Independently Rated Highest in Quality
E i g h t h
Consecutive Year
Originally Earned:
May 2010
We declare that Bayhill Heat & Air HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1642
(650) 469-3972
(408) 212-7010

Ricardo Valderrama, Owner

Bayhill Heat & Air is an HVAC (heating, ventilating and air conditioning) contractor that serves homeowners in Santa Clara, San Mateo, Alameda and San Francisco Counties. The company fabricates, installs, maintains, services, and repairs new and existing HVAC systems, including floor and wall furnaces, heat pumps, insulated ducts (aluminum, wire flex and hard pipe), and roof top units. It also provides system relocations and upgrades.

Owner Ricardo Valderrama started his career in San Bruno’s restoration industry, working on both residential and commercial jobs. In 2004, he made the switch to heating and air conditioning. “I was doing a bit of HVAC before,” he says, “but there came a time when I just wanted to concentrate on one side of the business.” Mr. Valderrama says this focus allows him to develop much closer relationships with his customers. “I serve their air quality needs, but I also contribute to their comfort.”

Bayhill Heat & Air offers free in-home estimates, 24/7 emergency service and a unique approach to its five-year warranty. “If a customer’s warranty has expired, I’ll still work with them,” says Mr. Valderrama. “Even if I didn’t install the system and it’s a manufacturer’s warranty, I’ll see what I can do.”

Company Philosophy

“We emphasize quality over all. When we do a service or installation, our main goal is to gain complete customer satisfaction, and we achieve that by providing excellent quality, both in our work and our products. We have frequent meetings to review jobs and see how we can make them better, so our staff is constantly reminded to strive for the highest quality service.”

Serving San Mateo, Santa Clara and Alameda Counties and Part of San Francisco

Heating & Air Conditioning
Same Day Service
Equipment Retrofit & Replacement
Installation & Replacement
Duct Installation & Replacement
Relocation
Free In-Home Estimates
Residential
Light Commercial

Carrier
Carrier

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Bayhill Heat & Air, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing quality in every aspect of its work, from the initial consultations to the finishing...

Frequently Asked Questions

Q: Are you qualified to do the HVAC work I need?
A: "Absolutely. We can provide you with information that shows we’re skilled and experienced with all types of HVAC installations and repairs. "
Q: What kind of equipment do you install?
A: "We install Carrier equipment that’s American-made and purchased directly from the dealer. "
Q: Do you offer any warranties?
A: "We offer five-year warranties on installations, materials and labor, and we provide a one-year warranty for minor repair jobs. Manufacturers’ warranties also apply on most products, and if you ever have any issues or problems, we...

Industry Info

If you’re a homeowner, make sure you know some basic safety information about your furnace.
HVAC units keep homes comfortable throughout the year, but most people don’t realize that a malfunctioning or old furnace can endanger both their homes and families. Consider carbon monoxide, for example—it’s an odorless, colorless...
Findings based on statistically reliable research from 224 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 224

Diamond Certified Qualification

Based on 224 customer surveys, we declare
Bayhill Heat & Air
has passed all rating steps and has earned
The Diamond Certified Award
No. 1642
Continuously qualified since May 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Herbert J. Verified Customer Name
"They were prompt and did the job without a delay."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Bayhill Heat & Air
(650) 469-3972
(408) 212-7010
(650) 212-7008 fax
DCID6502127600

Serving San Mateo, Santa Clara and Alameda Counties and Part of San Francisco

Ricardo Valderrama, Owner
917996
Liability Insurance, Workers' Compensation
Air Conditioning Contractors of America (ACCA), Better Business Bureau, North American Technician Excellence (NATE)
Prime Buyer’s Report – Top 10
1981
Heating & Air Conditioning, Same Day Service, Equipment Retrofit & Replacement, Installation & Replacement, Duct Installation & Replacement, Relocation, Free In-Home Estimates, Residential, Light Commercial
Carrier
5 Years on Installations, 5 Years on Materials, 1 Year on all Other Minor Repairs , 5 Years on Labor

Photo & Video Gallery

Survey Responses For

Bayhill Heat & Air

Bayhill Heat & Air: Average 9.1 out of 10 based on 224 unique customer surveys of customer satisfaction.
Herbert J. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a terrific job and were punctual. "

"They were prompt and did the job without a delay."

Daniel C. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The job site was very clean and tidy. They came as scheduled and were very professional and neat. "

"They gave me their cell phone number if I had any questions."

Isaac P. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is reliable and knowledgeable. He knows what he is doing. "

"The promptness, they say what time and they are there."

Carolyn B. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good job installing the furnace"

"They did the job quickly, quietly and they were clean."

Sonya K. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honest, reliable and top quality, they take each one's needs into consideration. I am very satisfied. When I needed help with my thermostat, they came back and helped me."

"They do what they say they will do."

Ken L. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're professional and friendly and did a great job."

"The fact that they have really good Yelp reviews"

Arnold S. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would only use them. I worked with them a number of years ago and they always do a good job. They came and replaced my furnace and had a competitive price."

"That the owner is the one supervising the work"

Don Z. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend it. I think they are honest, friendly and did everything they said they would."

"Probably that it is a small business"

Robin T. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would use them again."

"They came and took care of the problem."

Joanne E. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were efficient, out here quickly and had reasonable prices. We were very happy with them."

"Being able to come out quickly was good because they didn't drag it out."

Ellen T. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a trustworthy, family operation."

"They're thorough and explain what they are doing. They are prompt and price was reasonable."

Lori M. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very reliable and professional with good pricing"

"The personal service, the owner of the company came out and helped us. It is a small company. It was great to deal with him."

Alexander M. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. I think they're really good."

"The best would probably be their efficiency, professionalism, and timeliness in getting the work completed."

Amelia S. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great customer service and good prices."

"I liked their customer service. They answered my calls and provided a valuable service. "

Anna L. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Ricardo is very responsive, and very knowledgeable in his trade. He has a good team to work with. He just took care of business right away and gave us very good options, usually at a lower price than competing companies. He is very honest about everything, and I trust his advice. "

"Ricardo is professional, and he takes care of us."

Darrick J. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient and on time. They do good work. We haven't had any trouble with them."

"I like the way that Ricardo explained things."

Barbara T. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought that he did it really quickly. The heater had to go on the roof and he arranged everything in a timely manner."

"Ricardo seemed like a very nice person. He is very efficient."

Barry R. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very knowledgeable and very helpful"

"They tried to fix my furnace and didn't charge me for it before I realized that I needed a new furnace. I did end up buying a furnace from them."

Beverly A. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. They kept things clean."

"They were efficient."

Brad O. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very prompt. They did everything they were told to do. I have nothing but good things to say about them. They have very fair prices."

"The fact that they were able to do the job so quickly"