Diamond Certified Company Report

Smart Plumbers, Inc.

Diamond Certified Company Report

Smart Plumbers, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 431 VERIFIED CUSTOMERS i

Yvette H.

VERIFIED Smart Plumbers, Inc. CUSTOMER

1 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very reliable and very honest. They've always done a good job done for me quickly.

They came out, they delivered, and they did it nicely. I've never felt like I was being overcharged or that they were taking longer than they needed to. It was very straightforward.

Anna B.

VERIFIED Smart Plumbers, Inc. CUSTOMER

2 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very experienced and very patient

The guy who came out, I wish I could remember his name, he was very friendly and patient. Throughout the process he was explaining in detail what the problem was and what needed to be done to fix it, and then he told us the prices.

James D.

VERIFIED Smart Plumbers, Inc. CUSTOMER

3 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're worth looking into

They were punctual.

Read All 431 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Smart Plumbers, Inc. is a full-service plumbing firm that serves residential, commercial and industrial clients in Santa Clara, San Mateo, and San Francisco Counties. The company’s main focus is installing and repairing drains, faucets, toilets, gas and water lines, garbage disposals, and water heaters, but it also handles excavation projects; offers hydro-jetting, trenchless pipe work and video line inspection; performs septic tank and leach field inspections and repairs; and installs waste water treatments.

When he decided to enter the plumbing industry, owner Jin Lee conducted exhaustive research on plumbing problems and their solutions, the industry’s code requirements, and the variety of available fixtures. Smart Plumbers’ website, www.smartplumber.com, offers a comprehensive summary of the information Mr. Lee has gathered.

Smart Plumbers is available seven days a week and offers 24-hour emergency service. The company guarantees its drain cleaning services for 90 days, and all installations carry a one-year warranty on parts and labor.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Smart Plumbers, Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County
San Francisco

SERVICES PERFORMED

Drain Cleaning
Faucets & Toilets
Gas & Water Lines
Garbage Disposals
Water Heaters
Excavation
Hydro-Jetting         
Trenchless Pipe Work     
Video Line Inspection

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Smart Plumbers, Inc.

Smart Plumbers & Rooters’ fully-stocked service trucks

Company Profile

Smart Plumbers, Inc. is a full-service plumbing firm that serves residential, commercial and industrial clients in Santa Clara, San Mateo, and San Francisco Counties. The company’s main focus is installing and repairing drains, faucets, toilets, gas and water lines, garbage disposals, and water heaters, but it also handles excavation projects; offers hydro-jetting, trenchless pipe work and video line inspection; performs septic tank and leach field inspections and repairs; and installs waste water treatments.

When he decided to enter the plumbing industry, owner Jin Lee conducted exhaustive research on plumbing problems and their solutions, the industry’s code requirements, and the variety of available fixtures. Smart Plumbers’ website, www.smartplumber.com, offers a comprehensive summary of the information Mr. Lee has gathered.

Smart Plumbers is available seven days a week and offers 24-hour emergency service. The company guarantees its drain cleaning services for 90 days, and all installations carry a one-year warranty on parts and labor.

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Company Philosophy

“The main reason for our prosperity is simple: We treat our customers right, and we make sure every job is done correctly, safely and up to code. We're passionate about providing a superior level of customer service; it's an achievement in which we take immense pride. Our work is designed to serve our customers best in the long run.”

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SELECTED PHOTOS FROM Smart Plumbers, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jin Lee

Expert CONTRIBUTOR PROFILE
  • Jin Lee is a veteran of the plumbing industry and owner of Smart Plumbers, Inc., a Diamond Certified company since 2005. He can be reached at (408) 247-2288 or by email.

Jin Lee: Plumbing Smarts

By James Florence, Diamond Certified Resource Reporter

SANTA CLARA — Jin Lee has always possessed a mechanical mind, so it only made sense for him to enter a field where he could utilize its full potential. “As a child, I was fascinated with how things worked and was always taking things apart and putting them back together,” he remembers. “Not surprisingly, plumbing was something that really interested me. Later, while working in furniture manufacturing, I did plumbing on the side as a hobby. When I came to the United States in 1995, I finally got a chance to pursue plumbing as a career, and in 2002, I started my own business.”

Today, as owner of Smart Plumbers, Inc., Jin says his favorite part of his job is bailing customers out of bad situations. “When someone is without water or can’t use their toilet, it’s not just an inconvenience—it’s an emergency. When I’m able to fix the problem and restore their plumbing system, they tend to be extra appreciative, which is very rewarding.”

Originally from South Korea, Jin now resides in Santa Clara with his wife, Sylvia. Outside of work, his favorite hobby is playing golf. “I try to golf at least once a week” he affirms. “Sometimes I don’t have time, but I do my best to make it happen.” Jin also enjoys following professional sports like football and soccer, as well as spending time with his children and grandchildren.

In regard to his professional career, Jin emphasizes the foundational importance of sanitation. “Modern plumbing originated because of a need for sanitation, and that’s still one of its most important aspects,” he explains. “Unfortunately, some plumbers and handymen neglect this, which can lead to unsanitary conditions and consequent health hazards. As far as my company is concerned, sanitation is a top priority—we always make sure our customers’ plumbing is clean, safe and secure.”

When asked what his life might look like if he retired tomorrow, Jin says he would spend more time doing the things he currently enjoys. “I would definitely play more golf—I’d probably go from playing once a week to playing every other day. And, of course, I’d spend more time with my wife, kids and grandkids.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: Coffee or tea?
A: Coffee.

Q: What’s your favorite restaurant?
A: Sizzler.

Q: Are you an early bird or a night owl?
A: A night owl.

Q: Music or talk radio?
A: Music.

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Expert articles
  • Locating Your Water Shut-Off Valve

    SANTA CLARA —One thing every homeowner should know is the location of their water shut-off valve. Since this valve controls the flow of water to the entire house, knowing where it is and how to use it can minimize water damage in the event of a catastrophic leak (such as a broken pipe).

    In most cases, your water shut-off valve will be located just outside your home and operated either by a lever or a round handle. Typically, the valve will be located in a straight line from the water meter at the sidewalk. You can also shut off your home’s water at the meter. After removing the lid with a screwdriver or similar tool, turn the shut-off valve to the “off” position. You may be able to turn the valve by hand, but in case it’s stuck, bring along a wrench or similar tool to get some extra leverage.

    If you can’t find your water shut-off valve, ask your plumber to show you where it is and demonstrate how to operate it properly. By learning the basics about your water shut-off valve, you’ll be prepared to act in a water-related emergency.

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Expert video tip
  • Video: Locating Your Water Shut-Off Valve

    Complete Video Transcription:

    SANTA CLARA — Host, Sarah Rutan: In the event of a major water leak, knowing the location of your home’s water shut-off valve can help you minimize the resulting damage. Today we’re in Santa Clara with Diamond Certified Expert Contributor Jin Lee of Smart Plumbers, Inc. to learn more.

    Diamond Certified Expert Contributor, Jin Lee: When you’re in your house, if the water-line is burst, and water’s spread out every place, then you’re embarrassed and you don’t know how to do. In that case, if you shut the gate-valve, then all the water in your house will be stopped. Then it will be – temporarily, you can stop the water.

    In order to do that, you have to know where is the gate-valve. Normally, the gate-valve is in front of the house, but it’s not easy for a novice to find out that gate-valve. You can refer to pictures or when the plumber be there, ask them where is the gate-valve, and ask them to make a certain tag to put there. And let them teach you how to shut it off and on. Then it will be very helpful in case of emergency for you.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Smart Plumbers, Inc. WEBSITE AND EXTERNAL FEED
  • Smart Plumbers, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.smartplumber.com
Diamond Certified RATINGS ON Smart Plumbers, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 431 VERIFIED CUSTOMERS i
Smart Plumbers, Inc. : Average 8.9 out of 10 based on 431 unique customer surveys of customer satisfaction.

Yvette H.

VERIFIED Smart Plumbers, Inc. CUSTOMER

1 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very reliable and very honest. They've always done a good job done for me quickly.

They came out, they delivered, and they did it nicely. I've never felt like I was being overcharged or that they were taking longer than they needed to. It was very straightforward.

Anna B.

VERIFIED Smart Plumbers, Inc. CUSTOMER

2 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very experienced and very patient

The guy who came out, I wish I could remember his name, he was very friendly and patient. Throughout the process he was explaining in detail what the problem was and what needed to be done to fix it, and then he told us the prices.

James D.

VERIFIED Smart Plumbers, Inc. CUSTOMER

3 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're worth looking into

They were punctual.

Mike A.

VERIFIED Smart Plumbers, Inc. CUSTOMER

4 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are my go-to plumber. I use Diamond Certified exclusively, and among the DC plumbers they're the best of the bunch. They are there when you need them.

They are fast, the quality is great and at a great price. They do the job when you need them.

Girish B.

VERIFIED Smart Plumbers, Inc. CUSTOMER

5 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were very good.

I don't remember names, but I remember faces, and the workers that came out and did their work were very good.

Kamal B.

VERIFIED Smart Plumbers, Inc. CUSTOMER

6 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable, and they stand by their work. They go out of their way to do whatever it takes to get you what you need.

The reliability stood out. They are also quick to respond. Whether it's the weekend or a holiday, they always pick up, and they come out in a timely manner. If they can't figure out what the problem is right away, they are persistent until they do.

Bjor B.

VERIFIED Smart Plumbers, Inc. CUSTOMER

7 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They responded very fast, and I was pleased with the workers that they sent out to do the work. They also left everything very clean and tidy.

I really liked the workers that were sent out. They were all really great people.

Elizabeth C.

VERIFIED Smart Plumbers, Inc. CUSTOMER

8 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reasonable, and I would recommend them.

They did a very good job.

Ravi C.

VERIFIED Smart Plumbers, Inc. CUSTOMER

9 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and I would recommend them.

They were very helpful, and they answered all my questions.

Scott C.

VERIFIED Smart Plumbers, Inc. CUSTOMER

10 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them several times, and they came quickly and they did a good job.

Nothing really

Hugo D.

VERIFIED Smart Plumbers, Inc. CUSTOMER

11 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy to work with. They were also very available. You could get an appointment in a day or two.

My jobs were pretty simple, so nothing in particular stood out.

Zetta D.

VERIFIED Smart Plumbers, Inc. CUSTOMER

12 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have always been satisfied with their work. I always call them whenever I have a plumbing problem.

They are friendly and professional.

Geraldine F.

VERIFIED Smart Plumbers, Inc. CUSTOMER

13 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I really appreciated their professionalism.

Becky F.

VERIFIED Smart Plumbers, Inc. CUSTOMER

14 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and skilled. They were also very competent, prompt and pleasant. I really liked the owner and the workers. The workers also said that the owner treats them very well.

Again they were very competent, and I felt assured that the analysis that they gave us was the right one. They respond quickly, and they are a pleasure to deal with.

Gene G.

VERIFIED Smart Plumbers, Inc. CUSTOMER

15 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality work from qualified people

Fast response time

Jesse G.

VERIFIED Smart Plumbers, Inc. CUSTOMER

16 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful and professional. I have used them several times.

The guy that came out to the first job was really user-friendly, and I requested him for my next job.

Anthony L.

VERIFIED Smart Plumbers, Inc. CUSTOMER

17 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very good job, and they are trustworthy and ethical. I have used them at least three times.

What impressed me was that they made an error, fixed it, and they didn't question anything. They really went the full mile to make sure it was taken care of.

Jan L.

VERIFIED Smart Plumbers, Inc. CUSTOMER

18 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very nice and explained everything to me. I have used them three times, and they've been great. They were dependable, efficient, considerate and friendly.

They were very professional and straightforward. I really trusted them, and felt that they weren't trying to upsell me.

Tom L.

VERIFIED Smart Plumbers, Inc. CUSTOMER

19 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable, and they were the only ones who understood the problem and were able to correct it. I had four plumbers over here and Smart was the only ones who were able to fix the problem.

I would say, Joel stood out for me. He was the only one who was able to identify the problem and get the job done.

Karen L.

VERIFIED Smart Plumbers, Inc. CUSTOMER

20 of 431

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them for about 10 years now, and everyone they have sent over has been great. The installers have been polite, prompt and consistently do a great job.

As I said above, they have consistently done a great job.

Read All 431 Survey Responses at Ratings View