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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Water Well and Pump Companies Rated Highest in Quality?

Photo: Weeks Drilling & Pump Company (2013)

You are the customer. If your goal is to choose a water well and pump company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified pump and well company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated water well and water pump company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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Brandon Varner is manager of the water treatment department at Weeks Drilling & Pump Company, a Diamond Certified company since 2004. He can be reached at (877) 813-7814 or by email.

Brandon Varner

diamond certified contributor profile and expert article

Brandon Varner: Finding a Balance

By James Florence, Diamond Certified Resource Reporter

SEBASTOPOL – When he was a young man, Brandon Varner always hoped to find a career that offered a good balance between office work and field work. He started working in the solar power industry after he graduated college, but when a position opened up at Weeks Drilling & Pump Company, he saw an opportunity to fulfill his vocational vision.

While his education and experience translated well to the position at Weeks, what appealed to Brandon besides the job description was the company’s positive reputation. “I liked that it was a local, family-owned business,” he remembers. “I started talking with them and it just sounded like it would be a good fit for me.” Today, as manager of the company’s water treatment department, Brandon continues to enjoy the benefits of a balanced occupation. “I do spend a significant amount of time handling administrative matters in the office, but I also get to drive around Sonoma County and meet with clients, so I feel very fortunate to be where I’m at today.”

A native of Sonoma County, Brandon lives in Sebastopol with his wife, Natalie, and their daughter, Emma. While he’s spent the entirety of his life in the Bay Area, he says his appreciation for the local weather and landscape hasn’t diminished in the least. “The Bay Area is an ideal place for someone like me who spends the majority of his free time outdoors. Whether it’s going to the snow in the winter or the beach in the summer, my family and I definitely like to take advantage of everything the area has to offer.”

In his life and career, Brandon says he often invokes the wise words of his grandfather. “He taught me the saying, ‘If you’re going to do something, do it right,’ and I feel like that’s something I apply on a daily basis. Whether providing for my family’s well-being or providing my clients with the highest quality water treatment systems available, I try to put my all into everything I do.”

When asked the first thing he’d do if he could retire tomorrow, Brandon says he’d skip town and head to a more exotic location. “I would take my wife to Tahiti. She’s wanted to go on vacation for a while, and we’ve never been overseas together…unless you count Hawaii.”

Ask Me Anything!

Q: If you could immediately master a musical instrument, what would you choose?
A: The piano.

Q: What’s your favorite season and why?
A: Fall. It’s when my wife and I first met, and ever since then I’ve associated fall with the early butterflies in our relationship.

Q: Coffee or tea?
A: Coffee.

Q: If you could time travel, would you go to the future or the past?
A: Probably the future. My wife always says I’m futuristic.

Q: What’s the best gift you ever received?
A: My daughter—she was born on my birthday.

Q: What’s the most death-defying feat you’ve attempted?
A: While snowboarding in Lake Tahoe, I went out of bounds by accident and launched myself off a pretty decent-sized cliff. My friends who followed me said it was about 30 feet. It caught me by surprise and rattled me up, but I was able to walk away without any injuries.

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How To Tell If Your Well Water is Safe


SEBASTOPOL — If your water is supplied by a well, there are some basic health and safety issues you need to be aware of. First and foremost, the only way to know that your water is truly safe is to have… Read more

Expert Video Tip

Video: Water Safety Testing

Complete Video Transcription:

SEBASTOPOL — Host, Sarah Rutan: If your water is supplied by a well, there are some health and safety issues you’ll need to know about. Today we’re with… Read more


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Know What You Want
Good Questions to Prepare For Interviewing Well Drilling Companies in Sonoma County

Whether you live in Windsor, Healdsburg, Santa Rosa, Petaluma, Rohnert Park, Agua Caliente, Asti or Penngrove, or anywhere in Sonoma County, as you think about your well, create a list of questions.

Having the answers to these questions will help you as you enter into conversations with your contractors.

  • Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • What will I be using the water for: only for the house or also for gardening and landscaping?
  • Do I have good elevations near my house where the well might be situated?
  • What is the general terrain like? Are there trees or shrubs that might need to be cleared?
  • Do I have overhead power lines that might be in the way?
  • What kind of land am I drilling in? Is it lowland? Close to the coast? In the mountains?
  • How much water do I think I will need? How have I determined how much?
  • Are there underground power lines near my house and if so, are they near where the well might be? Do I have any neighbors I can consult about their wells?
  • What potential sources of contamination are around? Do I have septic systems, sewage systems, grazing animals, graveyards, power-generating facilities, etc., nearby?
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What To Ask In Person
Questioning Your Sonoma County Contractor in Person

As you continue to plan your well, you will find you have more specific questions to ask once you have interviewed a few possible water well companies over the phone.

Some of the questions might include:

  • How tall is your equipment and how big? Do we need to consider power lines and possibly removing trees?
  • How old is your equipment and is it in good working condition?
  • Will you do the work yourself or do you have a team that does it?
  • When can you start the job, are there scheduling conflicts/limited machinery available?
  • Based on your drilling methods, will we need a water source?
  • What will my land look like once the well is complete?
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  • What To Ask References
    Questions for References of Well Drilling Contractors in Sonoma County

    It’s best to choose a Diamond Certified water well and pump vendor because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a water well and pump vendor in Sonoma County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified water well and pump vendor within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your water well and pump vendor.

    Keep in mind, though, that references provided to you by the water well and pump vendor are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    • If your land is close to mine, what water quality did you encounter and who had your water tested  – you or your contractor?
    • How long did it take to drill your well?
    • Did your well contractor also install your pump?
    • Is your land close to my land and of a similar type?(lowland, mountain, etc.)
    • What kind of method was used to dig your well? (rotary, air rotary, cable tool, etc.)
    • What was your land like after the well was built?
    • Did you have any other water system installed besides the well and pump? Can you describe it?
    • Were you satisfied with the well and water system installed? If not, which part dissatisfied you and why?
    • Did the contractor seem knowledgeable about the area and other wells in the area?
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  • Review Your Options
    Final Questions Before Hiring a Well and Water Pump Contractor in Sonoma County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Your choice of water well and pump vendor can impact the quality and reliability of your new well and your drinking water.

    So before deciding on the best water well and pump vendor in Sonoma County for you, it’s important to consider the following questions.

    • Is the well drilling contractor frank about the possibility of not finding water?
    • Does the contractor demonstrate knowledge of state requirements? For example, filing a well completion report with the state, getting a permit to dig in many regions, knowing the standards for well location, knowing the construction and materials requirements.
    • Does the contractor show concern for preventing contamination and protecting the groundwater supply?
    • Does the contractor show knowledge of neighboring wells?
    • Has the contractor worked in similar conditions previously – as far as location, land type, etc.?
    • Is the contractor knowledgeable about the local geology and water sources?
    • Is the contractor currently licensed to perform the tasks you want to hire him or her for? Water wells and pumps require different licenses.
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  • How To Work With
    Making Your Sonoma County Water Well or Pump Contractor Happy to Work With You

    The better prepared you are, the more contractors will enjoy working with you. Begin by identifying your land. The state has a specific way of identifying land plots. You can ask your contractor if this is information he or she will help you uncover. It’s good to know from the start if permits are required to dig the well. Find out whether your contractor will help with permitting or not. Calculate how much water you need and for what uses, i.e. whether house only or house and landscaping. If there are existing pipes to the house, find out their size, their composition, and how far they reach. Be alert to any sources of contamination on or near your land – pastures, sewage systems, sewers, etc.

    For your pump contractor, the pump test results will help size your pump by indicating how much water is present to be pumped. Be able to give the depth of your well – how far down do you have to go to reach water. You’ll need to know how much water you want and how much water your well is capable of producing. Think about power sources. Consider whether you would like an alternate pump – for example, a manual pump – installed as backup. Be aware that beyond a pump and power source, you may need a tank for storage and pressure, valves to prevent backwashing into the well, or other water system components. Ask if your pump contractor also provides water conditioning and water softening, in case you discover you have water that needs remediation.

    Working with the Sonoma County Contractor You Decide On
    Probably the toughest part of working with your contractor will be the discussion of where the well should be sited, simply because it is such an inexact science. Consider whether the contractor will be able to get his or her equipment to the location – are there obstacles? Use your contractor’s local knowledge of existing wells, region geology, and general expertise to discuss where to locate the well. Your well should always be at a higher elevation than the ground surrounding it. Also keep in mind distances to the point of use so that you can reduce pumping and piping when possible. You are hiring your contractor for his or her expertise, so once you have found someone you trust, treat their advice accordingly. Once well drilling begins, the day-to-day management will not likely consume a great deal of your energy unless problems occur.

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  • Be a Good Customer
    How Can You Make Your Well Contractor’s Job Easier?

    You may find that modifications to the original agreement are forced on you by conditions. For example, if you have a depth clause in the contract, you may not find water at that depth. Know that you are working with an unpredictable situation, and be flexible when appropriate.

    At the same time, do not hesitate to ask questions. Be available so that your contractor can get in touch with you when conditions change or decisions are required. Do not try to get your contractor to promise that he or she will find water.

    Be a Good Water Well and Pump Customer for Sonoma County Well Drilling Companies

    It’s the water well and pump vendor’s responsibility put in quality water wells and pumps using the best possible installation techniques. But you play a big part in the success of your water well and pump, too. Here are a few simple steps you can take to be a good customer when hiring a Sonoma County water well and pump vendor.

    • Be clear and upfront with the water well driller and pump vendor. Let them know what you want from your water well and pump, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Remember, a friendly smile goes a long way!
    • Before you hire a water well and pump vendor in Sonoma County, restate your expectations and goals, and reiterate to the water well and pump vendor representative your understanding of the agreement. Most problems with local water well and pump vendors occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your water well and pump vendor if you should call to check on the progress or if he will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they’re building and installing your water well and pump. The work will move along more smoothly if your water well and pump vendor can reach you for any necessary updates, questions or work authorizations.
    • When your contractor contacts you, return calls promptly to keep the water well and pump vendor on schedule.
    • Pay for the water well and pump vendor’s work promptly.

    Why would you want to be a good customer?

    Water well and pump vendors in Sonoma County appreciate customers who are straightforward and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship.

    Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
User Your Sonoma County Water Well Contractor’s Invoice to Verify Performance

If you are concerned about it, you can check that the well is drilled to the specified point. Without disturbing the workers, you can check the well depth by dropping down a weighted string to see how deep the hole is.

Take note of when the weight hits the water, mark the string where it hits the top of the well, then measure from the weight to the mark on the string.

When materials arrive, you can verify that they match the contract. For example, make sure you receive a plastic casing where a plastic casing was stipulated.

If there are differences you should ask what happened. Never accept any materials that look damaged or secondhand. You want your well to work properly for a long time.

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Written Warranties
Written Warranties From Your Sonoma County Well Drilling Company Are Mandatory

Ideally, your water well contract includes warranty information for labor and materials.

You need to understand what the workmanship part includes – what if you find particles in your well later? How long after the initial drilling will the contractor fix the well if too many particles appear?

Know exactly what services your contractor is agreeing to provide.

If your water well contractor is providing water quality testing, understand exactly what is included. Is it testing only or remediation as well? If remediation, how long are those services guaranteed?

The length is especially important since water quality can change over time. The firm that supplies your pump should provide a written warranty describing how long the pump is covered and what is covered.

Does the warranty only cover factory defects or is normal wear-and-tear covered? What happens if the pump gets clogged? The pump installer should provide a warranty for the service performed that complies with all agreements you made during the contracting process.

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Top 10 Requests
Top Well Drilling Services and Water Pump Requests

Water well drilling contractors and new water pump contractors in Sonoma County have a pretty straightforward set of requirements. Users want water running smoothly to their houses. To achieve this, you may be able to go to a single provider who digs the well and installs any related water storage systems. Or you may have to go to several vendors. Here are some common service requests related to wells and pumps.

Water Level Test
The water level is where the water appears inside the well. This may fluctuate, for example, with the seasons. However, as part of your pump test, you should note the water level over time to see if there is any danger of the pump going dry.

New Well Drilling Services
Installation of a new well so that the house has water.

Destroy Well / Old Well Destruction
When a well is no longer producing or needed, it should be destroyed. The destruction must be performed by a licensed contractor and reported to the state.

Clean Well / Water Well Cleaning Services
On a periodic basis, you should clean your well to keep it free of particles that may have loosened or entered over time.

Pump Test
A pump test determines the capacity of the pump to produce water. Performed when the well is first dug, it is used to determine which size pump to install. Perform on a regular basis to determine if pump is still at capacity and if water level is significantly changing.

Water Quality Testing
Well water needs to be tested when it is first drawn and over time. Initial testing can tell you if you need to take remedial steps because of elements in the water. Bacteria and other elements may be naturally occurring. The water composition may be hard, and you may want to introduce water softening systems. Over time, test when your water seems to change significantly. Also test on a regular schedule for bacteria and chemical composition.

Modify Well
Modifying an existing well could mean that you dig deeper, in cases where the water table has lowered. You should know that the state of California treats modifying a well the same way as digging a new well, in terms of permits required and standards enforced.

Install Pump
The pump moves the water from the well to the point of use. A new pump is installed based on how much water it is expected to generate.

Water Systems
Sometimes the owner needs more than a pump to get water to the house. For example, you may need pressurized storage tanks to help move water smoothly through the pipes. You should discuss with your well contractor and your pump provider whether additional water systems devices are needed and the benefits of each.

Repair Pump
Sometimes the pump needs repair, perhaps because there are particles in the water that have got into the pump. The repair should be done by a licensed contractor, and you should clean the well after work is done on it, so that contaminants are not introduced.

Popular Water Well Brand Requests
The kind of pump you install will depend on the kind of well that is dug. Manufacturers often make many different types of pumps. Below are some of the commonly available brands for pumps and water systems.

Blue Angel Pumps
Submersible, shallow well jet pumps, and convertible well jet pumps. From Wayne Water Systems.

Grundfos offers a wide selection of pumps, including submersibles, jet pumps, and booster pumps.

Goulds Pumps
Goulds Pumps include many different types of pumps, including submersibles. It has been spun off from its parent ITT.

WAYNE Submersible Water Pumps
Submersible, shallow well jet pumps, and convertible well jet pumps. From Wayne Water Systems.

Franklin Electric
Submersible and jet pumps, among others.

Amtrol offers many tank lines. Its lines include Well-X-Trol, Champion, Pro-Line, Value-Well, along with tank boosters. Pre-pressurized tanks and diaphragm tanks are available.

From Pentair, the Sta-Rite brand includes jet pumps, submersible pumps, tanks, and pump accessories.

Xerxes Water Tanks and Accessories
Xerxes sells tanks and accessories. It includes a tank labeled for potable water. It is a ZCL Company.

Norwesco’s line of tanks includes above ground cisterns and below ground cisterns. It’s storage tanks are supplemented by values, fittings, lids, and couplers.

From Pentair, the Berkeley brand offers many different types of water pumps and accessories.

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Glossary Of Terms
Glossary of Terms for Clients of Water Well and Water Pump Installation Contractors in Sonoma County

Below you will find some terms to help you understand where your water comes from and how your well and pump operate.

The annular space is the space between the well’s casing and the walls of the hole bored to create the well. There are regulations on the size of the annular space. There are also regulations, depending on the depth of the well, on filling, or grouting, the annular space to a certain depth to prevent contamination.

Also known as: annular space

appropriation doctrine
A concept used in many Western states that grants water allocation to private users. The theory is roughly expressed as follows: the first person to use the water for beneficial purposes has precedence over the claims of subsequent claimants.

Geological matter that is impermeable and does not allow or hinders to the passage of groundwater.

A geological structure underground that has the capacity to store and release water.

A technique used to direct surface water into the aquifer. The purpose is to store water in the aquifer for future use.

Also known as: aquifer storage and retrieval

artesian aquifer
A confined aquifer is one in which clay, dense rock, or other impermeable compounds hold the groundwater in place.

Also known as: confined aquifer, pressure aquifer

artesian well
An artesian well is one in which the natural pressure makes water in the well rise above the top of the aquifer. When the water in an artesian well reaches the surface of the land, it is called a flowing artesian well.

Baseflow occurs when groundwater moves into a lake, stream, river, wetland, or other water feature on the land surface.

Brackish water is a combination of salt and fresh water.

The casing is the tube used to form the walls of the well. It can be plastic, concrete, steel. Be sure the casing material and thickness is identified in your contract.

cone of depression
A cone of depression is an underground area around a well that was previously part of the saturated area. Due to factors including how much water is pumped by the well, the area is no longer saturated and forms a cone shape.

Depletion occurs when water is taken from a reservoir or from groundwater faster than it is replaced.

drainage basin
A drainage basin refers to the area from which runoff drains into a channel, reservoir, stream, lake, or other body of water.

Also known as: watershed

Drawdown occurs when the groundwater level drops as a result of pumping.

Filtering refers to the soil’s capacity to reduce the presence of substances using various methods. Sometimes solid particles are captured, other times elements are trapped on the surface of soil particles, and sometimes microbes can transform chemicals through biological processing.

When you drink water that is not filtered or chlorinated, you run the risk of being infected by the Giardia Intestinalis parasite. Symptoms include nausea, pain in the abdomen, and diarrhea and constipation, alternately.

In the saturation zone, the water found between particles and cracks in rocks.

groundwater under the direct influence of surface water
When groundwater is under the direct influence of surface water, it is so near a river, lake, or other surface water that it can receive discharge directly from that source. This causes a possibility of contaminants from the surface water.

Grouting refers to the process of sealing the annulus. California law stipulates how deep the grouting must go for different kinds of wells.

Also known as: sealing the annular gap

Refers to how strong a concentration of calcium, magnesium, or other alkaline salts is found in the water.

Also known as: hard water

Movement of water from the surface to the layers below.

injection well
An injection well is one that is crated so that treated wastewater can be forced into the earth. The are usually not created in aquifers that produce drinking water.

jet pump
A jet pump sits above the well and can be placed in the home or in a well house. Jet pumps use suction to move the water from the well. Jet pumps are used for shallow wells (25 feet or less). There are also jet pumps designed specifically for deeper wells (deeper than 25 feet).

potable water
Water that can be drunk without adverse effects.

pressurized tank
A pressurized tank is part of a water system. It is a container that holds both water and air. In the better-quality pressurized tanks, the air is separated from the water with a bladder or diaphragm, or other device. This physical separation prevents the water from absorbing all the air, making the tank waterlogged. The air pressure in the tank is used to help move water through the pipes.

Also known as: pressure tank, bladder tank

septic system
In a septic system, wastewater and sewage from the household are treated by separating the solids, which settle in a tank and decompose, from the liquid. Liquid is then absorbed by a drainage field.

Also known as: onsite wastewater treatment

Turbidity occurs when solid particles are suspended in water; water may then look cloudy.

submersible pump
A submersible pump is one in which the pump is placed inside the well’s casing so that it reaches to the top of the water.

Subsidence occurs when so much water is pumped out that the surface of the earth falls over the area where the water was removed.

unsaturated zone
The unsaturated zone sits above the saturated zone and just under the earth’s surface. In the aeration zone, some spaces between rock and soil particles contain water, but the spaces are not totally saturated and cannot sustain a well.

Also known as: aeration zone, vadose zone

water quality indicators
Water quality indicators refer to the findings from studying the chemical and biological composition of a water sample. In California, licensed laboratories conduct water quality tests.

Also known as: WQI

water table
The water table is point where saturation begins. It is the surface of the saturation zone.

water use
Refers to water that is dedicated to a specific use, such as irrigation, livestock use, or industrial processing. Water use also encompasses the cycle through which human consumption removes water from the earth and employs that water. Water use can affect the hydrologic cycle.

An excavation by one of several methods that is used to draw water from underground to the surface of the earth.

Also known as: water well

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Frequently Asked Questions
FAQ for Water Pumps and Water Well Drilling Contractors

Q: Why choose a Diamond Certified Water Wells and Pumps Vendor?
A: Diamond Certified helps you choose a water well and pump vendor with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only water well and pump vendor rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified water well and pump vendor.

Q: Where do contaminants in my water come from?
A: Some chemicals and minerals appear naturally in water. These may include uranium, arsenic, or radon. Other contaminants come from agriculture or livestock, for example, pesticides, fertilizers, animal feeding and biosolids. You can have your well tested to advise you of any contaminants. If you live in an area prone to contamination, you may want to have your water well tested on a regular basis to prevent illness or monitor particulates and contaminant levels in your water before they become a problem.

Q: Can I dig my own water well?
A: Digging your own well is not a good idea because of the many regulations and standards the state requires. You should work with a licensed contractor to dig your well.

Q: What kind of pump should I install on my water well?
A: Your pump should be installed by a contractor with a current license to install pumps. You will not know what size pump to install until you know the capacity of your well. The depth of your well will affect the choice of pump – for example, many deep wells in California use submersible pumps. The method used to create your well – drilling, cable tool, etc. – may also affect pump choice because of the size of the well opening created. Be guided by a trusted pump contractor in your choice of wells.

Q: Can I drill for water on my own land?
A: Many counties and cities in California require a permit before you can dig. You should check with the Department of Water Resources, which has a list of these regions and their permitting agencies.

Q: Why does my pump not produce as much water as in the past?
A: There can be a couple of reasons for a pump producing less water. If your region is undergoing drought, the water table may have dropped. Or, water may be blocked from entering the well by blocked screens. To solve the problem – other than drought – a water well contractor can clean the well. Cleaning may consist of using chemicals to dissolve slime or scale. Your contractor may use a brush to clean the well or may use a high-pressure technique or well surging to clean the well. A combination of methods may also be employed.

Q: Does using a well affect my normal tasks?
A: It could. When you have well water, you need to be constantly aware of preventing pollutants from entering the groundwater system. For example, if you are mixing chemicals, or cleaning paint, or performing similar tasks, do not put the hose itself inside the mixing container. This can pull chemicals into the water system. Instead, the hose head should always be kept out of the container and away from contact with any mixtures that contain elements you do not want in your drinking water.

Q: Why am I losing water pressure in the house?
A: There can be several reasons for loss of water pressure. One problem is the build up of scale in the pipes from hard water. If hard water is not the culprit, you can look at adding devices to your water system. You can add an additional pressure tank to store more water in the short term. You can also install a constant pressure valve between a pressure tank and the pump to regulate the flow of water. You can also install a variable speed pump that increases pumping based on demand. Stopping and starting are some of the major factors for pump burnout, so if you look for a variable pump, look for one with a slow start, which reduces the force on the pump and piping and can get rid of power surges.

Q: Who is responsible for the water quality in my well?
A: Ultimately, the private well owner is responsible for the water quality in the well. You should test as the well is being dug so that you know your water’s chemical and bacteriological composition. You then can take remediating steps as needed. You should test your water if you notice a significant change in taste or appearance. You should regularly test for bacteria and for chemicals, once a year for bacteria, and maybe once every five years for chemicals.

Q: My area has just suffered a flood. Does it matter to my well?
A: Yes, a flooded well may be contaminated by polluted water. You should not use the water for drinking or washing. You should get a contractor to clean the pump and after turning it back on, you should pump until the water is clear. If the water does not clear, you need to contact your state or local health department for advice.

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