Diamond Certified Company Report

Proven Termite Solutions

Diamond Certified Company Report

Proven Termite Solutions

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i

Matt M.

VERIFIED Proven Termite Solutions CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They made it really easy and they are very easy to work with.

They were able to complete the work in a timely fashion with little notice. It was actually a rental property and they got the work done before the tenants moved in.

Helen L.

VERIFIED Proven Termite Solutions CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very easy to work, and they do a good job.

I like how promptly they got back to me and how they worked with me on a payment plan.

Greg O.

VERIFIED Proven Termite Solutions CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd describe them as being responsive, professional, and timely.

We were in the process of closing the sale of our previous home, and we had a very short window of time to address a few last minute issues before we could wrap things up. They were extremely responsive to our needs, they understood what needed to be done, and they met our tight timeline.

Read All 200 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Proven Termite Solutions provides termite control, protection, and inspection services for residential and commercial clients in Santa Clara, Alameda, and San Mateo Counties. The company offers a wide variety of treatment options that are designed to eradicate both subterranean and drywood termites, including soil injection, tent fumigation, and alternative methods like Orange Oil and “local drill and treat.”

Manager Jim Weed credits much of Proven Termite Solutions’ success to its ability to handle every step of the termite control process in-house, without the need for subcontractors. “Cutting out the middleman allows us to maintain excellent quality control and offer great prices, which our clients really appreciate,” he says. “Plus, our professional inspectors, office personnel and informative website provide excellent resources to educate our clients.”

Proven Termite Solutions emphasizes the importance of ongoing training and education for its technicians so they can stay at the forefront of industry advancements. “We make sure we’re up-to-date on the latest equipment, vehicles and termiticides so our employees can perform at their very best,” says Mr. Weed. “Ultimately, our goal is to deliver the most professional services to our clients and help them safely resolve their termite issues.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Proven Termite Solutions

COMPANY CONTACT
Service AREA

Santa Clara County
Alameda County
San Mateo County

SERVICES PERFORMED

Fumigation
Soil Injection
Orange Oil
Local Treatments

BRANDS Supported
  • Termidor

  • Premise

  • Vikane

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Proven Termite Solutions

Company Profile

Proven Termite Solutions provides termite control, protection, and inspection services for residential and commercial clients in Santa Clara, Alameda, and San Mateo Counties. The company offers a wide variety of treatment options that are designed to eradicate both subterranean and drywood termites, including soil injection, tent fumigation, and alternative methods like Orange Oil and “local drill and treat.”

Manager Jim Weed credits much of Proven Termite Solutions’ success to its ability to handle every step of the termite control process in-house, without the need for subcontractors. “Cutting out the middleman allows us to maintain excellent quality control and offer great prices, which our clients really appreciate,” he says. “Plus, our professional inspectors, office personnel and informative website provide excellent resources to educate our clients.”

Proven Termite Solutions emphasizes the importance of ongoing training and education for its technicians so they can stay at the forefront of industry advancements. “We make sure we’re up-to-date on the latest equipment, vehicles and termiticides so our employees can perform at their very best,” says Mr. Weed. “Ultimately, our goal is to deliver the most professional services to our clients and help them safely resolve their termite issues.”

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Company Philosophy

"We strive to take the anxiety out of choosing a termite company by providing affordable services and the best guarantee in the business. By taking a personalized approach to working with our clients, we're able to educate them about their situations and fulfill their needs as quickly and efficiently as possible."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for termite control companies that have earned the prestigious Diamond Certified award. For Proven Termite Solutions, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on keeping its clients happy throughout every step of the termite control process. “We take customer satisfaction very seriously because it makes us relevant and keeps us in business,” says President Jim Weed. “From using state-of-the-art equipment to offering one of the best warranties in the industry, everything we do is geared toward providing a great experience for each client.”

Proven Termite Solutions has been providing termite control, protection, and inspection services for residential and commercial clients in Santa Clara, Alameda, and San Mateo Counties since 1989. The company offers various treatment options that are designed to eradicate both drywood and subterranean termites, including soil injection, tent fumigation, and alternative methods like “local drill and treat” and Orange Oil.

Unlike termite control companies that hire subcontractors to perform the actual eradication work, Proven Termite Solutions uses its own employees throughout every phase of every job. “When most people hire a termite company, they expect that same company to do all the work, but that’s not always the case,” explains Mr. Weed. “We’re one of the few companies in the Bay Area that handles everything in-house. When our clients hire us, they know exactly who will be performing the work.”

Another distinguishing feature of Proven Termite Solutions is its comprehensive approach to quality control, which includes providing monthly training sessions for its employees and performing random inspections after every job is complete. “We can’t do a quality job without quality employees, so we take the necessary steps to ensure our staff always meets and exceeds industry standards,” says Mr. Weed. “This type of approach isn’t always a given in the pest control industry, but we feel it’s crucial for meeting our clients’ needs as quickly and efficiently as possible.”

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Industry Info

Take simple steps to keep your home termite-free for extended periods of time. The success of any pest control program depends on the ability of the homeowner to make sure their property doesn’t experience any further infestations. The best way to accomplish this is to maintain a professional inspection schedule—even if you don’t see any discernible signs of an infestation, termites can still exist under your house or in other difficult-to-spot areas. To keep termites from re-infesting your home between professional inspections, consider the following tips:

Keep all wooden parts of your house from touching the soil. Termites can crawl directly from soil onto wood, so it’s a good idea to have stone, concrete or sand barriers between the soil and your house. Don’t forget to make sure wooden deck posts and home supports also have barriers that protect them from the soil.

Remove wood debris, leaves and brush from around the base of your home. Termites often live in fallen trees or firewood, and they can transfer to your home if old wood comes in contact with its exterior. They’re also drawn to standing water, so make sure you regularly clear out your gutters and drains.

Use pretreated wood when building a new deck or patio. Also, consider installing termite-resistant windows and doors to further prevent the chance of an infestation.

Apply fresh coats of paint to all painted areas of your home. “There’s not a lot you can do to prevent drywood termites from coming in to your home, but it’s much harder for them to burrow if they land on a freshly painted surface,” explains Jim Weed, president of Proven Termite Solutions in San Jose.

Seal attic vents and vents leading to crawlspaces under your home. Keeping termites out of these areas will help prevent them from boring into untreated wood.

Don’t hesitate to take preventative measures against subterranean termites. “Even if you don’t have a noticeable problem, getting regular treatments can set you up for six to 10 years of protection,” says Mr. Weed.

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Frequently Asked Questions

Q: What’s the difference between fumigation and a local treatment like Orange Oil?

A: When you have your home fumigated, you don’t have to worry about the effectiveness of the treatment because it’s nearly 100 percent effective. Local treatments like microwave technology and Orange Oil are applied to specific areas of the home where termites are found. Only 10 to 12 percent of the wood in a house can actually be seen, so these methods are more localized and, therefore, less effective for completely eradicating termite infestations.

Q: Is termite fumigation safe?

A: Yes. The industry standards for fumigation were changed about three years ago, and they’re safer than ever. All the fumigant is circulated out of the building before the protective tarps come down, so when you go back into your home after fumigation, you don’t have to wash or clean anything, including dishes and children’s toys.

Q: What kind of preparation is involved with fumigation?

A: Preparing the outside of your home for fumigation is pretty straightforward. Primarily, we need a path of bare dirt or concrete around the base of the building so we can fumigate effectively. On the inside, anything alive has to be removed, including plants and pets.

Q: Will you take care of my property during the fumigation?

A: Absolutely. We’ll completely secure your property while it’s being fumigated, and we’ll install secondary locks and devices on all doors and entryways. Only our licensed fumigator will have access to your home—our other employees aren’t allowed inside at any time.

Q: Do you perform termite repairs or inspections for home sales?

A: No. We focus on eliminating termites, so we don’t have the capabilities to perform repairs or inspections for real estate transactions. Since eradication is the only thing we do, we’re very aware of what it takes to complete each job efficiently, affordably and with the best quality of service. If you need termite repairs, we can give you referrals for other contractors we’ve worked with over the years.

Q: What are the details of your guarantee?

A: We guarantee our fumigation services for three full years. When we started this company in 1989, every guarantee in California was for one year, but we made ours for three years and kept it that way until this very day. You can also renew your guarantee at the beginning of the fourth year for an annual fee.

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Diamond Certified RATINGS ON Proven Termite Solutions
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i
Proven Termite Solutions : Average 9.0 out of 10 based on 200 unique customer surveys of customer satisfaction.

Matt M.

VERIFIED Proven Termite Solutions CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They made it really easy and they are very easy to work with.

They were able to complete the work in a timely fashion with little notice. It was actually a rental property and they got the work done before the tenants moved in.

Greg O.

VERIFIED Proven Termite Solutions CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd describe them as being responsive, professional, and timely.

We were in the process of closing the sale of our previous home, and we had a very short window of time to address a few last minute issues before we could wrap things up. They were extremely responsive to our needs, they understood what needed to be done, and they met our tight timeline.

Helen L.

VERIFIED Proven Termite Solutions CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very easy to work, and they do a good job.

I like how promptly they got back to me and how they worked with me on a payment plan.

Alan O.

VERIFIED Proven Termite Solutions CUSTOMER

4 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent, price competitive and they did a good job.

They have good customer service.

Robert G.

VERIFIED Proven Termite Solutions CUSTOMER

5 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

If anyone has termite issues, I would recommend them to use Proven Termite Solutions.

The guy that came out pretty much explained everything and gave us different options.

Partha K.

VERIFIED Proven Termite Solutions CUSTOMER

6 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to work with.

They asked me the right questions, they didn't have to do another inspection. They quickly arranged a time to come out and got everything done before I moved in.

Robin W.

VERIFIED Proven Termite Solutions CUSTOMER

7 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job at the lowest price.

They came in at the price I needed.

Steven C.

VERIFIED Proven Termite Solutions CUSTOMER

8 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very flexible, they started when they said they would, and they finished when they said they would.

Their willingness to explain the process, they didn't need me for anything and they took care of everything.

Mina D.

VERIFIED Proven Termite Solutions CUSTOMER

9 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

It was easy to coordinate with them, they took care of everything.

Matt A.

VERIFIED Proven Termite Solutions CUSTOMER

10 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to work with.

You couldn't tell that they were at my house.

Robert H.

VERIFIED Proven Termite Solutions CUSTOMER

11 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they were supposed to do.

They did what they were supposed to

Amy L.

VERIFIED Proven Termite Solutions CUSTOMER

12 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work.

They were always very easy to get ahold of, and they returned my phone calls.

Charles V.

VERIFIED Proven Termite Solutions CUSTOMER

13 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a fair price and they're professional.

They were just professional, and they did what I needed them to do. I'm happy with their work.

Charles W.

VERIFIED Proven Termite Solutions CUSTOMER

14 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient, and they do a satisfactory job.

They did everything they promised they'd do in the time they promised it would be done.

Chris J.

VERIFIED Proven Termite Solutions CUSTOMER

15 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job.

I think I like John, the man who came out, the best. He was very thorough and really took the time to explain everything to me.

Danielle S.

VERIFIED Proven Termite Solutions CUSTOMER

16 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a thorough job.

They were on time, and they did a thorough job.

Dick A.

VERIFIED Proven Termite Solutions CUSTOMER

17 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell other consumers to use them. They're very competent and thorough.

They're very knowledgeable, competent, and they know what they're doing.

Edward P.

VERIFIED Proven Termite Solutions CUSTOMER

18 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were on time, professional, and they did the job I needed them to do.

They did exactly what I needed them to do.

Greg W.

VERIFIED Proven Termite Solutions CUSTOMER

19 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough and communicative.

They got me a last minute appointment and they were flexible around my schedule.

Harold W.

VERIFIED Proven Termite Solutions CUSTOMER

20 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

They have a better price than other pest control companies.

Read All 200 Survey Responses at Ratings View