Diamond Certified Company Report

Miracle Plumbing Inc.

Diamond Certified Company Report

Miracle Plumbing Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

David F.

VERIFIED Miracle Plumbing Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

It was plumbing, so I don't know, just the whole thing, the base reason of me calling was fixed.

Chris E.

VERIFIED Miracle Plumbing Inc. CUSTOMER

2 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are good.

I think they were priced correctly, at least competitive.

Ray R.

VERIFIED Miracle Plumbing Inc. CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were fine.

They responded quickly.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Miracle Plumbing Inc. provides a wide range of plumbing services for residential and commercial clients throughout Santa Clara County. The company has the in-house capabilities to handle everything from routine plumbing installations and repairs to sewer line replacements and whole home repiping projects, and its technicians are available 24/7 to deal with emergencies.

CEO Phil Marcus says Miracle Plumbing’s customer-oriented approach to the plumbing process has been an important aspect of its success. “We provide more of a personal touch—our customers know they can call us any time and we’ll be there to help. We’re very thorough when it comes to going over their options and explaining the details of our work so they know what to expect.”

Miracle Plumbing takes pride in the quality of its craftsmanship, which, according to CFO Chris Marcus, isn’t always a given in the plumbing industry. “We have strict policies in place to ensure our technicians are working at the highest levels,” he says. “And it’s not just their workmanship—it’s also how they talk to customers and make them feel. Everyone who works here is dedicated to making sure each client has a great experience.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Miracle Plumbing Inc.

COMPANY CONTACT
Service AREA

Santa Clara County

SERVICES PERFORMED

Plumbing Repairs & Installations
Sewer Line Replacements
Whole Home Repiping
Traditional & Tankless Water Heaters
Water Filtration Systems & Softeners

BRANDS Supported
  • American Standard

  • TOTO

  • Delta

  • Price Pfister

  • Rheem

  • Noritz

  • A.O.Smith Water Heaters

  • Moen

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Miracle Plumbing Inc.

Company Profile

Miracle Plumbing Inc. provides a wide range of plumbing services for residential and commercial clients throughout Santa Clara County. The company has the in-house capabilities to handle everything from routine plumbing installations and repairs to sewer line replacements and whole home repiping projects, and its technicians are available 24/7 to deal with emergencies.

CEO Phil Marcus says Miracle Plumbing’s customer-oriented approach to the plumbing process has been an important aspect of its success. “We provide more of a personal touch—our customers know they can call us any time and we’ll be there to help. We’re very thorough when it comes to going over their options and explaining the details of our work so they know what to expect.”

Miracle Plumbing takes pride in the quality of its craftsmanship, which, according to CFO Chris Marcus, isn’t always a given in the plumbing industry. “We have strict policies in place to ensure our technicians are working at the highest levels,” he says. “And it’s not just their workmanship—it’s also how they talk to customers and make them feel. Everyone who works here is dedicated to making sure each client has a great experience.”

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Company Philosophy

“Our goal is simple: provide every customer with excellent service that resolves all of their issues and leaves them completely satisfied. We have what it takes to fulfill our clients’ needs—from minor repairs to large-scale projects, there’s nothing we can’t handle.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Miracle Plumbing Inc., the best way to keep clients happy is to resolve their plumbing issues in satisfying ways. “Our favorite part of the job is fixing our customers’ problems, especially after other companies haven’t been able to,” says CEO Phil Marcus. “We’re good at dealing with recurring issues because we focus on providing answers that bring closure to each situation.”

Miracle Plumbing has been providing plumbing services for residential and commercial clients throughout Santa Clara County since 2016. The company has the training and equipment to handle everything from general plumbing installations and repairs to sewer line replacements and whole home repiping projects, and it offers 24/7 emergency service for the convenience of its customers.

Unlike less experienced plumbing companies that take a “one size fits all” approach to every job, Miracle Plumbing is known for its detail-oriented work. “We want our work to be perfect, so we always provide a personal touch,” says CFO Chris Marcus. “It’s never ‘out of sight, out of mind’ with us. We take pride in everything we do, even if it’s behind a wall where the customer will never see it.”

To further differentiate itself from its competition, Miracle Plumbing only employs experienced plumbers who are trained to follow strict policies and procedures. “We expect our technicians to provide the best possible workmanship, and that includes how they talk to our customers and make them feel,” explains Chris Marcus. “Also, they’re constantly being tested to ensure they’re keeping up with the industry’s latest advancements.”

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Industry Info

When it comes to avoiding plumbing disasters, it’s all about preventative maintenance and using the right tools.

We’ve all dealt with gurgling sinks or toilets that won’t drain. As the water rises, so does the panic of knowing you’ll have to deal with a potentially expensive mess. To avoid these types of situations, it’s best to take a preventative approach to your plumbing system.

Dealing with immediate plumbing problems
Plumbing is hidden, so it’s easy to ignore until something goes wrong. For that reason, most of us lean on quick remedies such as Drano or plungers. However, according to Chris Marcus, CFO of Miracle Plumbing Inc. in San Jose, those aren’t the right options.

“Never use a plunger on a toilet,” he cautions. “It might clear the clog, but the long-term results can be costly. When you use a plunger, you risk blowing out the toilet’s wax ring, which could cause leakage that starts underneath the toilet and ends up at the subfloor. If the damage is severe enough, you might have to pull up your tile and redo your entire subfloor.”

Likewise, liquid plumbing cleaning products can come with unintended consequences. “Drano can eat away at pipes and eventually cause them to break,” warns Mr. Marcus. “You may not even know it’s happening, and when it does, it’ll be too late to stop. Instead of a liquid plumbing cleaner, use an auger or a snake to clear clogs.”

Prevent future plumbing problems
Preventing plumbing issues is just as important as fixing them. First, don’t flush things that aren’t supposed to go down the toilet. “Flushable wipes and moist towelettes are the worst things you can put down a sewer line,” says Mr. Marcus. “Even if a product claims to be flushable, it’s flushable at your expense.”

So, how can you tell what’s truly flushable? Mr. Marcus says if you have a hard time breaking something apart with your hands, it won’t break apart in your sewer line. “Those things will get stuck in the nooks and crannies of your sewer line and eventually clog it up.”

Another good preventative maintenance measure is hiring a company to perform high-pressure hydro jetting. According to Mr. Marcus, hydro jetting works to clean and unblock pipes by scouring the sides and fighting obstructions in front. “It’s really effective on kitchen sinks and other areas where grease builds up,” he says. “Homeowners should have their plumbing lines hydro jetted once a year, and commercial businesses and restaurants should do it several times a year depending on their individual needs.”

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Frequently Asked Questions

Q: How quickly can you get to my house?
A: It depends on our current schedule, but we always try to accommodate every call that comes in. Once we determine our schedule, we’ll give you a two-hour window for our arrival. We’re available for emergencies as well, so we can prioritize your call if necessary.

 Q: Can you give me a price over the phone?
A: Some companies will give rough prices over the phone, but we prefer to send a technician to assess the situation and provide a proper estimate, which is always free during normal business hours.

Q: Do you charge by the hour or by the job?
A: We charge a flat rate for each job. Our integrated software gives a price for every scenario, so you’ll know the price of your job before work begins. If we discover something else that needs to be addressed, we’ll go over your options and get your approval before doing anything.

Q: Can you give me advice over the phone?
A: Yes, depending on the type of problem. We like giving people advice for solving simple issues because it helps them understand their plumbing systems better. For example, a lot of people don’t realize there’s a reset switch underneath their garbage disposal. If your disposal isn’t working, you can use that switch to try and reset the system. We’d rather give our customers that type of advice instead of charging them to do it ourselves—it saves everyone time and money.

Q: Can I plunge my own toilet if it clogs?
A: You should never use a plunger to fix a clog—that’s not the right tool for the job. If you use a plunger, you could blow out the wax ring and cause a leak underneath the toilet, which could reach the subfloor and cause a lot of damage. Instead, you should use a snake or an auger. It may cost you $50 or so, but it’ll protect your plumbing system.

Q: How can I keep my drain lines clear?
A: Don’t use Drano or other substances. Preventative maintenance like high-pressure water jetting is a good idea. It scours the sides of the pipe, fights obstructions in front of it and pushes everything into the main line. It’s a really effective preventative measure for kitchen sinks and other areas where grease builds up.

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SELECTED PHOTOS FROM Miracle Plumbing Inc.

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Diamond Certified RATINGS ON Miracle Plumbing Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Miracle Plumbing Inc. : Average 9.1 out of 10 based on 100 unique customer surveys of customer satisfaction.

David F.

VERIFIED Miracle Plumbing Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

It was plumbing, so I don't know, just the whole thing, the base reason of me calling was fixed.

Jen C.

VERIFIED Miracle Plumbing Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

They were in and out, problem solved.

Jim M.

VERIFIED Miracle Plumbing Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

Their recommendation proved to be correct.

Kenny K.

VERIFIED Miracle Plumbing Inc. CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very Professional, and they are good at what they do.

They were punctual, and great communication.

Oleg G.

VERIFIED Miracle Plumbing Inc. CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nice, professional, and reliable

They were on time, the job was done how I expected, and they were clean.

Kevin L.

VERIFIED Miracle Plumbing Inc. CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good, expensive, but did a good job.

They were professional.

Tamara V.

VERIFIED Miracle Plumbing Inc. CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really professional and got the work finished quickly.

They were quick.

Raymond C.

VERIFIED Miracle Plumbing Inc. CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty good.

They were on time.

Ernie R.

VERIFIED Miracle Plumbing Inc. CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are thorough, they answer all questions and let you know what is going on.

They are local.

Vicki B.

VERIFIED Miracle Plumbing Inc. CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, on time and professional

Reliable, on time and professional

Mike D.

VERIFIED Miracle Plumbing Inc. CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were good.

They were quick.

Romeo I.

VERIFIED Miracle Plumbing Inc. CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

They know what they are doing.

Erica D.

VERIFIED Miracle Plumbing Inc. CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

They did the work pretty quickly.

Karthik G.

VERIFIED Miracle Plumbing Inc. CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

I would say, the response time, they were quick.

Diane A.

VERIFIED Miracle Plumbing Inc. CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very organized and knowledgeable.

The plumber they sent over was able to do the job.

James D.

VERIFIED Miracle Plumbing Inc. CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them. They are reliable.

They show up when we need them.

Michael

VERIFIED Miracle Plumbing Inc. CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job.

They got the work done.

Dave M.

VERIFIED Miracle Plumbing Inc. CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can count on them. They are very reliable and do good work.

They follow through with the work.

Robert N.

VERIFIED Miracle Plumbing Inc. CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were available.

Julie L.

VERIFIED Miracle Plumbing Inc. CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good. I don't know what else to say, they did a good job.

Nothing I can think of. They just did some plumbing work.

Read All 100 Survey Responses at Ratings View