Diamond Certified Company Report

Thompson Construction

Diamond Certified Company Report

Thompson Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 36 VERIFIED CUSTOMERS i

George D.

VERIFIED Thompson Construction CUSTOMER

1 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

He appears to be quite honest, and he was willing to take on some small, odd work that we had to do. I appreciated that, because sometimes the contractors will blow you off when you have that kind of work.

The fact that he answered the call promptly and came over, we needed to get something done quickly, and he managed to squeeze it in between other work and still get it done. The guys he had doing the work were quite competent.

Pete M.

VERIFIED Thompson Construction CUSTOMER

2 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time and very, very neat.

He did it in the time that he said, he followed through, and he was very personable. When it comes to contractors, I have to say that he's perfect.

Phil S.

VERIFIED Thompson Construction CUSTOMER

3 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honesty, integrity, and there are no surprises. Everything happens the way it's supposed to happen. I think that's a great value.

Their honesty and all is perfect

Read All 36 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dennis Thompson, Owner

Thompson Construction provides a wide range of general construction and remodeling services for residential clients in Sonoma, Marin, and Lake Counties. In addition to remodeling kitchens, bathrooms and living spaces, the company has the capabilities to build room additions and exterior structures such as decks, patios, and pergolas.

Owner Dennis Thompson says Thompson Construction’s status as a family-owned and operated company has allowed the company to develop and maintain a loyal clientele base. “I work alongside my three sons, Nick, Kyle and Chris, and our clients really like seeing that. They always comment about how nice it is to see a father and his sons working together and getting along. The family aspect of our company definitely sets us apart from other contractors.”

Thompson Construction is also known for its troubleshooting abilities, which Mr. Thompson says is crucial for ensuring total customer satisfaction. “I’m very experienced at coming up with effective solutions to problematic situations. I’ve never had a complaint, and that’s because if there’s anything wrong with my work, I’ll make it right one way or another.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Thompson Construction

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Lake County

SERVICES PERFORMED

Residential Remodeling & Additions
Kitchens & Bathrooms
Turnkey (Start to Finish) Work on New Houses

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Thompson Construction

Thompson Construction recently completed this kitchen remodel.

Company Profile

Thompson Construction provides a wide range of general construction and remodeling services for residential clients in Sonoma, Marin, and Lake Counties. In addition to remodeling kitchens, bathrooms and living spaces, the company has the capabilities to build room additions and exterior structures such as decks, patios, and pergolas.

Owner Dennis Thompson says Thompson Construction’s status as a family-owned and operated company has allowed the company to develop and maintain a loyal clientele base. “I work alongside my three sons, Nick, Kyle and Chris, and our clients really like seeing that. They always comment about how nice it is to see a father and his sons working together and getting along. The family aspect of our company definitely sets us apart from other contractors.”

Thompson Construction is also known for its troubleshooting abilities, which Mr. Thompson says is crucial for ensuring total customer satisfaction. “I’m very experienced at coming up with effective solutions to problematic situations. I’ve never had a complaint, and that’s because if there’s anything wrong with my work, I’ll make it right one way or another.”

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Company Philosophy

“My mission is to build long-standing structures as well as long-term client relationships. I utilize my experience and expertise on every job, and that gives my clients confidence in my ability to bring their projects to successful completion. Their needs always come first, no matter what.”

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Comparative Summary

Maintaining customer satisfaction is crucial for any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Thompson Construction, the key to achieving and maintaining high levels of customer satisfaction is simple: combine its vast amounts of industry experience with a personalized business approach that makes the construction process as straightforward as possible for clients. “I’ve been remodeling homes and small businesses for more than 30 years, so there isn’t much I haven’t seen,” says owner Dennis Thompson. “My clients know I have the communication skills and construction expertise to help them achieve their goals.” Thompson Construction has been remodeling kitchens, bathrooms and living spaces for residential clients in Sonoma, Marin, and Lake Counties since 1985. The company also has the capabilities to build room additions and exterior structures like patios, decks, and pergolas, and it utilizes its troubleshooting skills to come up with effective solutions to problematic situations. Unlike construction companies whose owners delegate most work to less experienced foremen or subcontractors, Thompson Construction provides every project with the hands-on expertise of Mr. Thompson himself. “I’m on every job every day,” he affirms. “Whether I’m physically doing the work or overseeing things and double-checking the quality, I’m always involved in some way, and my customers really appreciate that.” To further differentiate itself from its competition, Thompson Construction strives to build lasting relationships with its clients that go beyond the industry standard. “Many of my clients will say I’m more of a friend than a contractor,” says Mr. Thompson. “On almost every job, the relationship I develop with the customer goes beyond the duration of the project.”

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Industry Info

When taking on a kitchen remodeling project, it can be helpful to have your contractor help you choose appliances. Choosing new appliances for a kitchen remodel can be a stressful endeavor—not only is there an overwhelming number of options available, but factors such as budget constraints and disagreements can come into play as well. According to Dennis Thompson, owner of Thompson Construction in Healdsburg, having your contractor help you choose appliances can make the process easier and ensure positive results. “A contractor’s input can definitely benefit homeowners when it comes to picking out appliances, whether in terms of design practicality, budget or serving as a third party to settle disagreements.”

One way in which a contractor’s help can benefit customers is in regard to kitchen design. “In many situations, the practicality of the appliances being purchased can depend on the design,” says Mr. Thompson. “For instance, if a particular model of refrigerator doesn’t fit the kitchen’s layout, it can result in issues like the door hitting a cabinet. Another important decision to make is whether you want a microwave with a hood attached to the bottom, located over the stove. Some people absolutely do not like micro-hoods, in which case the contractor has to make room for the microwave in the cabinetry design.”

Another way a contractor can benefit homeowners is by helping them stay within budget constraints. “Some homeowners are insistent on having the same brands for all their fixtures, but that isn’t always possible to do while staying within a designated price point,” says Mr. Thompson. “Sometimes you have to go through three or four different brands in order to keep things under budget.”

A further way a contractor’s assistance can help in the appliance selection process is by providing a third-party presence to settle disagreements. “When it comes to choosing appliances, there are often two different people thinking two different thoughts,” explains Mr. Thompson. “If they come to an impasse, a contractor can act as a mediator and help them find the middle ground. Part of this involves educating them on the pros and cons of different materials, but often, it just helps to have input from someone who’s been through the process a number of times.”

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Frequently Asked Questions

Q: How long is a typical workday?

A: I usually start at 8am and work until about 4:30pm. I always try to be considerate, not only for my clients’ sake but for their neighbors as well. Before any job begins, I introduce myself to the neighbors on both sides of the house and let them know what I’ll be doing.

Q: Do I need permits for my construction project?

A: It depends on the nature of the job. If you’re staying within the confines of the existing floor space and not making structural changes, you typically won’t need to get permits. If you do need to get permits, I can handle that process for you.

Q: Do you offer outdoor construction as well?

A: Yes, I can handle exterior projects such as decks, shade covers, exterior painting and window replacements.

Q: Can you help me choose things like paint and carpet?

A: Yes. There are a few places in Santa Rosa that I work with for things like carpet, laminate, paint and countertops, and I can go with you and get it all picked out in one afternoon. Having those aspects laid out in advance will make your job go more smoothly.

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SELECTED PHOTOS FROM Thompson Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dennis Thompson

Expert CONTRIBUTOR PROFILE
  • Dennis Thompson is a 34-year veteran of the construction industry and owner of Thompson Construction, a Diamond Certified company. He can be reached at (707) 506-6915 or by email.

Dennis Thompson: Hometown Glory

By James Florence, Diamond Certified Resource Reporter

HEALDSBURG — A lifetime resident of Healdsburg, Dennis Thompson values the personal benefits that come with living and working in the same town where he was born and raised. “There’s a lot of history here for me, and a lot of good feelings that go along with it,” he says. “I had the fortunate opportunity to purchase a property close to where I grew up, and that’s where I built my house. There’s a dirt road that runs beside it where I used to ride my bike as a kid—I can even point out the spot where I first took off my training wheels!”

Dennis’ local roots run deep on a professional level as well. More than 30 years since he began his construction career, he recounts how it all started: “I was working as a machinist with Hewlett-Packard in Santa Rosa, and I just got tired of all the oil in my hair! I had a friend in the construction business, so I took a two-week vacation and went to work with him just to see what it was like. I immediately fell in love with the trade, so I gave my notice and joined the local carpenters union.” After earning his journeyman status, Dennis continued to excel in the industry and eventually struck out on his own, founding Thompson Construction in 1985.

Today, Dennis says he appreciates the rewards that the construction trade naturally provides, from the satisfaction of a job well done to positive relationships with customers. “It’s very fulfilling to stand back and look at something you’ve accomplished, which is something I enjoy to this day. I also value the connections I make with my clients. In many cases, they become good friends and stay in touch long after their projects are completed.”

Outside of work, Dennis devotes much of his time to being with family. “My wife, Brenda, and I both come from large families with a lot of traditions, and we all get together fairly often for holidays and birthdays, which is always a fun time.” In addition to large family gatherings, Dennis enjoys playing golf and attending baseball games with his three grown sons—Nicholas, Kyle and Chris—all of whom reside locally.

In his professional career, Dennis espouses the importance of quality workmanship. “People often say, ‘No one will ever see this, so you don’t need to make it look nice,’ but I think it’s important to do good work in every aspect of the job,” he says. “Even if no one can see it now, someone will likely take apart my work one day, and I want it to reflect the level of quality I adhere to.”

When asked about his future retirement, Dennis says he has no plans to slow down. “Other than visit some parts of the United States I haven’t seen yet, I’ll probably keep myself busy with home projects. We live on three quarters of an acre, and there’s always something to do. It’s kind of like the Golden Gate Bridge: Once you’ve finally finished everything that needs to be done, it’s time to start over again!”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: The Beatles or the Rolling Stones?
A: The Beatles.

Q: What’s your favorite smell?
A: Freshly cut grass.

Q: What’s your favorite local restaurant?
A: Socorro’s Mexican Restaurant in Windsor.

Q: Did you play any high school sports?
A: I wrestled, played football and ran track.

Q: What’s your favorite dessert?
A: Anything chocolate—it’s one of my few weaknesses.

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Expert articles
  • How to Fix a Swinging Door

    HEALDSBURG — If you have a door that frequently swings open or closed, you may think the only way to fix it is to completely remove and reset it. However, in many cases, this problem can be corrected with a quicker, easier solution.

    After closing the door, remove the pin from one of the hinges—use a hammer to tap the pin upward from below and then pull it out the top. Place the pin on a piece of wood or another hardy surface and use the hammer to give it a slight bend in the middle. Next, return the pin to its hinge.

    While this may seem ridiculously simple, it should create enough resistance to keep the door from swinging. Depending on the extent of the issue, you may have to repeat the step with two or even all three pins, but in most cases this should solve the problem.

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Expert video tip
  • Video: Solving a Swinging Door Problem

    Complete Video Transcription:

    HEALDSBURG — Host, Sarah Rutan: If you have a door that swings even after you’ve opened or closed it, there is a solution to solve this problem. Today, we’re in Healdsburg with Diamond Certified Expert Contributor Dennis Thompson of Thompson Construction to learn his solution to a swinging door.

    Diamond Certified Expert Contributor, Dennis Thompson: Well, in some situations, people have doors that swing either closed or open when they don’t want them to, and it’s very frustrating. Of course, the, you know, the permanent way to fix that is to take the door out and reset it.

    But a real simple way, and in most cases will fix the problem, is this: You close the door, you take one of the pins out of the hinge by just tapping it up and removing it, put it on a piece of wood, and with a hammer, bend it in the middle. And you put it back in the hinge. And it creates enough resistance, in most cases, that will make the door stay closed or open.

    You may have to do both or all three hinges, depending on how much the door is swinging. But, typically, that will take care of your problem.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Thompson Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 36 VERIFIED CUSTOMERS i
Thompson Construction : Average 9.5 out of 10 based on 36 unique customer surveys of customer satisfaction.

George D.

VERIFIED Thompson Construction CUSTOMER

1 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

He appears to be quite honest, and he was willing to take on some small, odd work that we had to do. I appreciated that, because sometimes the contractors will blow you off when you have that kind of work.

The fact that he answered the call promptly and came over, we needed to get something done quickly, and he managed to squeeze it in between other work and still get it done. The guys he had doing the work were quite competent.

Pete M.

VERIFIED Thompson Construction CUSTOMER

2 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time and very, very neat.

He did it in the time that he said, he followed through, and he was very personable. When it comes to contractors, I have to say that he's perfect.

Phil S.

VERIFIED Thompson Construction CUSTOMER

3 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honesty, integrity, and there are no surprises. Everything happens the way it's supposed to happen. I think that's a great value.

Their honesty and all is perfect

Dick P.

VERIFIED Thompson Construction CUSTOMER

4 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them as they go the extra mile. They are very knowledgeable. I can't say enough good about them.

I would give them a "12". I like their openness about pricing and cost.

Dave W.

VERIFIED Thompson Construction CUSTOMER

5 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

He does really good work and I find him easy to work with and they will be happy with the result.

He is a very honorable person and he delivers on what he promises and he owns up to mistakes that he makes and he fixes them.

Donna R.

VERIFIED Thompson Construction CUSTOMER

6 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy, on time, they clean up, and they are just nice guys.

Just that they are easy to talk to and they follow through with what they are going to do.

Mike J.

VERIFIED Thompson Construction CUSTOMER

7 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very easy to work with

Quality of work

Barry J.

VERIFIED Thompson Construction CUSTOMER

8 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would certainly get a bid from them and they are honest. They did a good job and they were on time and I would use them again if I needed them.

He did what he said he would do and he did it on time and his cost was right.

Bob T.

VERIFIED Thompson Construction CUSTOMER

9 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them if they need them.

He was very efficient, very quick, and very insightful. He did a complete job and he did everything that I expected him to do and he did it quickly.

Nancy H.

VERIFIED Thompson Construction CUSTOMER

10 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

That he was willing to do a small job and do it well and cater to our needs and we appreciated his attention.

I think Dennis himself was a very nice guy.

Terri R.

VERIFIED Thompson Construction CUSTOMER

11 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that quality is number one and you will not be disappointed.

I would give them an "11". They are easy to work with, friendly people. They are down home folks, they take care of you, they make sure that you are happy, and they go above and beyond.

Billie W.

VERIFIED Thompson Construction CUSTOMER

12 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they are very thorough and they stick to their plans. If any issues arise, they bring it to my attention and they took care of it and it didn't cost me any extra money and they cleaned up and they were polite and they were on time and they were good very good.

They were honest.

Sophie M.

VERIFIED Thompson Construction CUSTOMER

13 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dennis is perfect in every other way, but he could use some better time-management skills.

I liked everything about them. They're excellent people, and they do excellent work.

Pete S.

VERIFIED Thompson Construction CUSTOMER

14 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work.

He was friendly, and he did what he said he was going to do.

Steve R.

VERIFIED Thompson Construction CUSTOMER

15 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is on time, and he does excellent. He has good ideas, and he is friendly.

Dennis is easy to work with, and he is a good listener.

Barry J.

VERIFIED Thompson Construction CUSTOMER

16 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they would do, they gave us a quote, and they did it for that quote. They cleaned up afterwards, and they did a good job.

The quality of the work, they were good.

Bill W.

VERIFIED Thompson Construction CUSTOMER

17 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a good guy to use. I would recommend them.

He was very informative, and he kept us in the loop with what he was doing.

Cliff B.

VERIFIED Thompson Construction CUSTOMER

18 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very dependable, he does good work, and he knows what he's doing.

His knowledge. It seems like there's no job he can't take on. He does a good job. He knows exactly what he's doing. He's more of a friend than a contractor now. I've recommended him to other people.

Duane T.

VERIFIED Thompson Construction CUSTOMER

19 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very conscientious, he finishes the job, and he checks with you constantly. He works with you and gives you a lot of input.

He was very trusting, and I liked the work. It was great. We were so happy. He did a good job.

Eddy S.

VERIFIED Thompson Construction CUSTOMER

20 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

The fact that they consult with the homeowner to help us decide what it is that we need. They're reasonably priced. They're very personable, charming people.

Their work

Read All 36 Survey Responses at Ratings View