Diamond Certified Company Report

Miracle Plumbing Inc.

Diamond Certified Company Report

Miracle Plumbing Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

David F.

VERIFIED Miracle Plumbing Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

It was plumbing, so I don't know, just the whole thing, the base reason of me calling was fixed.

Chris E.

VERIFIED Miracle Plumbing Inc. CUSTOMER

2 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are good.

I think they were priced correctly, at least competitive.

Ray R.

VERIFIED Miracle Plumbing Inc. CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were fine.

They responded quickly.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Miracle Plumbing Inc. provides a wide range of plumbing services for residential and commercial clients throughout Santa Clara County. The company has the in-house capabilities to handle everything from routine plumbing installations and repairs to sewer line replacements and whole home repiping projects, and its technicians are available 24/7 to deal with emergencies.

CEO Phil Marcus says Miracle Plumbing’s customer-oriented approach to the plumbing process has been an important aspect of its success. “We provide more of a personal touch—our customers know they can call us any time and we’ll be there to help. We’re very thorough when it comes to going over their options and explaining the details of our work so they know what to expect.”

Miracle Plumbing takes pride in the quality of its craftsmanship, which, according to CFO Chris Marcus, isn’t always a given in the plumbing industry. “We have strict policies in place to ensure our technicians are working at the highest levels,” he says. “And it’s not just their workmanship—it’s also how they talk to customers and make them feel. Everyone who works here is dedicated to making sure each client has a great experience.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Miracle Plumbing Inc.

COMPANY CONTACT
Service AREA

Santa Clara County

SERVICES PERFORMED

Plumbing Repairs & Installations
Sewer Line Replacements
Whole Home Repiping
Traditional & Tankless Water Heaters
Water Filtration Systems & Softeners

BRANDS Supported
  • American Standard

  • TOTO

  • Delta

  • Price Pfister

  • Rheem

  • Noritz

  • A.O.Smith Water Heaters

  • Moen

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Miracle Plumbing Inc.

Company Profile

Miracle Plumbing Inc. provides a wide range of plumbing services for residential and commercial clients throughout Santa Clara County. The company has the in-house capabilities to handle everything from routine plumbing installations and repairs to sewer line replacements and whole home repiping projects, and its technicians are available 24/7 to deal with emergencies.

CEO Phil Marcus says Miracle Plumbing’s customer-oriented approach to the plumbing process has been an important aspect of its success. “We provide more of a personal touch—our customers know they can call us any time and we’ll be there to help. We’re very thorough when it comes to going over their options and explaining the details of our work so they know what to expect.”

Miracle Plumbing takes pride in the quality of its craftsmanship, which, according to CFO Chris Marcus, isn’t always a given in the plumbing industry. “We have strict policies in place to ensure our technicians are working at the highest levels,” he says. “And it’s not just their workmanship—it’s also how they talk to customers and make them feel. Everyone who works here is dedicated to making sure each client has a great experience.”

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Company Philosophy

“Our goal is simple: provide every customer with excellent service that resolves all of their issues and leaves them completely satisfied. We have what it takes to fulfill our clients’ needs—from minor repairs to large-scale projects, there’s nothing we can’t handle.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Miracle Plumbing Inc., the best way to keep clients happy is to resolve their plumbing issues in satisfying ways. “Our favorite part of the job is fixing our customers’ problems, especially after other companies haven’t been able to,” says CEO Phil Marcus. “We’re good at dealing with recurring issues because we focus on providing answers that bring closure to each situation.”

Miracle Plumbing has been providing plumbing services for residential and commercial clients throughout Santa Clara County since 2016. The company has the training and equipment to handle everything from general plumbing installations and repairs to sewer line replacements and whole home repiping projects, and it offers 24/7 emergency service for the convenience of its customers.

Unlike less experienced plumbing companies that take a “one size fits all” approach to every job, Miracle Plumbing is known for its detail-oriented work. “We want our work to be perfect, so we always provide a personal touch,” says CFO Chris Marcus. “It’s never ‘out of sight, out of mind’ with us. We take pride in everything we do, even if it’s behind a wall where the customer will never see it.”

To further differentiate itself from its competition, Miracle Plumbing only employs experienced plumbers who are trained to follow strict policies and procedures. “We expect our technicians to provide the best possible workmanship, and that includes how they talk to our customers and make them feel,” explains Chris Marcus. “Also, they’re constantly being tested to ensure they’re keeping up with the industry’s latest advancements.”

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Industry Info

When it comes to avoiding plumbing disasters, it’s all about preventative maintenance and using the right tools.

We’ve all dealt with gurgling sinks or toilets that won’t drain. As the water rises, so does the panic of knowing you’ll have to deal with a potentially expensive mess. To avoid these types of situations, it’s best to take a preventative approach to your plumbing system.

Dealing with immediate plumbing problems
Plumbing is hidden, so it’s easy to ignore until something goes wrong. For that reason, most of us lean on quick remedies such as Drano or plungers. However, according to Chris Marcus, CFO of Miracle Plumbing Inc. in San Jose, those aren’t the right options.

“Never use a plunger on a toilet,” he cautions. “It might clear the clog, but the long-term results can be costly. When you use a plunger, you risk blowing out the toilet’s wax ring, which could cause leakage that starts underneath the toilet and ends up at the subfloor. If the damage is severe enough, you might have to pull up your tile and redo your entire subfloor.”

Likewise, liquid plumbing cleaning products can come with unintended consequences. “Drano can eat away at pipes and eventually cause them to break,” warns Mr. Marcus. “You may not even know it’s happening, and when it does, it’ll be too late to stop. Instead of a liquid plumbing cleaner, use an auger or a snake to clear clogs.”

Prevent future plumbing problems
Preventing plumbing issues is just as important as fixing them. First, don’t flush things that aren’t supposed to go down the toilet. “Flushable wipes and moist towelettes are the worst things you can put down a sewer line,” says Mr. Marcus. “Even if a product claims to be flushable, it’s flushable at your expense.”

So, how can you tell what’s truly flushable? Mr. Marcus says if you have a hard time breaking something apart with your hands, it won’t break apart in your sewer line. “Those things will get stuck in the nooks and crannies of your sewer line and eventually clog it up.”

Another good preventative maintenance measure is hiring a company to perform high-pressure hydro jetting. According to Mr. Marcus, hydro jetting works to clean and unblock pipes by scouring the sides and fighting obstructions in front. “It’s really effective on kitchen sinks and other areas where grease builds up,” he says. “Homeowners should have their plumbing lines hydro jetted once a year, and commercial businesses and restaurants should do it several times a year depending on their individual needs.”

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Frequently Asked Questions

Q: How quickly can you get to my house?
A: It depends on our current schedule, but we always try to accommodate every call that comes in. Once we determine our schedule, we’ll give you a two-hour window for our arrival. We’re available for emergencies as well, so we can prioritize your call if necessary.

 Q: Can you give me a price over the phone?
A: Some companies will give rough prices over the phone, but we prefer to send a technician to assess the situation and provide a proper estimate, which is always free during normal business hours.

Q: Do you charge by the hour or by the job?
A: We charge a flat rate for each job. Our integrated software gives a price for every scenario, so you’ll know the price of your job before work begins. If we discover something else that needs to be addressed, we’ll go over your options and get your approval before doing anything.

Q: Can you give me advice over the phone?
A: Yes, depending on the type of problem. We like giving people advice for solving simple issues because it helps them understand their plumbing systems better. For example, a lot of people don’t realize there’s a reset switch underneath their garbage disposal. If your disposal isn’t working, you can use that switch to try and reset the system. We’d rather give our customers that type of advice instead of charging them to do it ourselves—it saves everyone time and money.

Q: Can I plunge my own toilet if it clogs?
A: You should never use a plunger to fix a clog—that’s not the right tool for the job. If you use a plunger, you could blow out the wax ring and cause a leak underneath the toilet, which could reach the subfloor and cause a lot of damage. Instead, you should use a snake or an auger. It may cost you $50 or so, but it’ll protect your plumbing system.

Q: How can I keep my drain lines clear?
A: Don’t use Drano or other substances. Preventative maintenance like high-pressure water jetting is a good idea. It scours the sides of the pipe, fights obstructions in front of it and pushes everything into the main line. It’s a really effective preventative measure for kitchen sinks and other areas where grease builds up.

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SELECTED PHOTOS FROM Miracle Plumbing Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Chris Marcus

Expert CONTRIBUTOR PROFILE
  • Chris Marcus is CFO of Miracle Plumbing Inc., a Diamond Certified company. He can be reached at (408) 620-4975 or by email.

Chris Marcus: Like Father, Like Son

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — Having been raised by a plumber, it’s no surprise that Chris Marcus grew up to become one himself. “My father, Phil, has been a plumber since before I was born,” he recounts. “I started going to work with him when I was eight or nine years old. As time went by, I started doing bigger and more complex projects, and by the time I was 16, I had pretty much decided I was going to do plumbing as a career. After doing my own thing for several years, I ended up going into business with my father, and we’re still partners today.”

Today, as CFO of Miracle Plumbing Inc., Chris says his favorite part of his job is the variety. “Plumbers deal with a wide range of problems, so I appreciate the fact that I get to do something different almost every day. Plus, I love taking on the challenges presented by all the different aspects of plumbing.”

A resident of San Jose, Chris spends most of his time outside of work with his sons, Josh and Zane. “Josh is in college and Zane is four, so they’re on very different levels,” he says. “Zane pretty much just wants to play all the time, which is a lot of fun, whereas Josh and I usually do things like play video games or build computers.” Chris also enjoys walking around the historic downtown areas of nearby towns like Willow Glen, Saratoga and Los Gatos.

In regard to a professional philosophy, Chris espouses the value of taking pride in your work. “I believe you should take pride in how you present yourself, how you conduct business and how you treat your customers,” he asserts. “If you do that, you can be sure to get the maximum value out of whatever you’re doing. Plus, your customers will recognize and appreciate it as well.”

When asked the first thing he’d do if he were to retire tomorrow, Chris says he’d take a tropical vacation. “I’ve always wanted to go to Bora Bora and stay in one of those huts above the water. I can just imagine waking up in the morning, jumping into that crystal clear water, getting back out and having a cup of coffee. That would just be awesome!”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Kyoto Palace in San Jose.

Q: Do you collect anything?

A: Movies.

Q: What was your favorite toy as a child?

A: My first Nintendo system I got when I turned five.

Q: What’s your all-time favorite video game?

A: The original Super Mario Bros.

Q: What’s your favorite thing to eat for dessert?

A: A warm chocolate chip cookie with a scoop of vanilla ice cream on top.

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Expert articles
  • Making Water Heater Maintenance Financially Viable

    SAN JOSE — Regardless of what type of water heater you have, if you want it to achieve its full lifespan, you’ll need to maintain it consistently. A traditional water heater needs to be flushed annually to remove sediment buildup from its tank. At this time, the water heater’s anode rod (which helps minimize corrosion inside the tank) should also be inspected. Typically, an anode rod only lasts up to two years, at which point it needs to be replaced; flushing the tank each year helps maximize its lifespan.

    While these measures are important for keeping your water heater performing optimally, there’s just one problem: paying for maintenance every year can be expensive. In fact, it may actually be cheaper to forgo maintenance altogether and just replace your water heater every five years. Of course, this isn’t ideal. After all, having to buy a new water heater so often isn’t very convenient, and it certainly isn’t a very Green option. So, what else can you do?

    Fortunately, there is a way to make water heater maintenance more financially viable. When buying a water heater, you typically have three options: a six-year warranty model, a nine-year model or a 12-year model. What most consumers don’t know is that a 12-year water heater comes with two anode rods. Together, those anode rods will last twice as long as one rod would. Because of this, you can get away with maintaining your water heater half as often—every two years instead of annually. This will allow you to get a full lifespan out of your water heater for half the maintenance cost, so it’s really a win-win.

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  • Quick Fixes for Two Garbage Disposal Issues

    SAN JOSE — Plumbing companies get a lot of calls from customers who are having garbage disposal issues. However, in many cases these issues can be easily resolved by the homeowner—they just need to know what to do. Here are a couple of common garbage disposal issues and how to remedy them:

    The disposal makes a humming sound but doesn’t move. Typically, this means the disposal is jammed. To unjam it, get an Allen wrench and insert it into the center slot at the bottom of the disposal (under the sink). Turn the wrench a couple of times in each direction—this will manually move the grinder mechanism and should remove whatever is jamming it.

    The disposal isn’t working at all (unresponsive). If your garbage disposal is unresponsive, it may just need to be reset. Simply press the reset button at the bottom of the unit—that should get it up and running again.

     

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Expert video tip
  • Video: Garbage Disposal Solutions

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: If your garbage disposal isn’t working, there’s probably a simple solution. To learn more, we’re in San Jose with Phil Marcus of Miracle Plumbing, speaking on behalf of Diamond Certified Expert Contributor Chris Marcus.

    Phil Marcus: Oftentimes we get calls from customers with garbage disposal issues and those issues can be simply resolved by the homeowner. Two of those instances would be the garbage disposal, when they hit the switch makes a humming sound with no – it’s not working. That would be simply unjammed from the bottom of the garbage disposal with a – with a wrench – an Allen wrench. The other instance would be they hit the switch and there’s no sound at all. Those would simply be a reset button at the bottom of the garbage disposal, just hitting that button and the garbage disposal should be up and running at that point.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Water Heater Maintenance

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: Regardless of whether you have a traditional water heater or a tankless model, regular maintenance is crucial to ensure long-term performance. Today we’re in San Jose with Diamond Certified Expert Contributor Chris Marcus of Miracle Plumbing to learn more.

    Diamond Certified Expert Contributor, Chris Marcus: So, a lot of people forget to maintain their water heater. For tank type and tankless water heaters, they only need to be maintained annually. For tank type water heaters, they need to be flushed and the anode rod needs to be inspected on the water heater yearly. The anode rod typically lasts about one to two years, after which when the anode rod goes out, that’s when the corrosion will set place in the water heater itself. That’s why it’s very imperative that it is maintained annually. On tankless water heaters, it is a must. You have to maintain that tankless water heater. It needs to be flushed out every year. If that tankless water heater is not flushed out every single year, you’ll get about maybe two, three years tops and that tankless water heater will be garbage.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Miracle Plumbing Inc. WEBSITE AND EXTERNAL FEED
  • Miracle Plumbing Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Miracle Plumbing Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

David F.

VERIFIED Miracle Plumbing Inc. CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

It was plumbing, so I don't know, just the whole thing, the base reason of me calling was fixed.

Jen C.

VERIFIED Miracle Plumbing Inc. CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

They were in and out, problem solved.

Jim M.

VERIFIED Miracle Plumbing Inc. CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are good.

Their recommendation proved to be correct.

Kenny K.

VERIFIED Miracle Plumbing Inc. CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Very Professional, and they are good at what they do.

They were punctual, and great communication.

Oleg G.

VERIFIED Miracle Plumbing Inc. CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Nice, professional, and reliable

They were on time, the job was done how I expected, and they were clean.

Kevin L.

VERIFIED Miracle Plumbing Inc. CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good, expensive, but did a good job.

They were professional.

Tamara V.

VERIFIED Miracle Plumbing Inc. CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were really professional and got the work finished quickly.

They were quick.

Raymond C.

VERIFIED Miracle Plumbing Inc. CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are pretty good.

They were on time.

Ernie R.

VERIFIED Miracle Plumbing Inc. CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are thorough, they answer all questions and let you know what is going on.

They are local.

Vicki B.

VERIFIED Miracle Plumbing Inc. CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Reliable, on time and professional

Reliable, on time and professional

Mike D.

VERIFIED Miracle Plumbing Inc. CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they were good.

They were quick.

Romeo I.

VERIFIED Miracle Plumbing Inc. CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are good.

They know what they are doing.

Erica D.

VERIFIED Miracle Plumbing Inc. CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

They did the work pretty quickly.

Karthik G.

VERIFIED Miracle Plumbing Inc. CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

I would say, the response time, they were quick.

Diane A.

VERIFIED Miracle Plumbing Inc. CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were very organized and knowledgeable.

The plumber they sent over was able to do the job.

James D.

VERIFIED Miracle Plumbing Inc. CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would refer them. They are reliable.

They show up when we need them.

Michael

VERIFIED Miracle Plumbing Inc. CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they did a good job.

They got the work done.

Dave M.

VERIFIED Miracle Plumbing Inc. CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

You can count on them. They are very reliable and do good work.

They follow through with the work.

Robert N.

VERIFIED Miracle Plumbing Inc. CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They were available.

Julie L.

VERIFIED Miracle Plumbing Inc. CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good. I don't know what else to say, they did a good job.

Nothing I can think of. They just did some plumbing work.

Read All 100 Survey Responses at Ratings View

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