Question 1

When the water goes off, does that mean my well has gone dry?

Accepted Answer

That’s almost never the case. There are many causes for the water going off. Some are simple and some aren’t, but it’s unusual for a well to just go dry. We reassure people who have rural properties with rural water supplies that, in most cases, they can have a reliable water supply without being hooked up to city water systems.

Question 2

Is my water safe?

Accepted Answer

To answer that, we need to ask questions about the water supply, gather some information and do at least a minimal amount of testing. We’re capable of helping our customers determine if their water is safe.

Question 3

What if I find out my water isn’t safe? What should I do?

Accepted Answer

We sell water treatment equipment that will reliably turn unsafe water into good quality drinking water. We can also treat surface water from creeks or lakes and bring it to drinking water standards using new technologies. We understand concern about water safety, and we’re good at picking the right technology to fix a particular problem. The water treatment systems we install exceed industry standards.

Question 4

Do you test the water after you install a water treatment system?

Accepted Answer

Yes. We also offer ongoing service, so customers don’t have to worry about the maintenance or technical details of their water systems. We handle everything.

Question 5

How long does it take to drill a well?

Accepted Answer

Generally, drilling a well takes one to several days, and then we need to install a pump and evaluate the water quality. But it takes longer to obtain a permit, so the whole process can take several weeks.

Question 6

Can you help me get permits?

Accepted Answer

Yes. We handle all permit issues and work with all the health departments in the North Bay. We take care of every detail.

Question 7

I’m converting to city sewer. Can you help with that process?

Accepted Answer

No. We’re strictly a water company, not a wastewater company.

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