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Sigura Pro Painting in 5 Useful Answers
[Music] So number one, we make sure that all our employees are vaccinated, and um, we definitely talking to clients these days. Some clients care, uh, for employees to be with masks, and some don't care about it. So for the clients who cares, we make sure that our uh employees are wearing a mask at the time of working there. Uh, and we try to isolate the working area as much as we can with plastic barriers and making sure that all the areas are, uh, detached from the client. So if we have a client that is inside the house, we try to create a plastic barrier between our employees and the client and making sure that, uh, this way there is, um, you know some safety zone or safety area that, uh, even if our uh employees, uh, you know on their way to work um got, you know, corona from somebody else then they will be fine. In addition to that, um, we're making sure, uh, to follow up on all protocols that the government, uh, is issuing and, um, you know, in the more stricter days we did everything per protocol and obviously now we're following it as well improving people's life, uh, that's the honest truth, uh, I like to create, uh, new environment to people my company is doing design-build so I have a team of designers that I'm working with, and um, I love to see, you know a house looking one way and then coming to life on the paper and then eventually actually, uh, when we build it we, we make the house you know come to reality, and, uh, when we see the smile on our client's faces that's really what makes us happy, uh, to see that yes we got a reward we got paid for the job but our client's life was improved and they're living in their dream home and, uh, you know, uh, depends if they have kids or not. Sometimes facilitating for their kids, um, with all their needs whether it's, uh, you know special amenities or no special specialties of any kind, um, that needed. So um at the end of the day we we really happy to see our clients, uh, enjoying their homes and happy about it. So um high quality does not mean just workmanship. It is workmanship. However, uh, not just workmanship. So um scheduling is, uh, something that ensuring high quality of, uh, of a project communication with the client. Uh, so we put our clients together with us on, uh, you know text groups like WhatsApp. Uh, we're creating a chat room for the job where the client can convey all these messages and then everybody on the team can get that message and, uh, actually understand what's going on. So because a lot of times in some other companies I see and I hear from clients, um, that you know, they say one thing to the owner or to the estimator and, at the end of the day, the guys don't know anything about it. But what we create we create an environment that is let's call it a global environment for that project. So everybody that is involved, uh, in the project is aware in real-time of what's happening. Um definitely, uh, ordering material in advance especially these days that, um, there is a lack of, uh, deliverables, uh, by vendors. Um, we try to acquire everything ahead of time. So there is minimum or no downtime at all at the job. Um, in addition to that, our technicians, all of them are very, very qualified, very polite, very quiet, very organized, very clean. Uh, and it is a pleasure every time to hear back from clients. "Oh, you guys are great." So um, those things, uh, all together makes us be, uh, the perfect company for a perfect projects and you know we're making sure that the quality is not being delivered just in the construction itself but also in the experience that our clients have while they are, um, going through the process. Um as everybody knows construction process is long, tedious, and not always enjoyable. So we try to make it as, as joyful and fun to the clients as much as possible by not creating hurdles. So um, you know we work with many different customers but um the most enjoyable project or one of the most enjoyable projects is one I'm doing right now. Um, the client is very flexible and very, um, helpful. Um, he he's coming from the high-tech industry and, uh, even though that the high-tech industry is very demanding, um, whenever we have any issues or anything like that, um, we do give the reasoning, we do explain, we do fix everything that needs to be fixed even if it's not our issue. Um, and he's very, um, pleasant. Um, there are all kinds of different people in this market that we work for. Some are more pleasant, some are less. Uh, but all in all, we we it's really fun to work with somebody who can be actually like a team and work with us as a team. Uh definitely our company is and need to be a team player. But when you know when you work with a client, it's not just you doing the job and he needs to pay you. It has to be teamwork. And um you know whether it's the design, whether it's an issue in the design, whether it's you know because when you put it on paper it's one thing it's mo most of the time it's very easy to convert what's on the paper to, uh, to what's on-site. But sometimes there are challenges that once you open the wall you kind you find out all kinds of things. Uh, like right now we found out that the continuous beam is actually spliced, uh, to two beams. Uh, and now we have to come up with the solution. So we went to the client, we we spoke to him, we worked with him together on and shared with him what the issue is and how we going to resolve it. We contacted the engineer and the client is very pleasant, uh, to work with. So um, it's not important only that your contractor would be pleasant. It's important to work also with pleasant people which most of the time we we're very, very, very, very lucky. I want to say 99% of the time we got lucky to work with, with, um, with pleasant people. We try to, uh, let our potential customer know that a it's not me and my team, it's us. Uh, the client itself if he will come and work with us, he will be part of the team. He will be involved. He will see the process. he will have obviously a say of what he wants and what he needs and we will work on it together as a team. Um, it's very important to work together with the clients versus, uh, you know coming and doing drawings coming around and showing them this that the other and then to say here this is what it is you know this is what you paid for. Um we're very flexible. We always offering tradeoffs. Um this is very important because people should have all the flexibility in their lives to do you know changes and change what was on the design if they want to change it um or to give them better options to have more new resources, we have a lot of resources, um that we can actually give our clients and have them you know choose from and, uh, maybe even reduce budget even though that the budget was already determined in advance a lot of times I come with ideas and I say you know what even though we quoted it per plan because we're bidding against other people actually I have a suggestion here is you know an equivalent material that is very highly recommended as well and will do the same job but it will cost for example half or three-quarters of what the other material will cost or the installation it's much easier and will save you time on installation and that's how we can save you money. So um we always try to be a team player, uh, to help people have, uh, choices and to be very, very, very, very flexible. So that's what we try to convey to our new customers. So they understand that you know we are working with them. We are there as a team and we're not there just to come and throw numbers at them. We're there all throughout the process to give solutions to, uh, give better product or, uh, easier way or faster way to, uh, do things without compromising on quality. I think my company is different by um a having most of the people working, uh, on the project from within like with inside the company. Uh so our most of the job in our company is being done by our own employees versus subcontractors. Um that makes us different because a we have control of quality, we have control of scheduling. Um, you know these days after the pandemic a lot of subcontractors don't deliver what they promise they will deliver. Thank God, uh, my company has no issues like that because I want to say about 95% of our products or the production is being done in-house and it's all by trained people. So that makes us different by being able to control quality, being able to control deliverables, and being on time for our clients. Um, we only rely on subs when we have to. Um and it doesn't happen too much.
