Diamond Certified Company Report

Pacific Landscaping

Diamond Certified Company Report

Pacific Landscaping

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 110 VERIFIED CUSTOMERS i

Nancy P.

VERIFIED Pacific Landscaping CUSTOMER

1 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would hire them again.

I liked the personal service.

Lorie P.

VERIFIED Pacific Landscaping CUSTOMER

2 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

Vic, the owner, is a great guy. He stands by his word and stands behind it.

They were on schedule. Vic does a really good job.

Chuck H.

VERIFIED Pacific Landscaping CUSTOMER

3 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they were excellent, as far as doing what they said they were going to do. They were very creative, and they gave us very good advice.

Vic was excellent about being on the job most of the time, which a lot of times you don't find that with other contractors. Vic was here for a good portion of the time, and I was very impressed with that. They started when we wanted them to, Vic was here most of the time, and the person who was in charge when he wasn't here was very good.

Read All 110 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Vic Cvijanovic, Owner

Pacific Landscaping provides Contra Costa County homeowners with a variety of residential landscaping services, including new installation, remodeling, drainage, masonry, planting and irrigation. The company can also build decks, retaining walls, hardscapes, arbors, patios, gazebos and more.

Owner Vic Cvijanovic established Pacific Landscaping after spending many years working for other landscaping firms in the Bay Area. He says he wanted to work for a company that embodied his standards for quality and good-faith business practices, and he felt creating his own firm was the best way to offer the excellence that he felt homeowners deserved.

Pacific Landscaping also offers design services to clients with landscaping construction or remodeling projects. “We work with our customers’ budgets and select the best materials to create functional designs that stand the test of time,” says Mr. Cvijanovic. The company works on a project-by-project basis, which allows it to focus on quality and keep to the schedules it sets.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pacific Landscaping

COMPANY CONTACT
Service AREA

Contra Costa County
Walnut Creek
Alamo
Danville
San Ramon
Concord
Clayton
Orinda
Moraga
Lafayette
Martinez

SERVICES PERFORMED

Drainage
Hardscaping
Decks
Gazebos
Patios
Retaining Walls
Irrigation
Planting
Driveways

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pacific Landscaping

Company Profile

Pacific Landscaping provides Contra Costa County homeowners with a variety of residential landscaping services, including new installation, remodeling, drainage, masonry, planting and irrigation. The company can also build decks, retaining walls, hardscapes, arbors, patios, gazebos and more.

Owner Vic Cvijanovic established Pacific Landscaping after spending many years working for other landscaping firms in the Bay Area. He says he wanted to work for a company that embodied his standards for quality and good-faith business practices, and he felt creating his own firm was the best way to offer the excellence that he felt homeowners deserved.

Pacific Landscaping also offers design services to clients with landscaping construction or remodeling projects. “We work with our customers’ budgets and select the best materials to create functional designs that stand the test of time,” says Mr. Cvijanovic. The company works on a project-by-project basis, which allows it to focus on quality and keep to the schedules it sets.

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Company Philosophy

"We proudly stand behind our motto: ‘When promised, as promised.' We never promise work we can't deliver, and we won't compromise on quality. Our ultimate goal is to develop lasting relationships with our clients so we can serve all their future landscaping needs."

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Comparative Summary

According to Pacific Landscaping’s owner, Vic Cvijanovic, the most common reaction to his company’s jobs is, “It’s much better than I anticipated.” Mr. Cvijanovic attributes his company’s success to an unwavering commitment to superior workmanship and an absolute refusal to take any shortcuts.

In 1986, frustrated by the less-than-stellar work turned out by his former employers, Mr. Cvijanovic set off on his own. The result was Pacific Landscaping, a company that embodies his standards for quality and good-faith business practices–doing “what the customer likes and not just what I like.” Mr. Cvijanovic’s ultimate landscaping goal is to build beautiful, functional, long-lasting designs that fit his customers’ budgets.

Pacific Landscaping has a “perfectly neat and clean record,” a 23-year history without a single complaint to the Better Business Bureau, says Mr. Cvijanovic. It’s a distinction he believes sets him apart from the majority of landscaping contractors, and it’s helped him grow a loyal customer base and made him the beneficiary of many enthusiastic referrals.

Mr. Cvijanovic and his team are obsessive about punctuality. In the rare event that they’re running late, they alert clients in advance. It stems from the company philosophy: “When promised, as promised.” Mr. Cvijanovic believes in this so fervently, it’s printed on his business cards.

Because Pacific Landscaping limits itself to a single project at a time, clients never have landscapers showing up late or rushing off early to other jobs, says Mr. Cvijanovic. Until it’s completed to your satisfaction, your job is the company’s sole focus.

Pacific Landscaping keeps its prices as low as possible, but Mr. Cvijanovic draws the line at cutting costs by cutting corners–a practice he likens to cheating. If he can’t bid a price that the customer can afford, he willingly refers them to other contractors.

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Industry Info

No matter how good your landscaper’s ideas are, they shouldn’t be implemented without your prior approval. Often, contractors have ideas—perhaps at the last minute—for improving your landscaping project, but then unilaterally implement the changes without prior approval or even discussion. “It happens many times,” says Vic Cvijanovic of Pacific Landscaping. “Contractors shouldn’t do anything before they explain it to you in detail and get final approval.”

He recommends you and the landscaper meet every morning, if only for a few minutes, for the duration of the project. Ask the landscaper to review activities scheduled for that day. Find out whether the landscaper plans any revisions, however minor, to the project’s original blueprint. Use the meeting to ask questions and make proposals of your own.

“I always recommend customers be heavily involved in their project,” says Mr. Cvijanovic. He also recommends you scrupulously check the company’s record. Find out whether complaints have been lodged against it, the nature of those complaints and whether they were satisfactorily resolved.

Beyond that, it’s always a good idea to just spend some time chatting with a prospective landscape professional to gauge the quality of the communication. “I hate to say it,” says Mr. Cvijanovic, “but some people in this industry are difficult and close-minded. You simply can’t work with them.”

Be sure your landscaper buys high-quality material from new stock, says Mr. Cvijanovic. For example, the PVC piping used for underground irrigation comes in several grades. If you happen to strike a low-grade pipe while digging in your yard, the shovel will break it and cause a leak.

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Frequently Asked Questions

Q: Once you start on my project, will you focus on it until it’s finished

A: Absolutely. I do one project at a time—just you, no one else.

Q: Do you demand full payment in advance?

A: Never. You pay the whole amount when the project is completed to your satisfaction.

Q: Can I call some people you’ve worked with before?

A: I’m happy to give you telephone numbers of past clients. Ask them about my service and my character.

Q: Do I have to worry about security?

A: My guys have been with me for a long time—in one case, 15 years. They can be trusted.

Q: Are you good about clean-up?

A: You won’t even recognize there was any work done on that particular day. We clean up and make sure there’s no damage. If there’s damage to a TV cable or something, we’ll fix it.

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SELECTED PHOTOS FROM Pacific Landscaping

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Vic Cvijanovic

Expert CONTRIBUTOR PROFILE
  • Vic Cvijanovic is a 32-year veteran of the landscaping industry and owner of Pacific Landscaping, a Diamond Certified company. He can be reached at (925) 526-5983 or by email.

Vic Cvijanovic: Landscape of Opportunity

By James Florence, Diamond Certified Resource Reporter

WALNUT CREEK — Originally from the former Yugoslavia, Vic Cvijanovic brought his family to the United States because he was lured by the prospect of a better life. He found the “Land of Opportunity” to be true to its namesake, but it was ultimately his own work ethic and determination that earned him the prosperity he sought. “After coming here with my wife and two children, I needed a way to support my family, so I took a job doing landscaping,” he recounts. “As time went on, I found I didn’t agree with the way the company did things—particularly their low standard of quality. To carve my own professional niche, I started doing small jobs on the side, and eventually I was able to start my own business.”

Today, as owner of Pacific Landscaping, Vic says he continues to appreciate the same attributes that initially attracted him to the landscaping field. “When I first started in this industry, I really liked the creativity involved, and I still have a passion for it today. I find it very fulfilling to work with my customers and help them achieve their dreams and expectations for their landscapes.”

As a resident of Walnut Creek (where he lives with his wife, Tinka), Vic expresses his appreciation for life in the Bay Area. “If there is paradise on this Earth, this is the closest thing to it,” he says. “The weather is wonderful, the people are great and there are almost unlimited opportunities to make something of your life.”

Outside of work, Vic engages in a variety of pastimes, from skiing at Lake Tahoe to vising family in Europe. He also enjoys spending time with his immediate family, particularly since he recently became a grandfather. “My kids are both grown up, but we still do lots of family activities together,” he affirms. “My wife and I now have a beautiful baby granddaughter, so that’s been a real joy for us.” Vic also likes reading, attending church and working on his business. “I’m very passionate about my work, so I invest a lot of time into developing my company.”

In his life and career, Vic espouses the importance of doing what you love, as well as the value of self-sovereignty. “I work hard, sometimes 14 or more hours a day, but at the same time, I also enjoy life,” he says. “After all, this is something I choose to do. Since I create my own schedule, I’m able to run my business and live my life how I want to. It’s a good feeling to have that kind of control over things.”

When asked the first thing he’d do if he were to retire tomorrow, Vic says he would continue to stay involved with his profession. “I don’t think much about retirement because I enjoy what I do. Even if I sold my company, I would still want to do something in the field of landscaping, like consulting or design.”

Ask Me Anything!

Q: What’s your favorite book?
A: “Crime and Punishment” by Fyodor Dostoyevsky. I think few authors were able to penetrate the human soul like Dostoyevsky.

Q: Coffee or tea?
A: Coffee.

Q: What’s your favorite season?
A: Fall—it reminds me of my childhood and the beginning of the school year. Plus, I like the smell of the air, the changing weather and the rain.

Q: Are you an early bird or a night owl?
A: An early bird. I love to wake up early and get a lot accomplished.

Q: What’s your favorite snack?
A: Little mortadella and salami sandwiches—I used to eat them a lot as a child.

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Expert articles
  • Winter Drainage Tips

    WALNUT CREEK — Due to the rainy weather, one of the biggest concerns during the winter is proper drainage. To prevent water and/or structural damage to your home, you should inspect two key areas before the season begins:

    Gutters
    The single most important measure you can take before winter is to make sure your gutters and downspouts are clean and functional. You should also check the drainage basins around your property (if there are any). A good way to test your downspouts and other drainage components is to insert a garden hose and make sure the water flows out as it should; if it doesn’t, there’s a clog somewhere.

    Crawl space
    Drainage is critical in the crawl space beneath your home, so you should check it periodically throughout the winter. In most houses, the crawl space can be accessed through an entrance located in a bedroom closet. Don’t worry, you don’t actually have to crawl underneath your house—simply take a flashlight and look around. If you see any standing water or smell a damp odor, consider it a red flag. Standing water beneath or around your house is not only bad for its structure; it can impact your personal health as well.

    If you discover moisture in your crawl space during the winter, there isn’t a lot you can do because of the wet conditions. Once spring arrives, have a professional come out and address the problem so you’ll be well-prepared for the following winter.

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Expert video tip
  • Video: Addressing Drainage Concerns

    Complete Video Transcription:

    WALNUT CREEK — Host, Sarah Rutan: To avoid a drainage disaster, you’ll need to inspect some key areas of your home before the rainy season sets in. Today we’re in Walnut Creek with Diamond Certified Expert Vic Cvijanovic of Pacific Landscaping to learn more.

    Diamond Certified Expert, Vic Cvijanovic: I would like to take this opportunity to give a few tips about drainage problems during the winter time to my customers and my potential customers. First of all, you need to clean up your gutters on your roof and make sure the downspouts are working. Then, walk around the house and clean up all drainage basins if there are any, and make sure water reaches the final destination wherever it is, the street or somewhere else. Put some water hose in a few different places, downspouts or drainage basins and make sure it comes out. If it doesn’t, it means pipes are clogged up somewhere. And make sure to clear that up before a rainy season.

    Then, during the winter time, take at least three times a closer look in your crawl space and usually, it is located – the entrance is located in a bedroom closet. Take a flashlight. You don’t have to crawl underneath. Take a flashlight and look at all around. If you see any water or any puddles, it is a red flag. If you don’t see water, however you smell dampness and moisture, it is a red flag again. Remember, there is not much you can do about this at this time. It is wet outside, raining. However, since you know that you have a problem, then in the Springtime, go and take care of it. Call somebody and make sure you are ready for the next winter. Having water under the house or around the house is a bad – very bad for your home structure and even worse, much worse, for your health. So, please stay dry and healthy. Thank you for your time.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Pacific Landscaping WEBSITE AND EXTERNAL FEED
  • Pacific Landscaping SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.pacificscapes.com
Diamond Certified RATINGS ON Pacific Landscaping
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 110 VERIFIED CUSTOMERS i
Pacific Landscaping : Average 9.2 out of 10 based on 110 unique customer surveys of customer satisfaction.

Nancy P.

VERIFIED Pacific Landscaping CUSTOMER

1 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would hire them again.

I liked the personal service.

Lorie P.

VERIFIED Pacific Landscaping CUSTOMER

2 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

Vic, the owner, is a great guy. He stands by his word and stands behind it.

They were on schedule. Vic does a really good job.

Chuck H.

VERIFIED Pacific Landscaping CUSTOMER

3 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they were excellent, as far as doing what they said they were going to do. They were very creative, and they gave us very good advice.

Vic was excellent about being on the job most of the time, which a lot of times you don't find that with other contractors. Vic was here for a good portion of the time, and I was very impressed with that. They started when we wanted them to, Vic was here most of the time, and the person who was in charge when he wasn't here was very good.

Ann B.

VERIFIED Pacific Landscaping CUSTOMER

4 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did exactly what they said they were going to do, they followed up, and they promptly arrived every day on time. The owner was there to work with them to make sure they knew what to do and they did one job at a time. They have good communication, good follow-up, and good workers. I can't say enough good things about them.

The creativity of the owner and designing our yard

Edgar M.

VERIFIED Pacific Landscaping CUSTOMER

5 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did exactly what they said they were going to do and they did the job in the time frame that they said they would do it in.

The quality of their work, every time I look at it, I'm pleased with it.

Elyse R.

VERIFIED Pacific Landscaping CUSTOMER

6 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

Vic is honest and hardworking. His crew is hardworking, you can trust them, and they're easy to work with.

I like the owner Vic and how hardworking he is. I think they're great.

Howard H.

VERIFIED Pacific Landscaping CUSTOMER

7 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very dependable and they do one job at a time, unlike many other contractors.

How dependable they are

Mike S.

VERIFIED Pacific Landscaping CUSTOMER

8 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great company. If they say they are going to do something, they follow through on that.

I think that they were very clear on responding to what our requests were and carrying them out nicely.

Sue E.

VERIFIED Pacific Landscaping CUSTOMER

9 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good quality work, they're on time, and they completed the job within the time frame that was stated. I'm very satisfied.

The punctuality

Jane O.

VERIFIED Pacific Landscaping CUSTOMER

10 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

Vic does what he says, he gives you what he promises, and he's just really great to work with. His crew is really good too. They clean up every day. They're just a great company.

The way the yard came out, they're just a great company to work with.

Karen J.

VERIFIED Pacific Landscaping CUSTOMER

11 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say that they do quality work but you have to be patient because not everything is documented upfront. Vic has great ideas, but it's hard for him to commit to them. It makes it harder to commit to him because you don't know upfront what you're getting in detail.

The fact that they wanted to use natural materials instead of just going flat and using concrete like the other landscapers wanted to do.

Nick W.

VERIFIED Pacific Landscaping CUSTOMER

12 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very high level of personal service and attention to detail.

The highly personal involvement of the owner, and his desire to satisfy me

Joann B.

VERIFIED Pacific Landscaping CUSTOMER

13 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're absolutely perfect.

I liked that they started and they finished on time, and they worked 6 days a week without fail.

Raina M.

VERIFIED Pacific Landscaping CUSTOMER

14 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people that he delivered exactly what he said he would, he was very thorough in his explanations about what he was going to do and about how he was going to do the work.

He assessed the situation, he gave us a bid, and it was all done in the timeframe that he set. He does a fantastic job. I would tell people that he delivered exactly what he said he would, he was very thorough in his explanations about what he was going to do and about how he was going to do the work.

Vesna H.

VERIFIED Pacific Landscaping CUSTOMER

15 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. They're reliable, responsible, and they have excellent workmanship, all the best.

He does what he promises he will do, and there is no fooling around. He even would stay after hours to make sure the work is done on time and his promises are fulfilled.

Ed R.

VERIFIED Pacific Landscaping CUSTOMER

16 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have excellent design ideas.

I liked working with Vic. The design ideas were excellent.

Jeff D.

VERIFIED Pacific Landscaping CUSTOMER

17 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality

Timeliness and professionalism

Marybeth C.

VERIFIED Pacific Landscaping CUSTOMER

18 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very punctual. He came in under budget and in less time than he estimated.

His professionalism and how he answered our questions and concerns

Nancy M.

VERIFIED Pacific Landscaping CUSTOMER

19 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were here every day when they said they would be. They totally focused on our job. They had a great artistic eye.

They came in and got the job done. They didn't leave us hanging.

Rick H.

VERIFIED Pacific Landscaping CUSTOMER

20 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They listen.

They are easy to work with, and they show up on time. I am so happy with them.

Read All 110 Survey Responses at Ratings View