Diamond Certified Company Report

Rafael Floors, Abbey Carpet Center

Diamond Certified Company Report

Rafael Floors, Abbey Carpet Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 400 VERIFIED CUSTOMERS i

Ronald M.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

1 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them

They were very good workers and easy to work with.

Donna B.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

2 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best.

They got the job done, and they did what they said they were going to do.

Jim F.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

3 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They pleased us very much, and they worked with us. They were very patient while we made up our mind.

Their service, they have been around for a long time, and they know what they are doing.

Read All 400 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Steve Villa, Owner

Rafael Floors, Abbey Carpet Center offers a variety of floor coverings to residential clients in Marin County and San Francisco, including laminate, hardwood and vinyl floors; natural flooring (wool, cork, seagrass, bamboo); and carpet. The company’s 5,000-square-foot San Rafael showroom allows customers to view its products in a full range of styles and colors.

Since opening its doors in 1957, Rafael Floors has been inducted into the Best of Marin Hall of Fame and has earned several local awards, including Pacific Sun’s “Best of Marin – Carpet Store” 13 times and “Best of Marin – Hardwood Flooring” seven times. Owners Ron Leach and Steve Villa have a long history with the company—Mr. Leach started in 1962 and Mr. Villa joined in 1978.

Rafael Floors’ employees hold designations such as CFS (Certified Flooring Specialists) and CFI (Certified Flooring Installers), and they train continuously to keep updated on the latest industry trends and product and installation techniques. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Rafael Floors, Abbey Carpet Center

COMPANY CONTACT
Locations

Marin County
San Francisco
San Rafael
Mill Valley
San Anselmo
Larkspur
Corte Madera
Tiburon
Sausalito
Fairfax

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SERVICES PERFORMED

Floor Covering Sales
Installation and Refinishing
Full Range of Styles & Colors
Carpeting: Wool, Sisal, Seagrass
Flooring: Vinyl, Hardwood, Laminate, Bamboo

BRANDS Supported
  • Mohawk

  • Shaw

  • Armstrong

  • Mohawk Laminate Flooring

  • Forbo

  • Kahrs

  • Tarkett

  • Stanton

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Rafael Floors, Abbey Carpet Center

Rafael Floors, Abbey Carpet Center’s staff members are continuously trained to stay up-to-date with the flooring industry.

Company Profile

Rafael Floors, Abbey Carpet Center offers a variety of floor coverings to residential clients in Marin County and San Francisco, including laminate, hardwood and vinyl floors; natural flooring (wool, cork, seagrass, bamboo); and carpet. The company’s 5,000-square-foot San Rafael showroom allows customers to view its products in a full range of styles and colors.

Since opening its doors in 1957, Rafael Floors has been inducted into the Best of Marin Hall of Fame and has earned several local awards, including Pacific Sun’s “Best of Marin – Carpet Store” 13 times and “Best of Marin – Hardwood Flooring” seven times. Owners Ron Leach and Steve Villa have a long history with the company—Mr. Leach started in 1962 and Mr. Villa joined in 1978.

Rafael Floors’ employees hold designations such as CFS (Certified Flooring Specialists) and CFI (Certified Flooring Installers), and they train continuously to keep updated on the latest industry trends and product and installation techniques. 

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Company Philosophy

"Our success is due to our professional, well-trained salespeople and our in-house installation force, all of whom make it their priority to take special care of our customers. We're proud that 80 percent of our business comes from referrals and those who return to us for their flooring needs. We like to provide our customers with special touches, such as thank-you cards and ‘installation anniversary cards' that remind them how their flooring has endured the test of time."

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Comparative Summary

Rafael Floors, Abbey Carpet Center offers a variety of floor coverings to residential clients in Marin County and San Francisco, including laminate, hardwood and vinyl floors; natural flooring (wool, cork, seagrass, bamboo); and carpet. The company’s 5,000-square-foot San Rafael showroom allows customers to view its products in a full range of styles and colors.

Since opening its doors in 1957, Rafael Floors has been inducted into the Best of Marin Hall of Fame and has earned several local awards, including Pacific Sun’s “Best of Marin – Carpet Store” 13 times and “Best of Marin – Hardwood Flooring” seven times. Owners Ron Leach and Steve Villa have a long history with the company–Mr. Leach started in 1962 and Mr. Villa joined in 1978.

Rafael Floors’ employees hold designations such as CFS (Certified Flooring Specialists) and CFI (Certified Flooring Installers), and they train continuously to keep updated on the latest industry trends and product and installation techniques.

Read moreRead Less
Industry Info

When you decide to install a new floor in your home, it’s important to choose the right type. Different styles have different strengths and weaknesses, so it’s best to understand them before you commit to an installation.

Carpet
Today’s carpeting offers increased performance, style and design compared to years past. New fibers such as sisal, seagrass and wool are becoming more popular. With so many fibers available in a range of colors and styles, carpeting can fit any budget and enhance any home’s décor.

Prefinished hardwood
Prefinished hardwood floors have a more durable and easy-to-maintain finish. Many prefinished hardwood floors have an ultraviolet-cured polyurethane finish, and many have added aluminum oxide particles for exceptional durability. Whether you choose solid, engineered or long-strip, hardwood floors can be touched up or refinished in case of accident or wear.

Laminate
With the look of real hardwood, ceramic or stone tiles, laminate flooring offers style, texture and durability. Laminates carry warranties against staining, sun fading and finish layer wear. They don’t need to be polished, refinished or waxed, making them ideal for active households.

Vinyl
Vinyl floors offer the broadest range of color, style and performance options. The quality of a vinyl floor generally corresponds to the price—the higher the cost, the more sophisticated its style and the better its performance and warranties. The availability of 12-foot-wide rolls provides seamless installation for larger rooms. Vinyl is the best option for areas exposed to spills, water and moisture, such as kitchens and bathrooms.

When it comes to maintaining your new floors, Ron Leach, owner of Rafael Floors, Abbey Carpet Center in San Rafael, recommends simply following the carpet manufacturer’s directions. “For laminate or vinyl, avoid soap-based cleaners, which can cause soap build-up and streaking. To protect your floor, install felt glides on furniture legs.”

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Frequently Asked Questions

Q: After I select a floor, how soon will the installation be complete?

A: It usually takes seven to 10 days from when we receive the product to when it’s installed in your home.

Q: Can I stay in my house during the flooring installation?

A: The only time there’s a problem with living in the house is when we’re applying finish to a hardwood floor. You can’t walk across the floor while the finish is wet, so depending on what areas of the house are being worked on, it may or may not be practical for you to stay.

Q: Are the chemicals and finishes you use safe for people and pets?

A: Absolutely. The only chemicals and finishes we use are for hardwood floors. All our materials are EPA-certified and have to pass additional Bay Area standards for volatile organic compounds.

Q: I’m sensitive to new carpet smells. Is there anything that can be done about it?

A: Yes. Some carpets give off synthetic oil by-products. They’re nontoxic, but some people are sensitive to them. If that’s the case, we can unroll the carpet in our warehouse and let it air out for 24 hours.

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Diamond Certified RATINGS ON Rafael Floors, Abbey Carpet Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 400 VERIFIED CUSTOMERS i
Rafael Floors, Abbey Carpet Center : Average 9.5 out of 10 based on 400 unique customer surveys of customer satisfaction.

Ronald M.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

1 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them

They were very good workers and easy to work with.

Jim F.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

2 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They pleased us very much, and they worked with us. They were very patient while we made up our mind.

Their service, they have been around for a long time, and they know what they are doing.

Donna B.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

3 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best.

They got the job done, and they did what they said they were going to do.

Dick S.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

4 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very cost effective, very helpful, and high quality

I just don't have to shop any place else. I call them, and they jump in and take care of the problem.

Judy S.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

5 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast, efficient, friendly, and they did a great job.

They came when they said they were coming, and they were very efficient. They actually finished before they said they were going to finish, and they did a beautiful job.

Mike T.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

6 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very happy with the service. It couldn't have been nicer. We were very happy with quality. The subcontractor who did the installation was marvelous.

The service, they were helpful and not pushy. I was completely satisfied.

Glen D.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

7 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

Make sure that you get the Rafael Floors guys as opposed to the subcontractors.

The quality of the work

Bill M.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

8 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. They were professional, provided good expertise, and they were really focused on giving us the job that we wanted.

Their excellent service, I liked everything. The job, the scheduling, and the people arriving on time to clean up, everything was terrific.

Barbara B.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

9 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were so efficient, and I just loved the job that they did.

Their efficiency

Russell M.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

10 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great to work with.

Flexibility, knowledge of products, and we had some problems with the installation. They were good with that.

Terry Y.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

11 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to check them out. Although, they can be expensive.

I was happy with it.

Robin M.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

12 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, they did exactly what they said they would, and the quality was outstanding. They know their stuff, and the customer service is excellent.

They were responsive, they answered all of my questions, and they didn't seem inpatient when I had questions. They were competitively priced, and they were professional from start to finish. I hate surveys and wouldn't have done it if they weren't as good.

Carolina K.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

13 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, fast, simple, and efficient.

How everything was nicely displayed, and the man who helped me was super helpful.

Roger A.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

14 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great.

Steve was a great person to work with.

Rob R.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

15 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was not the least expensive, but it was by far the best quality and best service.

Our salesman, Robert, was honest and friendly. He was helpful, and he was diligent.

Bill B.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

16 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I have been very satisfied with their services with installing and refinishing floors for me.

Professional, they follow through, they return calls, and they are very personable. He works with you.

Steve P.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

17 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent value, good quality work, polite workmen, and they were on time. They went out of their way to help me.

They seemed like an honest and good company.

Robert F.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

18 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, and they try to do the best job possible. I am very satisfied.

They were just very accommodating, and they took care of all of my needs.

Alex L.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

19 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their personal service is great.

I like the personal service. I think they've gone above and beyond to satisfy their customers.

Jackie C.

VERIFIED Rafael Floors, Abbey Carpet Center CUSTOMER

20 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think their sales manager, Maggie, is very good. The installation was high quality and the quality of the carpets was great.

The overall service was very good.

Read All 400 Survey Responses at Ratings View