Diamond Certified Company Report

Pacific Plumbing Systems

Diamond Certified Company Report

Pacific Plumbing Systems

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 458 VERIFIED CUSTOMERS i

Mary E.

VERIFIED Pacific Plumbing Systems CUSTOMER

1 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to work with and I was able to reach them quickly. They immediately responded and took care of my issue.

I liked the quality of service and how quickly they responded.

Sue M.

VERIFIED Pacific Plumbing Systems CUSTOMER

2 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told many people that you can trust them.

I liked all the guys who came out because they knew what they were doing and they were just nice as human beings. Plus they gave me a lot of additional help including explaining to me that there was a procedure that I in fact did not need to have done.

Linda A.

VERIFIED Pacific Plumbing Systems CUSTOMER

3 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them a couple of times and they are very knowledgeable, friendly, and efficient.

I like their whole demeanor and how free they are with information.

Read All 458 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ron Beesley, Owner

Pacific Plumbing Systems is a full-service, family-owned and operated plumbing contractor that provides a variety of residential and commercial plumbing services, including all general repairs and replacements, installation of new plumbing fixtures, traditional and tankless water heaters, whole house repiping, drain and vent piping, leaking fixtures, sewer and drain cleaning, toilet repairs, garbage disposal, earthquake gas shut off valves, sump pumps, gas piping, and more.

Ron Beesley has owned and operated Pacific Plumbing Systems since 1996. A veteran of the plumbing industry with more than 35 years of experience, Mr. Beesley has built his company based on sound values, fair pricing and quality craftsmanship. He says he’s proud of Pacific Plumbing Systems’ reputation as a high-quality plumbing contractor with a 100 percent commitment to customer satisfaction. Mr. Beesley also meets with customers to perform estimates on large projects.

Pacific Plumbing Systems’ team of knowledgeable plumbers and support staff members serve Alameda County and parts of Contra Costa County. A two-year workmanship warranty is included on all new installations, and new plumbing fixtures come with manufacturers’ warranties.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pacific Plumbing Systems

Locations

Alameda County
Parts of Contra Costa County

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SERVICES PERFORMED

All Residential and Commercial Plumbing Repairs
Copper Repipes
Leaking Pipes
Running Toilets
Clogged Drains
New Fixture Installs
Water Heaters
Tankless Water Heaters
Disposals
Faucets
Earthquake Valves
Gas Repairs
Meter-To-House Water Service

BRANDS Supported
  • Kohler

  • Moen

  • TOTO

  • Noritz

  • Grohe

  • Insinkerator

  • Bradford White

  • Rinnai

  • American Standard

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pacific Plumbing Systems

Owner Ron Beesley stands next to one of Pacific Plumbing Systems’ service vans.

Company Profile

Pacific Plumbing Systems is a full-service, family-owned and operated plumbing contractor that provides a variety of residential and commercial plumbing services, including all general repairs and replacements, installation of new plumbing fixtures, traditional and tankless water heaters, whole house repiping, drain and vent piping, leaking fixtures, sewer and drain cleaning, toilet repairs, garbage disposal, earthquake gas shut off valves, sump pumps, gas piping, and more.

Ron Beesley has owned and operated Pacific Plumbing Systems since 1996. A veteran of the plumbing industry with more than 35 years of experience, Mr. Beesley has built his company based on sound values, fair pricing and quality craftsmanship. He says he’s proud of Pacific Plumbing Systems’ reputation as a high-quality plumbing contractor with a 100 percent commitment to customer satisfaction. Mr. Beesley also meets with customers to perform estimates on large projects.

Pacific Plumbing Systems’ team of knowledgeable plumbers and support staff members serve Alameda County and parts of Contra Costa County. A two-year workmanship warranty is included on all new installations, and new plumbing fixtures come with manufacturers’ warranties.

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Company Philosophy

“We're committed to providing our clients with the most professional and efficient plumbing services possible. We treat our customers with honesty, respect, fairness and professionalism. We work diligently to accomplish the goals that our customers establish. Our clients represent the future of our business, so we work hard to turn every aspect of their projects into a positive experience.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Pacific Plumbing Systems, achieving and maintaining high levels of customer satisfaction is dependent upon the performances of its highly trained and experienced technicians, all of whom have been with the company for more than 10 years. “Our team members have seen every aspect of residential and commercial plumbing,” says owner and 30-year industry veteran Ron Beesley. “They understand the importance treating every customer with respect, honesty, fairness and professionalism.”

Pacific Plumbing Systems has been providing a wide range of plumbing services for residential and commercial clients throughout Alameda County and parts of Contra Costa County since 1996, handling everything from general repairs and replacements to tankless water heaters installations and kitchen and bathroom repiping. “We can repair or replace any plumbing problem, from simple to complex,” confirms Mr. Beesley.

Unlike less experienced plumbing contactors that don’t consider worksite cleanliness to be a top priority, Pacific Plumbing Systems focuses on treating every customer’s home with respect by adhering to a strict cleanliness policy. “When we enter a house, we wear booties, lay down mats and keep our tools off the countertops,” says Mr. Beesley. “We work hard to get the job done right the first time. If there’s ever a problem, we’ll come back and take care of it as soon as possible.”

To further differentiate itself from its competition, Pacific Plumbing Systems provides expert onsite supervision by Mr. Beesley for all but the smallest jobs–an inclusive approach that allows clients to communicate directly with the company’s owner and ensure everything is being completed to their satisfaction. “I’m accessible 24 hours a day,” says Mr. Beesley. “Our clients know that if they ever have any problems, they can quickly get in touch with me and I’ll find a solution.”

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Industry Info

Take simple steps to extend the life of your tankless water heater. As homeowner interest in cost-efficient, environmentally-friendly appliances continues to grow, so too does the appeal of tankless water heaters. Since they only heat water when it’s being used, tankless water heaters are able to provide an endless supply of hot water without being limited by the size of a storage tank, which makes them more cost-effective and lessens their impact on the environment. However, even though they have numerous positive attributes, it’s still important to carefully consider your specific living situation before committing to an installation.

“Tankless water heaters are very popular right now because they save space and money, but they’re definitely more initially expensive than conventional water heaters,” says Ron Beesley, owner of Pacific Plumbing Systems in San Leandro. “The equipment costs about 70 percent more, which is a bit of an investment, but the system will last five to 10 years longer and save you significant amounts of money on your water bill.”

Most tankless water heaters are relatively maintenance-free, but there are still numerous steps you can take to ensure your system operates as efficiently as possible. Consider the following preventive maintenance tips:

Improve the quality of tap water in your home. This can be accomplished by using a water softener, which ensures your tubes and pipes won’t get clogged as frequently by mineral deposits and other build-ups.

Schedule weekly or monthly inspections. By pinpointing parts that need to be replaced before they malfunction, you can further optimize the benefits of your tankless water heater. A professional can also fix discrepancies regarding the temperature and frequency of the heated water that comes from your tap.

Get the right replacement parts. Having the exact type and model of a part will make installation much easier and help your tankless water heater function as efficiently as possible.

Insulate your pipes. In addition to reducing heat loss as hot water flows to your faucet, this will reduce standby heat loss when the tap is turned off and back on later. The water in the pipes will eventually cool either way, but if the pipes are insulated, the water will stay warmer for much longer.

Make sure your system is the right size. “Your tankless water heater has to be sized specifically for your house, and that’s because of the gas system,” explains Mr. Beesley. “Typically, a conventional water heater requires 30,000 BTUs of gas demand. A tankless water heater requires up to 260,000 BTUs when it’s on and working, so the gas system has to be able to accommodate that.”

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Frequently Asked Questions

Q: Do you charge by the hour or by the job?

A: We charge by the hour for smaller jobs like replacing faucets or toilets, but for larger jobs we provide a written estimate with a firm price.

Q: How soon can you get here?

A: For most repairs, we can usually be there the same day or the next day, and we’ll provide a two-hour window for our arrival. Larger jobs usually require ordering materials and blocking out more of our plumbers’ time, which can take anywhere from a few days to a couple of weeks.

Q: Do you require payment or deposits upfront?

A: No. You don’t pay until the job is complete and you’re satisfied with the end result. When the job is finished, we’ll do a walkthrough and make sure you understand how all the fixtures work.

Q: What’s your quality control process?

A: The first step is the experience and knowledge of our plumbers—they each have more than 10 years on the job. Also, all but the smallest jobs are inspected by our owner, Ron Beesley, and our clients are free to contact him any time. Finally, we’ll check in several days after the job has been completed to make sure everything is working correctly and you’re satisfied with our work.

Q: Do you specialize in any particular brands?

A: No. We have access to a wide variety of products through our suppliers, so we can help you pick out the best products for your home and budget.

Q: How do I know if I need a repiping job?

A: If you have an older house, check your piping and determine if it’s copper or galvanized iron. If it’s galvanized, you need to check the water pressure throughout the house—low pressure or rust in the water indicates a problem. If it’s localized to one fixture or area, that’s a good sign, but if you have low pressure throughout your home, you may need to repipe.

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SELECTED PHOTOS FROM Pacific Plumbing Systems

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Pacific Plumbing Systems WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Pacific Plumbing Systems
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 458 VERIFIED CUSTOMERS i
Pacific Plumbing Systems : Average 9.0 out of 10 based on 458 unique customer surveys of customer satisfaction.

Mary E.

VERIFIED Pacific Plumbing Systems CUSTOMER

1 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to work with and I was able to reach them quickly. They immediately responded and took care of my issue.

I liked the quality of service and how quickly they responded.

Sue M.

VERIFIED Pacific Plumbing Systems CUSTOMER

2 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told many people that you can trust them.

I liked all the guys who came out because they knew what they were doing and they were just nice as human beings. Plus they gave me a lot of additional help including explaining to me that there was a procedure that I in fact did not need to have done.

Linda A.

VERIFIED Pacific Plumbing Systems CUSTOMER

3 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them a couple of times and they are very knowledgeable, friendly, and efficient.

I like their whole demeanor and how free they are with information.

Sophie F.

VERIFIED Pacific Plumbing Systems CUSTOMER

4 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

To definitely use them

That he arrived on time, and he didn't take all day. He didn't try to get us to spend more money than we had to. He wasn't pushy.

Geoff G.

VERIFIED Pacific Plumbing Systems CUSTOMER

5 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were responsive, they gave us an accurate estimate, and they performed the work well.

We had a semi-emergency, and they fixed it. They came out quickly.

Gordon G.

VERIFIED Pacific Plumbing Systems CUSTOMER

6 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and very prompt.

They are good, prompt, and they come out on time. They are good at what they do.

Brian H.

VERIFIED Pacific Plumbing Systems CUSTOMER

7 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional and knowledgeable

They are timely.

Rick K.

VERIFIED Pacific Plumbing Systems CUSTOMER

8 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

The prices are fair. They are knowledgeable and the best in the business.

They were knowledgeable, efficient, clean, and on time.

Janet K.

VERIFIED Pacific Plumbing Systems CUSTOMER

9 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was fine. They were fast, efficient, and responsive.

They had the whole package and the complete service. They followed through, and it was fine.

Debbie M.

VERIFIED Pacific Plumbing Systems CUSTOMER

10 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good work, efficient, and nice people

Reliable people

Rob M.

VERIFIED Pacific Plumbing Systems CUSTOMER

11 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am a general contractor, and we utilize them when we need them.

The owner is very thorough with his assessments, and his employees are well-qualified.

Scott M.

VERIFIED Pacific Plumbing Systems CUSTOMER

12 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and top-notch service

I went onto the Diamond Certified website and requested a quote. I got a quote, and they honored the quote no matter how large the task was. The work was clean, precise, and exactly what I expected.

Norman P.

VERIFIED Pacific Plumbing Systems CUSTOMER

13 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They do exactly what they say they are going to do. They are neat, clean, and local. They are efficient.

Don S.

VERIFIED Pacific Plumbing Systems CUSTOMER

14 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

They spent the time to fix the job right the first time.

They did what they were supposed to do.

Judi T.

VERIFIED Pacific Plumbing Systems CUSTOMER

15 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, and they have integrity. They are well-experienced. They have a fair value.

Reliable, and they have integrity. They are well-experienced. They have a fair value.

Andrea V.

VERIFIED Pacific Plumbing Systems CUSTOMER

16 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are experienced and experts at what they do

They are experts at what they do.

Jeff W.

VERIFIED Pacific Plumbing Systems CUSTOMER

17 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, and they do a good job.

Their ability to do a good job

Eric

VERIFIED Pacific Plumbing Systems CUSTOMER

18 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

Call Pacific Plumbing. They have great customer service and great quality.

They have great customer service and great quality.

Steve

VERIFIED Pacific Plumbing Systems CUSTOMER

19 of 458

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't go to anybody else.

I would give them a "15". They are prompt, professional, and their staff is courteous and very knowledgeable.

Elizabeth F.

VERIFIED Pacific Plumbing Systems CUSTOMER

20 of 458

Quality 9
9 10
Loyalty Yes
CRITIQUE

I thought they did a very good, thorough job. They were very neat and clean after the work was completed. Ron was readily available to answer questions.

I think they do quality work.

Read All 458 Survey Responses at Ratings View