Diamond Certified Company Report

Window-ology

Diamond Certified Company Report

Window-ology

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i

V. V.

VERIFIED Window-ology CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I used them for many years. They're great. They're 100% on their quality and customer satisfaction. They make sure they take care of anything you need.

They are very patient and very easy to deal with. We were really satisfied with them.

N. N.

VERIFIED Window-ology CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional. They knew what they were doing and they reacted very quickly to my individual needs. They were very flexible in dealing with my needs.

I appreciated their willingness to understand my problem and get the job of repairs to my shades done quickly. They were very responsive to everything. It was all very pleasant with professional service. It was terrific.

Ms. J.

VERIFIED Window-ology CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were just the best.

They basically did what they said they were going to do. They have some very creative people, so when you need creative help they offered that. If you went in knowing what you wanted, they had the right help for that too.

Read All 275 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Alan Robinette, Owner

Window-ology offers window covering products and services to residential and commercial customers throughout the Bay Area with additional locations in four states. The company provides sales, installation and repair services for blinds, shades, shutters, draperies, motorized window treatments, solar screens, exterior awnings, and more.

Owners Alan and Chris Robinette explain that since Window-ology manufactures many of its own products, the quality of its materials and workmanship is consistently high. All the company’s window coverings are built specifically to order and size, and it offers free consultations to guarantee clients’ specifications are met.

Window-ology’s expanded showroom lets customers see window covering options in various home environments. The company can also bring its services to clients’ homes to measure windows, discuss options, help choose treatments and follow up with professional installations. “We’ve been serving clients in the Bay Area for 26 years, and we look forward to serving every customer,” says Alan Robinette.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Window-ology

Locations

Alameda County
Contra Costa County

Get Directions
SERVICES PERFORMED

Window Coverings
Window Shades
Plantation Shutters
Cell Shades
Shadings
Wood & Aluminum Blinds
Faux Blinds
Motorization
Draperies
Bedding
Repairs
Solar Screen Shades
Exterior Awnings
Retractable Awnings
Roman Shades
Top Treatments
Side Panels

BRANDS Supported
  • Norman Shutters

  • Hunter Douglas

  • Comfortex

  • Ventilux

  • Louvolite

  • Horizon Window Fashions

  • Sunbrella

  • Fabricut

  • Stout Fabrics

  • Somfy

  • Rollease Acmeda

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Window-ology

A look inside Window-ology’s Pleasanton showroom

Company Profile

Window-ology offers window covering products and services to residential and commercial customers throughout the Bay Area with additional locations in four states. The company provides sales, installation and repair services for blinds, shades, shutters, draperies, motorized window treatments, solar screens, exterior awnings, and more.

Owners Alan and Chris Robinette explain that since Window-ology manufactures many of its own products, the quality of its materials and workmanship is consistently high. All the company’s window coverings are built specifically to order and size, and it offers free consultations to guarantee clients’ specifications are met.

Window-ology’s expanded showroom lets customers see window covering options in various home environments. The company can also bring its services to clients’ homes to measure windows, discuss options, help choose treatments and follow up with professional installations. “We’ve been serving clients in the Bay Area for 26 years, and we look forward to serving every customer,” says Alan Robinette.

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Company Philosophy

“We’re a business based on pride and confidence, and those qualities are exemplified in everything we do. We don’t just sell window covering products; our goal is to establish relationships with our customers. We aim to provide them with great selections, quality products and exceptional customer service.”

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Comparative Summary

Pleasanton’s Window-ology is the corporate office of a national retailer and manufacturer of window covering products. The company has franchises and professional sales personnel throughout the United States, and its offices are locally owned and operated. “We have expertise in everything from soft fashions to custom draperies and specialty motorized products,” says co-owner Chris Robinette. “We pride ourselves on our ability to assess and identify our clients’ particular needs, and we’re able to recommend the right products for every situation.”

Window-ology also manufactures and repairs many products onsite and can help customers review samples. To help the company’s sales professionals know what products to recommend, Ms. Robinette suggests customers ask themselves why they want to cover a particular window. “Is there a sun or privacy issue? Is it for heat or cold? Is there a need to block glare on a TV or computer screen? These details will help customize window coverings for maximum performance.”

Window-ology also offers a variety of shutter options from several different manufacturers, including solid wood, composite wood and other combinations.

The company’s focus on workmanship and quality control is enhanced by its staff of long-term employees, who, according to Ms. Robinette, know how to build and repair all products and take pride in their work. “All our installation crews are trained to uphold our professional standards,” she says.

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Industry Info

Choosing the right window coverings is an exercise in personal preference.

Blinds are either meant to be practical and decorative or protect privacy and control sunlight. Because there are so many styles and colors, shopping for new blinds may seem overwhelming. Here are a few tips to consider:

• Measure and determine the proper size and fit.
• Make sure they control privacy and sunlight.
• Consider the product’s energy efficiency.
• Determine if it allows for simple cleaning and care.
• Choose the right size and mount for your windows. Older window frames are usually deeper and more suited for an inside mount, while newer, shallow window frames are built for an outside mount.

Some windows, such as those in bathrooms or bedrooms, require extra privacy. Choosing PVC vertical blinds, pleated shades or cellular shades with privacy backing can help. Some mini and wood blinds also offer additional privacy.

If a window faces a brightly lit area, the same qualities that provide privacy can also keep light out of a room. Some people prefer blinds that offer more privacy on the bottom while allowing light to come through the top. Look for blinds that offer a top down/bottom up control.

Dusty homes can present a challenge for blinds. Aluminum mini blinds are easy to maintain and only require an occasional dusting; some aluminum mini blinds come with an anti-static finish that repels dust. If necessary, they can be easily cleaned with a mild soap and water. If you have children or pets, PVC vertical blinds are durable and can be easily wiped clean with a cloth and mild cleaning solution.

If you put blinds above a sink or in a room with high humidity, choose a water-resistant style. PVC vertical blinds, vinyl blinds and aluminum mini blinds hold up well in damp rooms.

For businesses and other commercial projects, choose products that are durable and can easily be maintained and operated by different people.

When looking for a window coverings contractor, check the following:

• Does the company offer a wide variety of options and manufacturers?
• Can you view samples?
• How knowledgeable is the contractor at the first meeting or call?
• What’s their background in design?
• What’s their experience with installations?

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Frequently Asked Questions
Q: How do I clean my shades, blinds or drapes?
A: “Depending on the product, we tell customers exactly how to clean it. We can also recommend alternative services if it’s something they can’t clean themselves.”
 
Q: How long does the process take?
A: “Most products can be completely installed two to three weeks from the time of order. If products arrive sooner than expected, we’ll call and do the installation sooner. Shutters take about six to eight weeks, and a Roman shade takes about four weeks. Draperies can take six to eight weeks or longer, depending on the time of year.”
 
Q: Should I choose solid wood over composites with a veneer?
A: “We install more composite shutters than anything else. The price is lower and the quality is good.”
 
Q: Can PVC or poly shutters be painted?
A: “Yes, but it’s impractical to paint PVC or poly shutters because their colors are imbedded. You’re better off with wood shutters if you expect to change colors.”
 
Q: Is child safety a concern?
A: “We often bring up child safety if a home has small children. Depending on what product a customer is interested in, we’ll recommend a cordless version.”
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SELECTED PHOTOS FROM Window-ology

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Alan Robinette

Expert CONTRIBUTOR PROFILE
  • Alan Robinette is a veteran of the window covering industry and president of Window-ology, a Diamond Certified company since 2009. He can be reached at (925) 331-0343 or by email.

Alan Robinette: An Interpersonal Opportunity

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — Years ago, Alan Robinette was looking for a career change—preferably one that involved more interpersonal interaction. As it turned out, the window covering industry gave him a perfect opportunity to do just that. “Prior to my current career, I was a service division manager for Huffy, where most of my interactions were with corporate buyers in an office setting,” he recounts. “As time went on, I became interested in finding a career that would allow me to interact with people on a more personal level. I figured a good avenue for this would be to get involved in some aspect of home interiors, which is why I ultimately chose to get into the window covering industry.”

Today, as president of Window-ology, Alan continues to enjoy the rewarding work entailed by his second career. “I still really like interacting and forming relationships with customers, as well as beautifying their home interiors. Besides enabling me to work with people on a personal level, my job allows me to have a direct impact on their lives by enhancing the beauty and functionality of their homes.”

A resident of Pleasanton (where he lives with his wife, Chris), Alan likes to spend his free time on active pastimes like working on his house. “I own a historic home that I’ve enjoyed restoring and maintaining, and I continue to do little projects here and there,” he affirms. “It’s neat to know I’m putting work into something that will transcend my lifetime.” Alan says he also likes to travel regularly. “Often, I’ll combine vacations with my business-related travels, whether by arriving at the location early or staying a week after. My favorite city to visit is definitely Paris—I’d love to just stay and hang out there for a month.” Additionally, Alan enjoys spending time with his and Chris’ two grown daughters, Ashley and Lauren, and granddaughter, Naomi.

In regard to his professional career, Alan has taken to heart the phrase, “If you want something done right, do it yourself.” “One thing that sets Window-ology apart is we don’t just install window coverings; we make our own,” he explains. “We have a facility where we manufacture our own shell shades, roller shades and other products. We take a lot of pride in making our own high-quality window coverings, and it also enables us to give our customers more options in terms of customization.”

When asked what his life might look like if he were to retire tomorrow, Alan says he’d probably take that month-long Paris trip he’s been daydreaming of. “I would definitely continue to travel. Of course, in between, I’d need to find something to keep me busy, so I’d probably do some more home projects. One thing I’d like to do is build a two-story playhouse for my granddaughter.”

Ask Me Anything!

Q: Coffee or tea?
A: Actually, I prefer espresso.

Q: What’s your favorite local restaurant?
A: I have two, both of which are in Pleasanton: Forno Vecchio and Eddie Papa’s American Hangout.

Q: What were you most known for in high school?
A: I had a pickup truck, and I’d give a ride to anybody who wanted to jump in the back.

Q: If you could time travel, would you go to the past or the future?
A: Probably the past, just to learn more about my family history and get to know some of my ancestors.

Q: What’s the best gift you’ve ever received?
A: For my 40th birthday, my family threw me a surprise party and invited pretty much everyone who’s been a part of my life from high school onward. That was really special.

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Expert articles
  • The Benefits of Cellular Shades

    PLEASANTON — When it comes to choosing window coverings for your home, one option to consider is cellular shades. Also known as “honeycomb” shades, this versatile window covering product offers a variety of functional and aesthetic benefits.

    One advantage of cellular shades is their small stack height, which means they compress tightly when raised and cause minimal obstruction of window views. Additionally, cellular shades’ dual-fold character allows them to be lowered from the top-down, providing privacy on the lower half of the window without having to be fully closed.

    Another advantage of cellular shades is they’re available in cordless versions. Cords can be an eyesore and even pose a safety issue (especially for young children), so cellular shades are a great way to optimize safety and get a clean look. Also, since cordless cellular shades don’t have any cord holes, they provide better light control. Further advantages of cellular shades include design variety (they come in hundreds of colors and textures), ease of use and superior insulation.

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Expert video tip
  • Video: Benefits of Cellular Shades

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: If you’re planning to install new window coverings in your home, one product worth considering is cellular shades. Today we’re in Pleasanton with Diamond Certified Expert Contributor Alan Robinette of Window-ology to learn more.

    Diamond Certified Expert Contributor, Alan Robinette: So, many people already know that cellular shades have three wonderful advantages in that they disappear and open the window so well, they create a wonderful insulation, and they also give you a perfectly open view when you want to be able to see out. There are no cords visible anywhere and there’s no — because cords are really not a very pretty thing to have. There’s also a safety issue that goes along with that. So, we build our shades — whenever you let us — we build them with the cordless system and then we can do two other things that are very nice. Don’t know if it shows up in the picture or not, but this is a linen weave fabric, so it has a lot more texture. Comes in — we can do this in about 800 different colors. So, the selection is immense, the fabric is beautiful, and completely cordless gives you a more beautiful look. Easy function and a window that can be opened and cleared when you want it. Full privacy when you want it and the best energy efficiency of any window covering product.

    So, another wonderful feature of the cellular shade is the ability to lower from the top-down. We refer to this as a dual fold. Some refer to it as top-down bottom-up. This allows you to have privacy in the lower half of the window and open view on the top. This can be done with regular cords or, like in this example, the way we’re making it here. We always prefer to do cordless.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

     

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  • Video: Mixing and Matching Home Decor

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: When redecorating your home, don’t be afraid to mix and match different colors, patterns, and textures. To learn more, we’re in Pleasanton with Pete Colucci of Window-ology, speaking on behalf of Diamond Certified Expert Contributor Alan Robinette.

    Pete Colucci: My clients ask me all the time, they say, “Pete, can I mix colors, textures, and patterns?” Yes, you can. For instance, I’ve got all of these colors hanging out here. And I just wanted to let you know that you can use orange with blue. You may look at this going, “Oh, my gosh. This is going to be the sofa?” No. These are actually pillows on the sofa so that don’t be afraid to kind of mix and match them.

    I mean, you’ve got the, an alligator print. And you also have some, a pattern going on here. But, yes, those can be in the front. This could be in the back. And everything is great. This could also be a drapery. So, don’t be afraid to mix and match. So, when you get into a big room, your feeling is you kind of want it to go, “Ah. Perfect.” Yeah, so, and that. Also, another one is, another color scheme that I like to use, and I take this from my travels to Italy, that Italians like the blue and the yellow going on. So, once again, this could be a pillow in the front. This could be the pillow in the back. So, don’t be afraid. Don’t be afraid.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Window-ology WEBSITE AND EXTERNAL FEED
  • Window-ology SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.window-ology.com
Diamond Certified RATINGS ON Window-ology
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i
Window-ology : Average 9.3 out of 10 based on 275 unique customer surveys of customer satisfaction.

V. V.

VERIFIED Window-ology CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I used them for many years. They're great. They're 100% on their quality and customer satisfaction. They make sure they take care of anything you need.

They are very patient and very easy to deal with. We were really satisfied with them.

N. N.

VERIFIED Window-ology CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional. They knew what they were doing and they reacted very quickly to my individual needs. They were very flexible in dealing with my needs.

I appreciated their willingness to understand my problem and get the job of repairs to my shades done quickly. They were very responsive to everything. It was all very pleasant with professional service. It was terrific.

Ms. J.

VERIFIED Window-ology CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were just the best.

They basically did what they said they were going to do. They have some very creative people, so when you need creative help they offered that. If you went in knowing what you wanted, they had the right help for that too.

J. A.

VERIFIED Window-ology CUSTOMER

4 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did good, I have nothing bad to say. They were very straightforward.

They were fast, everything was really smooth.

Scott B.

VERIFIED Window-ology CUSTOMER

5 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they had their bases covered. From start to finish, everything was streamlined.

They have a customer relations person who manages all the designers, installers, and customers.

Ashley C.

VERIFIED Window-ology CUSTOMER

6 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did really well with everything, we had custom shades and blinds made. I couldn't be happier.

I think they are very professional and they care about the customer.

Mrs. C.

VERIFIED Window-ology CUSTOMER

7 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a lot to pick from, if you need help they will send out a designer, the install will happen within hours, and the products are quality.

The product is high end, the shades are really nice.

Edward D.

VERIFIED Window-ology CUSTOMER

8 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They helped us quit a bit some shades and mini blinds we were replacing, so we could sell one of our homes. It made the place look ten times better.

They were quick and efficient.

Patrick F.

VERIFIED Window-ology CUSTOMER

9 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did great. We love our new shade.

They were fast and the product they suggested is perfect.

Pat H.

VERIFIED Window-ology CUSTOMER

10 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

We loved the designer who came out for our blinds, she was able to find the right material based on what we wanted. The install was done within hours after the blinds were made and shipped.

Everything, the install, the designer, the actual blinds, it all is really good.

Sherri H.

VERIFIED Window-ology CUSTOMER

11 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them a couple times, they were amazing, I love my new shades and mini blinds.

The shades are beautiful.

Carol K.

VERIFIED Window-ology CUSTOMER

12 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the products I bought were great. It was unfortunate they didn't install them in the right places the first time, which caused some patching and paint before some could go back up, but they made everything right after the mistake, and everything looks amazing, so giving them a "10" because everyone makes mistakes.

They fixed their mistake and made everything look like it was supposed to.

Tom L.

VERIFIED Window-ology CUSTOMER

13 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job for us, we used them for the business here, couldn't have asked for more.

They are professional and understood our needs.

Judy L.

VERIFIED Window-ology CUSTOMER

14 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

The install only took a few hours.

Micha L.

VERIFIED Window-ology CUSTOMER

15 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, they helped with a lot of new windows that were installed, I love the shades the best. The installation was easy, the designer knew what they were doing.

Everything was smooth.

Vanhorn M.

VERIFIED Window-ology CUSTOMER

16 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have done multiple projects on a couple remodels we have done. They are reliable and fast.

Their reliability, you can trust they will get things right.

Christina O.

VERIFIED Window-ology CUSTOMER

17 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a great selection depending on what you will be needing them for. They will be able to address a lot of different things, not just one single thing.

They were professional.

George

VERIFIED Window-ology CUSTOMER

18 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They helped us a lot in this situation. They were able to get all the equipment up for us before the inspection, which was the extra mile, they didn't have to put a rush on it, but they did.

They rushed everything so we could get all the things into our home before the valuation.

Gershman

VERIFIED Window-ology CUSTOMER

19 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the information they provided gave me the ability to make an educated decision on the actual product. They, as a company, are very professional, followed through, and made the whole process very easy.

Overall, their company as a whole is the best thing.

Mark M.

VERIFIED Window-ology CUSTOMER

20 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very good, but they're pretty pricey.

They knew what they were talking about. They were pretty good on everything.

Read All 275 Survey Responses at Ratings View