Diamond Certified Company Report

R & P Garage Doors

Diamond Certified Company Report

R & P Garage Doors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 197 VERIFIED CUSTOMERS i

Nancy

VERIFIED R & P Garage Doors CUSTOMER

1 of 197

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very, very good. You should use them.

He was on time, knowledgeable, honest, and he knew what he was doing. He's a very nice guy.

John W.

VERIFIED R & P Garage Doors CUSTOMER

2 of 197

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them several times, and the people who I recommended them to were very pleased.

They were here when they said they were going to be here, they did the job right, and the price was totally reasonable.

Kevin K.

VERIFIED R & P Garage Doors CUSTOMER

3 of 197

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very friendly, and they cleaned up after they completed the work. They did a great job.

I liked that they were friendly. They showed up on time, and the prices were competitive.

Read All 197 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Rick Gibbs, Owner

R & P Garage Doors installs, services, and repairs garage doors for residential and commercial clients throughout the East Bay. The family-owned and operated company offers a variety of door styles, from economy to custom wood, steel and copper. R & P Garage Doors can also install roll-up and sectional doors for commercial properties, as well as repair and maintain garage door openers.

Owner Rick Gibbs has more than 30 years of experience in the garage door trade. Mr. Gibbs says he’s set a high standard for his company to achieve total customer satisfaction, and he strives to achieve that goal with each garage door he repairs and installs. “We find it very rewarding when our customers tell us how much they love our work. We strive to always meet their garage door needs.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON R & P Garage Doors

COMPANY CONTACT
Service AREA

The East Bay

SERVICES PERFORMED

Residential & Commercial
Installation of Garage Doors & Openers
Service & Repair
Free Estimates

BRANDS Supported
  • Amarr

  • Clopay

  • Genie

  • LiftMaster

  • Martin

  • UDT

DIAMOND CERTIFIED RESEARCHED ARTICLES ON R & P Garage Doors

Company Profile

R & P Garage Doors installs, services, and repairs garage doors for residential and commercial clients throughout the East Bay. The family-owned and operated company offers a variety of door styles, from economy to custom wood, steel and copper. R & P Garage Doors can also install roll-up and sectional doors for commercial properties, as well as repair and maintain garage door openers.

Owner Rick Gibbs has more than 30 years of experience in the garage door trade. Mr. Gibbs says he’s set a high standard for his company to achieve total customer satisfaction, and he strives to achieve that goal with each garage door he repairs and installs. “We find it very rewarding when our customers tell us how much they love our work. We strive to always meet their garage door needs.”

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Company Philosophy

“We give each customer one-on-one attention, because that's what they deserve and expect. Our ultimate goal is for our clients to be absolutely satisfied with the products and services we provide. We try to be the best at what we do, and that begins and ends with how happy we make our customers.”

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Comparative Summary

Garage door companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, R & P Garage Doors differentiates itself by only using high-quality materials in each of its installations, regardless of the client’s budget. “We make sure we get our customers what they need without sacrificing quality,” says owner and 30-year industry veteran Rick Gibbs. “Just like in any industry, there are cheaper brands available, but we believe in always giving our clients the best value for their money.”

R & P Garage Doors has been installing, servicing and repairing garage doors for residential and commercial clients throughout the East Bay since 1996. The family-owned and operated company has experience with a variety of door styles, including wood, steel and copper. In addition to its garage door capabilities, it can install roll-up and sectional doors for commercial properties, repair and maintain garage door openers, and fix gates and gate motors. “Our industry experience and quality of materials and labor really make us stand out,” says Mr. Gibbs.

Unlike garage door companies that merely act as sellers or installers and leave clients to navigate their new systems on their own, R & P Garage Doors educates every customer about the complexities of their garage door before, during and after the installation. “We get into the technical side of our doors and explain things like springs, rollers and hinges so our customers have an idea of what they’re buying,” explains Mr. Gibbs. “Even if they don’t sign a proposal, at least they leave with some basic knowledge and can take that information with them.”

Another unique feature of R & P Garage Doors is its comprehensive approach to garage door maintenance. The company’s yearly maintenance program includes a safety check, a lubrication of all moving parts, a spring adjustment (if needed) and a check of the garage door opener’s reversing feature. “We only charge a minimal labor fee for our maintenance service,” says Mr. Gibbs. “It’s another example of our dedication to our customers.”

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Frequently Asked Questions

Q: How soon can you start my garage door project?

A: It depends on the extent of the project. Special order doors can take up to four weeks from order to installation, but we can usually complete on-the-shelf item installations within one week.

Q: Should I choose an insulated garage door or a non-insulated one?

A: It depends on your house’s exposure. If you’re planning on installing a steel garage door and your house faces east, south or west, we always recommend a vinyl back to deflect radiant heat that’s generated by afternoon sunlight. If your home faces north, however, insulation won’t be as beneficial because the garage won’t get as much sun. In that case, you can opt to install windows instead.

Q: How important is the gauge of steel on my garage door?

A: People put a lot of emphasis on the gauge of steel on their doors, but it’s not that important—especially with some of the other components available today.

Q: What’s the difference between a screw drive motor and a chain motor in terms of noisiness?

A: Screw drive motors are the quieter of the two, but we tend to use chain motors for single-story homes that don’t have rooms above their garages. If you have a living space above your garage, we recommend a belt drive, which is even quieter.

Q: What will happen to my old garage door when you install a new one?

A: We’ll remove your old door and dispose of it properly.

Q: I take evening walks and don’t want to carry my key or a hand-held remote. Can you install a keyless entry system on my garage door?

A: Yes, we can mount an exterior keyless sensory system that mounts to the wall on the outside of the garage door and requires you to enter a code number. These systems are also handy if your children come home from school before you—instead of carrying keys, they can punch in the code number and get into the garage.

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SELECTED PHOTOS FROM R & P Garage Doors

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Diamond Certified RATINGS ON R & P Garage Doors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 197 VERIFIED CUSTOMERS i

Nancy

VERIFIED R & P Garage Doors CUSTOMER

1 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

He's very, very good. You should use them.

He was on time, knowledgeable, honest, and he knew what he was doing. He's a very nice guy.

John W.

VERIFIED R & P Garage Doors CUSTOMER

2 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

I've recommended them several times, and the people who I recommended them to were very pleased.

They were here when they said they were going to be here, they did the job right, and the price was totally reasonable.

Kevin K.

VERIFIED R & P Garage Doors CUSTOMER

3 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

They are very friendly, and they cleaned up after they completed the work. They did a great job.

I liked that they were friendly. They showed up on time, and the prices were competitive.

Barry

VERIFIED R & P Garage Doors CUSTOMER

4 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

They are fine, I would recommend them.

We were able to agree on things.

Lee

VERIFIED R & P Garage Doors CUSTOMER

5 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

They were very efficient workers and had a high quality product.

Friendly, helpful, and all of my questions were fulfilled. They even handled my special request for the placement of the opener.

Frank

VERIFIED R & P Garage Doors CUSTOMER

6 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

They are the best company in town.

They are very personable and on time. I am a contractor, and I work with a lot of companies. They let you know when they are coming and when they are done. I think they are excellent.

Stewart

VERIFIED R & P Garage Doors CUSTOMER

7 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

They are a one-stop shop, and they do it correct the first time.

The way they deal with you, they are not pushy. I have been using them for 20 years. They always answer my phone calls.

Ann

VERIFIED R & P Garage Doors CUSTOMER

8 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

I was very happy.

That they fixed the problem

Dan

VERIFIED R & P Garage Doors CUSTOMER

9 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

I would say to go with them.

I liked their efficiency.

Bud

VERIFIED R & P Garage Doors CUSTOMER

10 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

They are on time and do a great job.

They came when they said they would and did what they said they would do.

Gail

VERIFIED R & P Garage Doors CUSTOMER

11 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

He showed up on time and did what they said they would do. He had a very professional way about him.

I felt the owner was very professional and businesslike.

Thomas

VERIFIED R & P Garage Doors CUSTOMER

12 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

I like that the door works.

Debbie

VERIFIED R & P Garage Doors CUSTOMER

13 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

That they are a family run business with excellent service

They are friendly and helpful.

Ron

VERIFIED R & P Garage Doors CUSTOMER

14 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

They did what they said they would do.

Rich

VERIFIED R & P Garage Doors CUSTOMER

15 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time, courteous, and answered all my questions. They are also affordable.

Any problems that came up, I could call the owner, and he would get back to me. He even gave me his pager. They are very convenient.

Bruce

VERIFIED R & P Garage Doors CUSTOMER

16 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

We were very happy with them. They are a local company and very knowledgeable.

They were extremely knowledgeable and focused. They were able to resolve the problem, and we have not had any other issues.

David

VERIFIED R & P Garage Doors CUSTOMER

17 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

They are very reliable.

It's good to know someone who does garage doors.

Nicole

VERIFIED R & P Garage Doors CUSTOMER

18 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

Very prompt, professional, friendly, and priced fairly

They were really friendly. It is nice to have a quiet garage door.

Scott

VERIFIED R & P Garage Doors CUSTOMER

19 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

They do a great job, and they have always been dependable.

Great job and dependable

Cyndy

VERIFIED R & P Garage Doors CUSTOMER

20 of 197

Quality 10
10
Loyalty Yes
CRITIQUE

Call them before you call anyone else. They're very nice and very honest.

They're as nice and honest as can be, and you don't find that too much anymore these days. They're the absolute best. Rick's work is exemplary no matter what he was does. Everything is always fixed perfectly, and he'll go out of his way and come after hours just to make sure that our storage is secure. I am totally satisfied.

Read All 197 Survey Responses at Ratings View

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