Diamond Certified Video Reports

L & S Plumbing in Diamond Certified Company Profile

[Music] Hi, my name is Serge Lesma, and I am the owner of LNS Plumbing. We have been serving the Bay Area for over 15 years, offering great work solutions for both residential and commercial clients. Uh, here at LNS, we like to focus on full-service plumbing. Our services offered are drain cleaning, repiping, water heater insulation, both tank and tankless water heaters, and trim insulation for faucets, shower, and toilets. We like to use top-of-the-line technology, such as hydro jetting, to get all the debris out of sewer lines, as well as camera inspections, so that way we can find the exact location of your problems. We also offer emergency services. That way we give customers peace of mind that whenever an issue does arise, we could be on-site quickly. Reasons why you should choose LNS plumbing for your plumbing needs is that our fully licensed and experienced technicians are more than capable to handle any problems thrown their way. We also have a big emphasis on customer satisfaction and ensuring that the customer understands the scope of our work and exactly what we're going to be doing in their home. So, LNS was founded in 2006 by my father, Herman Leiddesma. It started off as a small family-run business that focused on high quality work. Uh, over the last 15 years, we've been able to build our name and our reputation in our area, as well as with general contractors. And now as a second-generation company, we plan to expand our services while keeping that same quality of work. A recent project where we really helped out a customer was a job out in Mountain View. Uh, we had a lady who had a toilet that always gets clogged up, and she called multiple plumbing companies out to take care of it for her, and all they would do is run a snake to let the drain go through, but it never really solved the major issue. When we got there, we ran the camera under, and we found that the major issue was the main sewer line. We found it, located it, dug it up, and replaced that line for her. So that way, she wouldn't have to be calling on the companies every 3 months. So, we were able to fix that for her and save her thousands of dollars in the long run. When working with potential customers, they're most fearful of inexperienced technicians working in their home. To avoid this, we make sure that all of our technicians are more than well-prepared to do the work and understand the scope of the work. We also make sure that we take all precautions to protect the client's home and to make sure we leave it cleaner than how we found it. The second thing that customers are most fearful of is hidden fees. That's why we always make sure we give upfront costing and that the customer understands the full scope of the work, as well as give options at different price points so that the customer feels like they're making an informed decision. When working with new customers, we want to make sure that we don't just do one quick job and done, but we create long-term relationships with them. Here at LNS, we focus on reliability, transparency, and high quality of work. So, if you're looking for a plumbing company that has all of these and will always have your back, give us a call at LNS.