Diamond Certified Company Report

Winter Roofing Inc.

Diamond Certified Company Report

Winter Roofing Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Adwait J.

VERIFIED Winter Roofing Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional and honest. It was easy to work with them, and I trusted their judgement.

They were on time, they had a good price, and they were competent.

Andrew G.

VERIFIED Winter Roofing Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are extremely honest. Long story short, I thought I needed an entirely new roof on my house. When Javier Martinez, the owner of Winter Roofing, came out to give me an estimate, he informed me I still had many years of life left on my roof. I only needed a couple of repairs done. He could have completely upsold me, but he didn't. He's an honest and sincere man.

They are very, very honest.

Alicia R.

VERIFIED Winter Roofing Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a professional, friendly company to do business with.

They were easy to get ahold of, I didn't have to wait too long for them to come out to do the job, and they were responsive to my needs.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Javier Martinez, President

Winter Roofing Inc. installs and repairs all types of roofs for residential, commercial, and industrial clients throughout the Greater Bay Area. The company has the in-house capabilities to handle every step of the roofing process, from the initial estimate to the finishing touches, and it’s also qualified to perform roof inspections, install sun tunnels, and more.

President Javier Martinez credits much of Winter Roofing’s success to its detail-oriented, hands-on business practices. “We’re very meticulous about quality control, so we check each phase of a project before considering it complete and make sure we’re doing everything to the client’s exact specifications,” he says. “By utilizing our wide-ranging skills and years of experience, we’re able to finish every job on time and on budget.”

Winter Roofing provides free estimates and consultation services on every project, which Mr. Martinez says is important for establishing trust with prospective clients. “Roofing projects can be stressful, so we make sure to take care of all the hard work so our customers can relax. They know they can trust us to handle everything, and they really appreciate that.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Winter Roofing Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
Milpitas
San Jose
Sunnyvale
Santa Clara
Mountain View
Palo Alto
Cupertino
Los Altos
Gilroy

SERVICES PERFORMED

New Roof & Repairs
Roof Inspections
Gutter Installation
Free Roof Estimates
Sun Tunnel Installation

BRANDS Supported
  • CertainTeed

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Winter Roofing Inc.

Company Profile

Winter Roofing Inc. installs and repairs all types of roofs for residential, commercial, and industrial clients throughout the Greater Bay Area. The company has the in-house capabilities to handle every step of the roofing process, from the initial estimate to the finishing touches, and it’s also qualified to perform roof inspections, install sun tunnels, and more.

President Javier Martinez credits much of Winter Roofing’s success to its detail-oriented, hands-on business practices. “We’re very meticulous about quality control, so we check each phase of a project before considering it complete and make sure we’re doing everything to the client’s exact specifications,” he says. “By utilizing our wide-ranging skills and years of experience, we’re able to finish every job on time and on budget.”

Winter Roofing provides free estimates and consultation services on every project, which Mr. Martinez says is important for establishing trust with prospective clients. “Roofing projects can be stressful, so we make sure to take care of all the hard work so our customers can relax. They know they can trust us to handle everything, and they really appreciate that.”

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Company Philosophy

"We listen to each client's roofing needs; their roof isn't just another job. Our goals are simple: provide high-quality roofing services at fair prices and help our clients make choices that fulfill their specific needs. We believe service is important for ensuring lifelong customers, so we focus on meeting their goals and doing the job perfectly the first time."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For Winter Roofing Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take a low-pressure approach to every job so the client feels comfortable throughout each step of the process. “We’re always honest with our clients, and we never pressure them,” says President Javier Martinez. “We clearly explain their options and give them detailed information so they can make smart decisions for their homes and businesses, and they really appreciate that.”

Winter Roofing has been installing, repairing and maintaining roofs for residential, commercial, and industrial clients throughout the Greater Bay Area since 1992. The company has the training and equipment to handle every step of the roofing process, from the initial estimate to the finishing touches, and it also has the in-house capabilities to perform roof inspections, clean gutters, install sun tunnels, and more.

Unlike less experienced roofing companies that hire subcontractors to handle aspects like demolition, gutter systems and even roof installations, Winter Roofing handles every step of its customers’ roofing projects in-house. “We can do anything our customers need, from old roof tear-offs to new roof installations,” affirms Mr. Martinez. “Our clients know they’ll only be working with one company throughout their projects, which makes them more confident that everything will be done to their exact specifications.”

Another distinguishing attribute of Winter Roofing is its dedication to quality control in every aspect of its work. “We closely inspect each step of the roofing process to make sure we’re adhering to high levels of quality, and we never charge for our work until it passes a mandatory third-party inspection,” explains Mr. Martinez. “Everyone who works here gets a lot of personal satisfaction from a job well done, and that puts our services on another level.”

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Industry Info

If you’re having a new roof installed on your home, make sure you’re prepared for the possibility of rain. The Bay Area is known for its temperate climate and dry summers, but it’s also known for rainstorms that strike at unexpected times, which can make it particularly difficult to schedule a roofing project. Usually, it’s safe to schedule roofing work during the summer, but sometimes an unexpected stretch of wet weather will pop up and force a reschedule. While that can be inconvenient, most homeowners understand that it’s smart to wait until the threat of rain has passed to begin their roofing projects.

If you can’t wait to start your roofing project and you’re flexible to inclement weather, there are some benefits to scheduling work in the spring or even winter:

Scheduling may be easier. Most homeowners schedule roofing projects for summer, so the best companies can get booked up weeks or even months in advance. Also, the labor market tightens up during the summer, so it can be easier for roofing companies to provide full crews and get work done faster during off-months.

Prices may be lower. Some roofing manufacturers and contractors charge higher prices when demand is higher—usually in the summer when rain is rare and homeowners are clamoring for new roofs. In some cases, you can save 10 to 15 percent by booking your installation during the off-season.

The conditions are better for setting roofs. Hot weather can loosen the UV-protecting granules on shingles, and installing and walking on them can increase the likelihood of the granules flaking off. Scheduling your installation on cooler winter days can preserve the shingles.

The conditions are better for roofers. Mild winter weather means safer and more comfortable working conditions for roofers, who may be able to work longer and faster than on hot summer days.

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Frequently Asked Questions

Q: What type of roof should I choose?

A: There are a lot of roofing options to choose from, but we’ll show you examples and discuss pricing differences so you can find the type of roof that best fits your needs.

Q: How long will it take to install my new roof?

A: It depends on the size of your home and the city in which you live, as different cities have different inspection processes. For example, installing a roof on an average sized home in San Jose takes two or three days and only requires a final inspection. However, a roof installation in Milpitas requires one inspection per day, so it can take longer to complete the project. We’ll give you a detailed estimate before work begins, but generally speaking, most roof installations take one to three days to complete, or four to five days if you have a large home.

Q: Will you take care of all the permits and inspections?

A: Yes, we’ll pull the permits for your project and schedule all the inspections. Also, we don’t collect payment until our work passes the final inspection.

Q: What happens if it rains while you’re working on my roof?

A: We keep a close eye on the weather and try to schedule work for when it isn’t raining, but we can’t always anticipate the weather, so we keep tarps in our trucks so we can cover any open spots on the roof if it starts raining while we’re working.

Q: What if there’s dry rot underneath my existing roof?

A: If we find dry rot, water damage or another problem with your roof, we’ll always tell you first before doing anything to address it. We’ll also give you the option of having us repair the damage or hiring another company to handle it.

Q: What if you find termites while you’re installing my new roof?

A: Termites don’t necessarily stop the process of installing a new roof, but if the infestation is bad or there’s a lot of damage, we’ll let you know so you can take steps to correct it. We can remove and repair termite damage and install new wood so the roof is sturdy and safe, but it’s up to you to hire a pest company to treat your house and protect it against future infestations.

Q: If my wood shake roof needs to be replaced, can I switch to a composite roof?

A: Yes, we just have to put down plywood before installing the new composite shingles.

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SELECTED PHOTOS FROM Winter Roofing Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Javier Martinez

Expert CONTRIBUTOR PROFILE
  • Javier Martinez is 32-year veteran of the roofing industry and president of Winter Roofing Inc., a Diamond Certified company. He can be reached at (408) 782-4966 or by email.

Javier Martinez: Providing Opportunity

By James Florence, Diamond Certified Resource Reporter

MORGAN HILL — Like many immigrants, Javier Martinez came to the United States in search of opportunity. Having long since found the object of his quest, he’s now passing it on to the next generation. “When I was 16, I left my home country of Mexico and came to the U.S., where I got into the roofing industry through a friend,” he remembers. “Eventually, I got my contractor’s license and, in 1992, started Winter Roofing, fulfilling a lifelong dream. Today, I employ 15 people, including my wife and our two older children, so it makes me very happy that I’ve been able to provide opportunities for my family and employees.”

A resident of San Jose (where he lives with his wife, Irlanda, and their son, Angelino), Javier expresses his appreciation for life and work in the Silicon Valley. “It’s a good community to live in; I really like the diversity,” he says. “I also like the fact that the roofing industry is very competitive here, because it keeps me motivated to be the best at what I do.”

Outside of work, Javier likes to unwind by fishing and spending time with family. “I have a boat and like to go fishing when I have a chance—which, as busy as I am, isn’t very often,” he says. “I work long hours all week long, so when I get a day off, I like to relax and hang out with my family.”

In regard to his professional career, Javier espouses the importance of providing helpful, honest advice. “A roof is a big investment, so I feel it’s my responsibility to educate my clients and help them make good decisions,” he affirms. “It makes me feel good to give my customers options that meet their needs and fit their budgets.”

When asked the first thing he’d do if he were to retire tomorrow, Javier says he’d take a long-deferred vacation. “We’ve been working really hard all these years, so the first thing I’d do is take my family on a vacation. Maybe we’d go to Alaska—I hear the fishing is pretty good up there.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: Both—I get up early and usually go to bed late.

Q: What do you like to do on a rainy day?
A: Stay home, relax and maybe watch a movie.

Q: What’s your favorite movie genre?
A: Action.

Q: How do you like your eggs?
A: Scrambled.

Q: What was your favorite toy as a child?
A: My bicycle.

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Expert articles
  • The Benefits of Hiring a Factory-Certified Roofer

    MORGAN HILL — A new roof is a big investment, so you’ll want to make sure yours is backed by a strong warranty. However, keep in mind that your warranty may only be as good as the contractor you choose.

    Most roofing manufacturers offer certification programs, whereby roofing contractors can become certified to install their products and systems. Once certified, these contractors are eligible for extended warranties due to their verified expertise. So, to maximize your roof warranty, your best bet is to hire a factory-certified roofing contractor.

    One example of this is GAF Materials Corporation’s Master Elite Contractor program. By hiring a GAF Master Elite Contractor, your roof will be eligible for an exclusive warranty that provides 25-year coverage on workmanship and 50-year coverage on materials. What’s more, GAF will honor its warranty even if the installing contractor goes out of business, giving you even greater confidence in your investment.

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Expert video tip
  • Video: Maximizing Your Roof Warranty

    Complete Video Transcription:

    MORGAN HILL — Host, Sarah Rutan: Due to the substantial cost of replacing a roof, it’s important to back your investment with a strong warranty. To learn more, we’re in Morgan Hill with Josh Albrecht of Winter Roofing, speaking on behalf of Diamond Certified Expert Contributor Javier Martinez.

    Josh Albrecht: If you’re looking for your roof to be replaced, you may have heard of GAF Material Corporation’s Master Elite Contractor Program. It’s a warranty program backed by GAF Material Corporation encompassing material and workmanship warranties that benefit the customer for a leak-free roof, with a 25-year workmanship and a 50-year material warranty. GAF has been in business since 1886, and honors the warrantees even if the contractors close their business. In making your re-roofing decision, you may want to consider a GAF Systems roofing contractor.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Winter Roofing Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Winter Roofing Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Winter Roofing Inc. : Average 9.0 out of 10 based on 100 unique customer surveys of customer satisfaction.

Adwait J.

VERIFIED Winter Roofing Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional and honest. It was easy to work with them, and I trusted their judgement.

They were on time, they had a good price, and they were competent.

Alicia R.

VERIFIED Winter Roofing Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a professional, friendly company to do business with.

They were easy to get ahold of, I didn't have to wait too long for them to come out to do the job, and they were responsive to my needs.

Andrew G.

VERIFIED Winter Roofing Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are extremely honest. Long story short, I thought I needed an entirely new roof on my house. When Javier Martinez, the owner of Winter Roofing, came out to give me an estimate, he informed me I still had many years of life left on my roof. I only needed a couple of repairs done. He could have completely upsold me, but he didn't. He's an honest and sincere man.

They are very, very honest.

Ron T.

VERIFIED Winter Roofing Inc. CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They take pride in their work, and there is no project too large for them to take on.

They were always very easy to get in contact with, and they were always very timely.

Sherry C.

VERIFIED Winter Roofing Inc. CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and they were thorough.

They fixed the leak. I had tenants that were living there when the roof was leaking, and they weren't going to pay me the rent until it was fixed.

Stan A.

VERIFIED Winter Roofing Inc. CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're knowledgeable, and they didn't steer me in the wrong direction.

Their honesty

Young C.

VERIFIED Winter Roofing Inc. CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are pretty honest. They told me I didn't need to re-roof my house, but just repair it.

They're honest, knowledgeable, professional, and they gave me a lot of education.

Armen B.

VERIFIED Winter Roofing Inc. CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They delivered on what they promised to do.

I don't have much experience with roofs, but they were okay. They got it done.

Bill W.

VERIFIED Winter Roofing Inc. CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very competitive with their prices.

The whole process was very easy. They always kept me informed with what was going on.

Bruce W.

VERIFIED Winter Roofing Inc. CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fast, responsive, and thorough.

I liked how responsive they were.

Catherine G.

VERIFIED Winter Roofing Inc. CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The main thing about Winter Roofing is that they do quality work, and when something needs repair, they actually fix it. That's not always the case with other service providers.

They're high quality, responsive, and they make sure the job gets done right. The important thing isn't that things go right, it's the way things are handled when they go wrong. These guys always make it right. I can rely on them.

Chris M.

VERIFIED Winter Roofing Inc. CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They didn't upsell me, which I appreciated. I needed some work done on my roof, and they didn't do anything unnecessary.

They only did what was needed. They didn't go crazy to make money off of me.

Cindy W.

VERIFIED Winter Roofing Inc. CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Thanks to them, my roof doesn't leak anymore.

They fixed my leaky roof.

David K.

VERIFIED Winter Roofing Inc. CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were friendly, responsive, and they did a top-notch job.

They were friendly and reasonably priced.

Dina S.

VERIFIED Winter Roofing Inc. CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast, efficient, friendly, and professional.

They were on time, they did the job they promised they'd do, and they were courteous.

Geneva

VERIFIED Winter Roofing Inc. CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really quick, and they cleaned up everything, which is not the case with most contractors out there.

They did a good job on the roof.

Eric N.

VERIFIED Winter Roofing Inc. CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do good work, and they have a lot of experience.

They worked very quickly, and they were thorough. I'm happy with the work.

Felicia U.

VERIFIED Winter Roofing Inc. CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest

They did a great job for a great price.

George J.

VERIFIED Winter Roofing Inc. CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're knowledgeable.

They were on time, and they did a good job.

James B.

VERIFIED Winter Roofing Inc. CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were really good.

Everything they did looks good.

Read All 100 Survey Responses at Ratings View