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Diamond Certified Video Reports
AWC in 5 Useful Answers
[Music] Um, yeah, so helpful expertise, uh, for us is we're on, we're on the job, uh, in the customer's home. Um, and we, if we see anything that we need to address with them, we will go ahead and talk to the customer about, uh, you know what we know, our expertise on, on whatever it be. We do a lot of services. So, uh, for example, for air ducts, um, a lot of times we'll notice, oh, this air duct, this certain duct is disconnected or, um, you know, we'll give them guidance on their filters, how often they should replace their filters, um, how often they should clean their ducks. Um, and other other services, for example, would be, like, uh, um with gutter cleaning. Uh, sometimes their gutters aren't functioning properly. So, we want to address that with them. Let them know that, you know, you need to fix this, replace it, or whatever needs to be done. Um, and if it's a service that we don't do, it's good to be connected with Diamond Certified because we could just hand them a book and say, "Here, you know, these are all going to be reputable companies." Okay. So, we hired about probably it was probably about 15 years ago that we hired a guy. He was going down the wrong path in life really, and he lost custody of his children, and, um, you know, he really turned his life around with us. He ended up getting back custody of his children. He got to see his kids grow up now. Um, he's since, uh, since then he's left and started his own company doing the same thing. Um, he's just further down south from us so he's not really a competitor but, um, he is doing the same thing, and we stay in touch with him. He'll refer us for people; we'll refer him to clients, um, and he and so yeah, he's doing good. I think it's a great success story for us because we basically got to see this guy grow. One of the things that we enjoy is the satisfaction of a job well done, especially when a customer gives us positive feedback. We get feedback all the time about the air duct cleaning that people feel like their house feels more clean, and people with allergies don't have as many allergy problems, and window cleaning. People are always saying, "Oh my gosh, it looks like my windows aren't even there. They're so sparkling clean." Another thing that we really like about our work is that we feel a lot of pride when a customer tells us about our crew and they compliment our employees all the time. They're always telling us how hardworking and friendly they are and how clean they are. We also enjoy our office camaraderie because after all, we're a mom and pop and son organization. So, we get to work together every day. And the person that I have in the office with me, Christy, she's like one of the family, even though she really isn't. So, those are the things we believe. It's the size of our company. It's not too big. It's not too small. It's just right. We're big enough to have enough staff and crew members to take care of a job right away for people. And yet we're small enough to provide personalized service so that we are talking to the person from the beginning of the job to the end. And they know that somebody here in the office or one of the staff members or one of the crew members knows what's going on and will take care of it. We answer the phone, not an outside answering service. And people don't have to wait on an automated phone thing to ask some questions. They get a real person every time they call. And because we treat our clients as if they're family, the personalized service starts when we answer the phone for the first time and ends when we talk to them after the job is done. And we do our best to provide our best knowledge and professional care, still making sure it's a customized service experience with each individual customer in mind. Well, my dad started this company in 1946 when I was born. In 1965, one of his workers fell off his horse, and the horse fell on him and the union had nobody available. So, he said, "Hey, I need you." And being very athletic at the time, climbing and all that stuff was no problem at all. So, I started as an apprentice window cleaner in San Francisco under Union Local 44, the window cleaners union. I worked there with my dad for seven years, and then I was voted in as secretary-treasurer of the union. I did that for the next 17 years, thereabouts, and got to work with Kalosa and helped the safety laws be put together in 1974, and that was a great undertaking. I left the administration department in 1987 and then in 1990 I returned as a window cleaner. By that time my dad had semi-retired and had very little work. But unfortunately from 1987 through 1994 before he died, uh, he had heart failure. So my days off I did his work for him. And um, we decided in 1997 to rebuild, rebrand window cleaner, AWC window cleaning company. Approximately 20 years later, Joe came to work for us. Joe runs the company now, which I'm very happy for. We went from a mom and pop one-man operation to eight techs full-time office staff. And the best part of this whole operation is I get to go to work every day with my wife of 56 years and my son Joe. And as they say, life is good.
