Diamond Certified Company Report

Simon Says Roofing

Diamond Certified Company Report

Simon Says Roofing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 126 VERIFIED CUSTOMERS i

Robert C.

VERIFIED Simon Says Roofing CUSTOMER

1 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They're great.

I liked their professionalism, their honesty, and just the way they interacted with us. They did a very thorough and very complete job. The young fellow that came out was magnificent.

Jim H.

VERIFIED Simon Says Roofing CUSTOMER

2 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, they were on time, they kept everything clean, and they were great to deal with.

Just if there were any questions, they took care of them. We didn't have any issues. It was a rental property, and they were good with the tenants. I was pretty happy with everything that they did.

Fernado P.

VERIFIED Simon Says Roofing CUSTOMER

3 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable and trustworthy. They were the only company that I was able to come across that offered warranties not only on the materials used to do the job, but also offered warranties on their craftsmanship.

They're constantly communicating with their clients, and they seem to be very knowledgeable. We were juggling around a few other contenders, but Simon Says Roofing was the company that came out on top over the others.

Read All 126 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Darryl Simon, President

Simon Says Roofing installs, replaces, maintains, and repairs roofs for residential and commercial clients in Santa Clara and San Mateo Counties. The company has the training and equipment to work on all types of roofs, from composition and tile to wood shake and flat roof systems, and it’s also qualified to perform roof inspections; install skylights, sun tunnels, solar fans, gutters and downspouts; provide gutter cleaning; and more.

President Darryl Simon credits much of Simon Says Roofing’s success to its customer-oriented business approach. “Happy customers are worth more to us than any amount of money, so everything we do is geared toward meeting their goals and ensuring their satisfaction,” he says. “The majority of our clients come from referrals, which is a testament to the way we handle roofing projects.”

Simon Says Roofing’s technicians take a full-service approach to each job, handling everything from preparation to cleanup, and they’re all meticulously trained and background checked before they work in the field. “Everyone who works here is highly experienced and professional, which allows us to ensure quality results on a consistent basis,” says Mr. Simon. “From the first estimate to the finishing touches, we strive toward customer satisfaction.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Simon Says Roofing

COMPANY CONTACT
Service AREA

Santa Clara County
Contra Costa County
San Jose
Palo Alto
Mountain View & Redwood City.

SERVICES PERFORMED

Roof Installation, Replacement, Maintenance & Repair
Waterproofing
Custom Roofing Design
Skylights, Sun Tunnels & Solar Fans
Roof Inspections 
Gutter & Downspout Installation 
Gutter Cleaning 

BRANDS Supported
  • CertainTeed

  • IB Roof Systems

  • Owens Corning

  • GAF

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Simon Says Roofing

Company Profile

Simon Says Roofing installs, replaces, maintains, and repairs roofs for residential and commercial clients in Santa Clara and San Mateo Counties. The company has the training and equipment to work on all types of roofs, from composition and tile to wood shake and flat roof systems, and it’s also qualified to perform roof inspections; install skylights, sun tunnels, solar fans, gutters and downspouts; provide gutter cleaning; and more.

President Darryl Simon credits much of Simon Says Roofing’s success to its customer-oriented business approach. “Happy customers are worth more to us than any amount of money, so everything we do is geared toward meeting their goals and ensuring their satisfaction,” he says. “The majority of our clients come from referrals, which is a testament to the way we handle roofing projects.”

Simon Says Roofing’s technicians take a full-service approach to each job, handling everything from preparation to cleanup, and they’re all meticulously trained and background checked before they work in the field. “Everyone who works here is highly experienced and professional, which allows us to ensure quality results on a consistent basis,” says Mr. Simon. “From the first estimate to the finishing touches, we strive toward customer satisfaction.”

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Company Philosophy

"Our clients are our number one priority, so we focus on fulfilling their needs and making sure they're completely satisfied with every aspect of our work. Our goal on every project is to provide superior service and quality workmanship, and our loyal clientele base proves that we consistently achieve that goal."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Simon Says Roofing, the key to achieving and maintaining high levels of customer satisfaction is simple: always prioritize the needs of its clients, regardless of the size of their projects. “We never forget that our customers come first,” affirms President Darryl Simon. “Their happiness is our number one priority, so everything we do is geared toward fulfilling their needs and achieving their goals.”

Simon Says Roofing has been installing, maintaining, and repairing roofs for residential and commercial clients in Santa Clara and Contra Costa Counties since 2000. The family-owned and operated company has the in-house capabilities to work on all types of roofs, from tile and slate to thermoplastic and corrugated sheet metal, and it’s also qualified to install skylights, sun tunnels, and solar fans.

Unlike larger roofing companies that take a “one size fits all” approach to each job in an effort to streamline their operations, Simon Says Roofing utilizes its small size to provide every project with detail-oriented service that’s customized to the client’s specific needs. “I personally supervise every job and double-check the work that’s being done, so our clients get my hands-on expertise every step of the way,” says Mr. Simon. “When they see how detailed we are and experience our professionalism firsthand, it makes them feel more comfortable with the entire process.”

Another distinguishing attribute of Simon Says Roofing is its dedication to working continuously on each roofing project until it’s complete, which Mr. Simon says isn’t always a given in the industry. “When we start a job, we don’t leave in the middle to do another project–we work until it’s done. That type of focused quality allows us to back our work with generous warranties, including two to three years on repairs and 15 to 20 years on new roof installations.”

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Industry Info

Replacing wood shake roofing with composite shingles can save you money and protect your home. Wood shake roofing was popular with homeowners many years ago, when the quality of wood shingles was higher and the cost was lower. However, wood shake roofs have become more expensive to install and are now made from lower-quality wood products. Add that to an increased awareness of fire hazards associated with wood roofs and it’s easy to see why many homeowners are replacing wood shake roofs with composite shingles and other materials that are higher quality, less expensive, and proven to offer superior fire protection. “Shake roofing is about three times as expensive as a good composition roof, so a lot of homeowners are making the switch,” affirms Darryl Simon, president of Simon Says Roofing in San Jose. “When you consider all the benefits of composite shingles, it just makes sense.”

Additionally, some homeowners are proactively replacing older shake roofs with composite roofs to avoid expensive upkeep. “Shake roofing is one of the most expensive types of roofing because it has to be fire-treated and have composition underneath to earn a Class A rating,” explains Mr. Simon.

With increased awareness of and emphasis on fire prevention, especially in dry and rural Bay Area counties, homeowners are taking extra precautions to protect their houses, from clearing surrounding brush and trees to installing metal, composite or fire-resistant roofing materials. “Some cities and areas won’t even allow homeowners to have wood shake roofing, and insurance companies don’t like it because it’s a fire hazard,” adds Mr. Simon. “If you have an aging shake roof on your home, you’re required to replace it to satisfy local building codes.”

Regardless of where you live or your reasons for replacing your shake roofing with composite shingles, it’s important to work with an experienced roofing company that has a proven record of replacing old shake roofs with more economical and safe choices.

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Frequently Asked Questions

Q: How long will it take to complete my roofing project?

A: It depends on the type of work and the size of your roof. Most roof installations take three to four days to complete, and repairs take anywhere from a few hours to an entire day.

Q: Once you start my job, will you finish it before moving on to the next job?

A: Absolutely. Once we start working on your project, we’ll work continuously until it’s done.

Q: Will you work on my roof in the rain?

A: If we’re partway through the job and it starts to rain, we’ll stop and make sure everything is covered so there are no leaks in your home. Once the rain stops, we’ll start working again.

Q: Do I need to replace my roof if it has a leak?

A: No, we can repair most leaks.

Q: Do you provide free estimates?

A: Yes, our estimates are always free. Our owner, Darryl Simon, will come to your home and perform the estimate himself.

Q: Can I replace my wood shake roofing with composite roofing?

A: Yes. Shake roofing is one of the most expensive roofing systems because it has to be fire-treated and have composition underneath to earn a Class A rating. Also, some cities won’t even allow homeowners to have wood shake roofing, and insurance companies don’t like it because it’s a potential fire hazard.

Q: Can a new roof help insulate my house against the heat and cold?

A: Yes, but you also need to make sure your house has proper ventilation.

Q: Will installing a satellite dish affect my roof’s integrity?

A: It might if it’s installed incorrectly. Some dish installers bolt dishes onto something they shouldn’t drill into, and some don’t even seal the installation site. We recommend asking your satellite provider to install your satellite dish on a stand or a location besides the roof.

Q: Can you repair termite and insect damage to my roof?

A: Yes.

Q: Do you keep a clean jobsite?

A: Yes. We clean up at the end of each workday and perform a final cleanup at the end of the job. We’ll leave your home and yard cleaner than they were when we arrived.

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SELECTED PHOTOS FROM Simon Says Roofing

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Darryl Simon

Expert CONTRIBUTOR PROFILE
  • Darryl Simon is a 26-year veteran of the roofing industry and president of Simon Says Roofing, a Diamond Certified company. He can be reached at (408) 596-9102 or by email.

Darryl Simon: From the Rooftops

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — Darryl Simon started his roofing career more than 25 years ago, but it took a little while before he actually got on top of a roof. “While in between jobs, I was hired by a local roofing contractor to drive his dump truck,” he explains. “Eventually, I asked him to train me in the trade, and the next thing I knew, I was a roofer. I felt a lot of pride whenever I drove by a house or building I’d worked on. Plus, I liked working outside and the fact that I was never in one place for too long. I’ve seen some great scenery from all the different rooftops I’ve been on.”

Today, as president of Simon Says Roofing, Darryl says his favorite part of his job is serving his clients. “As the owner of my own company, I like having control over the finished product, as well as the ability to take care of my clients. When a client calls with a problem, there’s nothing to stop me from getting out there and solving it.”

A lifelong resident of San Jose (where he lives with his wife, Marissa, and three of their five children), Darryl says he appreciates the personal and professional perks of the temperate local climate. “In other parts of the country, roofing companies shut down for the winter, but in San Jose, we can basically work year-round, so we’re pretty lucky to be here.”

Outside of work, Darryl devotes the bulk of his time to his primary avocation: sports. “Sports are huge with me and my family,” he affirms. “I spent five years coaching high school sports, and I’m currently head coach of the 12U California Riptide, a girl’s competitive fast-pitch softball team.” Darryl also enjoys sports as a spectator, whether supporting Bay Area teams like the San Francisco 49ers and Giants or rooting for his kids in their scholastic sporting events. “All my kids are in sports, including my oldest daughter who, in her freshman year of college, is second in her softball conference for home runs.” When he’s not watching or coaching sports, Darryl enjoys active pastimes like fishing and dirt biking.

In regard to his professional career, Darryl attributes much of his success to the way he regards his clients. “As a roofing contractor, I meet people from all different walks of life, but when it’s all said and done, I think most of my clients are basically like me: regular people working to sustain their families and lifestyles,” he says. “That’s why I treat every customer with the same level of respect, service and quality that I would expect to receive.”

When asked the first thing he’d do if he were to retire tomorrow, Darryl says he’d get some long-deferred relaxation. “The first thing I’d do is take a two-month vacation. I’d probably go to Hawaii and just spend some time relaxing on the beach.”

Ask Me Anything!

Q: Did you play any sports in high school?
A: I played baseball, basketball, football and soccer.

Q: If you could wear any number on your sports jersey, what would you choose?
A: Number 8, which I wore throughout my entire sports career. It was my first number when I was six years old, and I just stuck with it.

Q: Do you collect anything?
A: Refrigerator magnets. Whenever the softball team goes to a new town for a game, I always try to get a local magnet for my refrigerator.

Q: Pancakes or waffles?
A: Pancakes…but I’d rather have French toast.

Q: What’s your favorite thing to do on a rainy day?
A: Go to the movies.

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Expert articles
  • The Best Time to Replace Your Roof

    SAN JOSE — Everyone knows it’s a bad idea to wait until the last minute, and roof replacement is no exception. Most homeowners go through spring and summer not giving their roofs a second thought, followed by a mad dash in the fall to get them repaired or replaced before the rain hits. That’s why autumn is typically the busiest time of year for roofers.

    By waiting until late summer or fall to schedule your roofing project, you put yourself at a major disadvantage. Since most roofing contractors’ calendars fill up by this time, you may not be able to get the contractor of your choice, and even if you do, you may have to schedule the job weeks later than you’d hoped. You’re also likely to pay a higher price, due to the rate increases that typically occur in conjunction with increased demand. What’s worse, even though you’re paying more, you’re less likely to receive good service, as your swamped contractor and crew will be hurrying to finish your project so they can move on to the next.

    So, rather than waiting until the busy season, a better option is to plan ahead and have your roof replaced in the spring. Since contractors aren’t as busy during this time, you’re more likely to get the contractor you want, as well as a lower price and better service.

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Expert video tip
  • Video: The Best Time to Replace Your Roof

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: If you’re anticipating a roof replacement, make sure to plan it for the right season—otherwise, you may end up paying more than necessary. Today we’re in San Jose with Diamond Certified Expert Contributor Darryl Simon of Simon Says Roofing to learn more.

    Diamond Certified Expert Contributor, Darryl Simon: If you know you need some sort of roof work done the worst thing you can do is wait until late fall or wintertime to get it done. If you wait, you’ll usually pay a larger price because most roofing contractors are very busy at that time. Or you might not get the contractor of your choice. Or get the work done in a timely manner.

    If you get the work done in early spring – which is the best time to get it done – you will pay a cheaper price because most contractors aren’t that busy. And you will get better service as well.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Simon Says Roofing WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Simon Says Roofing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 126 VERIFIED CUSTOMERS i
Simon Says Roofing : Average 9.1 out of 10 based on 126 unique customer surveys of customer satisfaction.

Robert C.

VERIFIED Simon Says Roofing CUSTOMER

1 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They're great.

I liked their professionalism, their honesty, and just the way they interacted with us. They did a very thorough and very complete job. The young fellow that came out was magnificent.

Jim H.

VERIFIED Simon Says Roofing CUSTOMER

2 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, they were on time, they kept everything clean, and they were great to deal with.

Just if there were any questions, they took care of them. We didn't have any issues. It was a rental property, and they were good with the tenants. I was pretty happy with everything that they did.

Fernado P.

VERIFIED Simon Says Roofing CUSTOMER

3 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable and trustworthy. They were the only company that I was able to come across that offered warranties not only on the materials used to do the job, but also offered warranties on their craftsmanship.

They're constantly communicating with their clients, and they seem to be very knowledgeable. We were juggling around a few other contenders, but Simon Says Roofing was the company that came out on top over the others.

Sophie S.

VERIFIED Simon Says Roofing CUSTOMER

4 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, on time as promised, and they know their job.

The quality of the work itself, it was one of the most satisfying experiences that I've had with a contractor.

Judy P.

VERIFIED Simon Says Roofing CUSTOMER

5 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were wonderful, and I would recommend them.

They were prompt, they did a good job, it was a fair price, and I liked them.

Eric J.

VERIFIED Simon Says Roofing CUSTOMER

6 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service and very fair pricing

The personal commitment to the customer, they really made sure I was taken care of.

Burton P.

VERIFIED Simon Says Roofing CUSTOMER

7 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought he gave me options and basically pointed out that I didn't need to replace the roof right away and just do some repairs, so I could delay the actual improvements and stretch it out for 3 more years, and that's what we did.

Their honesty in giving us the true options that we had for dealing with the roof

Tim S.

VERIFIED Simon Says Roofing CUSTOMER

8 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very personalized attention, very fast, and expedient with their work

The personal contact and attention to my needs

Gavin T.

VERIFIED Simon Says Roofing CUSTOMER

9 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality work and easy communication

It is very easy to communicate, and the work is good.

James P.

VERIFIED Simon Says Roofing CUSTOMER

10 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're very professional people, responsive, on time, and they give quality service. They're also really flexible, and they try to exceed their customer's expectations.

Teamwork between the owner and his wife, he does the outside work, and she coordinates things in the office. They collaborate, and together, they provide very good customer service.

George C.

VERIFIED Simon Says Roofing CUSTOMER

11 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent work, excellent service, and excellent follow-up

The time it took to get things done and finished was very good.

Ingrid H.

VERIFIED Simon Says Roofing CUSTOMER

12 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good company, and it was a fair price.

They are very responsive. When I made the phone call, they came to my house within 24 hours to give me the quote, so I was quite impressed. The other companies were too busy.

Janet S.

VERIFIED Simon Says Roofing CUSTOMER

13 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable and competent.

They knew what they were doing, and they were reasonably priced.

Art S.

VERIFIED Simon Says Roofing CUSTOMER

14 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They completed the job by the time they promised me, which sets them apart from the other companies I've dealt with in the past. In regards to my experience, they always presented themselves in a professional manner. They were accommodating to my requests, and they had excellent communication skills.

I liked how they completed the work by the time I was promised.

Alan B.

VERIFIED Simon Says Roofing CUSTOMER

15 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I guess I'd say that if you're in need of any roofing work, give them a call.

They're timely and efficient.

Alex G.

VERIFIED Simon Says Roofing CUSTOMER

16 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality, decent work, and an all-around good experience

I remember we were completely satisfied, and it was a good experience.

Brenda S.

VERIFIED Simon Says Roofing CUSTOMER

17 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

Darryl is wonderful. He's informative, professional, and easy to work with. He definitely exceeded our expectations. Everything turned out exactly how we wanted it.

I liked the price. We're on kind of a tight budget, and he really worked with us to try and meet our price as close as he could.

Cecilia B.

VERIFIED Simon Says Roofing CUSTOMER

18 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's great. I can't complain. He really did a good job on the repair.

He's very honest. He changed my roof a long time ago. It's amazing. It never leaked after he repaired it.

Dave F.

VERIFIED Simon Says Roofing CUSTOMER

19 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them plenty of times. I say that they've been in business for over 15 years, so you'll be working with a company that's seen it all. They aren't a fly-by night company, and they have proper, up-to-date licensing to be in business.

I'm happy and grateful that my roof isn't a piece of garbage anymore.

David D.

VERIFIED Simon Says Roofing CUSTOMER

20 of 126

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good. They did what I expected them to do.

They were on time, neat, and efficient. I was happy.

Read All 126 Survey Responses at Ratings View