Diamond Certified Company Report

AWC

Diamond Certified Company Report

AWC

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Bruce W.

VERIFIED AWC CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were thorough and able to access difficult areas.

Their cleanliness was the best thing.

B. M. F. I.

VERIFIED AWC CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they need someone reliable, use them.

They show up for appointments, do everything, and point out the things you should be doing. They're very thorough.

S. D. C.

VERIFIED AWC CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

They were on time, they returned calls, and they were respectful.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

(L to R) Owners Ron, Carol and Joe Frediani

AWC cleans air ducts, dryer vents, windows, and gutters for residential and commercial clients in San Mateo, Santa Clara, and San Francisco Counties. The family-owned and operated company utilizes a variety of state-of-the-art cleaning equipment to complete jobs quickly and efficiently (including the newest equipment from Rotobrush), and it also offers pressure washing services and is available 24/7 to answer customers’ calls.

Co-owner Carol Frediani says much of AWC’s seven decades of success can be attributed to its customer-oriented approach to cleaning. “This company was established in 1946, so we’ve spent many years developing a reputation for always being there for our clients. They know they can call us any time and we’ll be ready to help them with their cleaning needs, and they really appreciate that.”

AWC maintains a staff of highly skilled and experienced technicians, all of whom are trained to perform work that adheres to the company’s high standards. “We’re very particular about the people we hire,” affirms co-owner Ron Frediani. “Every technician we send to a customer’s home is polite, responsive, on time and professional. Regardless of what a client throws their way, they respond with cheer and get it done.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON AWC

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County
San Francisco

SERVICES PERFORMED

Air Duct & Dryer Vent Cleaning
Window Cleaning
Gutter Cleaning
Pressure Washing

BRANDS Supported
  • Rotobrush

  • Sorbo

DIAMOND CERTIFIED RESEARCHED ARTICLES ON AWC

Company Profile

AWC cleans air ducts, dryer vents, windows, and gutters for residential and commercial clients in San Mateo, Santa Clara, and San Francisco Counties. The family-owned and operated company utilizes a variety of state-of-the-art cleaning equipment to complete jobs quickly and efficiently (including the newest equipment from Rotobrush), and it also offers pressure washing services and is available 24/7 to answer customers’ calls.

Co-owner Carol Frediani says much of AWC’s seven decades of success can be attributed to its customer-oriented approach to cleaning. “This company was established in 1946, so we’ve spent many years developing a reputation for always being there for our clients. They know they can call us any time and we’ll be ready to help them with their cleaning needs, and they really appreciate that.”

AWC maintains a staff of highly skilled and experienced technicians, all of whom are trained to perform work that adheres to the company’s high standards. “We’re very particular about the people we hire,” affirms co-owner Ron Frediani. “Every technician we send to a customer’s home is polite, responsive, on time and professional. Regardless of what a client throws their way, they respond with cheer and get it done.”

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Company Philosophy

“We have a lot of respect for our customers, so we care for their homes as if they were our own and do whatever it takes to ensure their satisfaction. Our ultimate goal is to make sure each client has the best possible experience, so if anything goes wrong, we’ll be right there to take care of it."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for air duct cleaning companies that have earned the prestigious Diamond Certified award. For AWC, the best way to keep customers satisfied is to offer them a versatile suite of services that aren’t typically found in one place. “The fact that we clean everything from air ducts to windows essentially makes us a one-stop shop for home maintenance, which is helpful for people who want to get a lot of things done at once,” says co-owner Joe Frediani. “Plus, we offer a discount for ordering multiple services during one appointment, so it’s a real win-win for our customers.”

AWC has been cleaning air ducts, dryer vents, windows, and gutters for residential and commercial clients in San Mateo, Santa Clara, and San Francisco Counties since 1946. The family-owned and operated company uses pressure washers and other state-of-the-art equipment to complete jobs quickly and efficiently, and it’s available 24/7 for its customers’ convenience.

Unlike less experienced air duct cleaning companies that lack the resources and training to offer responsive service, AWC is quick to reply to its customers and take care of their needs. “When a customer calls us, they talk to a live person who addresses their concerns and sends a technician in a timely fashion,” says co-owner Ron Frediani. “It’s rare for us to not be on a jobsite within 48 hours of the customer’s call. We just do our best to be there when they need us.”

Ultimately, the Frediani family sees AWC’s seven decades of experience as its most important attribute. “We’ve been in business for 70 years, which is practically unheard of for home maintenance companies, so our customers have a lot of assurance that we’ll be able to handle their jobs,” says co-owner Carol Frediani. “They know they can call us any time and we’ll help them with their cleaning needs.”

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Industry Info
While an airtight home is good for energy efficiency, it makes air quality a greater concern.

 “Due to improvements in modern window and door technology, today’s homes are more tightly sealed than ever,” explains Joe Frediani, co-owner of AWC in Millbrae. “While this is good for keeping conditioned air inside the home, one drawback is the home isn’t able to ‘breathe’ very well. As a result, all the air that gets circulated through the HVAC system tends to stay inside, which can make it challenging to maintain a high level of air quality.”

This lack of ventilation is further exacerbated by the increased use of heating and air conditioning in today’s world. “Between heating in the winter and air conditioning in the summer, the HVAC systems in most homes are running all the time,” says AWC co-owner Ron Frediani. “This increased use means a greater amount of airborne particles being circulated through the system, which results in more dust accumulating in the air filter and ductwork.”

With this in mind, consider the following steps for maintaining air quality in your home:

Change your HVAC filter regularly. Filters should be changed in accordance with the manufacturer-recommended interval. For example, if your filter is rated for three months, be sure to replace it every three months.

Upgrade to a better filter. Standard 1-inch fiberglass filters only provide a minimal amount of filtration, whereas high-grade, pleated filters do a better job of capturing dust, allergens and other airborne particles.

Have your air ducts periodically cleaned. A home’s air ducts should be professionally cleaned every two to three years, and more often if there are inhabitants with severe allergies or respiratory issues. Remember, effective air duct cleaning requires the right equipment and techniques, so be sure to hire a certified professional for the job.

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Frequently Asked Questions
Q: Are you an air duct cleaning company or a window cleaning company?
A: “We were originally founded as a window cleaning company, but over the years, we’ve added other services like gutter cleaning and power washing. In 2004, we added air duct cleaning to our repertoire to provide another useful service for our customers.”
 
Q: How do I know if my air ducts need to be cleaned?
A: “Ducts situated in the floor tend to get dirty faster than those in the ceiling, but all ducts get dirty over time, so if you’ve never had your ducts cleaned or it has been several years, they’re likely in need of service. We have an in-line camera system that we can use to show you the condition of your ducts.”
 
Q: Can I stay in my house while you clean my air ducts?
A: “Yes, it’s totally safe for you to remain in the house while we work. However, the equipment we use is pretty loud, so it may not be very pleasant. Also, if you’re hypersensitive to allergies, you might want to vacate the house until we’re done. Although we use HEPA filters, small amounts of dust can’t be prevented, which could be an issue for those with acute respiratory or allergic sensitivities.”
 
Q: How can I tell if my dryer vent needs to be cleaned?
A: “While your dryer is running, go outside to the exhaust vent and put your hand up to it to feel the air coming out. It should feel like a blow dryer, with a reasonable amount of pressure. If there’s little or no pressure, your vent may be clogged.”
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SELECTED PHOTOS FROM AWC

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ron Frediani

Expert CONTRIBUTOR PROFILE
  • Ron Frediani is the second-generation owner of AWC, a Diamond Certified company. He can be reached at (650) 273-5410 or by email.

Ron Frediani: Capable Expansion

By James Florence, Diamond Certified Resource Reporter

MILLBRAE — As second-generation owner of AWC, Ron Frediani hasn’t just maintained his family’s company—he has also managed to expand upon its capabilities. “My dad and uncle started AWC in 1946 and I started working for them in 1965,” he remembers. “Over time, we’ve branched out from mainly doing window cleaning to providing services like gutter cleaning and power washing. About 12 years ago, we added air duct cleaning to our repertoire. Not only that, the company is now in its third generation with my son, Joe, who will take over when I retire.”

Today, after more than 50 years with the company, Ron says his favorite part of his job is interacting with customers. “For many years, I was out in the field doing the work, so I appreciate the fact that I’m now able to focus solely on dealing with customers. This allows me to put all my energy into making sure we’re providing great service and keeping our customers satisfied.”

A resident of San Mateo County (where he lives with his wife, Carol), Ron spends much of his time outside of work volunteering in his local community. “I’m a longtime Lions Club member, and I previously served as president of our local chapter,” he explains. “I do a lot of community service through the club and help oversee a lot of our projects. One of our big programs right now is providing free eye exams for local children.” When he’s not busy serving his community, Ron likes to relax by watching sports and taking the occasional trip to Hawaii.

In his life and career, Ron espouses the importance of the family dynamic. “We try to treat our customers like we would treat our family and friends,” he affirms. “I think the family dynamic has always been the greatest aspect of our business. Since we’re a family-run business, we get to know our customers and they get to know us.”

When asked what his future retirement will look like, Ron says his life won’t change too much. “I’m the kind of guy who needs to stay busy, so I’ll probably keep doing a lot of the same things I do now. Wherever I am, I like to be active and involved with whatever is going on around me.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The Golden State Warriors and the San Francisco Giants.

Q: Did you play any sports in high school?
A: I played basketball and baseball.

Q: What’s your favorite thing to do on a rainy day?
A: Relax and listen to music.

Q: What kind of music do you like?
A: I’m a ’50s guy, so I enjoy Elvis, Little Richard and other artists from that era.

Q: What’s your favorite snack?
A: Popcorn.

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Expert articles
  • 3 Ventilation Tips for Homeowners

    MILLBRAE — When it comes to in-home ventilation, there are some crucial aspects all homeowners should know about. Here are three tips to keep in mind:

    Change your furnace filter. In order to maintain proper ventilation for your home and HVAC system, your furnace air filter needs to be changed at regular intervals. Check your filter’s label for the manufacturer-recommended replacement interval and stick to it. If you have a washable filter, wash it as directed. If you don’t know where your furnace filter is located or how to replace it, call an HVAC professional for assistance.

    Keep an eye on your dryer vent. Adequate dryer vent airflow is important because it ensures proper dryer functioning and prevents potential fire hazards. Fortunately, there’s an easy way to test dryer vent airflow: go outside while your dryer is running and use your hand to feel the air coming out of the exterior vent. It should feel like a blow dryer. If the air flow seems weak, you may have a clog in your dryer vent. If you think your dryer vent is clogged, don’t delay in clearing the obstruction, as it may pose a fire threat.

    Beware “discount” duct cleaning coupons. One of the best ways to maintain in-home air quality is to have your air ducts professionally cleaned every few years. However, when hiring a duct cleaning company, it’s important to be selective. Since duct cleaners aren’t required to be licensed, not all of them use effective cleaning methods. The lack of industry oversight also makes it easy for disreputable companies to take advantage of unsuspecting consumers.

    If you see “bargain” coupons in the mail or receive over-the-phone offers for discount duct cleaning services, be wary. Always read the fine print and do some research to make sure you’re hiring a reputable company. That way, you can rest assured that you won’t get more than you bargained for with your duct cleaning service.

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Expert video tip
  • Video: Furnace Filter Replacement

    Complete Video Transcription:

    MILLBRAE — Host, Sarah Rutan: Most people know it’s important to replace their furnace filters, but not everyone knows how often it should be done. To learn more, we’re in Millbrae with Joe Frediani of AWC, speaking on behalf of Diamond Certified Expert Contributor Ron Frediani.

    Diamond Certified Expert Contributor, Joe Frediani: Your furnace filter should be replaced as often as needed. Some of them are washable, so just make sure you wash it as directed. Others are disposable. A lot of the disposable ones are, you know, they have a longevity of three months. So, make sure you change that out after 3 months of running either your air conditioning or your heating. Just know when and how to replace that. If you don’t know, then call an expert and get it replaced and that will help on your indoor air quality. 

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Furnace Filter Replacement

    Complete Video Transcription:

    MILLBRAE — Host, Sarah Rutan: Most people know it’s important to replace their furnace filters, but not everyone knows how often it should be done. To learn more, we’re in Millbrae with Joe Frediani of AWC, speaking on behalf of Diamond Certified Expert Contributor Ron Frediani.

    Diamond Certified Expert Contributor, Joe Frediani: Your furnace filter should be replaced as often as needed. Some of them are washable, so just make sure you wash it as directed. Others are disposable. A lot of the disposable ones are, you know, they have a longevity of three months. So, make sure you change that out after 3 months of running either your air conditioning or your heating. Just know when and how to replace that. If you don’t know, then call an expert and get it replaced and that will help on your indoor air quality. 

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: Furnace Filter Replacement

    Complete Video Transcription:

    MILLBRAE — Host, Sarah Rutan: Most people know it’s important to replace their furnace filters, but not everyone knows how often it should be done. To learn more, we’re in Millbrae with Joe Frediani of AWC, speaking on behalf of Diamond Certified Expert Contributor Ron Frediani.

    Diamond Certified Expert Contributor, Joe Frediani: Your furnace filter should be replaced as often as needed. Some of them are washable, so just make sure you wash it as directed. Others are disposable. A lot of the disposable ones are, you know, they have a longevity of three months. So, make sure you change that out after 3 months of running either your air conditioning or your heating. Just know when and how to replace that. If you don’t know, then call an expert and get it replaced and that will help on your indoor air quality. 

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
AWC WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON AWC
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
AWC : Average 9.2 out of 10 based on 100 unique customer surveys of customer satisfaction.

Bruce W.

VERIFIED AWC CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were thorough and able to access difficult areas.

Their cleanliness was the best thing.

S. D. C.

VERIFIED AWC CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

They were on time, they returned calls, and they were respectful.

B. M. F. I.

VERIFIED AWC CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they need someone reliable, use them.

They show up for appointments, do everything, and point out the things you should be doing. They're very thorough.

Carrie F.

VERIFIED AWC CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I definitely recommend them. I have the work done once a year and they do a great job.

They do a fantastic job, arrive on time, and they are just great.

Brenda F.

VERIFIED AWC CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do a great job.

I think they are a good family-owned company with nice people.

Lilia N.

VERIFIED AWC CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was very efficient.

It was very rapid and well-done service. They were very good.

Rosalyn Y.

VERIFIED AWC CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They are professional, on time, and reliable.

They are professional, on time, and reliable.

Ann D.

VERIFIED AWC CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good and I was very happy with them. I enjoy my clean windows.

They came, did what they were supposed to do, and everything was fine. They were great.

Lucy M.

VERIFIED AWC CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really awesome, do a great job, and do whatever they can to fit you in. They go above and beyond and are just wonderful. I use them personally for my house and my son is a contractor and he uses them for his jobs. They are wonderful. Not to mention, they have the great personalities, Carol is wonderful and the guys in the field are wonderful too.

The sparkling windows

Travis R.

VERIFIED AWC CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

I just think they did a quality job, they stood behind their word, and their pricing was fair.

V. A. T. C.

VERIFIED AWC CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work very well with customers as far as meeting their needs and they're very courteous.

They do very good work and they're pretty speedy.

S. F. H.

VERIFIED AWC CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, they are very friendly and thorough.

They're very friendly, informative, and they were careful with the equipment and moving about in the house. It's a historic house so that's important.

P. U. R. E. S. F.

VERIFIED AWC CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is great. They were on time, respectful, and did a great job.

They did what they were supposed to do, and they did a really great job.

Studio V.

VERIFIED AWC CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were accommodating. We had an unusual job and they were able to do it.

They weren't pushy. They offered a lot of services but they didn't push any of them on me.

Arnold O.

VERIFIED AWC CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, they are very trustworthy, straightforward, and truthful.

They were straightforward, and we didn't feel like we were being sold to. They had opportunities to upsell, but they were very truthful about what we did and did not need. Since that was our first time working with them that goes a long way. We were very pleased.

Renee F.

VERIFIED AWC CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient and do a thorough job.

Their efficiency, how they were able to get in and out in a timely fashion while doing quality work.

Brady N.

VERIFIED AWC CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Hire them.

They're easy to communicate with, and they communicate well.

Sarah P.

VERIFIED AWC CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, they were thorough, and they came recommended.

They were recommended as being a quality duct cleaner rather than a scam.

Michael Z.

VERIFIED AWC CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really professional and they did a really good job. They did what they needed to which was clean out the air ducts. The guy had all the right equipment, cleaned up after himself, did not rush, and did a nice job.

They were really professional and they did a really good job. They did what they needed to, which was cleaning out the air ducts. The guy had all the right equipment, cleaned up after himself, did not rush, and did a nice job.

Bruno D.

VERIFIED AWC CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very courteous, professional, and they do the job you want.

The courtesy that they show you

Read All 100 Survey Responses at Ratings View