Diamond Certified Company Report

Stanford Painting, Inc.

Diamond Certified Company Report

Stanford Painting, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Sue G.

VERIFIED Stanford Painting, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job on our house.

They were on time and did exactly what they said they would do.

Virgina D.

VERIFIED Stanford Painting, Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are well worth the money.

The painting quality and every person was professional, good human beings.

Andrea R.

VERIFIED Stanford Painting, Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were super easy to work with.

Great customer service

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jay Furlong, CEO

Stanford Painting, Inc. provides a complete range of interior and exterior painting services for residential and commercial clients in Santa Clara and San Mateo Counties. The family-owned and operated company has the training and equipment to handle every step of the painting process, from the initial preparation to post-project inspections, and it’s also qualified to perform specialized work like cabinet staining and refinishing.

CEO Jay Furlong says Stanford Painting’s customer-oriented approach to painting has allowed the company to develop a positive reputation in its community. “We’ve made some very personal connections with our clients over the years—they know they can count on us to be there for them whenever they need help. We want each customer to feel confident that when they refer us to a friend or family member, that person is going to have a great experience.”

Stanford Painting prioritizes clear communication on every job, from keeping clients informed about certain phases of the work to quickly responding to phone calls and emails. “We’re there when we say we’re going to be there, and our customers really appreciate that,” says Mr. Furlong. “We understand that we’re in their spaces, so we treat them with respect and make sure they always know what’s going on.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Stanford Painting, Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County
(San Jose/Saratoga in the south, up the Peninsula to Burlingame)

SERVICES PERFORMED

Interior & Exterior Painting
Cabinet Staining & Refinishing
Post-Painting Inspections

BRANDS Supported
  • Benjamin Moore

  • Kelly-Moore Paints

  • Sherwin Williams

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Stanford Painting, Inc.

A recent residential painting project by Stanford Painting

Company Profile

Stanford Painting, Inc. provides a complete range of interior and exterior painting services for residential and commercial clients in Santa Clara and San Mateo Counties. The family-owned and operated company has the training and equipment to handle every step of the painting process, from the initial preparation to post-project inspections, and it’s also qualified to perform specialized work like cabinet staining and refinishing.

CEO Jay Furlong says Stanford Painting’s customer-oriented approach to painting has allowed the company to develop a positive reputation in its community. “We’ve made some very personal connections with our clients over the years—they know they can count on us to be there for them whenever they need help. We want each customer to feel confident that when they refer us to a friend or family member, that person is going to have a great experience.”

Stanford Painting prioritizes clear communication on every job, from keeping clients informed about certain phases of the work to quickly responding to phone calls and emails. “We’re there when we say we’re going to be there, and our customers really appreciate that,” says Mr. Furlong. “We understand that we’re in their spaces, so we treat them with respect and make sure they always know what’s going on.”

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Company Philosophy

“Our cornerstones are service and value, and that’s exactly what we provide on each project. We want to be every customer’s painter for life, so we focus on providing them with the best possible value and performing work that meets or exceeds their expectations.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting contractors that have earned the prestigious Diamond Certified award. For Stanford Painting, Inc., the most effective way to maintain a base of satisfied customers is to provide a better value and higher level of service than they’re accustomed to receiving. “Our clients understand that they’re getting a lot more from our services than other painting companies,” affirms CEO Jay Furlong. “They know that whenever they need anything from us, we’ll be there.”

Stanford Painting has been providing interior and exterior painting services for residential and commercial clients throughout Santa Clara County since 1988. The family-owned and operated company has the in-house capabilities to handle every aspect of the painting process (including preparation and post-project inspections), and it’s also qualified to stain and refinish cabinets.

Unlike less experienced painting contractors that strive to complete projects as quickly as possible and sacrifice quality as a result, Stanford Painting takes the time to make sure its clients are completely satisfied with every phase of its work. “We build a bridge with each customer from the first point of contact, and we have multiple layers of quality control,” says Mr. Furlong. “Before the job starts, we’ll walk around the house with the homeowner and go over the scope of the job so everyone is on the same page. Then the superintendent visits the job once a day to walk around with the foreman, talk about progress and discuss any issues. That happens every day until the end, when the foreman and the superintendent do a full inspection.”

Another distinguishing feature of Stanford Painting is its unique position as a community-based company. “We’ve painted thousands of houses in our community,” explains Mr. Furlong. “We see our clients at the store, and we’ve coached their kids in softball and basketball. Since we’ve formed these relationships with them, they trust us to handle their painting projects and are happy to invite us into their homes. Our company family has become part of the larger family of our community, and that means so much to us.”

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Industry Info

When it comes to hiring a painting contractor, it’s important to focus on value and quality.
Sometimes it can be difficult to tell if you’re getting the value you expected from a painter. New paint may look great at first, but there can be hidden signs of cut corners. According to Jay Furlong, CEO of Stanford Painting, Inc. in Mountain View, you shouldn’t feel bad about double-checking your contractor’s work. “Get on the ladder and take a look—did they paint the trim around the tops of the windows?” he advises. “Did they prep and paint underneath the windows? It may not seem like a big problem because you never see the top of a window, but that’s the most vulnerable part. The water will go right into the wall if it’s not sealed. That attention to detail can tell you a lot about a contractor’s overall worth ethic.”

Preparation can be another weak spot for painting companies. In fact, many don’t approach jobs with a high level of commitment, particularly when it comes to preparation. “Paint stripping is time-consuming and takes a lot of elbow grease,” says Mr. Furlong. “Preparation is based on how badly the current paint layer has failed. The quick way to do it is to knock off the loose stuff and paint over it. The problem is, paint flakes are actually separated from the wall a couple of inches farther up, but you can’t see it. If you pull off the flakes but leave the rest and paint over it, it’s going to flake again within a year or two.” He says the answer is for painters to get aggressive with flaking paint by hand scraping, power sanding and removing every place that has separated from the substrate.

Quality control is another important factor. Mr. Furlong says painting companies should have a multilayered approach to quality and assign several people to check the work before it’s considered complete. “Before the job starts, there should be a walkthrough with the homeowner and the superintendent or foreman that covers the scope of the job so everyone is on the same page. Then, after the work has started, there should be daily visits from the foreman or superintendent. At the end of the job, there should be a full inspection to make sure it was done right.”

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Frequently Asked Questions

Q: How long will it take to complete my painting project?
A: We can give you that information during or after the initial walkthrough. Once we’ve calculated our estimated hours, we’ll add that to the bid. We’ll also let you know how many workers will be on the crew.

Q: Who will be on my jobsite each day?
A: Along with the painters who do the work, our superintendent visits the jobsite every day, and you’ll have his phone number in case you have any questions or concerns. Our foreman is also onsite every day, and he has his finger on the pulse of everything that’s going on.

Q: Will you give me a written bid or contract?
A: After we do a walkthrough and take notes about the job, we’ll show you the two forms that constitute the bid. One is the addendum that goes through all of the particulars, including the preparation work, the brand of paint and the product line. It gets very specific. On the front page, there’s a line that includes the price for the work, the deposit required and the payment details. The deposit is 10 percent of the total cost or $1,000, whichever is lower.

Q: Why are your prices higher than average?
A: We do much more extensive preparation and finish work, and we also use high-quality materials. It’s important to understand that most painting companies pay the same wages for qualified labor, because if you don’t pay your crew members, they’re going to leave. And if we use high-quality materials, we’re going to have a similar material rate. So, the difference comes down to how much time is spent on the job, and that’s a big indicator of the overall quality.

Q: Can you help me choose colors for my painting project?
A: Yes, we’ll go through the entire custom deck of paint colors and help you choose. One of our best guidance points is to spend the weekend driving around and looking at houses with paint colors that you really like. We can go to those houses, match the colors, get samples and put them on your house. We can also match your home’s current color or the color on a paint chip. Our color consultation process is part of the overall price, so there are no extra fees.

Q: Is one brand of paint better than the others?
A: You have to be careful when you hear that one brand is better than another. Some brands certainly excel over others, but each brand has multiple grades of paint. For example, if you get the bottom grade of Benjamin Moore paint, it’ll be lousy. You should be willing to pay a little more to get a better paint because it will last longer.

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SELECTED PHOTOS FROM Stanford Painting, Inc.

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jay Furlong

Expert CONTRIBUTOR PROFILE
  • Jay Furlong is CEO of Stanford Painting, Inc., a Diamond Certified company. He can be reached at (408) 622-0538 or by email.

Jay Furlong: A Fresh Coat

By James Florence, Diamond Certified Resource Reporter

MOUNTAIN VIEW — After finishing college, Jay Furlong could have pursued a career in his field of study, but instead he decided to start fresh in the painting trade. “I have a degree in mechanical engineering and product design,” he explains. “During the summers in college, I did handyman work with a friend, including some painting. After graduation, a lot of my colleagues got design jobs, but I didn’t like the idea of sitting at a cubicle or even working for a boss—I liked the freedom of doing my own thing. I looked at my options and decided to get into painting. Besides having some experience, I’d taken some color design classes in school. Plus, as trades go, painting has a fairly low barrier of entry—all you really need is a roller and some brushes to get started.”

Today, 30 years after founding Stanford Painting, Inc., Jay talks about his two favorite parts of his job. “One is our company’s family atmosphere—we have a very close-knit team, and everyone knows whenever there’s a wedding or a new baby. The other is interacting with our customers. Working in people’s homes is a great way to get rooted in your community, so I really enjoy making connections and building relationships.”

A resident of Palo Alto, Jay spends his time outside of work on a variety of active pastimes. “I like staying fit and going on runs with my dogs in the redwoods and at the beach,” he details. “I also do a ton of stuff with my daughters, Casey, Allie and Jaime. We love cooking and going camping together.” Additionally, Jay enjoys taking occasional trips to Canada and Hawaii, the respective settings for his upbringing.

In regard to his professional career, Jay espouses the importance of having the right focus. “Any business needs to be profitable to stay afloat, but instead of worrying about money, I focus on keeping my employees and clients happy,” he explains. “I do my best to support my employees and make sure they’re getting what they need to thrive in their careers. For my clients, I focus on providing the best possible experiences, as well as a great value for their money. I think when you have the right focus, your profit margins pretty much take care of themselves.”

When asked the first thing he’d do if he were to retire tomorrow, Jay says he probably wouldn’t. “I’d probably start another business,” he laughs. “Two of my daughters will be done with college soon, and we’ve talked about a couple of business ideas, so maybe I’d start something up with them.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: LuLu’s at Town & Country Village in Palo Alto.

Q: What’s your favorite kind of music?
A: ’80s music, especially hard rock.

Q: What was your first pet?
A: A squirrel monkey named Chi-Chi. When I was a child growing up in Canada, my mom would catch me on the phone calling the local zoos, trying to buy a monkey. She said, “If we ever move to a tropical place, I’ll get you a monkey.” Lo and behold, we moved to Hawaii two years later, so she followed through and got me a monkey.

Q: What’s your favorite snack?
A: Corn chips and guacamole.

Q: If you could time-travel, would you go to the past or the future?
A: I’d go back to the 1980s. Maybe it’s because I was a teenager then, but there’s just something special about the ’80s.

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Expert articles
  • House Painting: Upfront Cost vs. Long-Term Value

    MOUNTAIN VIEW — When choosing a contractor to paint your house, it’s important to weigh upfront cost against long-term value. As you look at different bids, you’ll likely see a wide range of cost estimates and naturally be attracted to the lower ones. However, in terms of long-term value, you may actually save money by choosing a higher-priced contractor.

    In many cases, low bids are low for a reason. To undercut competing bids, a painter needs to cut costs, and the simplest way to do that is to take shortcuts on the job. This may consist of using inferior paint products, neglecting proper prep work and/or only applying one coat of paint (a quality job should have two). All of these shortcuts can cause a paint job to fail prematurely.

    Let’s say you hire the cheapest contractor at an upfront cost of $5,000. Seems like a good deal, right? However, if they do a subpar job and the paint fails four years later, it won’t seem like such a bargain in hindsight. By contrast, if you pay $10,000 for a quality job that lasts 10 to 14 years, you’ll save money in the long run. In this way, a job with a higher upfront cost may actually be less expensive than a lower-priced one, due to the long-term value it provides.

    Regardless of whether their bid is low or high, you shouldn’t hire a painting contractor based on price alone. Here are a couple of additional steps you should take before hiring:

    Read bids carefully. Look for a detailed breakdown of the work to be performed and materials to be used. This tells you the contractor has done their homework and gives you a clear expectation of what you’ll receive. In contrast, a vague, bare-bones bid not only leaves the contractor’s thoroughness in question, it also gives leeway for shortcuts to be taken, as the thoroughness and quality of the job are left unspecified.

    Do your research. Look at a company’s online reviews and check with the Better Business Bureau to see if it has many complaints on file. A company’s reputation will tell you a lot about the quality you’re likely to receive.

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Expert video tip
  • Video: Getting the Most Value for Your Painting Project

    Complete Video Transcription:

    MOUNTAIN VIEW — Host, Sarah Rutan: When looking at bids for a house painting project, it’s important to weigh upfront cost against long-term value. Today we’re in Mountain View with Diamond Certified Expert Contributor Jay Furlong of Stanford Painting to learn more.

    Diamond Certified Expert Contributor, Jay Furlong: When choosing a painting contractor to paint your house, something that’s very important to consider is the long-term value versus the upfront cost. You may get a much more attractive upfront price from a contractor. And if that job’s not done properly, it will only last a couple of years. So, a $5,000 price tag that lasts 2 years is a much different proposition than a $10,000 job that’s done properly that will last you 10 to 14 years.

    So, when you’re looking to pick a painting contractor, look at some of the details. The kind of work they’re going to do, the preparation, the number of coats, the quality of the paint. And don’t focus as much on the upfront cost. Because that may not be the best value for the situation.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Stanford Painting, Inc. WEBSITE AND EXTERNAL FEED
  • Stanford Painting, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Stanford Painting, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Stanford Painting, Inc. : Average 9.4 out of 10 based on 100 unique customer surveys of customer satisfaction.

Sue G.

VERIFIED Stanford Painting, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job on our house.

They were on time and did exactly what they said they would do.

Andrea R.

VERIFIED Stanford Painting, Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were super easy to work with.

Great customer service

Virgina D.

VERIFIED Stanford Painting, Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are well worth the money.

The painting quality and every person was professional, good human beings.

Rob L.

VERIFIED Stanford Painting, Inc. CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very high quality.

They did a good job and cleaned up after themselves. The price was good.

Rob D.

VERIFIED Stanford Painting, Inc. CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Nothing

Kathi K.

VERIFIED Stanford Painting, Inc. CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and quality of work

Their reliability

Cathy F.

VERIFIED Stanford Painting, Inc. CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very capable crew.

The quality of their crew

Joe S.

VERIFIED Stanford Painting, Inc. CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy.

Nothing

Bill K.

VERIFIED Stanford Painting, Inc. CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional.

Professional, friendly, and did a excellent job

Mitch C.

VERIFIED Stanford Painting, Inc. CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've already told others.

They did what they said they would do.

Bill Y.

VERIFIED Stanford Painting, Inc. CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say hire them.

Everything

Nancy R.

VERIFIED Stanford Painting, Inc. CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very pleased with the quality of the work and their professionalism

Their patience in choosing colors and helping me make the best choices

Jan M.

VERIFIED Stanford Painting, Inc. CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very good at what they do.

Nothing

Jeanine S.

VERIFIED Stanford Painting, Inc. CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very thorough

I would say customer service and product quality

Ruth A.

VERIFIED Stanford Painting, Inc. CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really liked the customer service. They really worked with me on the project.

What I alredy said

Nino M.

VERIFIED Stanford Painting, Inc. CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good communication

The communication

Vicki K.

VERIFIED Stanford Painting, Inc. CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality work and fair pricing

The prompt response time

Julia E.

VERIFIED Stanford Painting, Inc. CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient, clean, and responsible.

They did a great job.

Calisa C.

VERIFIED Stanford Painting, Inc. CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

Very responsive

Chris M.

VERIFIED Stanford Painting, Inc. CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told friends the quality is excellent, and I would use them again.

They did what they said they would do for the price they said.

Read All 100 Survey Responses at Ratings View