Diamond Certified Company Report

Roof-Life Construction

Diamond Certified Company Report

Roof-Life Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 40 VERIFIED CUSTOMERS i

Joe M.

VERIFIED Roof-Life Construction CUSTOMER

1 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were dependable, quick, and gave me an accurate and fair estimate. I flip houses, and they worked on my own home. They did such a great job that I knew who to call.

There were a couple of little things that needed to be done, and they fixed them without an extra charge.

Ann L.

VERIFIED Roof-Life Construction CUSTOMER

2 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom was great. He came out around ten times, because it was such a big project. He was very responsive, and he put in a huge effort to try and figure out what the problem was. He didn't give up.

Tom responded to my calls quickly, and I was always in the loop. He was very pleasant, friendly, and easygoing. The other workers on the job were wonderful also.

Bill H.

VERIFIED Roof-Life Construction CUSTOMER

3 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had a serious leak, and Tom came out and repaired it. Throughout the torrential rains this year, it hasn't leaked once.

He was personable and straightforward. He tells it like it is.

Read All 40 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Roof-Life Construction installs, repairs, and maintains a wide variety of roofing systems (including composition shingle, tile, slate and TPO) for residential and commercial clients throughout Contra Costa and Alameda Counties. The company also has the training and equipment to install gutters, sheet metal, attic insulation, skylights, and solar power systems, and it backs all its workmanship with a 10-year warranty. 

President Tom Rhoads credits much of Roof-Life Construction’s success to its customer-oriented approach to the roofing process. “Simply put, we treat our clients the way we’d want to be treated,” he affirms. “That means we’re always honest with them and take the time to explain our work so they know exactly what to expect. We truly care about customer service, and we’re always striving to develop and maintain long-term relationships with our clientele.”

Roof-Life Construction also offers a comprehensive gutter cleaning program called the Overhead Care Club, which includes everything from a 15-point roof inspection to downspout flushing and debris removal. For more information about the company’s wide-ranging services, Mr. Rhoads invites potential customers to visit www.rooflifeinc.com.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Roof-Life Construction

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
San Ramon
Alamo
Livermore
Dublin
Orinda
Pleasanton
Moraga
Danville
Lafayette.

SERVICES PERFORMED

Roof Installation, Maintenance & Repair
Gutters
Sheet Metal
Skylights
Attic Insulation
Energy Leak Testing
Solar System Installation
Thermoplastic Polyolefin (TPO) Roofing

BRANDS Supported
  • CertainTeed

  • Owens Corning

  • GAF

  • Boral

  • Monier

  • American Slate

  • Redland

  • WeatherBond

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Roof-Life Construction

Company Profile

Roof-Life Construction installs, repairs, and maintains a wide variety of roofing systems (including composition shingle, tile, slate and TPO) for residential and commercial clients throughout Contra Costa and Alameda Counties. The company also has the training and equipment to install gutters, sheet metal, attic insulation, skylights, and solar power systems, and it backs all its workmanship with a 10-year warranty. 

President Tom Rhoads credits much of Roof-Life Construction’s success to its customer-oriented approach to the roofing process. “Simply put, we treat our clients the way we’d want to be treated,” he affirms. “That means we’re always honest with them and take the time to explain our work so they know exactly what to expect. We truly care about customer service, and we’re always striving to develop and maintain long-term relationships with our clientele.”

Roof-Life Construction also offers a comprehensive gutter cleaning program called the Overhead Care Club, which includes everything from a 15-point roof inspection to downspout flushing and debris removal. For more information about the company’s wide-ranging services, Mr. Rhoads invites potential customers to visit www.rooflifeinc.com.

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Company Philosophy

"We want our clients to have positive experiences, so we handle their projects from beginning to end and make sure we're always available to answer any questions they have. By combining our years of experience with the latest technology and state-of-the-art equipment, we're able to ensure each customer's complete satisfaction."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Roof-Life Construction, the key to achieving and maintaining high levels of customer satisfaction is simple: utilize its manufacturers’ certifications to ensure every client’s roof is installed to the highest standards of quality. “We’re a certified installer for both GAF and CertainTeed, so we’re able to install roofs based on the specific guidelines set by two of the industry’s top manufacturers,” explains President Tom Rhoads. “This also means we can offer extremely long warranties, which allows our customers to get even more protection for their investments.”

Roof-Life Construction has been installing, repairing, and maintaining all types of roofing systems (including composition shingle, tile and slate) for residential and commercial clients throughout Contra Costa County since 1986. The company is also qualified to install gutters, sheet metal, skylights, attic insulation and solar power systems, and it provides a 10-year workmanship warranty on every job.

Unlike roofing contractors whose owners delegate project management responsibilities to less experienced employees, Roof-Life Construction provides every job with the hands-on experience of Mr. Rhoads himself. “I’m on the jobsite every day, so I’m able to ensure the quality of each phase of our work,” he affirms. “I’ve been in the roofing industry for more than three decades, and I utilize the knowledge I’ve accumulated to help my clients get the most out of their roofs.”

Another distinguishing feature of Roof-Life Construction is its highly skilled installers, all of whom have journey-level experience and undergo constant training to stay up-to-date on the roofing industry’s latest products and techniques. “It takes five to seven years to achieve journeyman roofer status, and then there’s even more training at the company level, so our technicians are well-versed in all aspects of roofing,” says Mr. Rhoads. “They’re also knowledgeable, friendly and trustworthy, so our clients really enjoy working with them.”

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Industry Info

When it comes to installing a new roof on your home, don’t confuse price with value. Installing a new roof is never cheap, but over time, it’s smarter to spend more on a well-installed, high-quality roof than shop for a less expensive roof that will need to be prematurely replaced. “There are always ways to go cheaper with roof installations, but that’s usually not a smart decision,” says Tom Rhoads, president of Roof Life Construction in San Ramon. “You should work with a roofing contractor that uses quality products that will last for many years. In fact, your roofer should only use products made by the same manufacturer to ensure all warranties are valid if there’s ever a problem.”

Quality sealants and underlayments
In the past, old sealants would crack over time and lead to roof leaks, but today’s sealants are designed to be flexible and watertight. “Most modern sealants should stay flexible for 30 to 40 years, so they’re a good investment,” says Mr. Rhoads. “It’s a small price to pay for adding decades of protection to your home.”

The same is true for roofing underlayments, which are unseen layers that fit underneath tiles, shingles and other visible roofing materials. Underlayments used to be made of asphalt-based felt, which would break down over time—especially if they got wet. Now, synthetic underlayments are available at a fraction of the price. “Synthetic underlayments are much easier to work with and stand the test of time, so they’re worth the extra expense,” says Mr. Rhoads.

Single-brand roofing system installation
Does it matter if your roofing contractor installs your new roofing system using parts that are manufactured by the same company? Mr. Rhoads says it doesn’t in terms of the life of the roof, but it does in terms of your warranty. “Installing products made by a single manufacturer isn’t the cheapest way to install a roof, but it’s best for the homeowner. The value is that the warranty is valid if you need it. If there’s an issue with your roof, you don’t want to find out that your installer didn’t use the right materials for the job and invalidated your warranty.”

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Frequently Asked Questions

Q: How long will it take to complete my roofing project?

A: It depends on the extent of the work, but we’ll include that information with our written proposal so you know what to expect. Our start dates are firm during the summer, but they can fluctuate in the winter because rain impacts our ability to work.

Q: Are you certified to install roofing products?

A: Yes, we’re certified to install GAF and CertainTeed products, which benefits our clients because we can offer extended warranties that ensure better installations and longer protection against defects.

Q: Can you suggest the right roofing system for my home?

A: Absolutely. We’ve worked on many custom homes over the years, so we have a lot of experience helping people find roofs that best fit their homes. For example, if your house has a lot of bricks on the exterior, you probably shouldn’t go with a light colored roof, and if you have a colonial-style home, you may not want a wood roof.

Q: Can you give me some addresses of previous clients so I can see your work in person?

A: Yes, we can tell you about local homes in your neighborhood that we’ve reroofed. If you see a roof that you like, let us know—we can educate you about that particular roofing system and recreate it on your home.

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SELECTED PHOTOS FROM Roof-Life Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Tom Rhoads

Expert CONTRIBUTOR PROFILE
  • Tom Rhoads is a 33-year veteran of the roofing industry and president of Roof-Life Construction, a Diamond Certified company. He can be reached at (925) 338-7472 or by email.

Tom Rhoads: Roofer for Life

By James Florence, Diamond Certified Resource Reporter

SAN RAMON — When Tom Rhoads first got involved in the roofing industry, he was merely looking for a way to supplement his income…little did he know it would lead to a lifelong career. “I was 18 years old, working at a grocery store, when my hours were unexpectedly cut back,” he remembers. “To make ends meet, I started working with my neighbor, who was a roofer. I always liked being outside, so the work really suited me, and I ended up sticking with it. After a couple of years of training, I struck out on my own, and 32 years later, I’m still at it.”

Today, as owner of Roof-Life Construction, Tom says his favorite part of his job is the opportunity to make a positive impact. “We do a lot of energy-saving measures like installing solar panels and improving roof ventilation. Besides helping our clients save money on their energy bills, we’re also able to help the environment, so it’s very rewarding.”

Tom is a resident of Dublin, where he lives with his wife, Sheila. Outside of work, he likes to spend as much time as possible immersed in the great outdoors. “We have a cabin near Yosemite National Park, so we spend a lot of time up there, hiking and enjoying nature,” he says. Tom also enjoys playing volleyball at the beach and coaching soccer at Dublin High School. Additionally, he takes time to keep up with his and Sheila’s three children. “One of my sons is currently attending the University of Reno, another is at Arizona State and my daughter will be starting at UC Santa Barbara this fall.”

When asked the first thing he’d do if he were to retire tomorrow, Tom says he’d tackle some long-deferred home projects. “I’d probably get started on my to-do list. I have quite a few projects around the house that need to be done, so if I stopped working, I’d finally have some time to get to them.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The San Francisco Giants, the San Francisco 49ers and the Golden State Warriors.

Q: Music or talk radio?
A: Music.

Q: What’s your favorite style of music?
A: Rock. I also like rhythm and blues.

Q: What’s your favorite snack?
A: Pizza.

Q: What was your favorite Halloween costume as a child?
A: G.I. Joe.

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Expert articles
  • Maintaining a Tile Roof

    SAN RAMON — If your home has a tile roof, annual maintenance is critical for ongoing performance. While simply keeping your roof clear of debris will go a long way toward avoiding problems, there are other, more specific aspects of maintenance that need to be addressed, including the following:

    Slipped or migrated tiles
    Tiles located on hips and valleys of your roof are the most likely to become dislodged. Fortunately, these can easily be reinstalled using an adhesive and/or being drilled and re-nailed.

    Cracked rubber collars
    Located around roof ventilation pipes, rubber collars are an important component of leak prevention. Depending on the type of flashing present, you can usually remedy the situation by removing the old collar and slipping on a replacement. However, in some cases, replacement of the entire flashing is necessary.

    Tile intersections
    The intersections where two tiles come together are by far the biggest problem areas on a tile roofing system. A big part of the problem is sunlight, which erodes the sealant and membrane between the tiles. While annual resealing will keep these areas in good repair, for a more permanent solution, you should consider installing lead flashings.

    Valley intersections
    An inevitable problem with tile roofs is when debris builds up under valley intersections, which is a common source of leaks. To remedy this, you’ll need a roofing professional to clean the debris out of the valley and re-form the curves on the outer side. One preventative upgrade to consider is installing a triple-crown metal, which will allow the water to form down three channels instead of one.

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Expert video tip
  • Video: Tile Roof Maintenance

    Complete Video Transcription:

    SAN RAMON — Host, Sarah Rutan: If your home has a tile roof, make sure you’re aware of its specific maintenance needs. Today we’re in San Ramon with Diamond Certified Expert Contributor Tom Rhoads of Roof-Life Construction to learn more.

    Diamond Certified Expert Contributor, Tom Rhoads: Today we’re going to talk about roof tile maintenance. It is important to maintain your tile roof system and drainage system annually. Let’s talk about a few things you can do to keep your roof system functioning for years to come. Most importantly, keep your roof clean. Removing debris and leaves from your roof system is by far the most important thing that you can do. Now that we can see the roof, let’s talk about a few things that you can do on your checklist.

    Look for slipped or migrated tiles. These tiles are usually found on the hips and valleys. They can easily be reinstalled by adhesive and/or drilled and re-nailed. Also look out for cracked rubber collars. These collars are found around your vent pipes. Depending on the flashing itself, you can easily repair this by slipping a new rubber collar over and sometimes replacement of the whole flashing is necessary.

    Let’s talk about tile intersections: where the two tiles come together is by far the biggest problem area on your roof system. On your trim tiles, meaning the ridge tiles or rake tiles, a lot of times the sealant has been compromised by the sun. It cracks and it breaks away, and/ or the membrane that they use at the top would be burned away by the sun as well. Installation of a lead flashing in place of those is a permanent fix.

    Now let’s talk about your valley intersections. The biggest problem. The debris buildup under your valley is the most common source of a leak. This problem will require a roofing professional to come clean the debris out of the valley, re-form the curves on the outer side, and/or an upgrade to that would be to install a triple crown metal, which allows the water to form down three channels instead of one. If you follow these basic tips, you should have no problem keeping your roof system alive for years to come.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Roof-Life Construction WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Roof-Life Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 40 VERIFIED CUSTOMERS i
Roof-Life Construction : Average 9.5 out of 10 based on 40 unique customer surveys of customer satisfaction.

Joe M.

VERIFIED Roof-Life Construction CUSTOMER

1 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were dependable, quick, and gave me an accurate and fair estimate. I flip houses, and they worked on my own home. They did such a great job that I knew who to call.

There were a couple of little things that needed to be done, and they fixed them without an extra charge.

Ann L.

VERIFIED Roof-Life Construction CUSTOMER

2 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom was great. He came out around ten times, because it was such a big project. He was very responsive, and he put in a huge effort to try and figure out what the problem was. He didn't give up.

Tom responded to my calls quickly, and I was always in the loop. He was very pleasant, friendly, and easygoing. The other workers on the job were wonderful also.

Bill H.

VERIFIED Roof-Life Construction CUSTOMER

3 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had a serious leak, and Tom came out and repaired it. Throughout the torrential rains this year, it hasn't leaked once.

He was personable and straightforward. He tells it like it is.

Mike C.

VERIFIED Roof-Life Construction CUSTOMER

4 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you want the best in the business, he's the one. Tom took care of everything. He noticed an issue when he first came on board, and he was on it. The customer service was great. I have and would recommend him to others.

I would say the customer service and the quality of the work

Landon P.

VERIFIED Roof-Life Construction CUSTOMER

5 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, dependable, prompt, and professional. Tom even got me on the roof to show me what needed to be done.

The thoroughness of the job

James O.

VERIFIED Roof-Life Construction CUSTOMER

6 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people not to look anywhere else and go with Roof-Life.

They were very efficient, and Tom did a fantastic job.

Joyce S.

VERIFIED Roof-Life Construction CUSTOMER

7 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom was honest and always there for me. They have fixed my roof several times over the years, and they do a top quality job. I would tell people to definitely call them.

I appreciated the fact that Tom was always there for me if I needed anything.

Don L.

VERIFIED Roof-Life Construction CUSTOMER

8 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

We had a leak, and Tom stayed with it until he found it.

Eric F.

VERIFIED Roof-Life Construction CUSTOMER

9 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to definitely use them. Tom was friendly, fast, and he had great customer interaction.

Customer service

David S.

VERIFIED Roof-Life Construction CUSTOMER

10 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out and got the job without any hassles.

As I said, they got the job done.

Tim L.

VERIFIED Roof-Life Construction CUSTOMER

11 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom did a top notch job, and I would recommend him. He was very friendly and personable.

The job was completed on time.

Tom T.

VERIFIED Roof-Life Construction CUSTOMER

12 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom did a very good job. It was quality work at a fair price.

It was an easy transaction, and he followed through.

Donna J.

VERIFIED Roof-Life Construction CUSTOMER

13 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very straightforward, prompt, and there were no problems.

He was very honest.

Regina H.

VERIFIED Roof-Life Construction CUSTOMER

14 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was very seamless. He was very straightforward, and the pricing was straightforward.

Tom was very reliable.

George R.

VERIFIED Roof-Life Construction CUSTOMER

15 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He provided good customer service, great rates, and he was very friendly.

He stuck to the schedule.

Barbara T.

VERIFIED Roof-Life Construction CUSTOMER

16 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt and professional. They were on time, and there was no drama. They did a great job.

Their knowledge and professionalism

Bob A.

VERIFIED Roof-Life Construction CUSTOMER

17 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have a lot of confidence in them.

I have a lot of confidence in him. He did a job that he could have charged me more for but didn

Daisy K.

VERIFIED Roof-Life Construction CUSTOMER

18 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

Good customer service, quality product, and efficient

David R.

VERIFIED Roof-Life Construction CUSTOMER

19 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He would build your roof as if it was for his own home.

The man has incredible integrity, and I value that. He did everything he promised and then some.

Denise H.

VERIFIED Roof-Life Construction CUSTOMER

20 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He does a really good job, first class work. He is on time, and he follows up with his work. He was willing to come back and do an inspection, which was nice.

He did a really good job. The previous people did a poor job, but Tom was able to fix it. It has rained since, and it has not leaked. I am really pleased. I left a message, and he got back to me. He was to come out the next day.

Read All 40 Survey Responses at Ratings View