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Superior Plumbing & Drain Cleaning Services

Diamond Certified Company Report

Superior Plumbing & Drain Cleaning Services

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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 201 VERIFIED CUSTOMERS i

Robert H.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

1 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They arrived on time and completed the job in one day.

They were upfront and honest. It was an urgent situation, and we had to leave our house. They finished quickly. My mother uses them, and my wife had called them also.

Barbara Z.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

2 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really take their time on the job. They were a lot less expensive.

All of the guys were very responsive. They gave us a lot of information and a lot of options. They even added a gas-line to the fireplace.

Margaret Y.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

3 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I never give a company a '10'

All of the people they sent out for the job were outstanding.

Read All 201 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Superior Plumbing & Drain Cleaning Services provides a wide range of plumbing services for residential and commercial clients throughout the East Bay. In addition to maintaining and repairing toilets, sinks, showers, and drains, the family-owned and operated company handles sewer line replacements, sewer and drain cleaning, hydrojetting, and more.

General Manager Noe Pineda credits Superior Plumbing & Drain Cleaning Services’ success to its comprehensive approach to customer service, which includes meticulously double-checking its work and wearing protective clothing when working in clients’ homes. “We take our commitment to customer service very seriously,” confirms Mr. Pineda. “We even offer a 100 percent satisfaction guarantee to ensure the quality of our work.”

Superior Plumbing & Drain Cleaning Services is known for its straightforward pricing—many of the company’s services are available for a flat price, and it provides honest estimates for larger jobs. “We also clearly communicate with our clients and let them know any time there’s a change to the original estimate, so there are never billing surprises,” adds Mr. Pineda. “Each customer only pays for the services they need.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Superior Plumbing & Drain Cleaning Services

COMPANY CONTACT
Service AREA

Portions of Alameda County
Contra Costa County
Solano County
Marin County
Oakland
LaMorinda
Walnut Creek
Vallejo
American Canyon

SERVICES PERFORMED

Plumbing Maintenance
Hydrojetting
Sewer & Drain Cleaning
Re-Plumbing
Video Inspections
Sewer Line Replacements
Water Heaters

BRANDS Supported
  • Rheem

  • TracPipe

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Superior Plumbing & Drain Cleaning Services

Company Profile

Superior Plumbing & Drain Cleaning Services provides a wide range of plumbing services for residential and commercial clients throughout the East Bay. In addition to maintaining and repairing toilets, sinks, showers, and drains, the family-owned and operated company handles sewer line replacements, sewer and drain cleaning, hydrojetting, and more.

General Manager Noe Pineda credits Superior Plumbing & Drain Cleaning Services’ success to its comprehensive approach to customer service, which includes meticulously double-checking its work and wearing protective clothing when working in clients’ homes. “We take our commitment to customer service very seriously,” confirms Mr. Pineda. “We even offer a 100 percent satisfaction guarantee to ensure the quality of our work.”

Superior Plumbing & Drain Cleaning Services is known for its straightforward pricing—many of the company’s services are available for a flat price, and it provides honest estimates for larger jobs. “We also clearly communicate with our clients and let them know any time there’s a change to the original estimate, so there are never billing surprises,” adds Mr. Pineda. “Each customer only pays for the services they need.”

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Company Philosophy

"We believe happy employees make happy customers, so we train each employee to take care of customers in a timely manner, fix problems right the first time and always stand behind their work. Everyone who works here, from our office staff to our plumbers, is focused on achieving 100 percent customer satisfaction."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Superior Plumbing & Drain Cleaning Services, the key to achieving and maintaining high levels of customer satisfaction is providing a combination of high-quality work, superior materials and open communication throughout every step of every project. “Our focus on communication has been an important part of our success,” confirms General Manager Noe Pineda. “If there’s ever an issue with our work, our customers can talk directly to our owners and have their problems fixed in a timely manner.”

Superior Plumbing & Drain Cleaning Services has been providing a wide variety of plumbing services for residential and commercial clients throughout the East Bay since 2002. In addition to maintaining and repairing toilets, sinks, showers and drains, the family-owned and operated company handles sewer line replacements, sewer and drain cleaning, hydrojetting, leak detection and more. It also offers 24-hour emergency services for the convenience of its customers.

Unlike less experienced plumbing companies that are unable to accurately diagnose the full extent of some customers’ problems and provide erroneous estimates as a result, Superior Plumbing & Drain Cleaning Services charges a flat price for every repair, which allows its technicians to provide firm estimates and stand confidently behind their work. “Also, if we find an unexpected problem while we’re working, we contact the customer right away before proceeding,” adds Mr. Pineda. “There are never any surprises with our bills.”

Another distinguishing characteristic of Superior Plumbing & Drain Cleaning Services is its steadfast commitment to quality control, which includes double-checking and testing all its work while the customer is present and offering a 100 percent satisfaction guarantee. “We don’t rest until the job is done properly and the customer is satisfied,” affirms Mr. Pineda. “If they’re not happy, they get their money back–it’s that simple.”

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Industry Info

Consider the benefits of a trenchless sewer line replacement. Over the past few decades, trenchless sewer replacements have seen a significant increase in popularity with homeowners and commercial property owners alike. Like any new technology, the reason for its popularity lies in its ability to save time and money for everyone involved. “Trenchless sewer replacement is a fast, efficient way to fix old sewer lines without extensive digging, which ultimately preserves the surrounding lawns, gardens and driveways,” explains Noe Pineda, general manager of Superior Plumbing & Drain Cleaning Services in Pinole. “In addition to being less time consuming and expensive than traditional sewer replacements, trenchless technology allows the new sewer line to stay in one piece, which means there’s less chance of future damage or leaks.”
There are two methods for performing trenchless sewer replacements, and the one your plumbing contractor uses is entirely dependent on the condition of your existing sewer pipe. Pipes that are in decent condition can usually be relined, but if the damage is too extensive, a “pipe bursting” method must be used.
Option 1: Sewer relining with Cured in Place Pipe (CIPP)
This process entails coating the interior of the old sewer line with a flexible, PVC-infused liner that’s designed to seal all cracks, voids and bridge gaps. First, your plumber should clear the old line of roots, dirt and debris using high-pressure water equipment (a process known as hydrojetting). After the line is cleared, the new liner can be blown in using pressurized air. Once the liner is in place, a bladder is inserted and inflated with high-pressure steam until it molds to the interior of the pipe. This essentially creates a new, ultra-strong pipe within the original pipe that’s resistant to future root intrusion, which is the leading cause of sewer line failures.
Option 2: Trenchless pipe bursting
When CIPP relining isn’t an option because of extensive pipe damage, trenchless pipe bursting is the best choice. This process involves drilling an access point on either side of an old sewer line, feeding through a heavy cable that has a high-density polyethylene sewer pipe attached and essentially “bursting” the old pipe to make way for the new one. The new sewer line is seamless, flexible, resistant to root invasion, and completely air and water tight.

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Frequently Asked Questions

Q: Do you charge by the hour?

A: No, we’ll quote you a flat rate for your specific job.

Q: Do you provide free estimates?

A: Unfortunately, since we have to send a plumber to diagnose the exact problem, we have to charge for our estimates. For a flat fee of $49, we’ll provide you with a detailed estimate that includes all your options and the cost for each. Our technicians arrive in vans that are equipped with thousands of parts, so most problems can be handled right away without the need for a second service call.

Q: How soon can you get here?

A: It varies with our workload for that particular day, but we aim to be at your location within two hours of your initial call.

Q: Do you maintain a clean work environment?

A: Absolutely. We never forget that we’re working in our customers’ homes and businesses, so we protect every surface, wear pads and booties, and leave work areas cleaner than when we arrived.

Q: Do you pull permits?

A: Yes. If your plumbing job requires a building permit, we’ll take care of all the paperwork.

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SELECTED PHOTOS FROM Superior Plumbing & Drain Cleaning Services

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ricardo Lopez

Expert CONTRIBUTOR PROFILE

Ricardo Lopez: A Rewarding Career

By James Florence, Diamond Certified Resource Reporter

RICHMOND — Ricardo Lopez was initially drawn to the plumbing trade by the pay, but it wasn’t long before he discovered the true rewards his career provided. “I was told that plumbers made good money, so I decided to start an apprenticeship with a local company,” he remembers. “The pay was good, but what I really liked about the job was the opportunity to help people, especially elderly customers who are vulnerable to being taken advantage of. It felt very rewarding to be able to take care of people and provide an honest service. After five years working in the field, I decided to found my own business in 2002.”

Today, as owner of Superior Plumbing & Drain Cleaning Services, Ricardo says his first priority is providing top-notch customer service. “I personally train each of our employees in the way we present ourselves and serve our customers. To me, the most important thing is making sure every customer is satisfied, both with the work itself and the professionalism of our technicians.”

Originally from El Salvador, Ricardo resides today in Antioch with his wife, Fatima, and their two children. Outside of work, he spends his free time engaged in a variety of active pastimes. “My kids like the water, so we do a lot of swimming and boating at local lakes,” he says. “We also like to play basketball and soccer.” Additionally, Ricardo and his family make a point of traveling two to three times each year. “We regularly vacation at places like Cancun and Belize. Also, since my wife is from Mexico, we go to Guadalajara every January to see her family and take part in the holiday festivities.”

In regard to his professional career, Ricardo espouses the importance of taking care of people. “In addition to taking care of our clients, I believe in taking care of our employees,” he explains. “I try to make sure everyone who works for me is well-compensated and happy in their job. After all, when your employees are happy, they’re more likely to pass that on to customers in the form of good service, so it’s a great investment all in all.”

When asked the first thing he’d do if he were to retire tomorrow, Ricardo says he’d take an extended vacation. “I would take a month-long trip with my family, maybe to Cancun or my home country of El Salvador. It’d be nice to just take some time to relax and recuperate by the beach.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: Are you an early bird or a night owl?
A: An early bird.

Q: Do you collect anything?
A: CDs and digital music.

Q: What kinds of music do you like?
A: I like all kinds, especially upbeat music because I’m a happy person.

Q: What’s your favorite snack?
A: Granola bars.

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Expert articles
  • A Solution for Water Pressure Issues

    RICHMOND — If your home’s faucets, showerheads, and toilets are constantly dripping and running, it might be time to check your home’s water pressure. The recommended water pressure for residential homes is between 60 and 80 psi, so if yours reads above 80 psi, this may be the source of your problems. Water pressure issues are especially common in homes located on hills, where the altitude can result in pressure readings as high as 120 psi.

    A simple solution to this issue is to install a water pressure regulator, which enables you to adjust your home’s pressure to a desired level and keep it there. If you don’t know your home’s current water pressure level, purchase a water pressure gauge from a hardware store. All you have to do is connect the gauge to an exterior hose bib and it will give you a reading, which will help you determine whether you should install a regulator.

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Expert video tip
  • Video: Addressing Water Pressure Issues

    Complete Video Transcription:

    RICHMOND — Host, Sarah Rutan: If your home’s plumbing fixtures are constantly running or dripping, this may be the result of a water pressure issue. To learn more, we’re in Richmond with Vincent Esquivel of Superior Plumbing & Drain Cleaning Services, speaking on behalf of Diamond Certified Expert Contributor Ricardo Lopez.

    Vincent Esquivel: If you’re constantly having faucets that are dripping, and shower valves that are dripping, toilets that are constantly running, you may want to check the pressure in the front of your home.

    We recommend that the pressure be between 60 and 80 psi. If it’s over 80 psi, we recommend a pressure regulator to regulate that pressure right where it needs to be, so that you can have faucets that are working correctly, showers that aren’t dripping. A pressure regulator is something that regulates the water. You can adjust the pressure to keep it, you know, right where you need it, between 60 and 80 psi. A lot of times, people live on hills. The Water Department pumps that water up the hill, and you end up with extremely high pressure. It could be 100 psi, it could be 120.

    A regulator’s going to lower that water pressure – put you right where you need to be. It’s usually located in front of the home, right where the main shut-off valve is, coming into the house. So, you may want to look to see if you have one. Sometimes they need adjustment. But if you don’t have one, I highly recommend that you install a regulator. Have one installed and you can also purchase a gauge and hook it up to the hose bib, where the garden hose goes. Once you put the gauge there, it’ll tell you exactly what kind of pressure you have, and then you can take it from there whether you need a pressure regulator or not.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Superior Plumbing & Drain Cleaning Services WEBSITE AND EXTERNAL FEED
  • Superior Plumbing & Drain Cleaning Services SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Superior Plumbing & Drain Cleaning Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 201 VERIFIED CUSTOMERS i
Superior Plumbing & Drain Cleaning Services : Average 9.0 out of 10 based on 201 unique customer surveys of customer satisfaction.

Robert H.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

1 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They arrived on time and completed the job in one day.

They were upfront and honest. It was an urgent situation, and we had to leave our house. They finished quickly. My mother uses them, and my wife had called them also.

Barbara Z.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

2 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really take their time on the job. They were a lot less expensive.

All of the guys were very responsive. They gave us a lot of information and a lot of options. They even added a gas-line to the fireplace.

Margaret Y.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

3 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I never give a company a '10'

All of the people they sent out for the job were outstanding.

Deborah H.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

4 of 201

Quality 10
10 10
Loyalty No
CRITIQUE

The service was wonderful. I had no problems with the work.

They were on time. There were no problems.

Kenneth C.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

5 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were convenient, and it really worked out.

They wore uniforms.

Russell O.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

6 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always reliable, efficient, and on time. They have really made an impression on me.

If my water heater went out today, I would call Superior Plumbing.

Randall S.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

7 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I referred someone with a plumbing problem to them.

The two guys that came out were great. They were courteous, friendly, informed, and they cleaned up after themselves. I was really satisfied.

Jayden F.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

8 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, honest, and thorough.

The fact that they were professional

Jake N.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

9 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They knew what they were doing, and they fixed the problem in a timely manner.

They had the part I needed and completed the job in one stop.

Susan P.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

10 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

They were very responsive.

Michael S.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

11 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, and they got the job done. I'm happy.

They were fast.

Jean W.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

12 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked them. They did a good job.

They were on time, and they did a good job.

Amy L.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

13 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job, and I was very happy. If I have a plumbing problem, I always call them.

They kept coming back until the problem was fixed.

William P.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

14 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fantastic.

They were very quick. They were quick with the appointment, quick with the start, and quick with the completion.

Barbara Z.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

15 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're responsive, they come out on time, they listen to you, and they fix it.

I liked their willingness to want to keep working until they actually figured out what the problem was.

Betty S.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

16 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I live in a mobile park, and they seem to all use Superior. He's the plumber of choice.

I like that they're prompt, they called ahead of time, and they told me what to expect. He was quite pleasant, and he explained everything that he had to do. I'm satisfied 100%.

Betty W.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

17 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, on time, and they did the work that needed to be done.

I liked that they were prompt and on time.

Bill H.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

18 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

I liked that they knew what they were doing.

Cheyl B.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

19 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, and they take care of the issues.

They're very professional and very competent.

Don C.

VERIFIED Superior Plumbing & Drain Cleaning Services CUSTOMER

20 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable.

I liked how punctual they were.

Read All 201 Survey Responses at Ratings View