Diamond Certified Company Report

REFCorp

Diamond Certified Company Report

REFCorp

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Aldo

VERIFIED REFCorp CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good, if I ever have a need, they are my people.

Use them, they are reliable.

John S.

VERIFIED REFCorp CUSTOMER

2 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were super communicative and prompt.

Very professional and quick

Rusty O.

VERIFIED REFCorp CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

I had them hook up an electrical lift at a building. I didn't do anything direct with them, it was all over the phone. I was happy.

I was happy, don't worry.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Rodney Fite, President

REFCorp is a full-service electrical company with more than 20 years of experience in providing superior craftsmanship throughout San Francisco. The company offers a wide variety of electrical services and can assist residential and commercial clients with nearly any problem. Its clients are homeowners, business owners, commercial property owners, property managers, school districts, realtors, home warranty companies, professional and retail establishments, HVAC contractors, commercial contractors, sign companies, and more. “We have the knowledge and expertise to handle everything from outlet installations to light fixture repairs to complete electrical rewiring for all types of projects,” says President Rodney Fite.

Mr. Fite says REFCorp’s detail-oriented approach to electrical work has allowed the company to develop a loyal clientele. “Our clients appreciate that we are consultative by nature, that we pay attention to detail and that we always find the best possible solution. We have the expertise to understand their needs and give them what they want, regardless of the extent of the work.”

REFCorp’s experience working on San Francisco’s unique homes creates a distinct advantage when it comes to troubleshooting vintage electrical systems and installing new lighting. “Some non-local electricians are surprised by how different things are here, but this is what we do every day, and that definitely gives us an advantage,” affirms Mr. Fite.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON REFCorp

COMPANY CONTACT
Service AREA

San Francisco

SERVICES PERFORMED

Replace Meter Panel
Electrical Panel Upgrade
Replace Knob and Tube Wiring
GFCI
220 Volt Circuit
Plug and Switch Installation
Telecommunications Wiring
Data Cabling Installation
Smoke Detector Installation
Architectural Lighting Design and Installation
Warehouse Lighting
LED Lighting
Recessed Lighting Installation
Arc Fault Breaker Installation
House Rewire Experts

DIAMOND CERTIFIED RESEARCHED ARTICLES ON REFCorp

A complete kitchen remodel by REFCorp

Company Profile

REFCorp is a full-service electrical company with more than 20 years of experience in providing superior craftsmanship throughout San Francisco. The company offers a wide variety of electrical services and can assist residential and commercial clients with nearly any problem. Its clients are homeowners, business owners, commercial property owners, property managers, school districts, realtors, home warranty companies, professional and retail establishments, HVAC contractors, commercial contractors, sign companies, and more. “We have the knowledge and expertise to handle everything from outlet installations to light fixture repairs to complete electrical rewiring for all types of projects,” says President Rodney Fite.

Mr. Fite says REFCorp’s detail-oriented approach to electrical work has allowed the company to develop a loyal clientele. “Our clients appreciate that we are consultative by nature, that we pay attention to detail and that we always find the best possible solution. We have the expertise to understand their needs and give them what they want, regardless of the extent of the work.”

REFCorp’s experience working on San Francisco’s unique homes creates a distinct advantage when it comes to troubleshooting vintage electrical systems and installing new lighting. “Some non-local electricians are surprised by how different things are here, but this is what we do every day, and that definitely gives us an advantage,” affirms Mr. Fite.

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Company Philosophy

“We form a unique relationship with our clients. They’re not merely transactions—we strive to build positive, long-term connections and ultimately provide every customer with exactly what they need at a price they can afford.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical contractors that have earned the prestigious Diamond Certified award. For REFCorp, the most effective way to keep customers satisfied is to provide creative solutions to their problems. “We pride ourselves on our industry expertise and ability to think outside the box,” says President Rodney Fite. “By combining our experience, knowledge and resourcefulness, we’re able to come up with creative ways to get our clients what they want at prices they can afford.”

REFCorp has been providing electrical services for residential and commercial clients throughout San Francisco since 1994. The company has the in-house capabilities to handle everything from outlet installations and light fixture repairs to complete electrical rewiring for construction projects, and it also works with property managers to provide periodic maintenance of security lighting, smoke detectors, and alarm systems.

Unlike electrical contractors that take a “one size fits all” approach to every job regardless of its specific requirements, REFCorp is well-versed in the unique and often-challenging electrical conditions in San Francisco. “One of our biggest strengths is our familiarity with the electrical systems found in the city,” affirms Mr. Fite. “With all the old buildings here, there are a lot of outdated and unusual electrical situations, so it’s definitely an advantage to have technicians who’ve seen it all before.”

Another distinguishing attribute of REFCorp is its commitment to standing behind its work. “We rarely get called back to a job because we pay such close attention to detail on our installations,” explains Mr. Fite. “However, if a problem does arise after the fact, we’ll be there to take care of it. Even if the job is no longer under warranty, if we find that the issue was caused by a faulty installation, we’ll typically fix it for free.”

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Industry Info

If you’re looking to upgrade the fuse panel in your San Francisco home, be aware that municipal requirements may complicate matters.

Despite being extremely outdated, many homes and apartments in San Francisco still rely on fuses to provide for their electrical needs. “We still see a lot of old fuse panels today,” affirms Rodney Fite, president of REFCorp in San Francisco. “Of course, in most cases, it’s because we’ve been hired to convert them to breakers, but it’s still surprising to see how common they are after all these years.”

While converting from fuses to breakers is a relatively simple job, Mr. Fite says the rules and restrictions imposed by San Francisco can make it more complicated. “It’s one of those areas where the rules can sometimes get in the way. For example, a lot of fuse panels were originally installed in closets, which the city has since outlawed. However, because of this rule, instead of a simple panel change-out, we have to relocate the panel as well, which makes it a bigger and more expensive job.”

When asked for his take on San Francisco’s requirement, Mr. Fite expresses an ambivalent sentiment. “Personally, I’m a little on the fence about the rule. Part of me says, ‘Let them keep it in the closet—at least they’re upgrading it, so it’s safer.’ However, I also understand the city’s perspective, which is, ‘If they don’t move it out of the closet now, they probably never will.’ So, there’s an argument to be made for both sides. However, at the end of the day, I think the added cost of relocating the panel is going to discourage a lot of homeowners from doing the conversion, which is unfortunate.”

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Frequently Asked Questions

Q: What type of lighting should I install in my home?
A: In most cases, we recommend LED lighting. In addition to being far more energy-efficient than conventional incandescent bulbs, LED bulbs have a much longer lifespan, so they rarely need to be changed.

Q: Should I have my old Federal Pacific electrical panels replaced?
A: Definitely. Besides being outdated, Federal Pacific panels have been known to be defective and pose fire hazards, so we recommend having them replaced as soon as possible.

Q: What is arc fault protection? Should I have it installed in my home?
A: An Arc Fault Circuit Interrupter (AFCI) is designed to detect arcing faults in wiring, appliances and equipment, with the goal of preventing electrical fires. As with any application that improves safety in the home, we recommend getting arc fault protection.

Q: Do I need to get a permit for my electrical job?
A: We definitely encourage you to obtain a permit for electrical work—it’s better for everyone’s protection.

Q: Should I upgrade my smoke and carbon monoxide detectors?
A: Yes, we recommend upgrading to the latest model of smoke and carbon monoxide detector in your home or rental property. Equipped with tamper-proof, 10-year batteries, today’s units improve safety by preventing the dangers posed by dead or missing unit batteries.

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SELECTED PHOTOS FROM REFCorp

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Rodney Fite

Expert CONTRIBUTOR PROFILE
  • Rodney Fite is president of REFCorp, a Diamond Certified company. He can be reached at (415) 735-0935 or by email.

Rodney Fite: An Electrical Fascination

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — Upon receiving an early introduction to the trades, Rodney Fite was struck with an electrical fascination. “My father was a carpenter, and he used to take me with him to jobsites when I was a kid,” he remembers. “I was exposed to a lot of different trades, but the one that interested me the most was electrical work. I spent as much time as I could hanging around the electricians to see what they were doing. I ended up studying electronics in college and getting a job at Eastman Kodak Company, where I worked for the next seven years. After a brief stretch of running my own printing company, I decided to get back into electrical work, and I’m still doing it today.”

Today, as president of REFCorp, Rodney says his favorite part of his job is devising customized solutions. “I enjoy the challenge of finding solutions that are both effective and fit the client’s budget. I love it when I’m able to deliver exactly what a customer needs at a price that works for them.”

A resident of San Francisco (where he lives with his wife, Joann), Rodney expresses his appreciation for life in the City by the Bay. “I enjoy the diversity of the city—you can stand on any given street corner and meet someone from another part of the world. There’s also a great variety of things to do, from visiting museums to kayaking in the Bay to taking walks through Golden Gate Park.”

Outside of work, Rodney spends his free time on a variety of active pastimes. “I have three favorite hobbies: flying, cycling and hiking,” he details. “Flying has been a passion of mine since I can remember—I got my pilot’s license when I was 18 and continue to fly regularly today. I also enjoy mountain and road biking, as well as hiking all around the Bay Area.” Additionally, Rodney likes to stay in touch with his daughter, Nicole, who is currently attending college.

In regard to his professional career, Rodney says relationships are more important than revenue. “At REFCorp, we don’t just fix electrical problems, we build relationships. I believe the success of any business depends on its ability to maintain relationships with its customers. Even if we lose money on a job here and there, as long as we’re keeping our customers happy, we’re going to do well over the long term.”

When asked the first thing he’d do if he were to retire tomorrow, Rodney says he’d hit the road. “I’d definitely travel. First, I’d get an RV and go traveling around the United States for a year or two. After that, I’d start hitting some international destinations. I’d like to see Turkey, Egypt and Iceland, just to name a few.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: What’s your favorite snack?
A: Chocolate.

Q: What’s the most death-defying feat you’ve ever attempted?
A: Rock climbing. It was a long time ago and I don’t remember where I was, but I remember constantly thinking I was going to die…which is kind of funny, considering how much I love flying.

Q: What’s your favorite thing to do on a rainy day?
A: Read a book.

Q: What kinds of books do you like to read?
A: Biographies and suspense thrillers.

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Expert articles
  • Identifying and Replacing Federal Pacific Circuit Breakers

    SAN FRANCISCO — If you own a home in the Bay Area, make sure you know what’s in your breaker box. A lot of Bay Area homes have outdated electrical components, and in some cases this can represent a fire hazard. One example of this is Federal Pacific circuit breakers, which were widely used from the 1950s until the 1990s, when it was determined they were prone to malfunction. However, despite being discontinued, Federal Pacific breakers can still be found in many Bay Area homes today.

    In terms of everyday functionality, Federal Pacific breakers don’t have a lot of issues—what makes them dangerous is their potential failure to detect problems. Normally, if a circuit overloads, a breaker will detect the issue and “trip” or shut off power to the circuit. When a breaker fails to do its job, the circuit can continue to overload and potentially start a fire. Over the years, Federal Pacific breakers have earned a reputation for their propensity for failure, which has been cited as the cause of multiple house fires.

    To ensure your home isn’t at risk for such failures, check your breaker box to see what’s inside. Federal Pacific breakers can usually be identified by their orange or red tips, which display black digits; however, some have black or brown tips with white digits. Of course, if your panel box says “Federal Pacific” on the door, that’s a dead giveaway.

    If you discover Federal Pacific breakers in your electrical panel, you should address the situation as soon as possible. One good option is to swap out the old breakers with new replacement breakers, which removes the threat of fire without requiring replacement of the entire panel. Keep in mind that you shouldn’t try to replace circuit breakers yourself, especially since some wires can’t be disconnected from power. Leave it to a professional electrician.

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REFCorp WEBSITE AND EXTERNAL FEED
  • REFCorp SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://refcorp.com
Diamond Certified RATINGS ON REFCorp
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
REFCorp : Average 9.4 out of 10 based on 100 unique customer surveys of customer satisfaction.

Aldo

VERIFIED REFCorp CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good, if I ever have a need, they are my people.

Use them, they are reliable.

Stephanie S.

VERIFIED REFCorp CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just that they were responsive, their scheduling was great, they had good follow-through, good updates, and all that. They were great.

Just that they were on time, they had great customer service, and very responsive. That is what I look for in a vendor for our HOAs.

LAZ P.

VERIFIED REFCorp CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

We thought they did a great job.

Everything

Steve C.

VERIFIED REFCorp CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are conscientious about quality and schedule, the other thing I would say is that I wouldn't use them on larger project, but rather smaller projects.

Their willingness to get the job done on time, within budget, at a high quality

Wayne

VERIFIED REFCorp CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

The experience they have in the trade

Natalie D.

VERIFIED REFCorp CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

Nothing specific

Eyal

VERIFIED REFCorp CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, they are good at what they do.

They are official, pretty good company. I have worked with them on a few project, they are good.

Manny S.

VERIFIED REFCorp CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Definitely use them. They are professional, courteous, and they are great with suggestions as far as coming up with alternatives.

Their professionalism and their courtesy

Dr. W.

VERIFIED REFCorp CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would let them know they are very professional. I have used them in both my medical office and home. They are very knowledgeable.

I would honestly have to mention the knowledge, but everything was great. We didn't have one issue with them.

Cheryl B.

VERIFIED REFCorp CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I mean it was some years ago, I don't remember specifics, but they came in got the job done, and they were out.

Don't remember much, they were fine. That is all I could tell you.

Ryan D.

VERIFIED REFCorp CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are our go-to guys for electrical needs.

Their responsiveness and thoroughness of their work

Mike B.

VERIFIED REFCorp CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive.

He has great employees.

Dario

VERIFIED REFCorp CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good at the service they provide, it is a much needed service, especially in San Francisco. They are just very professional and do their job well.

They are very professional and have good technicians.

Ellen Y.

VERIFIED REFCorp CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were knowledgeable, professional and courteous.

The trust factor is something I would say.

Tony O.

VERIFIED REFCorp CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

Nothing in particular

Emily L.

VERIFIED REFCorp CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very reasonably priced, reliable and very knowledgeable.

Nothing

Ann P.

VERIFIED REFCorp CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing I can think of.

Nothing I can think of.

Tiffany M.

VERIFIED REFCorp CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can't say enough about them, I didn't work with them on anything big or expensive, but they were still great. I would recommend them.

Just that the techs nature was accommodating.

Paul Z.

VERIFIED REFCorp CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are responsive and they do good work.

They are responsive and they do good work.

Leslie C.

VERIFIED REFCorp CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

I called and they came out, did good work. It was exactly what I wanted in an electrician.

Read All 100 Survey Responses at Ratings View