Diamond Certified Company Report

Shelton Roofing Co., Inc.

Diamond Certified Company Report

Shelton Roofing Co., Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 491 VERIFIED CUSTOMERS i

Joe R.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

1 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They didn't overcharge me and I believe they were very fair with the prices.

They are courteous and have a nice crew. I met them through my boss before I retired who had them do a few big jobs for him. They are a nice bunch of guys.

J.B.P.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

2 of 491

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are knowledgeable and experienced.

M.D.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

3 of 491

Quality 9
9 10
Loyalty Yes
CRITIQUE

Good customer service for both us and our clients, they responded to any issues that came up and they had nice attitudes.

Read All 491 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Shelton Roofing Co., Inc. offers a variety of roofing services to residential and commercial clients throughout the San Francisco Peninsula, including new roofing, re-roofing and roof/gutter repairs. Family-owned and operated since 1942, the company has expertise working with a variety of roofing styles, including composition, tar and gravel, modified bitumen, tile, wood shingles and shakes, synthetics, and more. It has more than 30 dedicated employees and a fleet of well-equipped trucks to handle projects of all sizes.

In an effort to lessen its environmental impact, Shelton Roofing Co. installs energy-efficient roofs and recycles all the waste it generates during the roofing process. President Paul Lawson says the company prides itself on staying current on the industry’s latest products and installation techniques, and Green roofing is the latest part of that ongoing process.

Shelton Roofing Co.’s foremen and workers are dedicated to upholding strict standards of safety and quality on every job. To supplement its focus on workplace safety, the company carries full damage and liability insurance to protect homeowners from unforeseen problems. It also offers five- and 10-year warranties depending on the type of roofing materials it uses.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Shelton Roofing Co., Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County
San Jose
Palo Alto
Mountain View & Redwood City

SERVICES PERFORMED

Cap Sheet
Composition
Wood Shake
Wood Shingle
Gutters
Synthetics
Tile
Tar & Gravel
Metacrylics
Single Ply TPO
Standing Seam Metal
Single Ply PVC

BRANDS Supported
  • Carlisle

  • CertainTeed

  • GAF

  • Malarkey

  • West Coast Cedar

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Shelton Roofing Co., Inc.

A recent roof installation project by Shelton Roofing Co.

Company Profile

Shelton Roofing Co., Inc. offers a variety of roofing services to residential and commercial clients throughout the San Francisco Peninsula, including new roofing, re-roofing and roof/gutter repairs. Family-owned and operated since 1942, the company has expertise working with a variety of roofing styles, including composition, tar and gravel, modified bitumen, tile, wood shingles and shakes, synthetics, and more. It has more than 30 dedicated employees and a fleet of well-equipped trucks to handle projects of all sizes.

In an effort to lessen its environmental impact, Shelton Roofing Co. installs energy-efficient roofs and recycles all the waste it generates during the roofing process. President Paul Lawson says the company prides itself on staying current on the industry’s latest products and installation techniques, and Green roofing is the latest part of that ongoing process.

Shelton Roofing Co.’s foremen and workers are dedicated to upholding strict standards of safety and quality on every job. To supplement its focus on workplace safety, the company carries full damage and liability insurance to protect homeowners from unforeseen problems. It also offers five- and 10-year warranties depending on the type of roofing materials it uses.

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Company Philosophy

"Our goal is to give our customers the best experiences and products available in the roofing industry. We aim to uphold our reputation for excellence with every roof we install. Our customers can count on us to do quality work that's on time, on budget and completed with regard to the safety of everyone involved."

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Comparative Summary

Few roofing companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer have also been owned and operated by the same family for the past 70 years, but that’s exactly the case for Shelton Roofing Co., Inc. “We’ve been around for a long time, so we know what it takes to maintain a high standard of excellence,” says President Paul Lawson. “Our longevity and quality of work makes our customers confident that we’ll be able to back up everything we do.”

Shelton Roofing Co. offers a variety of roofing services to residential and commercial clients throughout the San Francisco Peninsula, including new roofing, re-roofing and roof/gutter repairs. The company’s highly experienced employees are trained to work with a wide range of roofing styles, including composition, tar and gravel, modified bitumen, tile, wood shingles and shakes, synthetics and more. “We have enough employees and service trucks to handle jobs of every size,” adds Mr. Lawson.

Unlike less experienced roofing companies that separate their salespeople and installation crews, Shelton Roofing Co. trains its salespeople to provide continuous support throughout every step of its clients’ roofing projects. “Our number one goal is to achieve total customer satisfaction, so we make sure our salespeople are involved in everything from ordering materials to supervising the job,” says Mr. Lawson. “They don’t just make a sale and then turn it over to the production team–they’re present or in close contact with the onsite foreman.”

Another distinguishing feature of Shelton Roofing Co. is its dedication to environmentally-friendly business practices, which include installing energy-efficient roofs and recycling all the waste that’s generated during the roofing process. “We take pride in remaining up-to-date on the roofing industry’s latest products and installation techniques, and Green roofing is the latest part of that process,” says Mr. Lawson. “We strive to minimize our impact on the environment whenever possible.”

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Industry Info

Proper roof ventilation is the key to a long-lasting roof. Roof vents are an essential part of any home—they work to provide enough air flow and ventilation in the attic, which in turn protects the integrity of the roof itself. According to Paul Lawson, president of Shelton Roofing Co., Inc. in Mountain View, the biggest problem caused by an under-ventilated roof is condensation, which occurs when heat builds up in dead air space. “I’ve seen some houses that were so inadequately ventilated that it almost looked like it was raining inside,” he says. “In addition to causing a roof to fail much sooner than it should, this type of condensation is a potential health hazard because it creates perfect conditions for mold growth.”
At the opposite end of the spectrum, if you add too much ventilation to your roof, you risk causing air to re-circulate at the top rather than draw from the bottom. “The end result is essentially the same—you’re not getting proper ventilation and inviting condensation problems,” says Mr. Lawson. “The key is to have ventilation installed on the right spots of your roof so the air will flow properly.”
Roofing professionals recommend 1 square foot of ventilation per 300 square feet of attic space, and the best way to meet this recommendation is with a combined system of soffit vents, baffles and ridge vents. Here’s some basic information about each type of vent:
Soffit vents
“Soffit” refers to the material that forms a ceiling from the top of a house’s exterior wall to the outer edge of the roof. Soffit vents are perforated, so they provide better airflow in the summer and protection against moisture during winter.
Baffles
When fitted between a house’s rafters, baffles allow fresh air to flow into the attic without interference from surrounding insulation.
Ridge vents
Unlike turbines, gable vents and louvers, ridge vents are installed along a roof’s ridges to provide complete ventilation throughout the attic. They’re available in a wide range of lengths and widths, so they can work with a variety of configurations.

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Frequently Asked Questions

Q: How much is my project going to cost?

A: That depends on the scope of work, but we’ll visit your property and give you a free estimate before any work begins so you have a basic idea of how much you’ll be spending.

Q: Can you help me lower the cost of my project without compromising quality?

A: Absolutely. For example, we can use different grades of materials that are less expensive than top-quality brands but equally effective.

Q: How soon can you start my project?

A: It depends on the extent of the work and the time of year. It’s less busy in the spring, so we can usually start those projects within a week or so of your initial call. However, when it gets busy in the fall, the start time could be delayed because of other projects.

Q: What kind of materials do you use?

A: It depends on the type of roof you have. If it’s a composition shingle roof, we use materials made by top manufacturers like CertainTeed and GAF. Wood roofs are more of a select market; we do wood shingles, shakes and sidewall shingles upon request. We shop the market for the best available products.

Q: Do your employees handle all the work or do you use subcontractors?

A: About 95 percent of the work is done by our in-house employees. The only time we use subcontractors is to tear off an existing roof.

Q: Will you stop working in the middle of my job to start another job?

A: Absolutely not. Once we start a job, we stay on it until it’s finished. We may take on multiple projects at the same time, but you can be assured that each job will be fully manned until completion.

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SELECTED PHOTOS FROM Shelton Roofing Co., Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Joe Stefani

Expert CONTRIBUTOR PROFILE
  • Joe Stefani is estimator at Shelton Roofing Co., Inc., a Diamond Certified company since 2002. He can be reached at (650) 898-7900 or by email.

Estimator

Joe Stefani: Switching Gears

By James Florence, Diamond Certified Resource Reporter

MOUNTAIN VIEW — After spending his early career beneath the hood of a car, Joe Stefani decided to switch gears entirely and start working on rooftops. “Growing up, I had uncles who were in construction and roofing, but my passion was cars,” he remembers. “After high school, I started working as an auto mechanic, became a service estimator, and eventually got into RV repair and sales. At a certain point, I felt like I needed a change, so I decided to become a roofer. I didn’t have much experience, but it seemed like a good trade and it paid well, so I applied to a local company and was hired. Later, I went to work at Shelton Roofing as a journeyman roofer. Twenty years later, I’m an estimator and safety coordinator here.”

As the nature of his job has changed over the years, Joe says he has found new things to appreciate about it. “When I first got into roofing, I enjoyed being able to work outdoors and move from place to place. Nowadays, I spend more time behind a desk, so that has changed, but I like the fact that I get to work with people. As an estimator, I visit properties, talk to homeowners and go up on roofs to take measurements, so it’s a nice mix—plus, it’s a lot easier on the body.”

A resident of Mountain View (where he lives with his wife, Dori), Joe expresses his appreciation for his bayside locale. “I love the ocean—I grew up just outside of Santa Cruz, where I spent a lot of time fishing and body surfing, so it holds very special memories for me. I don’t do much body surfing these days, but I really enjoy the serenity of the seaside atmosphere.”

Outside of work, Joe occupies his time with a variety of pastimes and hobbies. “I do a lot of gardening and home projects,” he says. “I recently finished re-landscaping my front yard, which took me a couple of years to do by myself.” Joe also stays connected to his lifelong automotive passion by restoring old cars. Additionally, he likes keeping up with his two grown sons, Steven and Robert.

In regard to his professional career, Joe says he’s all about maintaining the legacy he has become a part of at Shelton Roofing Co., Inc. “I don’t own the company, but since I’ve been here for so long, I feel a strong responsibility to represent it well. Shelton Roofing has been around for 80 years and has developed an excellent reputation, so with each customer I serve, I always make sure I’m following that stamp.”

When asked the first thing he’d do if he were to retire tomorrow, Joe says he’d catch up on a few projects. “I’d probably finish my yard and then get into my next restoration project: a ’66 Mustang. It’s in pretty poor condition right now, but I’ll probably turn it into a street hot rod—something I can take to the track and have some fun with.”

Ask Me Anything!

Q: What’s your favorite TV show?
A: “Street Outlaws.”

Q: What’s your favorite food?
A: Tacos.

Q: Music or talk radio?
A: I like both. Typically, I listen to talk radio in the morning and music in the afternoon.

Q: What were you most known for in high school?
A: My car—I drove a Mustang.

Q: What’s your dream car?
A: A brand-new Nissan GT-R.

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Expert articles
  • Annual Roof Maintenance

    MOUNTAIN VIEW — As autumn advances toward winter, it’s a good time to do some preventative roof maintenance in anticipation of the rainy season. Start by clearing leaves, tree branches and other debris off of your roof, paying special attention to valleys and other areas where debris can collect and cause leaks. Next, thoroughly clean out your gutters and downspouts. If neglected, your gutter system can become clogged with debris, which can result in damage to your roof, siding and windows.

    After cleaning your roof and gutters, inspect your roof’s various waterproofing components. This includes seals and flashings around roof penetrations like pipes and vents. Since the summer heat can cause these to wear out prematurely, it’s important to verify their condition and replace any that are worn out—otherwise, you may end up with an unexpected leak in the middle of winter.

    This annual roof maintenance will go a long way toward preventing clogs, leaks and subsequent damage to your home. However, using tall ladders and climbing on your roof is dangerous, so if you don’t feel comfortable performing maintenance yourself, call a local contractor to handle it for you. Remember, spending a few hundred dollars for maintenance is well worth preventing thousands of dollars in damage to your home.

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Expert video tip
  • Video: Annual Roof Maintenance

    Complete Video Transcription:

    MOUNTAIN VIEW — Host, Sarah Rutan: As autumn advances toward winter, it’s a good time to do some preventative roof maintenance in anticipation of the rainy season. Today we’re in Mountain View with Diamond Certified Expert Contributor Joe Stefani of Shelton Roofing Company to learn more.

    Diamond Certified Expert Contributor, Joe Stefani: Hello. This is a roofing tip from Shelton Roofing. With autumn upon us and winter coming soon, we will want to get our roofs cleaned of debris and make sure that all pipe and vent flashings, any penetrations to the roofs, would be sealed for the winter. Residential roofing, we will have to clean gutters, roof systems. Any valleys, or behind the fireplaces might collect debris. Resealing the pipe and vent flashings, any penetrations through the roof. Plumbing, vents, or furnace flashings that penetrate the roof may open during the summer heats and need to be resealed before the coming rains.

    Commercial buildings, a very similar process, but just cleaning the drains out, removing debris from the roof, and, again, sealing pipe and vent flashings that may open up during the summer. This type of maintenance could help defer any leaks you may have and subsequent damages to your roof.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Shelton Roofing Co., Inc. WEBSITE AND EXTERNAL FEED
  • Shelton Roofing Co., Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.sheltonroof.com
Diamond Certified RATINGS ON Shelton Roofing Co., Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 491 VERIFIED CUSTOMERS i
Shelton Roofing Co., Inc. : Average 9.3 out of 10 based on 491 unique customer surveys of customer satisfaction.

Joe R.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

1 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They didn't overcharge me and I believe they were very fair with the prices.

They are courteous and have a nice crew. I met them through my boss before I retired who had them do a few big jobs for him. They are a nice bunch of guys.

Mark B.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

2 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide high quality work, are very knowledgeable and cleaned up thoroughly after the job was done.

We really like our sales representative, Joe S.

Ron B.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

3 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, use them.

Very professional, and they delivered better than any other contractor that we have used.

Albert B.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

4 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time.

I liked the fact that they were on time.

Marilyn N.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

5 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable and trustworthy.

They were reliable and trustworthy.

Rona B.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

6 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like that they did what they said they were going to do.

They were professional from beginning to end.

Jeannine T.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

7 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the pricing was very fair. The assessment that was given was explained thoroughly.

The work crew was willing to look at everything broadly and narrowly on the job and explain everything to me in detail.

Betty L.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

8 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very efficient, excellent communication with workers and overall fantastic.

I have nothing to add.

Camilla M.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

9 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt, courteous and friendly.

They are thorough, do a great job and I would recommend them.

Tom V.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

10 of 491

Quality 10
10 10
Loyalty No
CRITIQUE

I would say that they are really good and very prompt.

They were quick, got the job done before the schedule date and they were very clean.

Laird M.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

11 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy, reliable and came back to fix some problems that came up.

We really liked the sales representative, Steve Matthews. He was very trustworthy.

Brian M.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

12 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable. We have different roofing on our home and they did a not so easy solar installation which is not typical for a standard roofing company.

I would say, their professionalism.

Mark M.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

13 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do as they say and they explain things as they go along.

I have nothing to add.

Eric D.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

14 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are great.

The quality of work was excellent.

John L.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

15 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very efficient and very easy to work with good price.

I would say that the last response I gave you would apply.

Frank K.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

16 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very professional and provide high quality expertise.

It has to be their professionalism.

Dan B.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

17 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good work

They do a good job.

Alan S.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

18 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are thorough, do a great job and I would recommend them.

Their communication with me has always been outstanding. But I would also like to add that as an apartment building owner of several units, Shelton Roofing was able to communicate with my tenants concerning scheduling of roofs being replaced, etc. They explained properly their process throughout the entire job.

Tom S.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

19 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are responsive and quick.

Their assessment of the job was economical. They pointed out to us several things that could have been repaired, but instead of trying to force the issue of fixing the problems immediately, they informed us that these problems could wait for a specific duration of time.

A.D.

VERIFIED Shelton Roofing Co., Inc. CUSTOMER

20 of 491

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great mom and pop shop that knows their industry well.

I like Ernie, and I like Robert. They are personable. I have been working with them for 5 years. I have their cell phone numbers, and they have mine.

Read All 491 Survey Responses at Ratings View