Duggan's Serra Mortuary

Duggan's Serra Mortuary: Average 9.6 out of 10 based on 228 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Antonio O. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Fast action, and everything was on time."

Donnell F. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was very pleasant. They kept everything smooth and it was to my liking. The garden room is really relaxing and comforting."

Elizabeth K. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt they were very honest. I just liked that very much. They didn't try to push me to buy extra things. I think they are pretty good."

Helen C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guy was very helpful. I can't remember his name now. He tried to make things go as smoothly as he could."

Issa A. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They explain everything right upfront. There were no games with the charges. Everything was upfront, on a piece of paper."

Joan P. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was done. Everyone was polite, good, and the service was well done. Everyone was professional."

Liliy T. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were understanding in a time of need. They were very helpful."

Lynn I. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was prompt and efficient. "

Marcie F. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personal with their service."

Marry M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We were able to talk to them. They were able to answer questions. They gave us their thoughts, but they focused on what we wanted. Everything was done nicely. When I told them I wanted them to call me with the date of cremation, they called me. They called me with the over the ocean date too."

Mary B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was very good. I liked the way they set the ceremony. There were chairs all around."

Mary V. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the way they provided their services. They were very helpful in making all of the arrangements. They were very professional. I have used their services twice now."

Mauricia K. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very detailed. They went out of their way. They gave us a turkey and did little things. They were very kind."

Michael S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they did a really great job."

Patricia H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They certainly couldn't be more helpful. I don"

Patrick D. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Whenever you deal with Duggan's, they make you feel like one in a million. You are treated uniquely. They have a real nice way of dealing with people and their concerns."

Paul O. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal touch, the family atmosphere, and the intimacy in which they did it. They were concerned."

Rimond J. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are friendly, comforting, very professional, and very good."

Roberto M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The help, the directions, we liked everything they did."

Sandra M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The lady, whose name I can't remember, was really nice, sympathetic, and very helpful in researching things for me. They were very timely. When they said they would call, they called. Any questions I had were answered very quickly. I was really happy with them."

Sheldon C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional."

Jeffrey S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've used them before. We like the way they handle things. Unfortunately, we'll probably have to use them again."

Colleen J. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very nice. I was satisfied with everything that they did. Both my mother and father went to them."

Stephanie S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was great. They took time with us."

Jane R. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Probably Bill, he is very personable."

Charlene O. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My parents died within two weeks of each other. Duggan's was very sensitive and very understanding. Our family has been using Duggan's since they opened."

Mary B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made sure to always be around if we had any questions, and they followed up on things."

Ken J. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"All questions were answered, and the services were as stated."

Marguirite P. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"When I had questions, they were available to answer them. They offered suggestions when I had no knowledge of what to expect. "

Shirley V. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they said they were a family business, and they treated me and my children like family. When my husband passed away, they were completely efficient. It was beautiful, and they were just like family."

Dorothy M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service that was given to me by Duggan's, they were very accommodating. They set up the flowers and tablecloths and accommodated me. Everything was beautiful. We were very satisfied. "

L.M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very empathic. We had a special situation. They took care of my mom. She was visiting from Chicago. They took care of having her buried there. They handled everything."

John M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've used them several times. They are very caring and efficient."

Francisco R. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They expressed their care."

Annie H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Just about everything, everyone was accommodating."

Teri M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The gentleman who helped us was especially helpful with his suggestions. He was proactive in getting things done and making phone calls right away. He was very professional. He made a difficult process easy. He recognized our family name and culture, and since he had the same background, he understood our needs. This was very beneficial."

Patricia C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Actually, the people were very helpful. We had them do a cremation. I've known of Duggan's for fifty years."

Florence H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were caring."

Nancy S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Armando was excellent. He just seemed to be very sensitive to the needs that we had. He made sure everything was just the way we wanted it. "

Edna B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Armando Santana attended to us. He was especially helpful. He always called us and kept in touch. I wanted to be sure to commend him. In fact, I'm planning on sending him a 'thank you' card. Everyone was very nice."

Francis L. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My whole family has been buried by them. They were congenial, and it didn't cost that much. They did everything they said they were going to do. I was happy with them."

William T. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought it was really nice. Everything went fine. I thought they did a great job."

Bernadette D. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their responsiveness and the personal service, I thought they were perfect. Everything went smoothly."

Carmelita T. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We have used them a couple of times. We were satisfied with the service."

Thomas V. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal service, they did a really good job."

Elizabeth M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very respectful of our feelings. They tried to put us first, as far as customer service was concerned. They made sure our needs were taken care of. Everything was excellent."

Eleanor T. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The overall convenience, friendliness, and the way they accommodated me"

Rowena R. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their professionalism and their consideration."

Ramon G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their kindness and understanding with the family, just the overall way they did business. When they handled my mom's service, it was very nice. My dad has requested to go there when it is his time. Everything was just right."

Kathryn D. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Just the way they managed the business, it was very easy."

Dorothy W. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They just seemed to cover everything for me. You don't know how to approach this kind of situation when it happens, and they really had everything covered."

MaryAnn M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they just never dropped the ball, and they were always there to help us at a very hard time. Their service was absolutely wonderful, and they were very polite. "

Perry P. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Flexibility"

Anne W. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal attention we got from Anne Cooney. She was wonderful. We also dealt with Eileen when my dad died. They're wonderful people. They were very comforting. "

Marlene D. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The person who helped us was Ann. She was very cordial. We didn't know how to go about our sister's funeral arrangements, so she suggested options. The options were very satisfactory, and we were very pleased with all of the arrangements that she had suggested."

Michelle R. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were so awesome to me, so I ended up hugging all of them. They were like family. When I needed more cards, they were there to help. They were so sincere, caring, accommodating, and sensitive. They were everything you'd hope someone would be at a time"

Judy H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their friendliness and their willingness to help in every respect, they were excellent."

Fernando H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional, they got everything done on schedule, and they stayed behind the scenes. The whole atmosphere of professionalism and supporting the family was great."

Don M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Efficiency and their concern for each family members individual needs, Ann made sure that all of our needs were met. I don't know what more you could ask for."

Desmond G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I just thought she was wonderful, and she handled it so nicely."

Maureen B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made things easy for us."

Sheila B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Ruben is an excellent funeral director. He provided excellent service. I was a little skeptical that they could not cater to my cultural needs, but they did an excellent job. I was very pleased with how they prepared my son. "

Cheryl V. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their efficiency"

Steve M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were real business like. Everything I asked, they did. Ruben did a very good job. I was satisfied with the entire process."

I.W. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They didn't make us feel like strangers."

James B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I enjoyed all the assistance and patience from Armando."

Vera S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the whole process. It was very nice."

Catherine H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very kind."

Tom M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The undertaker was extremely nice."

Lynne S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The care I got was a '10'."

Gary M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the personalized service. They made it really easy for us."

Agnes G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the way they conducted themselves. Everything went as planned. They took away all the pressure and made it an easy experience. They even provided a turkey that we never expected."

Marissa G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their facilities were good, and the service was very nice."

Nigel W. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The person who helped us was very concerned and professional."

Marie J. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I got very good service from them."

L.R. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were courteous and informative."

Greg M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We liked their mannerism and accessibility. Also, they were responsive, available, and they showed a concern for our satisfaction."

Omero C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The experience was excellent. The staff was very helpful and understanding. I wanted to thank everyone from the bottom of my heart because I felt their sincerity and care in my time of need."

Genni F. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were personable."

Shirley B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very attentive, and they did everything that I needed. They were wonderful."

Carl S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We planned and had everything set ahead of time."

Luisa G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service"

Alfonso C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything went very smoothly."

Silvia D. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service"

Anita M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people were very kind and helpful in every way. They were very courteous, and they answered all of my questions. "

Maria P. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The representative sent was fantastic; he really went out of his way and took care of business quite adequately. "

Josefina M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the overall experience."

Nancy C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everyone was very polite, courteous, and helpful; they sympathize with you; anything we needed, they were on top of it."

Lolita C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything"

Aleksandra S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everybody was very nice and they gave 150%. Bob was especially helpful."

Carol G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took care of everything."

Michael C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very kind and excellent people; we've been using them for a long time."

Julia R. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was excellent. I haven't been to a funeral since I was a kid, but I thought everything was very calm, the service was just enough, and the surroundings were very pleasant. You felt at ease. It was a very nice experience. "

Lynetta J. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They quality of service was excellent. They are professional, courteous, and efficient. They made a sad experience more bearable."

Madeleine B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very courteous, very organized, very respectful, and overall we were very satisfied."

Carole L. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was handled very smoothly and they were very thorough."

Maria L. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The young man who helped me was very good."

Jenny Y. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people were extremely professional and knowledgeable, very nice and very kind."

Teresa L. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people were very warm, helpful and they were well organized."

Rogelio C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the service."

Roy M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people are very nice and professional. At the time my dad passed, Christine was a great help in getting him into the national cemetery. I've heard others talk about their experiences with other mortuaries and how burdensome it was to the family, but C"

James C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The staff, and especially Christina, gave us the utmost in empathy and respect for our family."

Aida P. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are nice, they explained a lot and offered payment options."

Rolando V. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful, answered all our questions and made everything less hectic."

Susan B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've used them for years, the woman who helped us was fabulous and everything was really well done"

Patricia M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The way you're treated and the way your wishes are respected. They didn't try to push and sell you a bunch of things at a time when you're vulnerable. They really went out of their way for us and Rick was delightful"

Constantine S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was good"

Albert R. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They said to go over to the church for the service and that worked out well"

Cecilia G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Nice service, nice room, they were helpful with the casket purchase"

Gary H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The lady, I think Ms. Murphy that helped me was unbelievable, they deserve a ''20'"

Gladys L. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personal attention"

Theresa R. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very helpful and friendly, we've used them several times"

Carolyn T. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everybody was very sensitive and made me feel comfortable and offered advice that worked"

Edison P. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful and courteous"

Mrs. U. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We had a wonderful mortician who took care of us"

Michelle Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Family-oriented"

Mary M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were graceful and sympathetic"

Gussie G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very nice, very intelligent, and not pushy"

Faye C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The gentleman who helped us, Armando, was very compassionate and kind and it made everything so much easier and I just loved him"

Kathleen C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I really don't know"

Polly S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful and gave me good information"

Gary D. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I know them, I work on their equipment, I know how personal they are"

Deborah C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They handled everything on the telephone and it all worked out very well"

Rose C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personnel were very considerate and helpful to me in making decisions"

Kenneth H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable and helped me out all the way"

Regina D. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Location and the consultant was very friendly and patient"

Kirk M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Nothing in particular, everything was good"

Vincentine C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mike is just so kind and he puts you at ease and they took care of everything. The room was fixed very nice and he helped my elderly cousins, and everything was on time, and the turkey was wonderful and very helpful"

Sandra B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The young lady, cosmetologist, a young girl, she did an outstanding job on my mom, and made her look beautiful again. My mom's hair was just perfect, so we had that lasting memory and we really appreciated this and they were able to order the style of casket my mom wanted"

Henry P. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Prompt, everything was in place, they kept me informed of problems"

Diane S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The person I met with before was very nice and very helpful, and everyone with whom I met was very helpful. The end result was satisfactory, and Bertha was super, it seemed like she was genuinely interested"

Carol Q. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're wonderful, it's a family operation and they're very caring"

Martha L. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I love Mr. Riffle, he's very kind to me and they've been very good to families. Also, several times they've gotten me religious personnel because the families requested them and they've always been very good"

Pablo P. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My cousin works there and everything was absolutely wonderful, everything was perfect and on time, I can't explain how comforting this was"

Carlos C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We were all very satisfied with them, even my children"

Angelo G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was good"

Louise H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was very satisfied with their personal service and caring service"

John R. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was personal and friendly"

Kathleen S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made everything very easy and I didn't feel like a stranger"

Lita M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, my family always uses them"

James H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"There was nothing negative in the experience"

Margarita G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything"

Frank L. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a tremendous job and the people were so helpful, their support was phenomenal"

Noel B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's a custom in our family to use them"

Elizabeth N. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people who helped us were very friendly, helpful and they made it as easy as it could be"

Theresa D. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very friendly atmosphere"

Janet Y. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The young man who helped us prepare our son's funeral was very, very helpful"

Marilou G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's a Catholic cemetery"

Jane H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The gentleman who worked with us was just excellent"

Suzanne Q. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"At a time like this, your head is not on straight and they were very helpful"

Tim M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their knowledge, their personal service and their caring. We had 2 funerals within 3 weeks"

Antonio D. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The lady that I talked to is so helpful and she explained everything very well and her advice and help was very good"

Richard M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was very pleased with everything they did"

Leticia T. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"People were really helpful especially Jim, Mercy Feeney and Theresa. I explained I had very little money and Jim helped me and I will never forget these people"

Barbara E. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very nice to us and they answered all our questions and they did an excellent job of getting my husband into the national cemetery, which was his wish. Maureen was just wonderful"

Virginia C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's quiet and they did what I asked"

Lorena V. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Professionalism and a sense of respect"

Susan K. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Convenience for our family and friends"

Jeanette M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people were so compassionate and they made my mom look beautiful"

Santos M. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service"

Vernon T. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They responded to all of our requests"

Edward K. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The staff that helped us was very compassionate and gave us time to visit"

Nicholas B. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Armando did an excellent job"

R.G. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Convenient"

James S. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I couldn't say enough good things about Duggan's, they were timely and they were considerate, the service was impeccable"

R.A. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The professionalism, the compassion and the attention, anything we asked for they helped us with"

Sandra J. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The young man who handled the arrangements, Armando, was polite and courteous, patient and understanding. He called several times to clarify things and make arrangements for me and he was there arranging everything at the church and the turkey was greatly"

Debbie C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were excellent"

Diane Y. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were excellent, they weren't pushy, they did a great job in every area, and the turkey was a really nice touch"

Donna W. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the man who took care of us very much"

Jacqueline J. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We have used Duggan's for several of our family members, they are very understanding and accommodating"

David T. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was proper and quiet"

Francis C. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was perfect all across the board, the gentleman who helped us was very good in all respects"

Jane O. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took over and helped us, they are very professional and they did exactly what we expected"

E.H. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We were very, very happy with the way things were handled"

Frank P. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was excellent"

Barry L. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The man who we dealt with was very personable and easy to talk with"

Susan D. Verified Duggan's Serra Mortuary Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was very easy, they were incredibly tactful and effective, there was no dwelling on the morbid"

Carmelita F. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked that they put my mom on a nice big space. I also liked that the owner came to see us and asked how we were doing. He cares about the people. They provide a good service."

Alba H. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The guy who helped us, I think his name was Ruben, he was very professional."

Ruth M. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They handled most of the stuff that needed to be taken care of. I don't do this everyday. "

Elsa L. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people were friendly and nice. "

Wayne M. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The personalized care and attention"

S.P.L. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Family service, he knew how to treat people in their time of need."

Angel V. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very personable and seemed to be sympathetic to the situation, which I appreciated."

Tom W. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service and the people were really good."

Peter C. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought they had great personal interaction that was much better than I would have anticipated. The people I worked with, both at the mortuary and the cemetery were warm, engaging, and sincere. They were very responsive."

Josephine R. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the atmosphere and the people."

Alba E. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They guided us through the funeral and did everything properly. "

Carol D. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I know them, and they gave us great service."

Carol S. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They've served our family in the past, and they've been great."

Mary M. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Everybody was very nice and understanding."

Sandra S. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Dan was very personable and friendly, and the employees were very sensitive and caring."

Resy T. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are easy to talk to."

Lucy S. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the location, the staff, and especially Christine the person who drove the hearse. For the most part, they were very nice."

Rafael G. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Armando gave us great service. He treated us like family."

Philip L. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service was good"

Suzanne M. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They took care of everything"

Ernie H. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They cared about my brother and they couldn't do enough for me and my wife and our welfare"

Mariano F. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Everything went well, it was good"

Malene H. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're friendly and not pushy and they were very good with the makeup, mom looked so natural"

Ann B. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the person we dealt with initially and everybody was very nice, they were very good"

Lena F. Verified Duggan's Serra Mortuary Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I was very pleased with everything they did"

Jeanette G. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their sensitivity, I liked the convenience of it all. I liked being able to go to one place and they were going to take care of everything from there. If they couldn't take care of something, they sent me in the right direction. Also, a really nice touch at the end was that Mrs. Duggan cooked a turkey for the family for after the service. "

Jovita C. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the convenience of them having an extra room. We didn't have to go to a restaurant. We were able to bring drinks and food to entertain our guests. I liked the coordination of the service, with prayers, priest, the church, the choir, and everything."

Mclean Q. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are prompt, the timing was good, the staff is very helpful, and I have no complaints. They are well known in our community."

Tina C. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very sensitive. I was pleased with how my husband looked. I was pleased with almost everything."

Ruth S. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked my initial contact with them. It was on a personal level. That person was aware of where we were. They were accommodating about removing some jewelry from my mother, before she was buried."

S.H. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The way they handled themselves"

Ernest L. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were there when we needed them, and they were very accommodating."

Carol B. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Done well and efficiently, they were sympathetic"

Juliet E. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They met a tight time schedule"

Juan E. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were helpful"

Wilma O. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They try hard to do the best for people"

Mary G. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Proximity, and I used them for both my mother and my father's funerals and they were wonderful"

Leslie L. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They dressed the body well and I like the fact that they took care of all the detail"

Kathleen M. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Personal service"

Gladys C. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Everything was fine, they were very caring"

Nicholas M. Verified Duggan's Serra Mortuary Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service was good and they tried to be helpful"

Theresa R. Verified Duggan's Serra Mortuary Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The way they took the time to be personal"

Lily T. Verified Duggan's Serra Mortuary Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"No comments"

Cheryl B. Verified Duggan's Serra Mortuary Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were very nice"

Lilian K. Verified Duggan's Serra Mortuary Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were fine"

Steve S. Verified Duggan's Serra Mortuary Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were helpful"

Michael M. Verified Duggan's Serra Mortuary Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They knew how to proceed and they facilitated everything"

Horace T. Verified Duggan's Serra Mortuary Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"They were fine but nothing exceptional"

Loula T. Verified Duggan's Serra Mortuary Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"The people were really nice."

Galina T. Verified Duggan's Serra Mortuary Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Not one thing."

Duggan's Serra Mortuary

Company Philosophy

Map

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified^® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For