Diamond Certified Company Report

Oro Pro Plumbing, Inc.

Diamond Certified Company Report

Oro Pro Plumbing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 101 VERIFIED CUSTOMERS i

Lori D.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

1 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave me an honest assessment and they have reasonable prices.

I felt like they were honest and very straightforward with what the best solutions were.

Yasmine S.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

2 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very timely, pleasant, clean and fast.

Jonatan was wonderful, courteous, and clear. He had someone else working with him and they were both great, clean, fast, and courteous.

Niki S.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

3 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they were very knowledgeable and I liked that they did walk me through step by step what needed to be done. So I had a clear idea of what was going on and how it related to our leak.

I liked how knowledgeable they were and I also really liked they kept me in the loop. They would let me know when they were coming and they would come on time. Everything just went really smoothly. They did give me business cards too and I asked to use them to recommend them to other people.

Read All 101 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jonatan Bautista, Owner

Oro Pro Plumbing, Inc. provides a complete range of plumbing services for residential and commercial clients in San Mateo County and San Francisco. In addition to repairing and installing faucets, toilets, and other plumbing fixtures, the company has the training and equipment to work on water heaters, perform sewer line repairs, and more.

Owner Jonatan Bautista says Oro Pro Plumbing’s ability to identify and solve complicated plumbing issues has been crucial to its success. “When we diagnose a problem, we don’t just fix it and leave—we show the customer how to prevent it from happening in the future. They know that whenever they need a plumber, we’ll be there to resolve the issue in a timely manner.”

Oro Pro Plumbing focuses on communicating with its clients throughout every phase of the plumbing process, which Mr. Bautista says is important for ensuring they have positive experiences. “We always update our customers if something arises during the course of their projects, from a minimal repair to a worst case scenario. It’s easier for them to weigh their options once they understand the extent of the repairs, so they really appreciate how communicative we are.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Oro Pro Plumbing, Inc.

COMPANY CONTACT
Service AREA

San Mateo County
San Francisco

SERVICES PERFORMED

Plumbing Maintenance, Installations & Repairs
Water Heaters
Sewer Line Repairs

BRANDS Supported
  • American Standard

  • Bradford White

  • Delta

  • Grohe

  • Hansgrohe

  • Kohler

  • Rheem

  • Rinnai

  • TOTO

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Oro Pro Plumbing, Inc.

One of Oro Pro Plumbing’s service vehicles heads to a jobsite.

Company Profile

Oro Pro Plumbing, Inc. provides a complete range of plumbing services for residential and commercial clients in San Mateo County and San Francisco. In addition to repairing and installing faucets, toilets, and other plumbing fixtures, the company has the training and equipment to work on water heaters, perform sewer line repairs, and more.

Owner Jonatan Bautista says Oro Pro Plumbing’s ability to identify and solve complicated plumbing issues has been crucial to its success. “When we diagnose a problem, we don’t just fix it and leave—we show the customer how to prevent it from happening in the future. They know that whenever they need a plumber, we’ll be there to resolve the issue in a timely manner.”

Oro Pro Plumbing focuses on communicating with its clients throughout every phase of the plumbing process, which Mr. Bautista says is important for ensuring they have positive experiences. “We always update our customers if something arises during the course of their projects, from a minimal repair to a worst case scenario. It’s easier for them to weigh their options once they understand the extent of the repairs, so they really appreciate how communicative we are.”

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Company Philosophy

“Our customers are very important to us, so we go above and beyond to make sure they’re getting quality workmanship and fair pricing. By providing them with upfront information and clearly explaining our work, we’re able to help them make the best decisions for their homes and businesses.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Oro Pro Plumbing, Inc., the best way to keep a satisfied clientele base is to focus on customer service in every aspect of its operations. “We don’t want our clients to feel rushed; we want them to feel cared for,” says owner Jonatan Bautista. “That’s why we take the extra time to closely inspect fixtures, answer questions, and even look up parts and contact distributors to find the best prices.”

Oro Pro Plumbing has been providing plumbing services for residential and commercial clients in San Mateo County and San Francisco since 2014. The company has the training and equipment to repair and install faucets, toilets, and other plumbing fixtures, and it’s also qualified to perform sewer line repairs, work on water heaters, and more.

Unlike less experienced plumbing companies that do the bare minimum of work required by state codes, Oro Pro Plumbing goes above and beyond to ensure long-lasting quality on every job. “We use the most reliable equipment and materials available, which allows us to provide our customers with extended warranties,” says Mr. Bautista. “They know that if anything fails unexpectedly, we’ll be there to take care of it.”

Another distinguishing attribute of Oro Pro Plumbing is its rigorous approach to quality control. “We take ‘before and after’ photos of every job to create a visual record of the problem and show how we corrected it,” explains Mr. Bautista. “We also write very detailed estimates and invoices, so there are plenty of things to reference if a problem occurs later.”

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Industry Info

If you need to hire a plumbing company, look for one that has up-to-date training and equipment.

Thanks to cutting-edge technology, plumbing companies are able to provide faster, more effective service than ever before. Here are two examples of industry innovations being utilized today:

ProPress® pipe fitting
Due to the prevalence of galvanized water piping in older homes, many homeowners are “re-piping” their homes with plastic or copper piping. Traditionally, copper pipes are connected by soldering joints, but a recent innovation offers a faster, safer and more consistent means of connecting pipes. The ProPress pipe fitting system utilizes specialized gaskets that are machine-pressed onto each fitting to create a watertight joint.

In addition to being more efficient than soldering, this method is safer because it avoids the potential for burns caused by hot flux. Furthermore, it provides more consistency of quality—workmanship can vary when soldering by hand, but with ProPress, every fitting is connected with the same precision. Considering the substantial cost of re-piping, the superior assurance provided by the ProPress method can be worth the additional investment.

Trenchless sewer pipe replacement
In the past, a broken sewer line required an expensive, time-consuming repair, wherein the buried pipe had to be excavated and replaced. Fortunately, with today’s “trenchless” technology, sewer line replacement entails a much faster (and far less messy) process. Rather than digging up the extent of the broken pipe, a plumber only needs to dig two holes: one near your house and one near the sidewalk where the pipe connects to the sewer main. Using hydraulic equipment, the new sewer line (typically composed of high-density polyethylene) is pulled through the existing one, while a “bursting head” at the front breaks apart the old pipe to make room it. Not only does this method provide a more efficient means of replacement, it also creates a seamless pipeline from point A to point B, which reduces the chance for future damage from roots.

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Frequently Asked Questions
Q: Why are your prices higher than other plumbing companies?
A: “To ensure long-term quality, we use better, more reliable materials than most of our competitors. We also make sure everything is done up to code, which will help you avoid future complications if you sell your property. Overall, we believe the value we offer is worth the additional expense.”
 
Q: How do you ensure reliability with the products you use?
A: “Instead of buying products from hardware stores, we purchase them directly from top distributors so we can ensure high levels of quality.”
 
Q: Can you explain the rationale for using certain materials?
A: “Yes, we can show you the materials we’re going to use and compare them to other options. For example, while the plumbing code allows plumbers to use a ‘two-band, no-hub coupling’ for connecting pipes, we use a more expensive, heavy-duty band to provide extra reassurance of long-term durability.”
 
Q: Can you handle my sewer line problem?
A: “Absolutely. We have all the equipment needed to provide complete sewer services, from in-line cameras to hydro jetters. We can also perform trenchless sewer line replacements.”
 
Q: Why aren’t you open on Sundays?
A: “The main reason is because plumbing supply houses aren’t open on Sundays, which limits our resources for getting materials.”
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SELECTED PHOTOS FROM Oro Pro Plumbing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jonatan Bautista

Expert CONTRIBUTOR PROFILE
  • Jonatan Bautista is a 14-year veteran of the plumbing industry and owner of Oro Pro Plumbing, Inc., a Diamond Certified company. He can be reached at (650) 549-5950 or by email.

Jonatan Bautista: Plumbing Inspiration

By James Florence, Diamond Certified Resource Reporter

SOUTH SAN FRANCISCO — When asked what made him want to become a plumber, Jonatan Bautista traces his inspiration back to a particular incident in his young life. “On my 17th birthday, just a few hours before my party was going to start, our house’s sewer system backed up,” he recalls. “The plumber came out, fixed everything and pretty much saved the day, which really made an impression on me. I’d always been mechanically inclined, so when I graduated high school, I decided to give plumbing a shot. I went to trade school in Fremont and spent a decade working in the field before starting my own business, which is where I’m at today.”

Today, as owner of Oro Pro Plumbing, Inc., Jonatan says his favorite part of his job is the daily variety it entails. “I enjoy interacting with different customers, as well as the variety of situations I encounter. Every day is different—you never know what you’re going to get into—but having a good team and the right equipment allows me to solve every problem and provide great service along the way.”

A lifetime resident of San Bruno, Jonatan expresses his appreciation for the Bay Area’s characteristic diversity. “Working in the Bay Area, we serve customers from all different cultures and lifestyles, which is something I really enjoy. It’s interesting, though—despite our many differences, I still find similarities in the way we all look at and experience life.”

Outside of work, Jonatan enjoys a variety of pastimes, from following professional sports to engaging in outdoor activities. “I’m a big sports fan and enjoy watching football, basketball, and baseball,” he says. “I also like hanging out with friends and taking my dog, Ziggy, on hikes and trail runs around the area.”

In regard to his professional career, Jonatan espouses the importance of educating customers. “Plumbing is an expensive service, so I like to make my customers feel comfortable by being as informative as I can,” he says. “I always explain what we’re going to do and what kinds of scenarios may arise, so they never feel taken off guard. Overall, I find that informed customers tend to be more comfortable and confident, which is better for everyone.”

When asked the first thing he’d do if he were to retire tomorrow, Jonatan says he’d plan an international vacation. “I would take a month-long trip to Europe. Anywhere in Europe would be nice, but in particular I’d like to see Italy and Spain, especially because I’m a big fan of Italian food.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: What were you most known for in high school?
A: Being the class clown.

Q: If you could time travel, would you go to the past or the future?
A: Probably the past, just because I wouldn’t want to know my future.

Q: Music or talk radio?
A: Music.

Q: What kind of music do you like?
A: I’m all over the place. I listen to everything from hip hop and R&B to salsa music.

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Expert articles
  • A Better Source for Plumbing Fixtures

    SOUTH SAN FRANCISCO — When it comes to purchasing faucets and other plumbing fixtures, rather than going to a home supply store, a better choice is to buy them directly through your plumber. The box may look the same, but the product you get is much different.

    Rather than purchasing from a “big box” store, a professional plumber gets fixtures from a plumbing distributor. Few consumers realize that the quality of these fixtures is higher than those found at home supply stores. This is because big box stores often have fixtures’ heavy duty brass inner parts changed out for plastic parts, which allows the stores to sell them for a lower price. In contrast, a plumbing distributor’s products come as they were designed, fitted with high-quality materials both inside and out. If you were to compare two of the same product, one from each source, you’d immediately notice that the one from the plumbing distributor was heavier than the one from the big box store.

    Because of their superior quality, it’s common for fixtures bought from a plumbing distributor to have double the lifespan as those purchased at a home supply store. So, to avoid frequently replacing your fixtures, ask your plumber to provide you with a product that will go the distance and give you more value for your dollar.

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Expert video tip
  • Video: Better Source for Plumbing Fixtures

    Complete Video Transcription:

    SOUTH SAN FRANCISCO — Host, Sarah Rutan: When it comes to purchasing faucets and other plumbing fixtures, rather than shopping at a home supply store, a better choice is to purchase directly through your plumber. Today we’re in South San Francisco with Diamond Certified Expert Contributor Jonatan Bautista of Oro Pro Plumbing to learn why.

    Diamond Certified Expert Contributor, Jonatan Bautista: When purchasing fixtures, as in a kitchen or bathroom faucet, always purchase your fixtures through the plumbing company that you’re hiring. The reason I recommend buying it through the actual plumbing company is, the quality and the actual integrity of the faucet will outlast any product that you may buy at a plumbing warehouse. The reason is, a lot of the warehouses that purchase these products get them changed out for plastic materials. Whereas, the high-quality products that plumbers have access to at a plumbing distributor come high quality and brass and will definitely last double the lifespan compared to what you may find at a simple supply house. 

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Oro Pro Plumbing, Inc. WEBSITE AND EXTERNAL FEED
  • Oro Pro Plumbing, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Oro Pro Plumbing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 101 VERIFIED CUSTOMERS i
Oro Pro Plumbing, Inc. : Average 9.1 out of 10 based on 101 unique customer surveys of customer satisfaction.

Lori D.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

1 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave me an honest assessment and they have reasonable prices.

I felt like they were honest and very straightforward with what the best solutions were.

Yasmine S.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

2 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very timely, pleasant, clean and fast.

Jonatan was wonderful, courteous, and clear. He had someone else working with him and they were both great, clean, fast, and courteous.

Niki S.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

3 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they were very knowledgeable and I liked that they did walk me through step by step what needed to be done. So I had a clear idea of what was going on and how it related to our leak.

I liked how knowledgeable they were and I also really liked they kept me in the loop. They would let me know when they were coming and they would come on time. Everything just went really smoothly. They did give me business cards too and I asked to use them to recommend them to other people.

Kaynaz B.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

4 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick and fast.

They came out on a holiday.

Margie B.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

5 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job and I would definitely recommend them.

I wouldn't have any idea.

Vickey B.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

6 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

The crew was very nice and explained what they were going to do and why. They also checked with me first before going ahead with any work.

I just felt they were very honest. We had them doing 2 jobs, and we thought there was a potential 3rd job. But they said no and that it really wasn't worth it. I was really impressed.

Doug J.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

7 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the guy who showed up, he knew exactly what to do, no issues at all.

He was prepared, no fooling around.

Shirley K.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

8 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, dial them up.

They wore the shoe coverings, and that stood out for me.

Dan L.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

9 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to use them. They did a very good job.

Everything actually stood out. The customer service was great, and the workmanship was outstanding.

Katherine M.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

10 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were great and I was very satisfied.

They got the job done, they were reasonably priced, and they were efficient and friendly.

Roderick M.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

11 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They responded quickly, gave an honest estimate on their labor, had a great selection on faucets and toilets to choose from, and they all met our specifications.

We have had them over twice, but the last time was for a new toilet. We were in a time crunch because we had guests coming over and they were able to get it done within the time frame we requested.

Eric M.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

12 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came in, assessed the problem, and proposed options.

They were really fast.

Niki S.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

13 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really go over everything with you ahead of time, and they explain what they're going to do and why. I call it dumbing down.

The crew was very friendly and clean. They put the shoe covers on, as soon as they came into the house.

Emily S.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

14 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very capable and responsive.

I can't really think of anything.

Shannon T.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

15 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful.

I liked the fact that I could e-mail them regarding some of my problems.

Mar B.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

16 of 101

Quality 9
9 10
Loyalty Yes
CRITIQUE

I think they are very knowledgeable, they do great work, and I have recommended them a couple times before. I would recommend them again.

They were on time.

Kristy C.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

17 of 101

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very responsive and professional.

I would say how quickly they responded. When you have a plumbing issue, you always want someone there right away. They really worked around our schedule.

Mario M.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

18 of 101

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would tell them that they're pretty good and they're reliable, but for that you pay a premium. You need to understand the cost, because if you want something done well, and on time, it's going to come at a sight premium.

The fact that when they did the job, they did it at the time they said they would and they finished it in the timeline they provided. They got all the city permits so I didn't have to do it my self. So it was a full service kind of job.

Karen S.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

19 of 101

Quality 9
9 10
Loyalty Yes
CRITIQUE

The reason why I liked them so well is because I needed somebody to fix something right away and they were available. I have tenants and the hot water heater broke and needs to be fixed as soon as possible and they got it done. So that was really important.

The reliability

Romi D.

VERIFIED Oro Pro Plumbing, Inc. CUSTOMER

20 of 101

Quality 8
8 10
Loyalty Yes
CRITIQUE

They were very professional, they knew exactly what the problem was, and they took care of it.

The professionalism and customer service stood out for me.

Read All 101 Survey Responses at Ratings View