Diamond Certified Company Report

Pacific Coast Carpet, Inc.

Diamond Certified Company Report

Pacific Coast Carpet, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Bob K.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They will accommodate your budget and needs. You can go as high in quality as your budget allows. The service is good.

They accommodated my time. I was under pressure to get things done, and they were able to meet that. It was the best thing.

Jayden G.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great employees and great service. The girls at the desk are nice. They are always willing to help and assist.

The people there are the best of anyone I've worked with.

Gabe B.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality product, excellent service, and overall reliability

The installation guys took the time to make it exceptionally good. They were extremely generous with their time for such a small project.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Pacific Coast Carpet, Inc. is celebrating its 43rd anniversary in 2018. The company sells and installs carpeting, hardwood, tile, laminate, and vinyl/resilient flooring made by leading manufacturers such as Shaw, Mannington, Royalty, Armstrong, and Beaulieu/Bliss. It also makes area rugs, and its bilingual sales professionals are trained to explain the benefits of different products and help customers choose the right flooring to fit their lifestyles and budgets.

Owner/Vice President Robert Hopfner has a long-term relationship with Pacific Coast Carpet—his brother, John, worked for the store’s original owners for many years before purchasing it in 1990 with Robert and their other brother, Chris. “We’ve been in the same Concord market for more than 40 years now, which has allowed us to build a solid, loyal customer base,” says Mr. Hopfner.

Pacific Coast Carpet’s comprehensive website, www.PacificCoastCarpet.com, features an interactive design program that allows clients to customize a variety of virtual residential and commercial rooms with different flooring products and color schemes. Customers can also browse design ideas, read shopping tips and find several other resources designed to facilitate the flooring purchasing process.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pacific Coast Carpet, Inc.

COMPANY CONTACT
Locations

Central Contra Costa County

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SERVICES PERFORMED

Wood Flooring
Carpeting
Ceramic/Porcelain
Vinyl/Resilient
Laminate Floors
Area Rugs

BRANDS Supported
  • Shaw

  • Dixie Home

  • COREtec

  • Reward

  • Tuftex

  • Mannington

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pacific Coast Carpet, Inc.

Pacific Coast Carpet displays a wide variety of carpet at its Concord showroom.

Company Profile

Pacific Coast Carpet, Inc. is celebrating its 43rd anniversary in 2018. The company sells and installs carpeting, hardwood, tile, laminate, and vinyl/resilient flooring made by leading manufacturers such as Shaw, Mannington, Royalty, Armstrong, and Beaulieu/Bliss. It also makes area rugs, and its bilingual sales professionals are trained to explain the benefits of different products and help customers choose the right flooring to fit their lifestyles and budgets.

Owner/Vice President Robert Hopfner has a long-term relationship with Pacific Coast Carpet—his brother, John, worked for the store’s original owners for many years before purchasing it in 1990 with Robert and their other brother, Chris. “We’ve been in the same Concord market for more than 40 years now, which has allowed us to build a solid, loyal customer base,” says Mr. Hopfner.

Pacific Coast Carpet’s comprehensive website, www.PacificCoastCarpet.com, features an interactive design program that allows clients to customize a variety of virtual residential and commercial rooms with different flooring products and color schemes. Customers can also browse design ideas, read shopping tips and find several other resources designed to facilitate the flooring purchasing process.

Read moreRead Less
Company Philosophy

“We take a casual approach to building customer relationships—instead of implementing high-pressure sales tactics, we prefer to guide our clients in finding the right products for their unique jobs. However, if they have questions about products or need help locating something, we’re always immediately available to help.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for flooring showrooms that have earned the prestigious Diamond Certified award. For Pacific Coast Carpet, Inc., the key to achieving and maintaining high levels of customer satisfaction is consistently providing high-quality, detail-oriented service that’s punctuated by one of the fastest response times in the industry. “Our response to any sort of issue is immediate,” confirms co-owner John Hopfner. “When we get a phone call, we deal with it right away. Not many flooring companies can say that.”

Pacific Coast Carpet has been selling carpeting; area rugs; and ceramic/porcelain, laminate, vinyl/resilient and wood flooring at its Concord showroom since 1975. The family-owned and operated company’s bilingual sales professionals are trained to explain the benefits of different products and help customers choose the right flooring to fit their lifestyles and budgets.

Unlike flooring showrooms that aren’t able to provide quick service because of a limited stockroom, Pacific Coast Carpet keeps a large stock of flooring materials on hand at all times, which means customers receive their new floors almost immediately after ordering them. “Many stores have to order specific materials before providing the final product, which can take several weeks,” says Mr. Hopfner. “That’s not the case with us. Our trained and qualified employees make sure our customers receive their flooring as quickly as possible.”

Another distinguishing feature of Pacific Coast Carpet is the emphasis it places on developing long-term relationships with its customers–an inclusive approach that’s allowed the company to develop a solid reputation and generate countless referrals over the last three decades. “Some of our customers have been coming here for 20 years,” says Mr. Hopfner. “They remember the great experiences they had with us and have seen first-hand proof of the lasting quality of our products, so they feel comfortable returning and referring us to others. Our loyal customer base is the reason for our success.”

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Industry Info

Take preventive maintenance steps to keep your carpet looking like new. High-quality carpet can be a significant financial investment, but by performing ongoing maintenance in between professional cleanings, you can significantly extend its life span and increase its aesthetic value. Consider the following tips for maintaining your carpet:

Don’t track dirt inside. Placing walk-off mats outside all entrances will help absorb soil/moisture and trap excessive dirt, sand, grit, oil, asphalt or driveway sealer that might otherwise be tracked into your home. Clean the mats on a regular basis so they don’t become sources of soil themselves.

Use a quality carpet pad. A good pad gives better resilience and comfort underfoot and can extend the life of your carpet, especially on stairs. Some carpets carry warranties with specific density and thickness requirements, so make sure you review your warranty before making a purchase.

Occasionally move heavy furniture. In addition to renewing the feel of your room, moving furniture will help avoid excessive pile crushing. Also, consider using carpet protectors under the legs of tables, chairs and other furniture to help distribute the weight. Damage can occur if you use chairs or appliances that have rollers or casters without a chair pad designed specifically for carpet.

Protect carpet when moving furniture. When moving heavy, wheeled furniture (pianos, buffets), prevent damage by placing a protective barrier of heavy cardboard or plywood between the wheels and the carpet.

Reduce periods of direct sunlight. Protect your carpet from prolonged periods of direct sunlight with blinds, shades or awnings.

Vacuum frequently. Walking on soiled carpet allows soil particles to work their way below the surface of the pile, where they’re far more difficult to remove and can damage the carpet fibers. Frequent vacuuming removes these particles from the surface before problems occur. For rooms with light traffic, vacuum traffic lanes twice a week and the entire area once a week. In heavy traffic areas, vacuum traffic lanes daily and the entire area twice a week. Up to three passes of the vacuum will suffice for light soiling, but five to seven passes are necessary for heavily soiled areas. Change the vacuuming direction occasionally to help stand the pile upright and reduce matting.

Select the best vacuum for your type of carpet. Use a vacuum with a rotating brush or combination beater/brush bar that agitates the carpet pile and mechanically loosens soil for removal. Remember: Carpet with thick loop pile construction (particularly wool and wool-blend styles) may be sensitive to brushing or rubbing and may become fuzzy. In addition, shag (or cabled) styles with long pile yarns tend to wrap around the vacuum’s rotating brushes, which can cause damage to the yarn. For these carpets, use a suction-only vacuum or a vacuum with an adjustable brush. If your vacuum has a beater/brush bar, test it in an inconspicuous location before regular use to make sure it doesn’t produce excessive fuzzing.

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Frequently Asked Questions

Q: Do you offer carpets from a variety of suppliers?

A: Yes, we offer a wide variety of carpeting from top manufacturers like Anso and Stainmaster, as well as several lesser-known brands that are of equally high quality.

Q: Are your installers your own employees or subcontractors?

A: Technically they’re subcontractors, but they work exclusively for us and most have been with us for more than 15 years. We don’t use temporary workers or day laborers—all our installers are trained and experienced professionals.

Q: Do you move furniture before installation?

A: Yes, and our installers are insured, so there are no issues with damage or liability.

Q: Is your carpet recyclable?

A: All the carpeting we sell is 100 percent recyclable, including the padding. We’re big proponents of recycling carpet—not only does it help the environment, it’s also less expensive than using a landfill. We’ll even recycle your old carpet for you if you bring it in.

Q: What type of carpet should I choose if it’s going to be exposed to a lot of sunlight?

A: Natural fibers (like wool) fade more than synthetic fibers when they’re exposed to sunlight, so we recommend either synthetic fibers or window treatments that reduce light.

Q: What choices do I have when it comes to hardwood flooring?

A: There are two basic choices: solid and engineered. Solid planks are created from a single piece of wood and last for many years. Engineered planks are made from several layers of wood (with a core of plywood or HDF) and are designed to withstand higher levels of humidity. The type you choose is really dependent on your specific needs.

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SELECTED PHOTOS FROM Pacific Coast Carpet, Inc.

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Diamond Certified RATINGS ON Pacific Coast Carpet, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Bob K.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

1 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

They will accommodate your budget and needs. You can go as high in quality as your budget allows. The service is good.

They accommodated my time. I was under pressure to get things done, and they were able to meet that. It was the best thing.

Jayden G.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

2 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

They have great employees and great service. The girls at the desk are nice. They are always willing to help and assist.

The people there are the best of anyone I've worked with.

Gabe B.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

3 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

High quality product, excellent service, and overall reliability

The installation guys took the time to make it exceptionally good. They were extremely generous with their time for such a small project.

Laura K.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

4 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

I totally recommend them. They were on time, cleaned up after themselves, and it was overall a really good service.

I liked the guy who gave us the quote. He was very helpful.

Mitch M.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

5 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

I got some padding from them. It wasn't a big deal. They were helpful and had what I needed.

They had what I needed.

Marcia C.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

6 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

They are good, high quality, and fast.

They are efficient and can get it done quickly.

Pam C.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

7 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

It was easy and they were helpful. I'm getting new carpets in January and I will probably go there.

I can't think of anything off the top of my head.

Karen L.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

8 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

They are awesome. They did their job when they were here and didn't quit working. They were wonderful.

The way they moved furniture and took care of what we had, I took care of my knick-knacks, but they moved the furniture, very congenial.

Eric P.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

9 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

It's a small business. They are very easy to use and accommodating.

Everyone there is super nice.

Denise S.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

10 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

They were wonderful.

They went above and beyond. They were nice people and the owners were very nice and helpful as well.

Anita G.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

11 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

They were professional. He knew what he was talking about.

Veronica D.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

12 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

Professional, and it's a good place to go.

Professional

Dee A.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

13 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable, very good, and there when they promise.

Overall, they did a good job.

Wayne S.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

14 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

Good price and good service

Overall, it's a really good company.

Kevin M.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

15 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

Go there for a deal.

The selection and ease of purchase, everything is in stock and you are good to go.

Barbara B.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

16 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

They were very helpful and showed us a variety of different styles, budget friendly styles.

Their customer service was unbelievably good.

Dorothy H.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

17 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They make the entire process very easy from start to finish.

The entire work crew is very friendly.

Emil B.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

18 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

I would say they are very good at what they do.

The workers are really nice.

Eve P.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

19 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional job, quick to respond, and they worked within the time frame that we had specifically set.

From start to finish, whether it was the staff or the crew that were working, all were first class.

Jim C.

VERIFIED Pacific Coast Carpet, Inc. CUSTOMER

20 of 250

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

Nothing in particular

Read All 250 Survey Responses at Ratings View

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