Independently Rated Highest in Quality
Originally Earned:
May 2010
We declare that Bayhill Heat & Air HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1642
(650) 469-3972

Bayhill Heat & Air is an HVAC (heating, ventilation and air conditioning) contractor that’s been serving San Mateo County homeowners since 1981. The company handles all mechanical, electrical and plumbing services required for the installation of new or existing systems, including floor and wall furnaces, heat pumps, insulated ducts (aluminum, wire flex and hard pipe), roof top units, sheet metal, and system relocation and upgrades.

Owner Ricardo Valderama started his career in San Bruno, working on both residential and commercial refridgeration jobs as well as heating and air conditioning. In 2004, he made the switch to only heating and air conditioning. “I was doing a bit of HVAC before,” he says, “but there came a time when I just wanted to concentrate on one side of the business.” Mr. Valderama says this focus allows him to develop a much closer relationship with his customers. “I serve their air quality needs, but I also contribute to their comfort.”

Bayhill Heat & Air offers free in-home estimates, 24/7 emergency service and a unique approach to its five-year warranty. “If a customer’s warranty has expired, I’ll still work with them,” says Mr. Valderama. “Even if I didn’t install the system and it’s a manufacturer’s warranty, I’ll see what I can do.”

Company Philosophy

“We emphasize quality over all. When we do a service or installation, our main goal is to gain complete customer satisfaction, and we achieve that by providing excellent quality, both in our work and our products. We have frequent meetings to review jobs and see how we can make them better, so our staff is constantly reminded to strive for the highest quality service.”

Serving San Mateo, Santa Clara and Alameda Counties and Part of San Francisco

Heating & Air Conditioning
Same Day Service
Equipment Retrofit & Replacement
Installation and Replacement
Duct Installation and Replacement, Relocation
Free In-Home Estimates
Residential
Light Commercial

Bryant
Bryant
Carrier
Carrier
Goodman
Trane
Trane
York
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
Bayhill Heat & Air
has passed all rating steps and has earned
The Diamond Certified Award
No. 1642
Continuously qualified since May 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They did a very thorough analysis when they came in and recommended the type of unit to use. We had a problem with the initial unit that was put in, but they fixed it with no problems at all. They were very responsive. They were very easy to reach day or night."

–Mort C.

"Service on a Sunday morning, we had our furnace go out, so we called them and they had someone come out within an hour. Incredible that someone would come out on a Sunday. He had the parts and he did the work promptly and neatly. I've dealt with a lot of service companies, but you can't get much better than that."

–Robert Z.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Bayhill Heat & Air
(650) 469-3972
(650) 212-7008 fax
DCID6502127600

Serving San Mateo, Santa Clara and Alameda Counties and Part of San Francisco

Ricardo Valderama
917996
Liability Insurance, Worker's Compensation
Bryant, Carrier, Goodman, Trane, York
5-Year on Installation, 5-Year Materials, 1-Year on all Other Minor Repairs, 5-Year Labor