Diamond Certified Company Report

Hometown Heating & Air Conditioning

Diamond Certified Company Report

Hometown Heating & Air Conditioning

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

Daniel H.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and easy to schedule appointments with, they prioritize, so if I need something fixed today, they'll come out right away. The reliability of the service is great.

Their service is the best. When I have called them about my AC, they schedule things to come over within 2 hours. They just have prompt service, and when I need a service, there's no delay. I'm really impressed, and I've been a star customer for about 2 years.

Jacqueline M.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very dependable, and it's a very good service.

He was very efficient, and he did everything he could to make sure my system was running well.

Mark B.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very satisfied. They installed the heating and AC. They worked very hard and did everything possible to make sure we were happy with everything. The work crew is amazing. They come out every 6 months for maintenance, and I've been very pleased.

What I liked best was probably the crew that came out to do the installation for the heater and AC. They had an excellent sense of humor, they enjoyed their work, and they were out there teasing each other, just very friendly, very energetic, and team-oriented. They enjoyed what they were doing, and it was very neat to see that they had so much fun doing their work. The guys who did installation were phenomenal. The one who came out the time before last to do the maintenance was so good and worked so hard. I was so pleased with him that I asked him to come out and do all of our services.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Brian Waskow, Owner

Hometown Heating & Air Conditioning installs, repairs, and maintains all types of HVAC systems for residential clients throughout Contra Costa and Alameda Counties. The family-owned and operated company also has the in-house capabilities to clean dryer vents; perform safety inspections and energy audits; and install indoor air quality products such as humidifiers, carbon monoxide detectors, ultraviolet lights, and zoning and programmable thermostats.

Owner Brian Waskow credits much of Hometown Heating & Air Conditioning’s success to its communityoriented business approach. “Our goal has always been to invest in our community and contribute to its growth,” he affirms. “We’re a long-term heating and air conditioning company, so we focus on what’s best for our customers and make sure they’re getting the services they need."

Hometown Heating & Air Conditioning’s technicians are all qualified to operate state-of-theart equipment and trained in industry-best installation and maintenance practices—two attributes that Mr. Waskow says are crucial for ensuring high-quality work. “I believe we have the best technicians in the industry. Not only do they have the skills to effectively work on all types of HVAC systems, they also have excellent communication skills and understand how important it is to listen to customers.” 

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Hometown Heating & Air Conditioning

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Installation, Maintenance & Repair of HVAC Systems
Electrostatic Filtration
Safety Inspections & Energy Audits
Dryer Vent Cleaning
Smoke & Carbon Monoxide Detectors 

BRANDS Supported
  • Lennox

  • Bryant

  • Carrier

  • American Standard

  • Trane

  • Honeywell

  • Payne

  • TLC

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Hometown Heating & Air Conditioning

Company Profile

Hometown Heating & Air Conditioning installs, repairs, and maintains all types of HVAC systems for residential clients throughout Contra Costa and Alameda Counties. The family-owned and operated company also has the in-house capabilities to clean dryer vents; perform safety inspections and energy audits; and install indoor air quality products such as humidifiers, carbon monoxide detectors, ultraviolet lights, and zoning and programmable thermostats.

Owner Brian Waskow credits much of Hometown Heating & Air Conditioning’s success to its communityoriented business approach. “Our goal has always been to invest in our community and contribute to its growth,” he affirms. “We’re a long-term heating and air conditioning company, so we focus on what’s best for our customers and make sure they’re getting the services they need."

Hometown Heating & Air Conditioning’s technicians are all qualified to operate state-of-theart equipment and trained in industry-best installation and maintenance practices—two attributes that Mr. Waskow says are crucial for ensuring high-quality work. “I believe we have the best technicians in the industry. Not only do they have the skills to effectively work on all types of HVAC systems, they also have excellent communication skills and understand how important it is to listen to customers.” 

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Company Philosophy

"We're dedicated to providing the best possible HVAC solutions for our clients' homes. By utilizing our vast amounts of industry experience and listening closely to their needs, we're able to keep their heating and air conditioning equipment running smoothly all year long."

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Comparative Summary

Maintaining customer satisfaction is crucial for any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Pleasanton Heating & Air Conditioning, the key to achieving and maintaining high levels of customer satisfaction is simple: deliver quality at every step of every project, regardless of its size. “We believe we’re only as good as our reputation, so we’re very focused on customer satisfaction,” says owner Brian Waskow. “Our goal is to change our clients’ lives by improving their indoor air quality, and that’s what motivates us every day.”

Hometown Heating & Air Conditioning installs, repairs and maintains a variety of HVAC systems for residential clients throughout Alameda County. Additionally, the family-owned and operated company is qualified to perform safety inspections and energy audits; clean dryer vents; and install indoor air quality products such as carbon monoxide detectors, humidifiers, and zoning and programmable thermostats.

Unlike HVAC companies that approach every job with a “one size fits all” mindset, Hometown Heating & Air Conditioning personalizes its services whenever possible. “Any HVAC company can do a tune-up, but it’s how we interact with our clients during those tune-ups that makes the difference,” says Mr. Waskow. “From providing free dryer vent cleanings to changing light bulbs or bringing in garbage cans, we always try to exceed our customers’ expectations.”

Another distinguishing attribute of Hometown Heating & Air Conditioning is its 24/7 availability, which Mr. Waskow says is important for building positive relationships with clients. “There aren’t many companies that answer the phone afterhours and run out to fix a broken HVAC unit, but that’s how much we care about our clients. They know that if they ever have a problem, we’ll be there to take care of it.”

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Industry Info

Take simple steps to make your HVAC system more efficient. New heating and cooling systems are designed to be incredibly efficient in terms of temperature control, but there’s still a lot you can do to increase your system’s overall efficiency. HVAC equipment accounts for as much as half of the energy usage of a typical home, so even small changes and improvements can drastically lower your energy expenditures. Consider the following tips:

Have a qualified HVAC contractor monitor your system’s efficiency. An HVAC professional will be able to make recommendations for your specific system that will help lower your utility bills. Schedule an annual tune-up to keep your equipment working right and give your HVAC contractor the opportunity to find problems before they become too serious.

Ask your HVAC contractor to seal any gaps in your duct work. Focus on the ducts in your attic, basement and crawlspaces. Simply sealing seams with duct sealant or wrapping them in insulation can lower heating and cooling costs by 20 percent.

Change your air filter regularly. For most homes, this means once a month during peak usage times or every three months during off-seasons. Dirty air filters can waste energy and cause your system to become overtaxed, which can make it fail sooner than expected.

Set a programmable thermostat to heat or cool your home based on your schedule. These thermostats are helpful if you want to come home to a warm or cool house, if you don’t need temperature control during daytime hours, or if you want your system to automatically lower the indoor temperature at night.

Don’t be opposed to replacement. If your HVAC system is severely underperforming, installed incorrectly or more than 10 years old, it may need to be replaced. A professional heating and cooling contractor can help you find an energy-efficient system to replace your old one.

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Frequently Asked Questions

Q: How long will my HVAC system last?

A: Most systems will last 10 to 20 years, but as your equipment gets older, it can lose a lot of its efficiency. When that happens, you can either overhaul the system or replace it. Since HVAC technology improves over time, it’s a good idea to get a new system that has been designed with newer, more energy-efficient equipment, especially if your system is more than 10 years old.

Q: Do you offer ongoing maintenance programs?

A: Yes, we offer service programs that are designed to keep HVAC systems running at peak performance. There are many benefits to enrolling in a service program, including two free performance tune-ups each year, discounts on replacement parts, flat-rate pricing and complimentary energy-saving coil cleanings.

Q: Do you offer emergency services?

A: Yes, we make ourselves available 24/7 to handle emergencies.

Q: Do you hire qualified and properly trained technicians?

A: Yes. All our technicians are certified to operate and maintain American Standard equipment, and many also have certifications in other brands that we service. They use their thorough training and experience to handle any challenges that come up on the job.

Q: How often should I change my air filter?

A: You should replace the air filter in your furnace on a regular basis. A dirty filter reduces the amount of air that flows through the system and makes the furnace work harder.

Q: What’s your approach to quality control?

A: Our quality assurance department performs quality assurance checks on all the equipment we install at no additional cost to our clients. Also, our owners are involved with every job in a hands-on capacity, so any issues that come up are immediately resolved.

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SELECTED PHOTOS FROM Hometown Heating & Air Conditioning

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Brian Waskow

Expert CONTRIBUTOR PROFILE

Brian Waskow: Career 2.0

By James Florence, Diamond Certified Resource Reporter

CONCORD — For most people, retirement means the end of a career, but for Brian Waskow, it was also the beginning of another. “I had a ‘20 years and out’ deal working as a refrigeration mechanic for the plumbing and pipe fitting union, which enabled me to retire in my early 40s,” he relates. “Since I was still fairly young, I wanted to find another industry to get involved with, so I answered a newspaper ad posted by a local heating and air conditioning company. As a former refrigeration mechanic, I found the HVAC industry to be a natural transition.” Over the next 12 years, Brian would learn from “some of the best mentors in the business” while working for “some of the most successful companies in the Bay Area,” before founding Hometown Heating & Air Conditioning in 2012.

Today, Brian says a favorite aspect of running his business is the new faces he meets on a daily basis. “I get to meet all kinds of interesting people, from World War II veterans to CEOs of Fortune 500 companies to ordinary, working-class folks like myself, so it’s always exciting to see who I’m going to meet next.” Additionally, he appreciates the fact that the company has become a genuine family affair. “My daughter, Jessica, is our operations manager and my other daughter Nicole’s husband works here as a service rep, so we’ve really earned our designation as a family-owned and operated business.”

Brian was born in the North Bay and currently resides in Contra Costa County with his wife, Yvonne. An avid outdoorsman, he considers the Bay Area an ideal location for pursuing some of his favorite pastimes, which include hiking, fishing, and water and snow skiing. “Living in the Bay Area, I could actually go water skiing and snow skiing in the same day if I wanted to,” he muses. “It’s also a great area for boating. One of our favorite things to do is take our boat to Angel Island and go hiking. Overall, we’re really active outdoors people, which everybody in the Bay Area should be.”

In his life and career, Brian espouses the importance of surrounding one’s self with good people. “There’s an old quote that says, ‘People make the party,’ and the same goes for a business,” he explains. “What differentiates a truly great company is the people who comprise it. I’m very fortunate to have not only some of the best professionals in the business working for me, but also some of the best people I know.”

When asked the first thing he’d do if he retired (again) tomorrow, Brian says he wouldn’t change a thing. “Ever since I started my own business, I don’t feel like I’ve worked a single day, just because I enjoy what I do so much. Plus, I already take enough vacation time as it is!”

Ask Me Anything!

Q: Would you ever skydive?
A: I already have, actually. On one of my birthdays, my daughters and I went skydiving in Monterey and landed on the beach. It was a wonderful experience.

Q: What’s your favorite smell?
A: Bacon.

Q: Are you an early bird or a night owl?
A: An early bird—I’m at the gym at 5am most days.

Q: If you could talk to anyone living or dead, who would it be and why?
A: General Douglas MacArthur, just because I think he’s a fascinating historical figure.

Q: What’s your favorite snack?
A: Beef jerky.

Q: What was your favorite Halloween costume as a child?
A: Superman.

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Expert articles
  • Benefits of a Programmable Thermostat

    CONCORD — If you’re looking for an economical way to save energy with your HVAC system, consider installing a programmable thermostat. Not only can a programmable thermostat reduce your heating and cooling bills, it can also simplify your daily routine and increase both comfort and convenience.

    The main benefit of a programmable thermostat is it gives you more control of your HVAC system’s operation and allows you to create a customized heating and cooling schedule. You can set your system to turn on right before you get up in the morning, turn off after you leave for work and turn back on just before you return. That way, regardless of the time of day, your home’s temperature will already be at your desired setting when you need it. Plus, since everything is pre-programmed, you don’t have to worry about forgetting to turn off your system before you leave for the day.

    In addition to these benefits, modern thermostat models like the Honeywell Wi-Fi 9000 further increase convenience by allowing you to control your HVAC system from your smartphone.

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  • The Benefits of Proactive HVAC Maintenance

    CONCORD — Whether in regard to your car, home or personal health, it’s always better to be proactive rather than reactive about maintenance. When it comes to your home’s heating and cooling system, a great way to exercise pro-activity is to test it for proper operation long before you need it.

    It’s better to find out in spring that your home’s air conditioner needs servicing than on a hot summer day. For this reason, prior to summer, it’s a good idea to turn on your air conditioner and let it run so you can test your thermostat and make sure the air is coming out cold in all the vents. Likewise, you should perform a similar test of your heater prior to summer. Testing your heater during a warmer season offers the added benefit of ventilating that initial smell of singed dust without letting in cold winter air.

    In any case, it’s far more advantageous to find out about an HVAC system problem during the off season than when it’s needed most, so make an effort to be proactive about testing yours.

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Expert video tip
  • Video: Programmable Thermostat Advantages

    Complete Video Transcription:

    CONCORD — Host, Sarah Rutan: If you want to save time and money with your HVAC system, your first step should be to get a programmable thermostat. To learn more, we’re in Concord with Danielle Jones of Hometown Heating & Air Conditioning, speaking on behalf of Diamond Certified Expert Contributor Brian Waskow.

    Danielle Jones: So, this is the Honeywell 9000. It’s a programmable thermostat that you can set the schedule and also program from your phone. So, I’m just going to go through a few options on how to set and edit the schedule. So, from the menu option, I’m going to go ahead and go to view, edit schedule. So, here I have how I set my schedule for when I wake up, for when the last person leaves the house, for when I return to work, and from when we go to sleep.

    If you’re like me, I have a big family, and we always forget to turn off the thermostat. So, one thing I really like about this is that I don’t have to remember. It remembers for me. So, I have it set to turn off automatically at 7:00 a.m. when everyone leaves the house. Once I have that set, I can go to done, and it saves my schedule. To learn more about the Honeywell 9000, contact your local contractor.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

     

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  • Video: Programmable Thermostat Advantages

    Complete Video Transcription:

    CONCORD — Host, Sarah Rutan: If you want to save time and money with your HVAC system, your first step should be to get a programmable thermostat. To learn more, we’re in Concord with Danielle Jones of Hometown Heating & Air Conditioning, speaking on behalf of Diamond Certified Expert Contributor Brian Waskow.

    Danielle Jones: So, this is the Honeywell 9000. It’s a programmable thermostat that you can set the schedule and also program from your phone. So, I’m just going to go through a few options on how to set and edit the schedule. So, from the menu option, I’m going to go ahead and go to view, edit schedule. So, here I have how I set my schedule for when I wake up, for when the last person leaves the house, for when I return to work, and from when we go to sleep.

    If you’re like me, I have a big family, and we always forget to turn off the thermostat. So, one thing I really like about this is that I don’t have to remember. It remembers for me. So, I have it set to turn off automatically at 7:00 a.m. when everyone leaves the house. Once I have that set, I can go to done, and it saves my schedule. To learn more about the Honeywell 9000, contact your local contractor.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

     

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Hometown Heating & Air Conditioning WEBSITE AND EXTERNAL FEED
  • Hometown Heating & Air Conditioning SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Hometown Heating & Air Conditioning
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Hometown Heating & Air Conditioning : Average 8.7 out of 10 based on 175 unique customer surveys of customer satisfaction.

Daniel H.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and easy to schedule appointments with, they prioritize, so if I need something fixed today, they'll come out right away. The reliability of the service is great.

Their service is the best. When I have called them about my AC, they schedule things to come over within 2 hours. They just have prompt service, and when I need a service, there's no delay. I'm really impressed, and I've been a star customer for about 2 years.

Jacqueline M.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very dependable, and it's a very good service.

He was very efficient, and he did everything he could to make sure my system was running well.

Mark B.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very satisfied. They installed the heating and AC. They worked very hard and did everything possible to make sure we were happy with everything. The work crew is amazing. They come out every 6 months for maintenance, and I've been very pleased.

What I liked best was probably the crew that came out to do the installation for the heater and AC. They had an excellent sense of humor, they enjoyed their work, and they were out there teasing each other, just very friendly, very energetic, and team-oriented. They enjoyed what they were doing, and it was very neat to see that they had so much fun doing their work. The guys who did installation were phenomenal. The one who came out the time before last to do the maintenance was so good and worked so hard. I was so pleased with him that I asked him to come out and do all of our services.

Sharon G.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and you get your money's worth.

They were very personable and did a great job.

Mary F.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

To consider them

They fixed the problem.

Jeff W.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They

They give you options. We've had them out a handful of different times, and they gave us options for solutions to the problems. They are not really pushy or forceful about doing something if you don't want to have it done.

Josh Y.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good and very helpful.

They came out right away, as soon as I called them.

Mary B.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommended them to my two neighbors. I told them to use them and they did.

The efficiency and the friendliness of the people who did the installation, I liked everything that they did. They were very accommodating.

Harold E.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable, especially the technician Jason, who worked with us. They were right up front, in terms of discovering what needs to be changed and fixed. We had another company that put in ducting to the furnace and the AC unit, but the ducting they installed was not sufficient enough. This was discovered by Walnut Creek Heating & Air. They made recommendations for what we could do and then gave us a very fair price on replacing the old ducting. They were like tunnel rats going into the flooring and checking everything out. They took pictures, and I appreciated that, because it was clear where the problems were. After the remodel, the airflow through the heating and AC units were so much improved, and they were willing to meet our budget.

The professionalism of Jason the tech, and there were a few others whose names don't come to mind, but they were all very friendly, courteous, and professional.

Leah D.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and fixed the problem right away.

They were professional and fixed the problem right away.

Abigail K.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, I'd tell them if they needed this service, I'd give them the right number to call.

They don't lie, and they don't try to put me in a situation where I have to pay for fixes that aren't needed. They always tell me what's going on. They're very honest. When I ask for the person I want, Esteban, they send him to me. Whenever I need them to come out, they always expedite the process and come out as soon as they can. Esteban has a great attitude, good service, and he is very nice person. I always ask for him.

Robert B.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have a contract with them. They come out 4 times a year. I'm very satisfied with them.

They installed my new unit and did a good job.

Steve M.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they did a great job

They were friendly, knowledgeable, and they also showed me all of my options, the pros and cons.

Michael F.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very kind, punctual, courteous, and knowledgeable.

They were respectful of my time.

Barbara C.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very considerate of my problem and they did their utmost to try to resolve it. They even checked my dryer vent to be safe. The technician was exceptional.

Their promptness and their expertise

Cheryl G.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they are going to do. They are prompt and very courteous.

They are prompt and courteous.

Cynthia A.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a quality job and they are thorough.

I like that they are friendly and detail-oriented.

Dave D.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are straightforward and get the job done.

They got the job done in the time that they promised and they kept my house clean throughout the process.

Dorothy D.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good. They give very good advice. I'm very happy with them.

They do what you want them to do.

Irvin S.

VERIFIED Hometown Heating & Air Conditioning CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast and courteous. They explained what they were doing as they installed the air conditioning unit.

They were able to come out when I needed them.

Read All 175 Survey Responses at Ratings View