Diamond Certified Company Report

Ryan & Ryan Construction, Inc.

Diamond Certified Company Report

Ryan & Ryan Construction, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 104 VERIFIED CUSTOMERS i

Grace B.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

1 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really friendly team, reliable, and excellent outcome, I loved the job.

I liked that they took the project from start to completion, and they would explain when things didn't happen exactly as expected. They would walk me through the project.

Anna L.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

2 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm telling you that they are the best. I've had extensive work done, and they were right on target. They were responsive and reassuring.

They're punctual, and they have a great attitude toward the consumer.

Glenda A.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

3 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good, and they have great customer service, especially the project manager. They are also very knowledgeable.

The price was reasonable, they finished the job on time, and they were quick.

Read All 104 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Gary Ryan (L) and Chad Ryan, Owners

Ryan & Ryan Construction, Inc. is a full-service general contracting firm that serves residential and commercial clients throughout the Bay Area. The family-owned and operated company can handle renovation and construction projects of all sizes, from cosmetic kitchen and bathroom remodels to insurance-related construction work and complete structural overhauls. Its services include hardwood flooring and drywall installation, framing, finish carpentry and painting, demolition, and more.

Brothers Gary and Chad Ryan established Ryan & Ryan Construction to apply their passion for building to Bay Area construction projects. The Ryan brothers say their meticulous attention to detail and desire to always provide excellent workmanship has earned them a positive reputation among construction professionals and clients alike. “We hold daily meetings before and after work hours to address issues and make sure we’re offering the best quality possible,” says Chad Ryan.

Ryan & Ryan Construction’s in-house professionals include licensed estimators, a certified infrared thermography specialist, certified IICRC specialists, a certified home inspector and an EPA Lead-Safe Certified specialist. The company can also help customers create design blueprints and provide them with CAD drawings.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Ryan & Ryan Construction, Inc.

COMPANY CONTACT
Service AREA

San Mateo County

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SERVICES PERFORMED

Home and Commercial Construction
Demolition, Foundation Work
Concrete, Rough Framing
Drywall and Taping, Finish Carpentry
Hardwood Floor Installation and Refinishing
Painting
Roof Installation and Repair
Building Restoration
Insurance-Related Construction
Work Fire and Water Damage Restoration 

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Ryan & Ryan Construction, Inc.

A recent bathroom remodel by Ryan & Ryan Construction

Company Profile

Ryan & Ryan Construction, Inc. is a full-service general contracting firm that serves residential and commercial clients throughout the Bay Area. The family-owned and operated company can handle renovation and construction projects of all sizes, from cosmetic kitchen and bathroom remodels to insurance-related construction work and complete structural overhauls. Its services include hardwood flooring and drywall installation, framing, finish carpentry and painting, demolition, and more.

Brothers Gary and Chad Ryan established Ryan & Ryan Construction to apply their passion for building to Bay Area construction projects. The Ryan brothers say their meticulous attention to detail and desire to always provide excellent workmanship has earned them a positive reputation among construction professionals and clients alike. “We hold daily meetings before and after work hours to address issues and make sure we’re offering the best quality possible,” says Chad Ryan.

Ryan & Ryan Construction’s in-house professionals include licensed estimators, a certified infrared thermography specialist, certified IICRC specialists, a certified home inspector and an EPA Lead-Safe Certified specialist. The company can also help customers create design blueprints and provide them with CAD drawings.

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Company Philosophy

"We stress client satisfaction throughout every phase of the construction process. We don't wait until we're finished to find out if a customer is happy; we seek feedback throughout each project to make sure we stay true to their vision and exceed their expectations."

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Comparative Summary

Few companies in the custom home building field earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can claim two decades of continued success in everything from cosmetic remodels to complete structural overalls, but that’s exactly the case for Ryan & Ryan Construction, Inc. Owned and operated by brothers Gary and Chad Ryan, the full-service general contracting firm works on projects that range from kitchen and bathroom renovations to framing, flooring and interior and exterior painting. “Our clients can expect a full range of services,” confirms Gary Ryan. “We make sure we offer the best quality possible.”

The Ryan brothers are passionate about helping clients build from the ground up and enhance their existing homes–a characteristic that’s endeared them to a clientele base that stretches throughout the Greater Bay Area. “We approach each project as a collaboration with our clients, whether individual homeowners or businesses,” says Mr. Ryan. “Our team of specialists is involved at each stage of the process, from designing blueprints to offering advice on custom hardwood flooring, stone tiling, granite countertops, windows and paint colors. We excel by managing our budgets efficiently and using efficient communications and project management tools.”

Unlike other construction companies that handle select aspects of clients’ building projects and use subcontractors for everything else, Ryan & Ryan Construction utilizes an in-house staff of designers, inspectors, estimators, infrared thermography specialists and IICRC (Institute of Inspection, Cleaning and Restoration Certification) specialists on every job. Additionally, the company’s state-of-the-art software, equipment and processes are designed to help clients return to normalcy as quickly as possible after their building projects are complete. “We do our best to make sure our clients are involved in their projects from the beginning and have clear understandings of our processes and project timelines,” says Mr. Ryan.

In addition to its construction capabilities, Ryan & Ryan Construction provides emergency service and restoration work for residential, commercial and institutional customers through its sister company, Ryan & Ryan Restoration, Inc. “We collaborate closely with owners, property managers and insurance providers to ensure rapid responses, repairs and restoration services,” says Mr. Ryan.

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Industry Info

When looking for a contracting firm, make sure it’s certified in the specialties required for your specific project. Certification is available for a variety of industry aspects, including lead and mold remediation, thermography (infrared light analysis for leaks and insulation issues), estimating and inspections, and cleanup and restoration. If you’re remodeling your bathroom to be more environmentally friendly, for example, it’s important to hire a company with experience in Green construction methods. Some firms have close relationships with suppliers and can help ensure the right appliances, materials and equipment are available when needed.

Just as living Green involves more than having a heightened awareness of one’s own impact on the environment, finding a Green builder involves more than simply hiring a contractor who promises to be environmentally friendly. There are several important factors to consider when choosing a Green builder for your home:

1. Ask to examine the types of materials your contractor will use in constructing or reconstructing your home. Not only should you examine the final products you’ll use on an everyday basis (appliances and so forth), but also the materials that will go into constructing your home. It’s not enough to simply buy a few appliances that promise to be Green; it’s more important to ensure everything used by your Green builder is designed to have a minimal impact on the environment. Some examples of Green supplies include remanufactured or recycled wood, energy-efficient appliances that may also be constructed of remanufactured or recycled parts, and material that’s designed to not cause environmental harm if it breaks down.

2. Ask to examine the methods your contractor will use when constructing or reconstructing your home. Specifically, you’ll want to watch for wasteful or harmful behavior by either the builder or his hired crew. Do they minimize the amount of energy used when working on your home? How are excess products handled? If a hazardous substance can’t be avoided, how is it approached or disposed of? Ask your builder to walk you through his construction process step by step to determine if he’s truly observing Green building principles.

3. Find out if your home is being constructed in accordance with LEED (Leadership in Energy and Environmental Design) certification principles. The LEED rating system includes parameters for measuring the sustainability of Green building, both in new and existing structures. Does your builder follow LEED standards, which is the nationally accepted benchmark for determining if construction is truly Green?

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Frequently Asked Questions

Q: Why should I choose your company over another firm?

A: We approach each project as a collaboration with our clients, whether individual homeowners or businesses. Our team of specialists will work closely with you on design blueprints and provide advice on selecting the appropriate components: custom hardwood flooring, stone tiling, granite countertops, paint colors and so forth. We also manage our budgets efficiently and perform project management to ensure a seamless undertaking that meets your personalized needs. Our mission is to turn your vision into an elegant home, business or site that reveals excellent design, craftsmanship and functionality.

Q: Which do you offer: residential or commercial services?

A: Both. Whether it’s home remodeling or commercial construction, we’ll collaborate with you throughout the entire process. We’ll help you create the design blueprints, provide CAD drawings, shop with you and offer input on building components, which include kitchen cabinets, countertops, wall and floor tiles, hardwood floor materials and windows.

Q: Do you clean up after yourselves after every day’s work?

A: I like to say we clean up three times a day. Our customers are paying for a clean job as well as a good one, so we make sure everything is pristine.

Q: What’s thermal imaging and how do you use it?

A: Thermal imaging, or thermography, is an infrared imaging process that lets us detect water leaks, energy loss, insulation problems and roof issues. Thermal imaging cameras convert the energy in infrared wavelengths into visible light displays, so we can find problems that might otherwise be imperceptible.

Q: Do you do restoration work as well as construction?

A: Yes, we have a sister restoration company called Ryan & Ryan Restoration, Inc. We’re licensed estimators and IICRC (Institute of Inspection, Cleaning and Restoration Certification) specialists, dealing mostly with water and fire damage. We can do reconstruction and demolition, too.

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SELECTED PHOTOS FROM Ryan & Ryan Construction, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Gary Ryan

Expert CONTRIBUTOR PROFILE
  • Gary Ryan is longtime veteran of the construction industry and owner of Ryan & Ryan Construction, Inc., a Diamond Certified company since 2008. He can be reached at (650) 588-0547 or by email.

Gary Ryan: Entrepreneurial Ambition

By James Florence, Diamond Certified Resource Reporter

SOUTH SAN FRANCISCO — Gary Ryan may be a contractor by profession, but given his diverse occupational background, a better designation might be “jack of all trades,” even though he prefers to think of himself as an entrepreneur. “I worked as a painter during college, and after I graduated, I spent several years in corporate America,” he says. “I’ve worked for a major car manufacturer, been a produce broker, worked for an airline and a shipyard…I’ve kind of done it all. Through everything, however, my main goal was to be an entrepreneur, which I eventually was able to succeed at.”

When it came to fulfilling his entrepreneurial aspirations, it was the construction industry that provided Gary with the opportunity he sought. “During college, I got my contractor’s license for painting, and from that point on, I always had some kind of construction project going on the side, even while I was working in the corporate sector,” he says. “Twelve years ago, my brother, Chad, and I decided to get our general contractor’s licenses and founded Ryan & Ryan Construction. From there, we proceeded to get a few more licenses and have continued to expand our capabilities, so it’s been a gradual progression.”

A lifetime resident of South San Francisco (where he lives with his wife, Iliana, and daughters, Havana and Aviana), Gary expresses his appreciation for life in the City by the Bay. “This is the Disneyland of America,” he laughs. “It’s the best place to live and work. Plus, I’m a third-generation local, so all my friends and family are here.”

Outside of work, Gary keeps himself busy with fitness and family activities. “I’m a health fanatic, so diet and exercise are a big deal for me,” he says. “I keep myself in shape by working out and cycling on a daily basis. I also like spending time with my girls—I usually work six days a week, but Sunday is always family day.”

In regard to his life and career, Gary espouses the importance of maintaining balance. “Too much of anything is too much, so it’s important to find a balance in all aspects of your life,” he affirms. “Sometimes it takes a while to attain it, but eventually there comes a point where you have to say, ‘Enough is enough’ and make some adjustments. I think a big part of it involves being true to yourself as well as others.”

When asked what his future retirement might look like, Gary says he’s not sure because it will probably never happen. “I don’t want to retire. I want to work for the rest of my life. I enjoy what I do, and I love being a boss and mentor. It’s like I said, I’m an entrepreneur to the core.”

Ask Me Anything!

Q: What’s your favorite thing to do on a rainy day?
A: Work. I own another company called ServiceMaster, and our business picks up when it rains, so I’m usually out fixing leaks.

Q: Do you have a favorite TV show?
A: No, but I’m a history fanatic, so I love watching the History Channel.

Q: What’s your favorite local restaurant?
A: Firenze by Night in San Francisco.

Q: Music or talk radio?
A: Music.

Q: What’s your favorite band?
A: Tesla.

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Expert articles
  • Building Permits In Remodeling

    SOUTH SAN FRANCISCO — A common question homeowners ask when planning a remodeling project is whether any building permits will be needed. The reality is, in almost any instance where you’re making significant changes to your home (remodeling a kitchen or bathroom, replacing a roof, removing load-bearing walls), you’ll need to obtain one or more permits. If you have any questions about whether your project requires a permit, call your local building department and they’ll be able to tell you.

    Remember, if you neglect to get a permit for a job that requires one, you put yourself at risk of several consequences. In addition to being fined up to 10 times the cost of each permit, your project will be “red-tagged,” which means no work can continue until you pay the fines and obtain the required permits. So, don’t take any chances—make sure you or your contractor get all the necessary building permits before doing any work on your home.

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Expert video tip
  • Video: Building Permits for Remodeling

    Complete Video Transcription:

    SOUTH SAN FRANCISCO — Host, Sarah Rutan: If you’re planning to remodel your kitchen or bathroom, one aspect you’ll need to keep in mind is obtaining any necessary permits. Today we’re in South San Francisco with Gary Ryan of Ryan & Ryan Construction to learn more.

    Diamond Certified Expert Contributor, Gary Ryan: One of the most common questions asked when we come to do an estimate is do we need a permit for this project. If you’re going to do a bathroom remodel, a kitchen remodel, a roof replacement, or removal of any load bearing walls, you must always have a permit. If you have any questions if you need a permit or not, you can always call your local building department and they will let you know if you need a permit. If you do not pull permits for a job that requires one, you can be fined ten times the cost of the permit, and they will red tag the job, which means no work can continue until you pay the fines and pull the permit to continue the work on this specific job.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Ryan & Ryan Construction, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 104 VERIFIED CUSTOMERS i
Ryan & Ryan Construction, Inc. : Average 9.4 out of 10 based on 104 unique customer surveys of customer satisfaction.

Grace B.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

1 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really friendly team, reliable, and excellent outcome, I loved the job.

I liked that they took the project from start to completion, and they would explain when things didn't happen exactly as expected. They would walk me through the project.

Anna L.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

2 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm telling you that they are the best. I've had extensive work done, and they were right on target. They were responsive and reassuring.

They're punctual, and they have a great attitude toward the consumer.

Glenda A.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

3 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good, and they have great customer service, especially the project manager. They are also very knowledgeable.

The price was reasonable, they finished the job on time, and they were quick.

Andre K.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

4 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality craftsmanship from top to bottom

The quality of the work

Anna L.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

5 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are wonderful, and they are very conscientious.

The work that they did was wonderful, and there were no problems. They were there on time and nothing went wrong.

Mike G.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

6 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and very competent

Their personal approach to the job

Mike H.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

7 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy with the process that we went through on our remodel, and I would strongly endorse to do another job for us.

Their quality of work and their creativity in helping us design our kitchen and our bathrooms

Franco P.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

8 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and clean. They always start and end on time.

Their cleanliness

Karen H.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

9 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy, reliable, and an all-around great company.

Everything was good. They were very timely, clean, and they did really good work.

Leigh S.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

10 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great. They came in and knew right away what I needed, and they explained everything so that I didn't have to ask a lot of questions. Their commercial construction experience really benefitted me. They were able to simplify the process, and I felt that their background really helped me as a consumer. I also liked that they didn't try to upsell me.

I needed the floors done the next day so that I could show the place to a client. They really went out of their way to accommodate me, and the installer actually stayed overnight to get the job done in the time that I needed it. They are just wonderful.

Luis G.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

11 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they are going to do, which is very rare these days.

I like that it's a one-stop shop. They do everything in-house and outsource very little, if anything. They were very responsive and handled a difficult job well. We are very satisfied.

Max G.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

12 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very caring, and they are willing to work with you. The crews are very polite, thorough, and conscientious. They are on the job the entire time. They clean up afterwards, which is very rare. I can't say enough. From the day I called them, they gave me the best price, best attitude, and best professionalism. It's almost like they treat you like family.

The professionalism

Alfred V.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

13 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

There were a couple of little problems, and they took care of them. They solved unforeseen problems well.

They were easy to work with. They should just keep doing what they're doing.

Susana P.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

14 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, because they did the job on time, and when I didn't like something, they changed it right away.

When I saw a water leakage problem in my kitchen, I called Ryan & Ryan. They came out right away, within 15 minutes to see what happened. They immediately addressed the problem and took care of it for me right away. They did the job quickly. They also did a really good job remodeling my kitchen. They gave good advice and gave me very good ideas. My kitchen looks beautiful. They even let me go to a house to see a kitchen that they completed to give me an idea of what my kitchen would look like.

Fred P.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

15 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that they do everything possible to satisfy their customer.

In terms of contractors, they are a definitely a '10'. In terms of showing up and doing the work, they're very reliable. I think it's the fact that they come in on budget, they complete the project, and if there's something that needs to be addressed, they do it without extra charge. If I'm not completely satisfied with the job, and it's reasonable, they'll do it. They will also do some little extra things on the project. If it's something they're already doing and it has to be extended, they will just do it. I only chose Ryan & Ryan because they were Diamond Certified. I wouldn't use anyone who isn't.

Jack V.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

16 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best, and they do quality work. They finished the job on time, and everything looked beautiful.

They are great. They delivered the work properly and on time. They do a good job.

James M.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

17 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say go ahead and use them. I'm happy with them, and they're good.

They were great. They got my floor back where it should be. I think that they deserve to be Diamond Certified.

Carl M.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

18 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied with their work.

The personal service and the quality of work

Keith S.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

19 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are experienced and knowledgeable.

The quick response to my problem.

Ray V.

VERIFIED Ryan & Ryan Construction, Inc. CUSTOMER

20 of 104

Quality 10
10 10
Loyalty Yes
CRITIQUE

They listen.

Quality of the work

Read All 104 Survey Responses at Ratings View