Diamond Certified Company Report

Savior Plumbing, Inc.

Diamond Certified Company Report

Savior Plumbing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 251 VERIFIED CUSTOMERS i

Peter D.

VERIFIED Savior Plumbing, Inc. CUSTOMER

1 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast, efficient, and they did the work that was requested in a very satisfactory manner. They were very good.

Overall, when the gentleman came out, he did the analysis and told me what he would be able to fix. The communication was clear, and he did what he said he was going to do. He did a good job.

Anthony M.

VERIFIED Savior Plumbing, Inc. CUSTOMER

2 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their expertise is not to be questioned, they are reliable, and they are trustworthy. Those are major things in this day and age.

When I had a disaster, they came out and helped even though they had a major commitment for everybody on the staff. They come, they diagnose, they fix, and they leave the place cleaner than when they came. The price is so affordable. They were very respectful of my home.

Bill L.

VERIFIED Savior Plumbing, Inc. CUSTOMER

3 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, they came out on time, and they did a reasonable job. The price was right, and they seemed to know what they were doing.

They were reliable, and they showed up when they were supposed to. They did the job.

Read All 251 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Savior Plumbing, Inc. provides a wide range of plumbing services for residential and commercial customers, including basic service and repair of faucets and toilets, drain clearing, sewer replacements, traditional and tankless water heater installation and repair, gas lines, video surveys of sewers, slab leak repairs, copper repiping, and more.

President Tammy Cortez credits much of Savior Plumbing’s success to its personalized approach to interacting with customers. “People feel comfortable working with us because they know we’re really listening to their concerns and working hard to help them make the right decisions for their specific situations,” she says. “We provide peace of mind during stressful times, and that’s what makes our customers come back and recommend us to others.”

Savior Plumbing maintains a staff of experienced journeymen plumbers who are trained to handle all types of plumbing repairs and installations— an attribute Mrs. Cortez says is important for providing consistently efficient work. “We don’t hire technicians; we hire professional craftsmen who know exactly what they’re doing and work quickly and honestly to solve our customers’ plumbing problems.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Savior Plumbing, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
Concord
Richmond
Antioch
Walnut Creek
Pittsburg
San Ramon
Danville
Brentwood
Martinez

SERVICES PERFORMED

General Plumbing Service and Repair
Tankless and Standard Water Heater Installation and Repair
Sewer Inspection, Repair and Replacement
Gas and Water Line Installation and Repair

BRANDS Supported
  • Kohler

  • Moen

  • TOTO

  • Grohe

  • Rinnai

  • Takagi

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Savior Plumbing, Inc.

Company Profile

Savior Plumbing, Inc. provides a wide range of plumbing services for residential and commercial customers, including basic service and repair of faucets and toilets, drain clearing, sewer replacements, traditional and tankless water heater installation and repair, gas lines, video surveys of sewers, slab leak repairs, copper repiping, and more.

President Tammy Cortez credits much of Savior Plumbing’s success to its personalized approach to interacting with customers. “People feel comfortable working with us because they know we’re really listening to their concerns and working hard to help them make the right decisions for their specific situations,” she says. “We provide peace of mind during stressful times, and that’s what makes our customers come back and recommend us to others.”

Savior Plumbing maintains a staff of experienced journeymen plumbers who are trained to handle all types of plumbing repairs and installations— an attribute Mrs. Cortez says is important for providing consistently efficient work. “We don’t hire technicians; we hire professional craftsmen who know exactly what they’re doing and work quickly and honestly to solve our customers’ plumbing problems.” 

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Company Philosophy

"Our main goal is to establish personal relationships with every customer and remain their plumber for life. We understand how important reliable plumbing is to a family's quality of life, so we always strive to provide the best possible services at the fairest prices."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Savior Plumbing, Inc., achieving and maintaining high levels of customer satisfaction is dependent on two factors: superior craftsmanship and a personalized approach to doing business. “Quite simply, our customers feel safe when they’re working with us,” says President Tamara Cortez. “Our technicians are very efficient and personable, so each customer feels like their voice is being heard and they’re getting the best value for their money.”

Savior Plumbing has been providing plumbing services for residential and commercial clients throughout Contra Costa County since 2000. In addition to specializing in clearing and replacing sewer drains and water lines, the family-owned and operated company can fix plumbing fixtures; install garbage disposals, tankless and traditional water heaters, and water purification systems and sump pumps; detect and repair gas, water and sewer leaks; and more.

Unlike less experienced plumbing companies that take a “one size fits all” approach to every job and let the quality of their work suffer as a result, Savior Plumbing believes in providing highly personalized service from the moment a customer calls until the completion of their project. “Having a plumbing problem can be stressful for a lot of people, so we always let our customers know we’re going to take care of them and assure them that they won’t pay more money than they should,” says Mrs. Cortez. “We strive to change the reputation of the plumbing industry with every job.”

To further differentiate itself from its competition, Savior Plumbing eschews the job-by-job approach of most plumbers in favor of developing long-lasting relationships with its customers. “Obviously we’re interested in new customers, but we really want to establish a relationship of trust with each client so they continually call us whenever they have a plumbing need,” explains Mrs. Cortez. “Our goal is to be each customer’s plumber for life.”

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Industry Info

If you have an older home, make sure you keep track of the effectiveness of its piping. Every home needs to have its pipes replaced at some point, but pipe replacement is even more important for older homes that are in further states of deterioration. “Pipes don’t last forever, so finding a good plumber who can help you determine when you’ll need re-piping services can save you a lot of time and money in the long run,” says Tamara Cortez, president of Savior Plumbing, Inc. in Pleasanton. “One of the biggest concerns for older homes is the main water service that runs into the house. Many homes in the Bay Area were built in the ’60s, ’70s and ’80s, so a lot of ‘house to curb’ services are starting to deteriorate today. If you have an older home, you should hire a certified plumber to conduct a video inspection of the lines that run to the curb to determine if there are any problems.”

According to Mrs. Cortez, the first indications of a serious water main problem are often perceived by homeowners as minor annoyances, such as low water flow. “If your water flow has dropped and cleaning the aerators doesn’t help, that often indicates a problem with the water main,” she says. “In that case, a professional video inspection can help determine the exact problem.”

Many Bay Area homeowners are becoming more aware of their water usage and the need for household water efficiency—both in terms of environmental responsibility and financial stability. “These days, plumbing isn’t just about fixing leaky pipes, clearing sewers and installing water heaters—people want to be advised how to do the best for both their utility bills and the environment,” says Mrs. Cortez. “Low-flow fixtures can help you limit your water usage, and there are efficient ways to use less gas as well. When looking for a plumber, make sure you find one you trust to help you make the right decisions about these things.”

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Frequently Asked Questions

Q: How soon can you get here?

A: That depends on the nature of the work. We prioritize our services based on the severity of the problem, so a flooding house will take priority over upgrading some fixtures. Regardless, we always try to give a two-hour window for our arrival.

Q: Can you diagnose a plumbing problem over the phone?

A: We can usually offer diagnoses over the phone, but sometimes we need to actually see the problem before we can accurately diagnose it. Occasionally, we won’t be able to solve the problem, but we can usually determine that over the phone and recommend a contractor that can handle that type of work.

Q: How much will it cost to fix my plumbing problem?

A: We’ll discuss pricing with you after we determine the nature and extent of the problem.

Q: Will my job require multiple service calls?

A: Probably not. Ninety percent of the time, our plumbers have all the necessary parts to do the job right the first time.

Q: Are you qualified to work on tankless water heaters?

A: Not only are we qualified to work on tankless water heaters, we’re certified to install and service the two biggest brands (Takagi and Rinnai). Our training and certification is important—we’re often called to clean up and correct installations that were performed incorrectly by untrained, non-certified plumbers.

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SELECTED PHOTOS FROM Savior Plumbing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Tom Cortez

Expert CONTRIBUTOR PROFILE
  • Tom Cortez is a longtime veteran of the plumbing industry and owner of Savior Plumbing, Inc., a Diamond Certified company since 2012. He can be reached at (925) 233-6962 or by email.

Tom Cortez: Taking the Field

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — Even though Tom Cortez never reached professional status as a football player, he found success after applying his experience on—or rather, in—another field. As he recounts, it all started with the dual fraternal influences that shaped his childhood aspirations. “Growing up, my two older brothers were my primary role models,” he says. “One of them coached football and the other was a plumber, so I got involved with both the sport and the trade. When I didn’t get drafted to the pros after playing football in college, I decided to join the plumbers union. I really enjoyed working with my hands and solving problems, so it turned out to be a great career for me.”

Tom began his plumbing career working in institutional settings like hospitals, prisons and research facilities, but when he established his own business in 2000, he shifted his focus toward the residential and commercial sectors. Today, as owner of Savior Plumbing, Inc., Tom explains the ethos behind his company’s name. “We’re not the Savior; we’re just here to fix the plumbing,” he laughs. “My faith permeates everything I do, and I think the best way for me to live that out is by operating with integrity and treating others fairly and honestly.”

Born and raised in Hayward, Tom resides today in Pleasanton with his wife and business partner, Tammy. An avid outdoorsman, he appreciates the many opportunities the lush Bay Area setting affords. “I love bicycling, camping and getting out into the wilderness, and this is a prime place to enjoy those things.” Besides cycling for fun, Tom likes doing it competitively—especially when there’s a charitable cause involved. “I participated in AIDS/LifeCycle this past year,” he says. “It’s a 600-mile ride from San Francisco to Los Angeles, and the proceeds go toward funding AIDS research.” When he’s not on his bike, Tom enjoys spending time with his family, including his and Tammy’s three grown children and granddaughter, Anna.

In regard to his life and career, Tom says being a plumber entails a greater responsibility than most people realize. “When I first started in this industry, I was taught that plumbers are responsible for the health of the nation. In servicing the sewer, water, and gas piping in homes and businesses, we’re accountable for making sure things are operating safely and efficiently. I take pride in being responsible for maintaining my customers’ plumbing systems.”

When asked the first thing he’d do if he were to retire tomorrow, Tom says he’d jump on his bike. “I guess I’d go for a long bicycle ride, but to be honest, I don’t plan to ever retire—I want to continue running my business for as long as I can. I would like to do a little more traveling, though.”

Ask Me Anything!

Q: What were you most known for in high school?
A: Being an athlete. I was the quarterback of our football team.

Q: What are your favorite sports teams?
A: The USC Trojans, the San Francisco 49ers and the Oakland A’s.

Q: Music or talk radio?
A: Music.

Q: What’s your favorite local restaurant?
A: Los Compadres Mexican Restaurant in Hayward.

Q: What’s your favorite TV show?
A: “American Idol.”

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Expert articles
  • Innovations in Sewer Line Diagnosis and Repair

    PLEASANTON — If you experience chronic sewer line backups in your home, it’s likely a symptom of a larger underlying issue. Fortunately, thanks to innovations in plumbing technology, it’s now easier than ever to diagnose and repair sewer line problems.

    Diagnosis
    In the past, diagnosing a sewer line involved a fair amount of guesswork, but today’s plumbers have the advantage of advanced imaging technology. In-line cameras enable plumbers to see the location and cause of a sewer line problem without having to dig an inch. Some of the things a plumber will look for during a video survey of your sewer line include flat spots or bellies in the line where materials are prone to collect, breaks and obstructions caused by tree roots, and separations between pipes where connections have worn away or no longer align properly.

    Repair
    In the past, sewer line repair was an expensive, time-intensive process. Since the whole line often had to be dug up, the days-long project would disrupt the homeowner’s schedule and ruin their yard as well. Fortunately, modern innovations allow homeowners to avoid such inconveniences. Using trenchless technology, a plumber can typically repair a sewer line in a single day (often within a couple of hours), without the need for extensive excavation. So, if you’re tired of dealing with ongoing sewer line backups in your home, call a plumber to have the problem fixed once and for all.

    Read moreRead less
  • 3 Water Heater Components to Know

    PLEASANTON — Besides its tank, a water heater has several functional components and connecting parts. Here are a few important ones to know about:

    Water connectors
    These deliver water to and from the water heater. The best product for this is a stainless steel flex line, which has a full port valve (meaning nothing constricts the flow of water). Braided lines, on the other hand, have restricted valves and rubber linings that gradually break down and end up in the water. These, along with black hoses (which are also braided), should be avoided.

    Flue pipe
    This is where natural gas is ventilated from the unit to the outside. If this pipe is broken or has visible gaps, it could potentially leak carbon monoxide into the home or garage, which is extremely hazardous. If your water heater’s flue pipe looks compromised, call a plumber to come out and take a look at it.

    Temperature and pressure (T&P) relief valve
    This valve acts as a safety device in the event that the water heater overheats or builds up too much pressure. People sometimes like to lift this valve to see water shoot out of the adjacent pipe, but this isn’t a good idea—it should only be used for its intended purpose.

    Read moreRead less
Expert video tip
  • Video: Sewer Line Diagnosis and Repair

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: Thanks to modern innovations in plumbing technology, diagnosing and repairing a sewer line problem is far easier today than it was in the past. To learn more, we’re in Pleasanton with Tammy Cortez, president of Savior Plumbing, speaking on behalf of Diamond Certified Expert Contributor Tom Cortez.

    Tammy Cortez, president of Savior Plumbing: If you are having chronic sewer line backups and find yourself calling a plumber multiple times a year for drain service, you might consider having a video survey done of your sewer line. Some of the things the video survey will be looking for are flat spots or bellies in the line where materials tend to pile up. Separations between pipes where time has worn away connections, or where movement of the earth has shifted the piping, and it no longer aligns properly. Breaks in the pipes caused by roots, creating a tangled web that material cannot pass through.

    Some issues can be as easy to repair as digging a hole to address the problem area. And this can often be completed in a couple of hours. Sometimes the best and most cost effective solution is to replace the main sewer line from your home to the connection at the city line. It might seem intimidating, but with the new trenchless technology, this repair can usually be completed in a day with a minimal impact to your yard and your life.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: Sewer Line Diagnosis and Repair

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: Thanks to modern innovations in plumbing technology, diagnosing and repairing a sewer line problem is far easier today than it was in the past. To learn more, we’re in Pleasanton with Tammy Cortez, president of Savior Plumbing, speaking on behalf of Diamond Certified Expert Contributor Tom Cortez.

    Tammy Cortez, president of Savior Plumbing: If you are having chronic sewer line backups and find yourself calling a plumber multiple times a year for drain service, you might consider having a video survey done of your sewer line. Some of the things the video survey will be looking for are flat spots or bellies in the line where materials tend to pile up. Separations between pipes where time has worn away connections, or where movement of the earth has shifted the piping, and it no longer aligns properly. Breaks in the pipes caused by roots, creating a tangled web that material cannot pass through.

    Some issues can be as easy to repair as digging a hole to address the problem area. And this can often be completed in a couple of hours. Sometimes the best and most cost effective solution is to replace the main sewer line from your home to the connection at the city line. It might seem intimidating, but with the new trenchless technology, this repair can usually be completed in a day with a minimal impact to your yard and your life.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Savior Plumbing, Inc. WEBSITE AND EXTERNAL FEED
  • Savior Plumbing, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.saviorplumbing.com
Diamond Certified RATINGS ON Savior Plumbing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 251 VERIFIED CUSTOMERS i
Savior Plumbing, Inc. : Average 9.4 out of 10 based on 251 unique customer surveys of customer satisfaction.

Peter D.

VERIFIED Savior Plumbing, Inc. CUSTOMER

1 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast, efficient, and they did the work that was requested in a very satisfactory manner. They were very good.

Overall, when the gentleman came out, he did the analysis and told me what he would be able to fix. The communication was clear, and he did what he said he was going to do. He did a good job.

Anthony M.

VERIFIED Savior Plumbing, Inc. CUSTOMER

2 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their expertise is not to be questioned, they are reliable, and they are trustworthy. Those are major things in this day and age.

When I had a disaster, they came out and helped even though they had a major commitment for everybody on the staff. They come, they diagnose, they fix, and they leave the place cleaner than when they came. The price is so affordable. They were very respectful of my home.

Bill L.

VERIFIED Savior Plumbing, Inc. CUSTOMER

3 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, they came out on time, and they did a reasonable job. The price was right, and they seemed to know what they were doing.

They were reliable, and they showed up when they were supposed to. They did the job.

C.C.

VERIFIED Savior Plumbing, Inc. CUSTOMER

4 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are worth giving a call.

They worked around our schedule. They were great.

Randy H.

VERIFIED Savior Plumbing, Inc. CUSTOMER

5 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. Use them.

They are good. Use them.

Wilson L.

VERIFIED Savior Plumbing, Inc. CUSTOMER

6 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very clear, honest, and very reliable.

They provide quality service at a reasonable price.

Fay T.

VERIFIED Savior Plumbing, Inc. CUSTOMER

7 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't be afraid to try them.

They were very punctual, efficient, clean, and very polite.

Margaret B.

VERIFIED Savior Plumbing, Inc. CUSTOMER

8 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They come on time, they are knowledgeable, they clean up, and I never have to call them back.

The quality of their work

Robert C.

VERIFIED Savior Plumbing, Inc. CUSTOMER

9 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they can, go with Savior. They are very good, and they will talk to you.

They did the job when I needed it done.

Angelo M.

VERIFIED Savior Plumbing, Inc. CUSTOMER

10 of 251

Quality 10
10 10
Loyalty No
CRITIQUE

The guys were good and honest. Although, I think they do cost too much.

I liked the guy who owns it. He was honest, nice, and straightforward about what it would cost.

Lou W.

VERIFIED Savior Plumbing, Inc. CUSTOMER

11 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, and they were reasonable. They really provided excellent service.

Their quick response

Vincent F.

VERIFIED Savior Plumbing, Inc. CUSTOMER

12 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

The plumbers are very knowledgeable and honest.

They know their stuff. When I show them the problem, they get to it and identify it.

Reuben B.

VERIFIED Savior Plumbing, Inc. CUSTOMER

13 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

To go to Savior

Honesty and integrity, those things

Lawrence B.

VERIFIED Savior Plumbing, Inc. CUSTOMER

14 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very reliable and very honest.

Reliability

Bob H.

VERIFIED Savior Plumbing, Inc. CUSTOMER

15 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trustworthy, reliable, and on time. They are a little expensive, but they are worth it.

They are here when they say they will be here, and they do a good job when they are here.

Dave S.

VERIFIED Savior Plumbing, Inc. CUSTOMER

16 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to other people. I thought they did a good job.

I have used them a few times, and they did what they were supposed to do.

Susan A.

VERIFIED Savior Plumbing, Inc. CUSTOMER

17 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always available, willing, and they are nice guys.

The cheerful personnel

Susan L.

VERIFIED Savior Plumbing, Inc. CUSTOMER

18 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told many friends that they are the best, and I trust them.

That I can trust them, and they do good work.

Nick B.

VERIFIED Savior Plumbing, Inc. CUSTOMER

19 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt in their service.

That it got done quickly

Louis C.

VERIFIED Savior Plumbing, Inc. CUSTOMER

20 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

The service

Read All 251 Survey Responses at Ratings View