Question 1

Can I get insurance on my move?

Accepted Answer

Every move comes with standard insurance coverage, which is $0.60 per pound. If you want more insurance, you can get policies that cover up to full replacement. We recommend that if you have high-value items.

Question 2

How should I prepare for my move?

Accepted Answer

Start by emptying all of your drawers and cabinets. We also don’t move trash bags, so make sure your items are stored in boxes or hard-sided containers. You should also remove items from your walls if possible. We can remove TVs from walls and put them back on mounts, but we can’t unscrew, remove or install the mounts themselves.

Question 3

Will there be any extra charges?

Accepted Answer

Not unless you ask for extra packing or add items to your move list after we’ve given you the estimate.

Question 4

Will you tell me when you’re arriving?

Accepted Answer

Yes, we’ll give you a one-hour arrival window and our drivers will call you before they arrive. We’ll also make a dispatch call the day before your move to check in with you.

Question 5

Are your employees safe?

Accepted Answer

Yes. Safety is very important to us. We haven’t had any accidents or workers’ compensation claims in more than five years, and all of our drivers have clean driving records and are background-checked.

Question 6

Are there any items that you won’t move?

Accepted Answer

By law, we can’t move items that are on a prohibited list. These include flammable and explosive items such as propane tanks, guns, ammunition, and fireworks. We can give you a copy of the prohibited list so you’ll know our limitations.

Question 7

If you load a moving pod for me, will you protect my furniture as you load?

Accepted Answer

Yes, but you’ll need to purchase or rent blanket pads. We sell those, but they’re not provided in the cost of pod loading.

Question 8

Will you transfer my belongings to another truck during the move?

Accepted Answer

Never. Once we load a truck, everything stays there until it gets unloaded at its destination.

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