Question 1

How do you charge for your services?

Accepted Answer

We operate on a flat-rate system, so you’ll always know what you’re paying upfront. Our price book is on our plumbing platform, so everything will be emailed or texted to you.

Question 2

What can I do if I’m having problems with a slow drain or sewage backup?

Accepted Answer

It could be anything from tree roots to old pipes, so we recommend doing an inspection beneath your home or a camera inspection of the pipes to check for issues.

Question 3

Should I replace my toilet with a water-conserving model?

Accepted Answer

Water is very precious in California, so we do recommend replacing toilets that waste water. If your toilet leaks or runs constantly, it’s smart to replace it with a low-flow, eco-friendly model.

Question 4

What kinds of water-saving changes can I make around my house?

Accepted Answer

Along with installing a water-conserving toilet, consider getting a more efficient water heater and low-flow fixtures and faucets. Once we determine your specific needs, we can help you make smart decisions that save water while still giving you great performance.

Question 5

Is it wasteful to run water until it gets hot?

Accepted Answer

Yes. We recommend getting a water recirculating system or an on-demand hot water system—they can help you save water and still provide the hot water that you want.

Question 6

Are there modern tools for regulating water usage?

Accepted Answer

Yes, there are new tools like Moen’s Flo Smart Water Monitor and Shutoff, which identifies water leaks and notifies you via email or text message.

Question 7

What should I know about my water system?

Accepted Answer

The most important thing to know is how to turn off the water to your home during an emergency. Also, do you know how to turn off the gas? Does your gas-powered system have an earthquake valve? Do you know how old your water heater is and if it’s installed to Uniform Plumbing Code (UPC) standards? If you don’t know the answers to these questions, contact us and we’ll help you.

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