"They were so helpful. They came and took care of business. They were very courteous and respectful. They were very professional."

Barbara L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were attentive. They knew how to connect the dots. We didn't have to explain anything to them. They already knew what do, which made it very easy for us. They were very quick to pick up on what we were saying about my mother and made things special for the funeral ceremony. They were very wonderful. They made us feel like we were important people."

"The minute I called them from the hospital about my mother dying, they took over. The service was excellent. They were great."

Annette W. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We just went in there, and everything was handled. They are a good place to go. They handled everything professionally and tactfully."

"Mostly, I felt that they were professional. They were sympathetic and nice to work with."

Robert E. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very caring and professional."

"The facility is very clean, and the staff is very helpful."

Stephen B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They met our needs and were easy to work with."

"They were very accommodating, they explained things well, and they had good follow-through."

Antonio O. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Fast action, and everything was on time."

Donnell F. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was very pleasant. They kept everything smooth and it was to my liking. The garden room is really relaxing and comforting."

Elizabeth K. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I felt they were very honest. I just liked that very much. They didn't try to push me to buy extra things. I think they are pretty good."

Helen C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guy was very helpful. I can't remember his name now. He tried to make things go as smoothly as he could."

Issa A. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They explain everything right upfront. There were no games with the charges. Everything was upfront, on a piece of paper."

Joan P. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was done. Everyone was polite, good, and the service was well done. Everyone was professional."

Liliy T. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were understanding in a time of need. They were very helpful."

Lynn I. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was prompt and efficient. "

Marcie F. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very personal with their service."

Marry M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We were able to talk to them. They were able to answer questions. They gave us their thoughts, but they focused on what we wanted. Everything was done nicely. When I told them I wanted them to call me with the date of cremation, they called me. They called me with the over the ocean date too."

Mary B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was very good. I liked the way they set the ceremony. There were chairs all around."

Mary V. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the way they provided their services. They were very helpful in making all of the arrangements. They were very professional. I have used their services twice now."

Mauricia K. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very detailed. They went out of their way. They gave us a turkey and did little things. They were very kind."

Michael S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they did a really great job."

Patricia H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They certainly couldn't be more helpful. I don"

Patrick D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Whenever you deal with Duggan's, they make you feel like one in a million. You are treated uniquely. They have a real nice way of dealing with people and their concerns."

Paul O. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personal touch, the family atmosphere, and the intimacy in which they did it. They were concerned."

Rimond J. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly, comforting, very professional, and very good."

Roberto M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The help, the directions, we liked everything they did."

Sandra M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The lady, whose name I can't remember, was really nice, sympathetic, and very helpful in researching things for me. They were very timely. When they said they would call, they called. Any questions I had were answered very quickly. I was really happy with them."

Sheldon C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional."

Jeffrey S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them before. We like the way they handle things. Unfortunately, we'll probably have to use them again."

Colleen J. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very nice. I was satisfied with everything that they did. Both my mother and father went to them."

Stephanie S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was great. They took time with us."

Jane R. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Probably Bill, he is very personable."

Charlene O. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"My parents died within two weeks of each other. Duggan's was very sensitive and very understanding. Our family has been using Duggan's since they opened."

Mary B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They made sure to always be around if we had any questions, and they followed up on things."

Ken J. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"All questions were answered, and the services were as stated."

Marguirite P. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When I had questions, they were available to answer them. They offered suggestions when I had no knowledge of what to expect. "

Shirley V. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they said they were a family business, and they treated me and my children like family. When my husband passed away, they were completely efficient. It was beautiful, and they were just like family."

Dorothy M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service that was given to me by Duggan's, they were very accommodating. They set up the flowers and tablecloths and accommodated me. Everything was beautiful. We were very satisfied. "

L.M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very empathic. We had a special situation. They took care of my mom. She was visiting from Chicago. They took care of having her buried there. They handled everything."

John M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them several times. They are very caring and efficient."

Francisco R. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They expressed their care."

Annie H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Just about everything, everyone was accommodating."

Teri M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The gentleman who helped us was especially helpful with his suggestions. He was proactive in getting things done and making phone calls right away. He was very professional. He made a difficult process easy. He recognized our family name and culture, and since he had the same background, he understood our needs. This was very beneficial."

Patricia C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Actually, the people were very helpful. We had them do a cremation. I've known of Duggan's for fifty years."

Florence H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were caring."

Nancy S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Armando was excellent. He just seemed to be very sensitive to the needs that we had. He made sure everything was just the way we wanted it. "

Edna B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Armando Santana attended to us. He was especially helpful. He always called us and kept in touch. I wanted to be sure to commend him. In fact, I'm planning on sending him a 'thank you' card. Everyone was very nice."

Francis L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"My whole family has been buried by them. They were congenial, and it didn't cost that much. They did everything they said they were going to do. I was happy with them."

William T. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought it was really nice. Everything went fine. I thought they did a great job."

Bernadette D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their responsiveness and the personal service, I thought they were perfect. Everything went smoothly."

Carmelita T. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We have used them a couple of times. We were satisfied with the service."

Thomas V. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personal service, they did a really good job."

Elizabeth M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very respectful of our feelings. They tried to put us first, as far as customer service was concerned. They made sure our needs were taken care of. Everything was excellent."

Eleanor T. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The overall convenience, friendliness, and the way they accommodated me"

Rowena R. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their professionalism and their consideration."

Ramon G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their kindness and understanding with the family, just the overall way they did business. When they handled my mom's service, it was very nice. My dad has requested to go there when it is his time. Everything was just right."

Kathryn D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Just the way they managed the business, it was very easy."

Dorothy W. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They just seemed to cover everything for me. You don't know how to approach this kind of situation when it happens, and they really had everything covered."

MaryAnn M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they just never dropped the ball, and they were always there to help us at a very hard time. Their service was absolutely wonderful, and they were very polite. "

Perry P. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Flexibility"

Anne W. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personal attention we got from Anne Cooney. She was wonderful. We also dealt with Eileen when my dad died. They're wonderful people. They were very comforting. "

Marlene D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The person who helped us was Ann. She was very cordial. We didn't know how to go about our sister's funeral arrangements, so she suggested options. The options were very satisfactory, and we were very pleased with all of the arrangements that she had suggested."

Michelle R. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were so awesome to me, so I ended up hugging all of them. They were like family. When I needed more cards, they were there to help. They were so sincere, caring, accommodating, and sensitive. They were everything you'd hope someone would be at a time"

Judy H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their friendliness and their willingness to help in every respect, they were excellent."

Fernando H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional, they got everything done on schedule, and they stayed behind the scenes. The whole atmosphere of professionalism and supporting the family was great."

Don M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Efficiency and their concern for each family members individual needs, Ann made sure that all of our needs were met. I don't know what more you could ask for."

Desmond G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I just thought she was wonderful, and she handled it so nicely."

Maureen B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They made things easy for us."

Sheila B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Ruben is an excellent funeral director. He provided excellent service. I was a little skeptical that they could not cater to my cultural needs, but they did an excellent job. I was very pleased with how they prepared my son. "

Cheryl V. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their efficiency"

Steve M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were real business like. Everything I asked, they did. Ruben did a very good job. I was satisfied with the entire process."

I.W. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They didn't make us feel like strangers."

James B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I enjoyed all the assistance and patience from Armando."

Vera S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the whole process. It was very nice."

Catherine H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very kind."

Tom M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The undertaker was extremely nice."

Lynne S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The care I got was a '10'."

Gary M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the personalized service. They made it really easy for us."

Agnes G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the way they conducted themselves. Everything went as planned. They took away all the pressure and made it an easy experience. They even provided a turkey that we never expected."

Marissa G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their facilities were good, and the service was very nice."

Nigel W. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The person who helped us was very concerned and professional."

Marie J. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I got very good service from them."

L.R. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were courteous and informative."

Greg M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We liked their mannerism and accessibility. Also, they were responsive, available, and they showed a concern for our satisfaction."

Omero C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The experience was excellent. The staff was very helpful and understanding. I wanted to thank everyone from the bottom of my heart because I felt their sincerity and care in my time of need."

Genni F. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were personable."

Shirley B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very attentive, and they did everything that I needed. They were wonderful."

Carl S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We planned and had everything set ahead of time."

Luisa G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service"

Alfonso C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything went very smoothly."

Silvia D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service"

Anita M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people were very kind and helpful in every way. They were very courteous, and they answered all of my questions. "

Maria P. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The representative sent was fantastic; he really went out of his way and took care of business quite adequately. "

Josefina M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the overall experience."

Nancy C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everyone was very polite, courteous, and helpful; they sympathize with you; anything we needed, they were on top of it."

Lolita C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything"

Aleksandra S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everybody was very nice and they gave 150%. Bob was especially helpful."

Carol G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took care of everything."

Michael C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very kind and excellent people; we've been using them for a long time."

Julia R. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was excellent. I haven't been to a funeral since I was a kid, but I thought everything was very calm, the service was just enough, and the surroundings were very pleasant. You felt at ease. It was a very nice experience. "

Lynetta J. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They quality of service was excellent. They are professional, courteous, and efficient. They made a sad experience more bearable."

Madeleine B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very courteous, very organized, very respectful, and overall we were very satisfied."

Carole L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was handled very smoothly and they were very thorough."

Maria L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The young man who helped me was very good."

Jenny Y. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people were extremely professional and knowledgeable, very nice and very kind."

Teresa L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people were very warm, helpful and they were well organized."

Rogelio C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the service."

Roy M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people are very nice and professional. At the time my dad passed, Christine was a great help in getting him into the national cemetery. I've heard others talk about their experiences with other mortuaries and how burdensome it was to the family, but C"

James C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The staff, and especially Christina, gave us the utmost in empathy and respect for our family."

Aida P. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are nice, they explained a lot and offered payment options."

Rolando V. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful, answered all our questions and made everything less hectic."

Susan B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them for years, the woman who helped us was fabulous and everything was really well done"

Patricia M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way you're treated and the way your wishes are respected. They didn't try to push and sell you a bunch of things at a time when you're vulnerable. They really went out of their way for us and Rick was delightful"

Constantine S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was good"

Albert R. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They said to go over to the church for the service and that worked out well"

Cecilia G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Nice service, nice room, they were helpful with the casket purchase"

Gary H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The lady, I think Ms. Murphy that helped me was unbelievable, they deserve a ''20'"

Gladys L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personal attention"

Theresa R. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very helpful and friendly, we've used them several times"

Carolyn T. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everybody was very sensitive and made me feel comfortable and offered advice that worked"

Edison P. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful and courteous"

Mrs. U. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We had a wonderful mortician who took care of us"

Michelle Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Family-oriented"

Mary M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were graceful and sympathetic"

Gussie G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very nice, very intelligent, and not pushy"

Faye C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The gentleman who helped us, Armando, was very compassionate and kind and it made everything so much easier and I just loved him"

Kathleen C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I really don't know"

Polly S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful and gave me good information"

Gary D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I know them, I work on their equipment, I know how personal they are"

Deborah C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They handled everything on the telephone and it all worked out very well"

Rose C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personnel were very considerate and helpful to me in making decisions"

Kenneth H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very knowledgeable and helped me out all the way"

Regina D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Location and the consultant was very friendly and patient"

Kirk M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Nothing in particular, everything was good"

Vincentine C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Mike is just so kind and he puts you at ease and they took care of everything. The room was fixed very nice and he helped my elderly cousins, and everything was on time, and the turkey was wonderful and very helpful"

Sandra B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The young lady, cosmetologist, a young girl, she did an outstanding job on my mom, and made her look beautiful again. My mom's hair was just perfect, so we had that lasting memory and we really appreciated this and they were able to order the style of casket my mom wanted"

Henry P. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Prompt, everything was in place, they kept me informed of problems"

Diane S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The person I met with before was very nice and very helpful, and everyone with whom I met was very helpful. The end result was satisfactory, and Bertha was super, it seemed like she was genuinely interested"

Carol Q. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're wonderful, it's a family operation and they're very caring"

Martha L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I love Mr. Riffle, he's very kind to me and they've been very good to families. Also, several times they've gotten me religious personnel because the families requested them and they've always been very good"

Pablo P. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"My cousin works there and everything was absolutely wonderful, everything was perfect and on time, I can't explain how comforting this was"

Carlos C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We were all very satisfied with them, even my children"

Angelo G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was good"

Louise H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was very satisfied with their personal service and caring service"

John R. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was personal and friendly"

Kathleen S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They made everything very easy and I didn't feel like a stranger"

Lita M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, my family always uses them"

James H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"There was nothing negative in the experience"

Margarita G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything"

Frank L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a tremendous job and the people were so helpful, their support was phenomenal"

Noel B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's a custom in our family to use them"

Elizabeth N. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people who helped us were very friendly, helpful and they made it as easy as it could be"

Theresa D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very friendly atmosphere"

Janet Y. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The young man who helped us prepare our son's funeral was very, very helpful"

Marilou G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's a Catholic cemetery"

Jane H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The gentleman who worked with us was just excellent"

Suzanne Q. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"At a time like this, your head is not on straight and they were very helpful"

Tim M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their knowledge, their personal service and their caring. We had 2 funerals within 3 weeks"

Antonio D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The lady that I talked to is so helpful and she explained everything very well and her advice and help was very good"

Richard M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was very pleased with everything they did"

Leticia T. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"People were really helpful especially Jim, Mercy Feeney and Theresa. I explained I had very little money and Jim helped me and I will never forget these people"

Barbara E. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very nice to us and they answered all our questions and they did an excellent job of getting my husband into the national cemetery, which was his wish. Maureen was just wonderful"

Virginia C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's quiet and they did what I asked"

Lorena V. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professionalism and a sense of respect"

Susan K. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Convenience for our family and friends"

Jeanette M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people were so compassionate and they made my mom look beautiful"

Santos M. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service"

Vernon T. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They responded to all of our requests"

Edward K. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The staff that helped us was very compassionate and gave us time to visit"

Nicholas B. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Armando did an excellent job"

R.G. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Convenient"

James S. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I couldn't say enough good things about Duggan's, they were timely and they were considerate, the service was impeccable"

R.A. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The professionalism, the compassion and the attention, anything we asked for they helped us with"

Sandra J. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The young man who handled the arrangements, Armando, was polite and courteous, patient and understanding. He called several times to clarify things and make arrangements for me and he was there arranging everything at the church and the turkey was greatly"

Debbie C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were excellent"

Diane Y. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were excellent, they weren't pushy, they did a great job in every area, and the turkey was a really nice touch"

Donna W. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the man who took care of us very much"

Jacqueline J. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We have used Duggan's for several of our family members, they are very understanding and accommodating"

David T. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was proper and quiet"

Francis C. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was perfect all across the board, the gentleman who helped us was very good in all respects"

Jane O. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took over and helped us, they are very professional and they did exactly what we expected"

E.H. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We were very, very happy with the way things were handled"

Frank P. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was excellent"

Barry L. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The man who we dealt with was very personable and easy to talk with"

Susan D. Verified Duggan's Serra Mortuary Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was very easy, they were incredibly tactful and effective, there was no dwelling on the morbid"

Jocelyn M. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would say they were very professional. They helped us figure out everything. They helped us find flowers and deal with things when we didn't know where to go and what to do. They were very helpful. Even after using their service. After so many months, they sent us a letter and asked if we wanted to join them for a ceremony to commemorate the passing. I thought that was very nice of them."

"I would say, the service. They made it a smooth transition for us. They have good parking and attendants."

Raed S. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional."

"Accuracy with regards to timing and everything"

Spencer H. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They take care of the business at hand."

"I like them very much. They've been around a long time."

Elizabeth P. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They provided very good service and were very helpful."

"Reuben was very helpful. My mother was an organ donor, and there was a problem with the county not wanting to release her body. They helped us with the paperwork and getting everything done."

James F. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're very competent and professional."

"They were competent and professional."

Daniel G. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Pre-plan your services."

"Everything went smoothly."

Sophie S. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The people were very compassionate and kind."

"They are flexible with their payments."

Carmelita F. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked that they put my mom on a nice big space. I also liked that the owner came to see us and asked how we were doing. He cares about the people. They provide a good service."

Alba H. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The guy who helped us, I think his name was Ruben, he was very professional."

Ruth M. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They handled most of the stuff that needed to be taken care of. I don't do this everyday. "

Elsa L. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people were friendly and nice. "

Wayne M. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The personalized care and attention"

S.P.L. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Family service, he knew how to treat people in their time of need."

Angel V. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very personable and seemed to be sympathetic to the situation, which I appreciated."

Tom W. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service and the people were really good."

Peter C. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought they had great personal interaction that was much better than I would have anticipated. The people I worked with, both at the mortuary and the cemetery were warm, engaging, and sincere. They were very responsive."

Josephine R. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the atmosphere and the people."

Alba E. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They guided us through the funeral and did everything properly. "

Carol D. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I know them, and they gave us great service."

Carol S. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They've served our family in the past, and they've been great."

Mary M. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everybody was very nice and understanding."

Sandra S. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Dan was very personable and friendly, and the employees were very sensitive and caring."

Resy T. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are easy to talk to."

Lucy S. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the location, the staff, and especially Christine the person who drove the hearse. For the most part, they were very nice."

Rafael G. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Armando gave us great service. He treated us like family."

Philip L. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service was good"

Suzanne M. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They took care of everything"

Ernie H. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They cared about my brother and they couldn't do enough for me and my wife and our welfare"

Mariano F. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everything went well, it was good"

Malene H. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're friendly and not pushy and they were very good with the makeup, mom looked so natural"

Ann B. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the person we dealt with initially and everybody was very nice, they were very good"

Lena F. Verified Duggan's Serra Mortuary Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I was very pleased with everything they did"

Lawrence P. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Going through any loss is tough, but they are very helpful and understanding of our situation."

"They were patient."

Ramsey H. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They took care of everything for me. I didn"

"It was a nice atmosphere."

Jeanette G. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their sensitivity, I liked the convenience of it all. I liked being able to go to one place and they were going to take care of everything from there. If they couldn't take care of something, they sent me in the right direction. Also, a really nice touch at the end was that Mrs. Duggan cooked a turkey for the family for after the service. "

Jovita C. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked the convenience of them having an extra room. We didn't have to go to a restaurant. We were able to bring drinks and food to entertain our guests. I liked the coordination of the service, with prayers, priest, the church, the choir, and everything."

Mclean Q. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, the timing was good, the staff is very helpful, and I have no complaints. They are well known in our community."

Tina C. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very sensitive. I was pleased with how my husband looked. I was pleased with almost everything."

Ruth S. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked my initial contact with them. It was on a personal level. That person was aware of where we were. They were accommodating about removing some jewelry from my mother, before she was buried."

S.H. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The way they handled themselves"

Ernest L. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were there when we needed them, and they were very accommodating."

Carol B. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Done well and efficiently, they were sympathetic"

Juliet E. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They met a tight time schedule"

Juan E. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were helpful"

Wilma O. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They try hard to do the best for people"

Mary G. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Proximity, and I used them for both my mother and my father's funerals and they were wonderful"

Leslie L. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They dressed the body well and I like the fact that they took care of all the detail"

Kathleen M. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Personal service"

Gladys C. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Everything was fine, they were very caring"

Nicholas M. Verified Duggan's Serra Mortuary Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service was good and they tried to be helpful"

Paulino B. Verified Duggan's Serra Mortuary Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"It's improved now, compared to 15 years ago. It's clean and they have a nice area for parking."

"Everything, the location is convenient for me."

Theresa R. Verified Duggan's Serra Mortuary Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The way they took the time to be personal"

Lily T. Verified Duggan's Serra Mortuary Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"No comments"

Cheryl B. Verified Duggan's Serra Mortuary Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very nice"

Lilian K. Verified Duggan's Serra Mortuary Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were fine"

Steve S. Verified Duggan's Serra Mortuary Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were helpful"

Michael M. Verified Duggan's Serra Mortuary Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They knew how to proceed and they facilitated everything"

Horace T. Verified Duggan's Serra Mortuary Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They were fine but nothing exceptional"

Ed B. Verified Duggan's Serra Mortuary Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I would not recommend them."

"Nothing, I was angry when I left there. It was a messed up situation."

Loula T. Verified Duggan's Serra Mortuary Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The people were really nice."

Galina T. Verified Duggan's Serra Mortuary Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Not one thing."