Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
May 2010
We declare that Bayhill Heat & Air HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1642
(650) 469-3972
(408) 212-7010

Bayhill Heat & Air recently installed this HVAC unit on a client’s property.

Bayhill Heat & Air is an HVAC (heating, ventilating and air conditioning) contractor that serves homeowners in Santa Clara, San Mateo, Alameda and San Francisco Counties. The company fabricates, installs, maintains, services, and repairs new and existing HVAC systems, including floor and wall furnaces, heat pumps, insulated ducts (aluminum, wire flex and hard pipe), and roof top units. It also provides system relocations and upgrades.

Owner Ricardo Valderrama started his career in San Bruno’s restoration industry, working on both residential and commercial jobs. In 2004, he made the switch to heating and air conditioning. “I was doing a bit of HVAC before,” he says, “but there came a time when I just wanted to concentrate on one side of the business.” Mr. Valderrama says this focus allows him to develop much closer relationships with his customers. “I serve their air quality needs, but I also contribute to their comfort.”

Bayhill Heat & Air offers free in-home estimates, 24/7 emergency service and a unique approach to its five-year warranty. “If a customer’s warranty has expired, I’ll still work with them,” says Mr. Valderrama. “Even if I didn’t install the system and it’s a manufacturer’s warranty, I’ll see what I can do.”

Company Philosophy

“We emphasize quality over all. When we do a service or installation, our main goal is to gain complete customer satisfaction, and we achieve that by providing excellent quality, both in our work and our products. We have frequent meetings to review jobs and see how we can make them better, so our staff is constantly reminded to strive for the highest quality service.”

Serving San Mateo, Santa Clara and Alameda Counties and Part of San Francisco

Heating & Air Conditioning
Same Day Service
Equipment Retrofit & Replacement
Installation & Replacement
Duct Installation & Replacement
Relocation
Free In-Home Estimates
Residential
Light Commercial

Carrier
Carrier

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Bayhill Heat & Air, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing quality in every aspect of its work, from the initial consultations to the finishing...

Frequently Asked Questions

Q: Are you qualified to do the HVAC work I need?
A: "Absolutely. We can provide you with information that shows we’re skilled and experienced with all types of HVAC installations and repairs. "
Q: What kind of equipment do you install?
A: "We install Carrier equipment that’s American-made and purchased directly from the dealer. "
Q: Do you offer any warranties?
A: "We offer five-year warranties on installations, materials and labor, and we provide a one-year warranty for minor repair jobs. Manufacturers’ warranties also apply on most products, and if you ever have any issues or problems, we...

Industry Info

If you’re a homeowner, make sure you know some basic safety information about your furnace.
HVAC units keep homes comfortable throughout the year, but most people don’t realize that a malfunctioning or old furnace can endanger both their homes and families. Consider carbon monoxide, for example—it’s an odorless, colorless...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Bayhill Heat & Air
has passed all rating steps and has earned
The Diamond Certified Award
No. 1642
Continuously qualified since May 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alexander M. Verified Customer Name
"The best would probably be their efficiency, professionalism, and timeliness in getting the work completed."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Bayhill Heat & Air
(650) 469-3972
(408) 212-7010
(650) 212-7008 fax
DCID6502127600

Serving San Mateo, Santa Clara and Alameda Counties and Part of San Francisco

Ricardo Valderrama, Owner
917996
Liability Insurance, Workers' Compensation
Air Conditioning Contractors of America (ACCA), Better Business Bureau, North American Technician Excellence (NATE)
Prime Buyer’s Report – Top 10
1981
Heating & Air Conditioning, Same Day Service, Equipment Retrofit & Replacement, Installation & Replacement, Duct Installation & Replacement, Relocation, Free In-Home Estimates, Residential, Light Commercial
Carrier
5 Years on Installations, 5 Years on Materials, 1 Year on all Other Minor Repairs , 5 Years on Labor

Photo & Video Gallery

Survey Responses For

Bayhill Heat & Air

Bayhill Heat & Air: Average 9.1 out of 10 based on 200 unique customer surveys of customer satisfaction.
Alexander M. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. I think they're really good."

"The best would probably be their efficiency, professionalism, and timeliness in getting the work completed."

Amelia S. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great customer service and good prices."

"I liked their customer service. They answered my calls and provided a valuable service. "

Anna L. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Ricardo is very responsive, and very knowledgeable in his trade. He has a good team to work with. He just took care of business right away and gave us very good options, usually at a lower price than competing companies. He is very honest about everything, and I trust his advice. "

"Ricardo is professional, and he takes care of us."

Darrick J. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient and on time. They do good work. We haven't had any trouble with them."

"I like the way that Ricardo explained things."

Barbara T. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought that he did it really quickly. The heater had to go on the roof and he arranged everything in a timely manner."

"Ricardo seemed like a very nice person. He is very efficient."

Barry R. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very knowledgeable and very helpful"

"They tried to fix my furnace and didn't charge me for it before I realized that I needed a new furnace. I did end up buying a furnace from them."

Beverly A. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. They kept things clean."

"They were efficient."

Brad O. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very prompt. They did everything they were told to do. I have nothing but good things to say about them. They have very fair prices."

"The fact that they were able to do the job so quickly"

Bruce W. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came and did the work. It wasn't exactly cheap, but everything's still working. I'd recommend them. "

"They came when they said they were going to. They did the job and seemed to know what they were doing. The crew that came out was knowledgeable. "

Cliff B. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"It was fine. The work was good. They were clean around the house. There were no problems. They were fine."

David L. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are excellent."

"The quality of their work"

Diyar E. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honest, reliable, responsive, and a pleasure to work with"

"The customer service was incredible. They were very honest."

Erik M. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality of their work is fantastic."

"I liked working with Benny. He was honest, competent, professional, and had good communication skills."

Helen G. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very detailed. They'll take the time to explain everything to you."

"I like that they have warranties for the work they do and for the parts they use during the installation."

Herb C. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, they don't try and sell you things that you don't need, and they do the work as promised."

"They were on time and they assessed the problem right away and gave me the option to go forward or to look at other contractors. They gave me a fair price. They explained exactly what was wrong. They were very neat and clean. They answered any questions that I had. I wouldn't have any problem recommending them. The lady in the office was very good."

Jeanette C. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they did a satisfactory job. I would recommend them."

"The fact that they were thorough and upfront"

Jeffrey G. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt and punctual. They completed the work on time. "

"They did the work on time. "

Joann C. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They showed up on time and they were trustworthy."

"They were trustworthy."

Joseph C. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He told me the details he found and I appreciated that, since he made sure that I understood what the problem was."

"They were very responsive and they fixed the problem. It has been working fine ever since."

Kathy G. Verified Bayhill Heat & Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He does a great job and he is really good to work with."

"He did the job well."