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Diamond Certified Video Reports
JC Garage Door Center in 5 Useful Answers
[Music] We taking the time to teach the customers about the doors, the products we sell, and uh explain how the door work does. um maintain the customer has to know because they don't know that much about doors. They only know that they go up and down mechanicals and uh imagine that's important for them for the door. Imagine that's the key to you can have the rest of the year all the year a door working in main conditions. Okay. So I think that's the principle that is It's important that they know about the problem cuz I was a superintendent at on that time and then um I lost the job and then I started looking for a job and by accident I bumped into garage stores and uh after I started getting uh into it's I started liking because I uh my background is engineering. So I like mechanical things and then uh I see that as I can be making improves into the a door how to put a door together and that's how I get it and love it then I do for the last 32 years. Okay. The my favorite thing is helping people, okay, to make a decision sometimes uh what kind of door they going they can put it in their home and only helping them by giving information. They the ones who going to make a decision what door they're going to put it in there. And then when uh when we see the difference uh uh by getting in the morning see that door the existing door and then when we left in the afternoon the house is different house and that make me feel really good about my job and uh that I deliver something to helping people to make their house looks more beautiful. Okay, this is a a a job that we did in uh in the city of Val. There is a old couple. They have two doors and they have a two-story house, but they have a interesting problem. They have a post in the way and they call another companies and every one of them they wanted out the opening of the doors and the lady wasn't like that idea. So when we got called and I showed up over there, I got my tape and I started take the me uh measurements and uh I get into my idea to we can do the door without to make the alteration. The only thing we had to find another way to install it and that's what I my mind I started working and use the my knowledge about engineering and uh uh we able to do the job and I put those doors without alterate the opening and the doors functionate perfectly and it's it's it's uh people when see people see those doors they say they amazed that would I get the idea But it is only when you make your mind work and then and see whether you can do okay and those doors still we installed it up six years ago. We never got called back yet for a problem. They need to know that is we a familyowned business. The whole family is involved in the business and uh uh we operate every single part of the uh installer salesman office stuff with family all of them are related. So as and that's that's why I think it is the best way because everybody put his uh best effort to make the company better and to satisfy the customers because for us is they're really important and that uh I think that at the end the result is the uh the after 12 years of the we started this business we still open and with a lot of uh good reviews from customers, not cut corners. Cut corners in the industry in any in any industry probably this it's a it's a bad thing to do. It's the door coming with one way that has been engineered to work. You're not supposed to be cut corners and do it your way and then you know at the end it's not working properly. That's just only ask for trouble and that one's going to show up right away. So when we install a door, we make sure everything was supposed to be do we done and uh either we test it and retest. There is a lot of companies they don't do that and uh they only put it on and run and we stay and then we talk to customer explain to them how they work and that's important and so if you wanted something to keep install it right and that's just I think the key is for that okay we follow the uh the tips that we received from Kota and from uh uh you know uh from Ida and OSHA. So we follow those. When we get into a house, we always use a mask. We got uh when we working in a garage, we use a mask. We we talking to a customer, we and uh we keep our distance. When we touching anything, we disinfect it. We carry uh towels for that purpose in our trucks. We have a sprays uh is in case that we do uh do something. And when we deliver, example, we install an opener, we give you the customer the the remote control. That remote control is in a bag. We don't touch the remote control. It's it's in a bag when we deliver it to them. And then we uh carry u uh hand sanitizer in our trucks too. So we try to follow the precaution we have and the whole team is vaccinated now and we uh we've been lucky that is we not being infected and we don't infect nobody else either. So and uh uh you know we always look it out for the what the CDC have to say about uh the new steps that have to coming out.
