Diamond Certified Company Report

Wedge Roofing

Diamond Certified Company Report

Wedge Roofing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

David A.

VERIFIED Wedge Roofing CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were awesome from the initial contact through the completion of the job. They were very professional and very clean.

I just thought the whole experience was good.

Trudie C.

VERIFIED Wedge Roofing CUSTOMER

2 of 150

Quality 8
8 10
Loyalty Yes
CRITIQUE

There was a change order for which I felt they charged me way too much, and they were unwilling to negotiate on the price.

The roof was good. It seemed very good.

Barry C.

VERIFIED Wedge Roofing CUSTOMER

3 of 150

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did good work, although it took them a long time to schedule the job.

They just did the work that they promised to do.

Read All 150 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Gary Harvey, General Manager

Wedge Roofing’s 43 years of demonstrated roofing expertise, renowned customer service and ethical business practices have earned the company its reputation as one of the best roofing contractors nationwide, and the sole San Francisco Bay Area roofing company to earn the industry’s most prestigious accreditations and awards. This includes the National Roofing Contractors Association 2016 Gold Circle Award for Reroofing and the SPFA Industry Excellence Award for Best Spray Foam Roof Nationwide for four consecutive years (2015, 2016, 2017 and 2018).

Being certified as a GAF Master Elite, CertainTeed Select, Metal Roofing Alliance and SPFA Spray Foam Roofing Contractor places Wedge Roofing in the top 1 percent of the roofing profession, representing the highest standards of roofing expertise, renowned customer satisfaction and ethical business practices in the roofing industry today.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Wedge Roofing

COMPANY CONTACT
Service AREA

Marin County
Sonoma County

SERVICES PERFORMED

Roof Installations, Repair and Maintenance:
Spray Foam Roofing, Composition & Architectural Shingles, Standing Seam Metal & Shingles, Clay & Concrete Tile, Slate, Fire-Safe Wood Shingles & Shakes
Single-Ply: TPO, PVC, EPDM
Title 24 Cool Roof Coatings
Solar Roofing
Emergency Leak Repairs
Dry Rot & Structural Repairs
Historic Roof Restoration

BRANDS Supported
  • GAF

  • CertainTeed

  • Owens Corning

  • Lapolla Spray Foam Roofing

  • Everest Systems

  • ASC Building Products

  • Custom-Bilt Metals

  • Gerard

  • Boral

  • Eagle Roofing Products

  • MCA Tile

  • Firestone

  • Carlisle

  • GACO Western

  • American Slate

  • IKO

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Wedge Roofing

Wedge Roofing’s staff is dedicated to providing exceptional customer service.

Company Profile

Wedge Roofing’s 43 years of demonstrated roofing expertise, renowned customer service and ethical business practices have earned the company its reputation as one of the best roofing contractors nationwide, and the sole San Francisco Bay Area roofing company to earn the industry’s most prestigious accreditations and awards. This includes the National Roofing Contractors Association 2016 Gold Circle Award for Reroofing and the SPFA Industry Excellence Award for Best Spray Foam Roof Nationwide for four consecutive years (2015, 2016, 2017 and 2018).

Being certified as a GAF Master Elite, CertainTeed Select, Metal Roofing Alliance and SPFA Spray Foam Roofing Contractor places Wedge Roofing in the top 1 percent of the roofing profession, representing the highest standards of roofing expertise, renowned customer satisfaction and ethical business practices in the roofing industry today.

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Company Philosophy

“Built on values of honesty and integrity, Wedge Roofing is committed to providing clients with high-quality, cost-effective roof installations and repairs, delivered with phenomenal customer service on schedule, in budget, and in compliance with all building regulations.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For Wedge Roofing, the key to keeping clients happy is providing them with the highest level of safety, performance, quality and professionalism. “From the initial contact with our front office to the final cleanup, we’re committed to making sure our clients have top-quality experiences,” says President Ralph Wedge.

Wedge Roofing’s unyielding emphasis on professionalism drives the company to perfecting its trade. After years of education and practice, Wedge Roofing’s staff is now called upon to instruct and teach the next generation of roofing professionals. Wedge Roofing is one of the few contractors recognized by the California Apprenticeship Council with approval to train. Training of apprentices consists of a curriculum of book study as well as on-the-job instruction.

In the application of steep roofing systems, Wedge Roofing holds top honors such as GAF Master Elite Shingle Roofing Contractor and CertainTeed Select ShingleMaster™ Contractor. The company specializes in stone, slate, tile, metal and Fire Class A wood shake roofing. In addition to working on all traditional low-slope roofing systems, Wedge Roofing has earned the prestigious National Spray Polyurethane Foam Alliance (SPFA PCP) Contractor Company Accreditation, which shows a dedication to the most advanced techniques in the installation of spray foam and is awarded after rigorous training and testing. This accreditation is held by only 12 contractors throughout the United States. Wedge Roofing is the only SPFA PCP Accredited Contractor in the State of California.

Unlike less experienced roofing companies that offer a limited range of products, Wedge Roofing presents its clients with a full spectrum of options. “We can provide virtually any type of roofing system or material upon request,” affirms Mr. Wedge.

Yet another attribute that distinguishes Wedge Roofing from its competitors is its formidable breadth of experience and credentials. “We’ve been serving the Bay Area for more than 41 years, during which time we’ve earned a reputation for outstanding quality and dependability,” says Mr. Wedge. “Roofing is assembled onsite from thousands of components by the mechanics that the contractor sends out. Our clients can be assured that our crews are properly supervised and trained to use the best equipment and most advanced tools.”

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Industry Info

When it comes to roofing technology, the future is foam.

Advancements in roofing technology have yielded an array of cutting-edge products and systems, but one innovation stands out as particularly unique: spray polyurethane foam roofing. “Unlike shingles or tiles, a polyurethane foam roof is sprayed on, after which it quickly expands into a seamless, monolithic membrane,” explains Gary Harvey, general manager of Wedge Roofing in Petaluma. “By acting as both a thermal and moisture barrier, a spray foam roof provides superior insulation and waterproofing.”

Mr. Harvey explains what makes polyurethane foam such an effective insulator. “Polyurethane foam is the same material that insulates your refrigerator and freezer. Consider the fact that a mere half inch of this product makes your freezer’s interior temperature unnoticeable from the outside; now, imagine doubling that insulating value and applying it to your roof. Unlike traditional roof insulation, which merely reduces heat transfer, a polyurethane foam roof’s superior insulating ability allows it to completely block up to 100 degrees Fahrenheit of temperature transfer.”

Superior insulation isn’t the only advantage spray polyurethane foam roofs provide. Since they can be installed directly over most existing roof membranes, they represent a cost-effective and environmentally-friendly alternative to complete roof removal and replacement. The foam goes on seamlessly and bonds to whatever substrate is beneath it, with no shingles or fasteners required, which cuts down on material costs.

Despite their foam composition, spray polyurethane foam roofs are incredibly durable, often outlasting ostensibly sturdier roofing materials. “Spray foam roofs are able to withstand normal building movement without compromising the membrane’s integrity, and they also add to a structure’s shearing and racking strength,” explains Mr. Harvey. “That’s why you can find 50-year-old spray foam roofs throughout the Bay Area that are still intact and under warranty. A spray foam roof’s only real vulnerability is ultraviolet light, but this is easily addressed by applying a commercial-grade silicone coating. As long as you reapply its coating as needed, your spray polyurethane roof should be the last roof you ever install.”

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Frequently Asked Questions

Q: What can I expect when I contact Wedge Roofing?
A: Our full-time staff provides you with a complete and professional roofing service. From initial contact with the front office and estimating staff to onsite project managers, roofing crews and final clean-up, we’re committed to providing a safe, reliable, top-quality roofing experience. We value our clients’ time by honoring appointments, promptly returning calls and emails, and thoroughly answering all questions.

Q: What assistance and guidance can I expect when it comes to selecting the right roof?
A: With decades of roofing expertise, our estimators provide a formidable wealth of roofing knowledge to provide our clients with roofing solutions tailored to their project and needs. Our policy and founding principle is to provide our clients with an honest, unbiased, detailed estimate for our roofing services, offering quality workmanship at a fair price.

Q: I’ve heard roofing is disruptive and messy. What will you do to protect my home?
A: Roof replacement should not be stressful. By listening to your concerns and accommodating your specific requirements, our onsite supervisors will facilitate proactive measures to mitigate potential disruption for you and your neighbors. Our respectful roofing team understands your home is not their jobsite.

Protecting your home, business and property during roofing is a top priority for our team. All work is organized and executed in an efficient and safe manner, with work areas confined and non-work areas protected. A final clean-up will leave your yard spotless.

Q: When I hire you, who performs the work? What are their qualifications?
A: We understand the importance of hiring a contractor you can trust to work at your home or business. In keeping with this philosophy, we only employ full-time personnel whom we would feel comfortable working on our own homes and interacting with our own families. As fellow Bay Area citizens, we’re dedicated to the same level of service, workmanship, and safety we would demand for our own homes and businesses.

Our professionals are California Certified Journeymen, manufacturer-trained and highly experienced specialists in the roofing systems they install. Our roofing experts have worked exclusively for Wedge Roofing for several years. This wisdom is fully utilized by our structure of superintendents, foremen and journeymen who ensure our clients receive quality roofing services.

Our onsite supervisors ensure every aspect of our roofing services is organized, executed and completed as promised to the highest quality standards, on schedule and within budgetary guidelines.

We follow all building codes and regulations, and we’re fully compliant with all applicable laws. Our team coordinates all required roofing permits and inspections with local building and regulatory agencies. We provide a safe working environment in compliance with OSHA regulations and conduct our operations in an environmentally responsible manner.

Q: How long is my new roof guaranteed?
A: Our four decades of demonstrated expertise have earned our accreditation from the largest and most reputable roofing manufacturers. This endorsement assures you that your new roof is built to the manufacturer’s specifications and warranty requirements, allowing us to offer the manufacturer’s best extended NDL warranties up to 50 years, in addition to our own workmanship warranty.

Q: Do you work on historic homes?
A: Yes. Our award-winning roof restoration work includes buildings designated as historic landmarks by the National Register of Historic Places, the California Register of Historic Resources and local Bay Area preservation organizations. Whether it’s a 19th century Victorian, a mid-century Eichler or a 1970s geodesic dome, we can repair or replace its roof while preserving its historic authenticity.

Q: Do you offer emergency service?
A: Yes. Our highly trained crews provide emergency repairs for damage caused by storms and fallen trees. We’ll come out immediately, stop the roof leak and provide a free quote for long-term roof repairs after the storm subsides.

Q: Do you offer a maintenance program?
A: Yes. Our regular roof maintenance services can extend your roof’s lifespan by identifying and addressing minor issues before they become too serious. Additionally, since most roof warranties require ongoing maintenance as part of their terms, our service will ensure your warranty stays current.

Q: Do you install solar energy systems?
A: Yes. Since we’re licensed and certified in both roofing and solar, we can install your solar energy system while maintaining your roof’s structural integrity.

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SELECTED PHOTOS FROM Wedge Roofing

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ralph Wedge

Expert CONTRIBUTOR PROFILE
  • Ralph Wedge is owner of Wedge Roofing, a Diamond Certified company. He can be reached at (888) 763-7663 or by email.

Ralph Wedge: Roofing Opportunity

By James Florence, Diamond Certified Resource Reporter

PETALUMA — In the wake of an economic recession, Ralph Wedge found an opportunity to start his own business. “Early in my career, I worked for a roofing company doing carpentry work like dry rot repair and upper roof reconstruction,” he recounts. “When the recession of 1974-75 hit, that company went bankrupt and closed its doors, as did several other roofing companies in the area. I saw this as an opportunity to get into the business, so I applied for and received my roofing contractor’s license. That marked the beginning of Wedge Roofing in 1976. I started out small with just a few employees, and have had the pleasure of expanding over time to a staff of nearly 50.”

Today, Ralph says his favorite part of his job is watching projects progress from start to finish. “There are a lot of aspects involved in a roofing project, from the initial consultation to the final installation. I enjoy watching and participating with our staff as they guide each client through this process and leave them happy and satisfied at the end of it.”

A resident of Novato (where he lives with his wife, Jennifer), Ralph spends his free time on a variety of active pastimes. “I’m a competitive sailboat racer, so I spend a lot of my time on the Bay,” he details. “I also play racquetball regularly and enjoy skiing in the winter.” In addition to these personal hobbies, Ralph likes spending time with his family. “I have three boys—they’re all in their 30s now and pursuing their respective careers, but we still do family vacations together. We’ve been to Europe a couple of times, and we’ve also sailed around Tahiti and the British Virgin Islands.”

In regard to his professional career, Ralph believes a company is only as good as the people that comprise it. “Early on, I realized the ability to succeed in this business is all about the people who work for you,” he affirms. “If you enable your employees to thrive, your business will thrive as a result. That’s why I maintain very open relationships with my employees and invest in the best training programs available. Most of our employees have tenures of 10 to 20 years, which I think says a lot about the work environment we’ve created.”

Ask Me Anything!

Q: What was your first job?
A: I was a paperboy.

Q: Have you ever read a book more than once?
A: “East of Eden” by John Steinbeck.

Q: If you could travel anywhere in the world, where would you go?
A: Southern France. I’ve been to Paris, where I enjoyed viewing the beautiful architecture and visiting art and history museums, but I’d still like to see the Mediterranean region.

Q: What’s your favorite thing to do on a rainy day?
A: Rainy days are when roofs start leaking, so I derive great satisfaction by participating in the emergency repair side of Wedge Roofing.

Q: What’s your favorite snack?
A: Potato chips.

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Expert articles
  • Understanding Your Roofing System Warranty

    PETALUMA — A good way to make the most of a new roof is to install it as a “roofing system.” With a roofing system, all components are installed in accordance with the manufacturer’s set guidelines. The main benefit of installing in this manner (besides a quality job) is the roof is eligible for a better warranty. However, to ensure your warranty stays valid, you’ll need to have a clear understanding of how it functions.

    A roofing system warranty is a lot like an automobile warranty. Many vehicles come with a 7-year/100,000-mile warranty. However, owners need to understand this warranty requires ongoing maintenance to be performed at specific points during the warranty period. There’s also an expectation that minor repairs may be needed along the way. If an owner neglects to keep up with manufacturer-recommended maintenance or proactively address repair needs, their warranty may not be honored in the event of a breakdown.

    A roofing system warranty is very similar in these respects. All major manufacturers require annual roof inspections and maintenance in their warranty terms. Additionally, there’s an expectation that some minor repairs may be needed along the way. The good news is, like your vehicle, your roof should perform well beyond its warranty period if you observe these manufacturer recommendations and requirements.

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Expert video tip
  • Video: Maintaining Your Roof Warranty

    Complete Video Transcription:

    PETALUMA — Host, Sarah Rutan: When installing a new roofing system, make sure you’re aware of its warranty terms. To learn more, we’re in Petaluma with Gary Harvey of Wedge Roofing, speaking on behalf of Diamond Certified Expert Contributor Ralph Wedge.

    Gary Harvey: Understanding your roofing system warranty is much like understanding your automobile warranty. Your automobile may be accompanied by a seven-year, 100,000-mile warranty, however, it does require maintenance and tune-ups and the expectation that there will be some minor repairs necessary over the course of that seven-year, 100,000-mile period.

    A roof is very similar in those respects. All of the major manufacturers of roofing systems require inspections and annual maintenance and also have the expectation that some minor repairs will be needed along the way. Much like your automobile, the roofing system should perform well beyond the warranty period and should provide you years of protection.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Wedge Roofing WEBSITE AND EXTERNAL FEED
  • Wedge Roofing SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.wedgeroofing.com
Diamond Certified RATINGS ON Wedge Roofing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
Wedge Roofing : Average 8.9 out of 10 based on 150 unique customer surveys of customer satisfaction.

David A.

VERIFIED Wedge Roofing CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were awesome from the initial contact through the completion of the job. They were very professional and very clean.

I just thought the whole experience was good.

Roxie B.

VERIFIED Wedge Roofing CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was one of the best professional experiences I have had with a contractor.

Their communication was top-notch, and they had a good response time. They had good expertise.

Loyd B.

VERIFIED Wedge Roofing CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I would recommend them

They are my neighbors and they have done several repairs for me. Last year, they put on a new roof for me.

Rick B.

VERIFIED Wedge Roofing CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to call Wedge Roofing. I have shared them on NextDoor.

They solved my problem, and they made it easy for me. They made it their problem, not mine. They made it go away, so I didn't have to worry about it. They had good communication throughout, and they were great all the way around.

Maria B.

VERIFIED Wedge Roofing CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what other roofers told us we couldn't have done.

The fact that they finally fixed the leak in our roof, and they were the third company to try.

Brian B.

VERIFIED Wedge Roofing CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the work that they said they would do.

There wasn't any hassle.

Ave C.

VERIFIED Wedge Roofing CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were good, and I really liked the salesman.

The office is great, and the people are nice. I liked the guy who came to do the inspection. He comes here all of the time, and he is great.

Ed D.

VERIFIED Wedge Roofing CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been using them for over 35 years.

They are very fair and they do great work. They keep the jobsite very clean.

Jackie F.

VERIFIED Wedge Roofing CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It started off really great. Terry, the estimator, came out and was awesome and knowledgeable. He put me at ease knowing it is a major expense. He was very honest with me and he told me what to expect.

After it was completed on January 2 at 1:05 PM and it started to rain at 1:07 PM, I thought there might be some leakage. They came right back, and the next day, a supervisor came by to check.

Holly G.

VERIFIED Wedge Roofing CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, honest, and informative. They explain things when I don't understand, and they are over the top fabulous.

I have been a customer for a long time. It is their personal contact and knowing the people I am talking to.

Beth K.

VERIFIED Wedge Roofing CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I was very happy with it

I just thought that they ran their business very professionally. When you call them, you are put in touch with the job supervisor who does the estimate, so you have someone to talk to in case there is a problem. Ralph and Oliver both came over to look at it.

Paul K.

VERIFIED Wedge Roofing CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was good.

They did a foam roof which fit the needs of the house.

Mark L.

VERIFIED Wedge Roofing CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have a slate roof. They were more than happy to come out. They are my go-to roofers.

I was upset and I needed help. They came right out to me.

Kathleen L.

VERIFIED Wedge Roofing CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very communicative and they are hard working. They show up and start the work as scheduled, and they finish it on time.

I thought the service manager, Terry, was professional.

Biganeh M.

VERIFIED Wedge Roofing CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experience was superlative.

I would give them an '11'. The sales gentleman, Terry, made the transaction easy. He did handholding and he was informative. He took the time, even though, I knew how busy they were. They were just beyond any subcontractor.

Tom M.

VERIFIED Wedge Roofing CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely tell people to use them. They were great.

They showed up on time and they gave me an accurate quote. They had a good price for what they did.

Paul M.

VERIFIED Wedge Roofing CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to know what they are doing, and they are knowledgeable.

They were cheaper than the other guys.

Peter M.

VERIFIED Wedge Roofing CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They fixed the leak.

Gary N.

VERIFIED Wedge Roofing CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was satisfied with the work that was done. They were on time, efficient, and they cleaned up.

The bottom line is that they did what they promised to do. My roof was leaking and it doesn't anymore.

Terry O.

VERIFIED Wedge Roofing CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

That everything went as planned, and it is all good.

Probably the service

Read All 150 Survey Responses at Ratings View