Diamond Certified Company Report

JC Garage Door Center

Diamond Certified Company Report

JC Garage Door Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 126 VERIFIED CUSTOMERS i

V. S. S.

VERIFIED JC Garage Door Center CUSTOMER

1 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they responded fairly quickly, they are fairly priced, and they did the job right.

I liked the rapid response time. I'm really satisfied with the work they did.

Karen R.

VERIFIED JC Garage Door Center CUSTOMER

2 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. They are very knowledgeable and helpful.

They know a lot about custom garage doors. I had to get the glass replaced in my door in town, and they cut it wrong, so I called JC and they were able to fix it without any problems, and it's a difficult door to handle. I would like them to add on to what they did for me in the future.

Mila H.

VERIFIED JC Garage Door Center CUSTOMER

3 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would hire them. I'm very pleased with his work.

He was thorough, he did his job, he was done, and he left.

Read All 126 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Juan Caballero, Owner

JC Garage Door Center provides, installs and repairs garage doors for residential clients in Solano, Napa, and Contra Costa Counties. The company’s Suisun City showroom features a wide variety of door products made by industry leaders like LiftMaster and Carriage House Door Company, and its technicians are available 24/7 to handle emergency repairs.

Owner Juan Caballero says JC Garage Door Center’s customer-oriented business practices have allowed it to maintain a loyal clientele base that’s quick to refer the company to others. “We don’t just try to sell doors to our customers—we take the time to educate them about the products they have in their homes and show them how to keep them in good shape. Our clients know we’re not going to push them toward things they don’t need, and they really appreciate that type of honesty."

JC Garage Door Center’s meticulous approach to quality control includes providing every job with the hands-on expertise of Mr. Caballero himself. “My sons do all the installations and repairs, and they’re well-trained and know how to do the job correctly, but I still recheck everything to make sure it’s perfect,” he says. “By going the extra mile, we’re able to ensure the long-term satisfaction of our customers.” 

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON JC Garage Door Center

Locations

Solano County
Napa County
Contra Costa County
Fairfield
Vacaville
Suisun City
Vallejo
Benicia
Dixon
Cordelia
Green Valley

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SERVICES PERFORMED

Garage Door Sales, Installations & Repairs
Garage Door Openers

DIAMOND CERTIFIED RESEARCHED ARTICLES ON JC Garage Door Center

A recent garage door installation by JC Garage Door Center

Company Profile

JC Garage Door Center provides, installs and repairs garage doors for residential clients in Solano, Napa, and Contra Costa Counties. The company’s Suisun City showroom features a wide variety of door products made by industry leaders like LiftMaster and Carriage House Door Company, and its technicians are available 24/7 to handle emergency repairs.

Owner Juan Caballero says JC Garage Door Center’s customer-oriented business practices have allowed it to maintain a loyal clientele base that’s quick to refer the company to others. “We don’t just try to sell doors to our customers—we take the time to educate them about the products they have in their homes and show them how to keep them in good shape. Our clients know we’re not going to push them toward things they don’t need, and they really appreciate that type of honesty."

JC Garage Door Center’s meticulous approach to quality control includes providing every job with the hands-on expertise of Mr. Caballero himself. “My sons do all the installations and repairs, and they’re well-trained and know how to do the job correctly, but I still recheck everything to make sure it’s perfect,” he says. “By going the extra mile, we’re able to ensure the long-term satisfaction of our customers.” 

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Company Philosophy

"Our clients always come first, no matter what. They keep our business alive, so we do everything we can to meet their needs and accommodate their schedules. Ultimately, we want them to think of us as a great company that always does a great job."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for garage door companies that have earned the prestigious Diamond Certified award. For JC Garage Door Center, the best way to consistently ensure customer satisfaction is to provide every client with honest, high-quality service, regardless of the extent of the work. “This company was founded on the principles of honest and quality, and that’s still how we operate today,” says owner Juan Caballero. “When we see our customers around town, we know we can greet them happily and they’ll be equally glad to greet us.”

JC Garage Door Center has been providing, installing and repairing garage doors for residential clients in Solano, Napa, and Contra Costa Counties since 2009. The company carries a wide range of products at its Suisun City showroom (including doors made by industry leaders like LiftMaster and Amarr), and its technicians are available 24/7 to handle emergency repairs.

Unlike less experienced garage door companies that take a “one size fits all” approach to every job and let the quality of their work suffer as a result, JC Garage Door Center prioritizes quality and attention to detail in every aspect of its operations. “We believe quality is priceless, so we make sure it comes first on every job,” affirms Mr. Caballero. “Whether they need large installations or minor repairs, our customers can be assured they’re getting the best possible service.”

JC Garage Door Center further differentiates itself from its competition by providing every job with the hands-on expertise of Mr. Caballero himself. “I’m present on each jobsite to make sure things are being done correctly,” he explains. “The way I see it, it takes a lot less time to double check things than it does to come back and fix them, so I always do a final inspection before signing off on a project.”

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Industry Info

If you’re considering installing a steel garage door, make sure you understand your options. Besides aesthetics, an important attribute to look for in a garage door is durability. In this regard, a steel garage door offers the most cost-effective option, providing maximum durability for a reasonable price. However, when it comes to choosing a steel garage door, there are some important things to know.

Primarily, it’s crucial to remember that steel garage doors come in different gauges. Basically, the lower the gauge, the thicker the metal. For example, a 24-gauge steel door is stronger than a 25-gauge door, and so forth. According to Juan Caballero, owner of JC Garage Door Center in Suisun City, you should always go with the strongest option available. “When it comes to non-insulated steel garage doors, the best choice for residential use is 24-gauge,” he says. “Garage doors go all the way to 28-gauge, but I don’t recommend going any lower than 25 because your door will be more susceptible to damage.”

Mr. Caballero says insulated doors are exceptions because their “sandwich” construction provides additional reinforcement. “Since an insulated garage door has two layers of metal, you can go down to a 25- or 26-gauge door because the two layers provide ample strength when they’re combined. But again, when it comes to a single-layer door, I always recommend 24-gauge for maximum durability.”

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Frequently Asked Questions

Q: How soon can you get here to fix my garage door?

A: It depends on how far out we’re booked. When you call, we’ll check our schedule and give you the soonest spot we have available.

Q: How much does it cost to install a new garage door?

A: It depends on the type of door you want. We always recommend investing in a high-quality door—that way, you only have to buy it once rather than over and over again, which tends to happen with cheaper doors.

Q: Do you install quality products?

A: Absolutely. We only install long-lasting products made by top manufacturers.

Q: What kinds of warranties do you offer?

A: We provide a one-year warranty on newly installed doors and door openers, as well as a 30-day warranty on repairs. However, you shouldn’t hesitate to call us if it has been longer—even if a problem arises after the 30-day mark, we’ll be happy to check it out.

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SELECTED PHOTOS FROM JC Garage Door Center

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Juan Caballero

Expert CONTRIBUTOR PROFILE
  • Juan Caballero is a 28-year veteran of the garage door industry and owner of JC Garage Door Center, a Diamond Certified company. He can be reached at (707) 654-4153 or by email.

Juan Caballero: Opening the Door to Success

By James Florence, Diamond Certified Resource Reporter

SUISUN CITY — Juan Caballero was a superintendent for a property developer when an economic recession left him unexpectedly out of a job. What he didn’t realize was that this seeming setback would open a door to an opportunity for greater professional success. “The construction industry was hit pretty hard by the economic recession in the late ’80s, which left me and a lot of others without work,” he remembers. “Since no one was hiring supervisors, I took the only position I could find: a garage door installer.” After an initial slow start, Juan quickly improved and became adept at his new livelihood. “On my first job, it took me five hours to install the door—really, really slow,” he recounts. “However, during the next year, I figured out some techniques and developed a system by which I could install a door in 45 minutes.”

Later, after getting injured on the job, Juan moved over to sales, where he gained experience in a totally different side of the industry. After the business he worked for was sold in the wake of the 2008 stock market crash, Juan took the opportunity to get licensed and started installing garage doors on his own.

Today, as owner of JC Garage Door Center, Juan says his favorite part of his job is taking care of his customers. “I take pride in providing an honest service. I don’t take advantage of people by recommending things that aren’t really needed; rather, I educate my customers and only do what’s necessary. That makes me feel good and lets me sleep really well at night.”

Originally from Mexico City, Juan came to the United States in 1979 and resides today in Suisun City, where he appreciates its small-town atmosphere. “After growing up in Mexico City and then living in San Jose, I’d grown pretty tired of city life,” he recounts. “When I was hired as a construction superintendent, the job was in Vallejo, so my wife, Martha, and I started looking for a nearby place to live. During our search, we drove through Suisun City and instantly fell in love with it. We’ve been living here happily ever since.”

Outside of work, Juan loves to get out and enjoy the diverse Bay Area landscape. “Martha and I go on a lot of weekend trips to places like national parks, beaches and the mountains,” he explains. “There’s so much to see and explore here, so it’s fun getting to know the area better.” Additionally, Juan enjoys spending time with his four grown children, all of whom are spread out along the West Coast. “Since our kids all live in different places, it’s hard to get everyone together at one time, but we try to do it on holidays like Thanksgiving and Christmas.”

When asked about a personal philosophy, Juan espouses the virtues of a lifetime of learning. “I love to learn, which is why I read a lot and watch networks like History and Discovery,” he says. “I’m not the type of guy who has seen a few things and thinks he knows everything. Learning is a process, and there are new things to learn all the time. I probably learn something new every day.”

When asked the first thing he’d do if he were to retire tomorrow, Juan says he’d hit the road. “I’d take my wife, jump in our SUV and take a road trip through the United States. Before we start doing a lot of traveling overseas, I’d like to get to know all of this country.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: I’m a night owl, but I still get up really early.

Q: What’s your favorite holiday?
A: Christmas—people seem to be happier and friendlier than usual.

Q: If you could travel anywhere in the world, where would you go?
A: Spain, because I want to learn more about my heritage. All I know is that my last name originates from there.

Q: What’s your favorite thing to do on a rainy day?
A: Sit with a cup of coffee and watch the rain.

Q: Do you collect anything?
A: I used to collect hats, but now I’ve switched to collecting Coca-Cola memorabilia.

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Expert articles
  • A Practical Consideration for Garage Door Selection

    SUISUN CITY — When choosing a new garage door, there are several details to consider, including material type, design style and whether or not you want windows. However, there’s another important consideration for garage door selection that’s often overlooked: your garage’s orientation in regard to the sun.

    If your garage door faces west, the afternoon sun hits it pretty hard, which can cause your garage’s temperature to get uncomfortably high on warmer days. What’s more, this temperature increase can potentially cause issues with sensitive items that are stored in the garage, like paint and wine, which require a cooler environment.

    For this reason, if you have a westward-facing garage, consider investing in an insulated door, which will help keep the heat outside. Even if you can’t afford a top-of-the-line model, there are economical options available, such as a vinyl-backed insulated door. When you’re in your garage on a hot summer afternoon, you’ll be glad you made the additional investment.

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Expert video tip
  • Video: Consideration for Choosing a Garage Door

    Complete Video Transcription:

    SUISUN CITY — Host, Sarah Rutan: When choosing a new garage door, it’s important to account for the orientation of your home. Today we’re in Suisun City with Diamond Certified Expert Contributor Juan Caballero of JC Garage Door Center to learn why.

    Diamond Certified Expert Contributor, Juan Caballero: A lot of people, they don’t know their risks, their home facing west. What that mean, the sun is going to heat that door really hard in the afternoon, especially in the summertime. Summertime is, the afternoon sun is the hottest sun during the day. So, the best thing to do, to put a garage, to choose a garage door for that matter, is to get an insulated door. You don’t have to have the top-of-the-line insulated door. But you can put at least a vinyl-back insulated door that exists in the market that’s not real expensive.

    And it’s, they’re going to be really good for your garage. Your garage a little bit cooler in the afternoon. And that’s just the best way to choose a door, how your house is facing. If it is west, you use the insulated door. 

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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JC Garage Door Center WEBSITE AND EXTERNAL FEED
  • JC Garage Door Center SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON JC Garage Door Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 126 VERIFIED CUSTOMERS i
JC Garage Door Center : Average 9.6 out of 10 based on 126 unique customer surveys of customer satisfaction.

V. S. S.

VERIFIED JC Garage Door Center CUSTOMER

1 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they responded fairly quickly, they are fairly priced, and they did the job right.

I liked the rapid response time. I'm really satisfied with the work they did.

Karen R.

VERIFIED JC Garage Door Center CUSTOMER

2 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. They are very knowledgeable and helpful.

They know a lot about custom garage doors. I had to get the glass replaced in my door in town, and they cut it wrong, so I called JC and they were able to fix it without any problems, and it's a difficult door to handle. I would like them to add on to what they did for me in the future.

Mila H.

VERIFIED JC Garage Door Center CUSTOMER

3 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would hire them. I'm very pleased with his work.

He was thorough, he did his job, he was done, and he left.

Christina D.

VERIFIED JC Garage Door Center CUSTOMER

4 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

The turnaround time from ordering my door to having it installed was very fast. We also got a new motor and track. I was very pleased.

Very straightforward, a simple process

Karen S.

VERIFIED JC Garage Door Center CUSTOMER

5 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know what I'd say.

They were quick. They're located close to my home.

Robert L.

VERIFIED JC Garage Door Center CUSTOMER

6 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

The price and quality were good. They were reliable and showed up on time.

They were professional and did a great job. I'm happy all around.

Susie R.

VERIFIED JC Garage Door Center CUSTOMER

7 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't have any comments.

They responded to my request very quickly, and they did the work well. I'm okay with the quality of the work, but it's not the best.

Steve S.

VERIFIED JC Garage Door Center CUSTOMER

8 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a fast and efficient company.

I've used them twice. They know what they're doing and are reasonably priced.

Carter H.

VERIFIED JC Garage Door Center CUSTOMER

9 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time, and they are reasonable.

They will jump through hoops for you.

Enrique T.

VERIFIED JC Garage Door Center CUSTOMER

10 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional. I have always received good work from them. I have used them quite a few times.

When they say they are going to be here, they get the work done and they leave.

Raquel S.

VERIFIED JC Garage Door Center CUSTOMER

11 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, they do high quality work, they are punctual, and they are a great business to work with.

They are easy to work with.

Elizabeth K.

VERIFIED JC Garage Door Center CUSTOMER

12 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy to work with, and I know their products, so it is easy for me. They are right nearby, so it is super convenient.

They are close by. My experience was good. I will use them again.

Rick B.

VERIFIED JC Garage Door Center CUSTOMER

13 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are easy to work with, the communication is great, the prices are good, and they are very responsive.

They were easy to work with.

Mark H.

VERIFIED JC Garage Door Center CUSTOMER

14 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality at a good price

On time, and they delivered what I expected.

Kikran T.

VERIFIED JC Garage Door Center CUSTOMER

15 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient and accommodating with on-the-fly scheduling, I had an emergency when I was here with my son. I had to leave, and they still did a great job. They ended up leaving and coming back in about 30 minutes. There was no extra charge for them having to come back when I had to leave.

Very efficient, they were in and out, done in no time.

Edwin A.

VERIFIED JC Garage Door Center CUSTOMER

16 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them. They're pretty good.

Ultimately, they had what I was looking for.

Bert V.

VERIFIED JC Garage Door Center CUSTOMER

17 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, and they did a good job. They said what they were going to do, and they did it.

We went to them, because they had a specific door that we wanted. They did a great job on the actual work as well.

Vladmir M.

VERIFIED JC Garage Door Center CUSTOMER

18 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have quality products and a good selection. I'm satisfied.

They had what I wanted.

Max D.

VERIFIED JC Garage Door Center CUSTOMER

19 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job for us.

I liked the quality of their work.

Chuawcey M.

VERIFIED JC Garage Door Center CUSTOMER

20 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I've used them consistently in the multiple properties I own. They're great.

The quality is above average. I enjoyed their service and I'd use them again.

Read All 126 Survey Responses at Ratings View