Diamond Certified Company Report

Mr. Electric of San Mateo

Diamond Certified Company Report

Mr. Electric of San Mateo

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 134 VERIFIED CUSTOMERS i

Diane L.

VERIFIED Mr. Electric of San Mateo CUSTOMER

1 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were extremely professional. Jeff is pretty smart. He wasn't pushy about selling more product. He asked questions about things he noticed. He was very smart about looking for other issues but not in a marketing kind of way.

Easy to deal with and reliable, he showed up when he said he was going to showed up, and he got the work done. Great customer service in that Jeff was very friendly and very personable. He never talked down to me. I use Diamond Certified vendors whenever I can.

Mary R.

VERIFIED Mr. Electric of San Mateo CUSTOMER

2 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good, very reliable, and very competent. They did a wonderful job when they replaced all of my electrical wiring here.

I can't say enough about them. I was always very pleased. Last year, they replaced all of my smoke alarms. I should be calling them to do more work. Whenever I have needed any work done, I have always called them. I would never call anyone else.

Nadine N.

VERIFIED Mr. Electric of San Mateo CUSTOMER

3 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really personalize the service and explain the pros and cons of using different kinds of technologies. They are very helpful that way.

They really tailored their services to my specific needs.

Read All 134 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jeff Balich, Owner

Mr. Electric of San Mateo provides a host of electrical services for clients in San Mateo County and San Francisco, including electrical panel upgrades, home inspections, surge protection, breaker and fuse replacement, and general troubleshooting. It also offers hot tub and spa wiring and can install Ground Fault Interrupter (GFI) outlets, ceiling fans, recessed lighting, smoke detectors, and grounded outlets.

Family-owned and operated since 1970, Mr. Electric of San Mateo takes pride in offering detailed electrical contracting services to “thousands of satisfied customers,” says owner Jeff Balich, who acquired the company from his father, Martin, in 1995.

Mr. Electric of San Mateo’s customer service-oriented electricians are residential specialists who are trained in electrical repairs, remodels and installations. Also, the company adheres to a “Straight Forward Pricing™” policy that lets customers know a job’s price before work begins.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Mr. Electric of San Mateo

COMPANY CONTACT
Service AREA

San Francisco
San Mateo County

SERVICES PERFORMED

Residential Repairs
Upgrades
Remodels

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Mr. Electric of San Mateo

Owner Jeff Balich and one of Mr. Electric of San Mateo’s service vehicles

Company Profile

Mr. Electric of San Mateo provides a host of electrical services for clients in San Mateo County and San Francisco, including electrical panel upgrades, home inspections, surge protection, breaker and fuse replacement, and general troubleshooting. It also offers hot tub and spa wiring and can install Ground Fault Interrupter (GFI) outlets, ceiling fans, recessed lighting, smoke detectors, and grounded outlets.

Family-owned and operated since 1970, Mr. Electric of San Mateo takes pride in offering detailed electrical contracting services to “thousands of satisfied customers,” says owner Jeff Balich, who acquired the company from his father, Martin, in 1995.

Mr. Electric of San Mateo’s customer service-oriented electricians are residential specialists who are trained in electrical repairs, remodels and installations. Also, the company adheres to a “Straight Forward Pricing™” policy that lets customers know a job’s price before work begins.

Read moreRead Less
Company Philosophy

"We've been faithfully serving our clients since 1970, so we have a wealth of experience and desire to exceed their electrical needs. We're so confident in the quality of our work that we offer a 100 percent satisfaction guarantee. It's just another way to focus on the satisfaction of our customers and solidify our dedication to them."

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Comparative Summary

A job well done is something family-owned Mr. Electric of San Mateo strives to deliver every time, but according to owner Jeff Balich, the Burlingame-based company can offer customers much more than that. “I’d say we help them achieve peace of mind,” he says. “We get the job done in a timely manner and are professional the entire time.” This includes respecting property by taking measures to ensure work areas remain clean. Electricians wear booties when they come into a home and use tarps to prevent surrounding areas from getting dirty. When a job is finished, they always clean up after themselves.

Mr. Electric of San Mateo offers an extensive range of services, including electrical panel upgrades, home inspection, surge protection, GFI outlets, ceiling fans, recessed lighting, hot tub and spa wiring, and full rewiring of old homes and remodels (including knob and tube replacement). Its thorough knowledge of up-to-date codes and equipment guarantees clients’ homes will be safer, says Mr. Balich.

Good communication is important to continuous customer satisfaction, so being honest and upfront with every client is important to Mr. Electric of San Mateo, and it begins with the bid process. “Instead of billing by the hour, we bill using the Straight Forward Pricing™ ” guide, explains Mr. Balich. Simply put, charging by the job instead of by the hour means homeowners aren’t surprised by the final bill. At the conclusion of each job, the company makes a follow-up call to the customer to assure they’re completely satisfied.

Mr. Electric of San Mateo’s commitment to its customers includes guaranteeing a thorough job that’s backed by honesty and expertise. “Some companies cut corners by coming in with a lowball estimate,” says Mr. Balich, “and then they raise the price once the contract is signed. They don’t do the job properly, compromising safety and sometimes causing damage that we’re later called in to fix. This ends up costing homeowners extra money.” By contrast, he says, Mr. Electric of San Mateo has the reputation of doing jobs right the first time.

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Industry Info

It’s crucial to keep your home’s electrical system in good working order. The following checklist can provide homeowners with some basic knowledge of what to look for when assessing the electrical safety of their homes:

Inspect your main electrical service panel. Check for rust, loose connections, poor installation, arcing, a burning smell, or water damage.

Walk the perimeter of your house. Check for exposed wires and make sure all outlets are GFI-protected and have a waterproof cover. Make sure there’s adequate lighting near entries and exits.

Inspect your interior outlets. Check for GFI-protected outlets in your kitchen, bathrooms and garage. Make sure all outlets are three-pronged and grounded, especially if you have electronic components plugged into them. Watch for any loose connections when you plug in a cord—if it’s overheating, it’ll smell or look burnt.

Inspect your interior smoke detectors. Make sure you can locate them in your bedrooms and hallways and confirm they’re working properly. Change the batteries if necessary.

Also, check your garage, attic and crawl spaces for exposed wiring, and make sure circuits aren’t overloaded.

While the above list isn’t intended to be a substitute for a professional inspection, it can at least give you an idea about the condition of your home’s electrical system. If something concerns you, it’s in your best interest to contact a qualified electrician to do a professional inspection and make repairs where needed.

When looking for an electrician, it’s important to choose one with an established reputation backed by a track record of excellent service, trustworthiness and honesty. “Make sure they’re Diamond Certified, for one,” says Jeff Balich, owner of MJB Electrical Contractors in Burlingame. “Choose a quality contractor who you don’t have to worry about—one who will give you and your family the peace of mind you deserve.”

Ask about the experience of the company’s employees. Are they certified electricians who are skilled and highly-trained? Always do your homework to make sure the professionals to whom you entrust your family’s safety and well-being are properly certified and insured.

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Frequently Asked Questions

Q: If I hire you, can I feel safe having your workers in my house?

A: Absolutely. All our technicians are drug-tested and background-checked. I can vouch for their trustworthiness. They wouldn’t be working for us if they didn’t meet our high standards.

Q: Can electrical panels be moved to any location in the house?

A: No. They must be put in a code location, which means there has to be three feet of clearance in the front and 30 inches side by side. We can help you decide where the ideal place would be for electrical panels in your house.

Q: What’s a GFI outlet?

A: GFI—sometimes called GFCI (Ground Fault Circuit Interrupter)—is a safety device that’s designed to protect you from shock or electrocution and is required anywhere in or around the house where an outlet may come in contact with water, like kitchen counters, bathrooms, garages and other outdoor areas. These outlets automatically shut off the electrical current whenever water or dampness is detected.

Q: I have an older home. Should I replace my electrical panels?

A: To be on the safe side, any panel that’s more than 40 years old should be inspected by a qualified electrical contractor. In particular, Federal Pacific Panels and certain Zinsco Panels are outdated and pose significant fire and safety hazards.

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SELECTED PHOTOS FROM Mr. Electric of San Mateo

Mr. Electric of San Mateo WEBSITE AND EXTERNAL FEED
  • Mr. Electric of San Mateo SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Mr. Electric of San Mateo
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 134 VERIFIED CUSTOMERS i
Mr. Electric of San Mateo : Average 9.0 out of 10 based on 134 unique customer surveys of customer satisfaction.

Diane L.

VERIFIED Mr. Electric of San Mateo CUSTOMER

1 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were extremely professional. Jeff is pretty smart. He wasn't pushy about selling more product. He asked questions about things he noticed. He was very smart about looking for other issues but not in a marketing kind of way.

Easy to deal with and reliable, he showed up when he said he was going to showed up, and he got the work done. Great customer service in that Jeff was very friendly and very personable. He never talked down to me. I use Diamond Certified vendors whenever I can.

Mary R.

VERIFIED Mr. Electric of San Mateo CUSTOMER

2 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good, very reliable, and very competent. They did a wonderful job when they replaced all of my electrical wiring here.

I can't say enough about them. I was always very pleased. Last year, they replaced all of my smoke alarms. I should be calling them to do more work. Whenever I have needed any work done, I have always called them. I would never call anyone else.

Nadine N.

VERIFIED Mr. Electric of San Mateo CUSTOMER

3 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really personalize the service and explain the pros and cons of using different kinds of technologies. They are very helpful that way.

They really tailored their services to my specific needs.

Ashley F.

VERIFIED Mr. Electric of San Mateo CUSTOMER

4 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was prompt, excellent work was done and he offered a good price.

His quality of work

Kathleen D.

VERIFIED Mr. Electric of San Mateo CUSTOMER

5 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend him and that company.

Jeff is very easy to talk to.

Vicki B.

VERIFIED Mr. Electric of San Mateo CUSTOMER

6 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy, reliable, on time and they clean up after themselves.

I don't know, it was just well coordinated and it was good.

Rick E.

VERIFIED Mr. Electric of San Mateo CUSTOMER

7 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He knows what he is doing, he does good work and he can figure out your issues.

He is friendly and does good work.

Vince R.

VERIFIED Mr. Electric of San Mateo CUSTOMER

8 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend that he is the best.

He did a great job and he is honest.

Linda T.

VERIFIED Mr. Electric of San Mateo CUSTOMER

9 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is reliable.

They got the job done.

Rachel H.

VERIFIED Mr. Electric of San Mateo CUSTOMER

10 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt, courteous, and respectful.

They were on time.

Rick E.

VERIFIED Mr. Electric of San Mateo CUSTOMER

11 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just great.

He is very professional.

Ursula M.

VERIFIED Mr. Electric of San Mateo CUSTOMER

12 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough.

They made good recommendations and suggestions.

Vince R.

VERIFIED Mr. Electric of San Mateo CUSTOMER

13 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good and the owner is nice.

They are friendly and professional. They are not too expensive.

Courtney L.

VERIFIED Mr. Electric of San Mateo CUSTOMER

14 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on the more expensive side, but they also do very good work.

When I was living in Burlingame, they were local to me. They were always responsive and could get things done on a time table that worked for us.

Grace T.

VERIFIED Mr. Electric of San Mateo CUSTOMER

15 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and experienced as in good quality work

Well, I was satisfied with the work. I have used them several times. I think they're fine as they are.

Jack C.

VERIFIED Mr. Electric of San Mateo CUSTOMER

16 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to be very good. I would recommend them.

They seem to be very efficient. They did the job and got it done.

Jeff B.

VERIFIED Mr. Electric of San Mateo CUSTOMER

17 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality work

They were on time.

Linda T.

VERIFIED Mr. Electric of San Mateo CUSTOMER

18 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell everyone to use them for sure. I have referred people to them many times.

Their knowledge

Marie P.

VERIFIED Mr. Electric of San Mateo CUSTOMER

19 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable and on time. I'm happy with the results.

The quality of the work

Mark D.

VERIFIED Mr. Electric of San Mateo CUSTOMER

20 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are Diamond Certified and should chose them over other bidders.

I liked the price and how well they worked with me on getting all of my jobs done right. I've used them three times already. They are the ones I call for every electrical project.

Read All 134 Survey Responses at Ratings View