Diamond Certified Company Report

McLean & Williams, Inc.

Diamond Certified Company Report

McLean & Williams, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 101 VERIFIED CUSTOMERS i

H. C.

VERIFIED McLean & Williams, Inc. CUSTOMER

1 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job. I don't know all the fine details, I'm just an admin here but, they were good.

They fixed the problem from what I know.

Gary H.

VERIFIED McLean & Williams, Inc. CUSTOMER

2 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed to be upfront and honest about the situation. We had just bought this home and the well situation was not the best it could be. It was actually pretty bad. For where it was and where it is at now, I could only rate them at a "10" plus.

I liked their customer service. They were friendly, they came out quickly, and they didn’t upsell me on anything.

Q. L. V.

VERIFIED McLean & Williams, Inc. CUSTOMER

3 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very trustworthy, efficient, and they do a good job for a reasonable price.

The professional level of craftsmanship they did, they did a really good job.

Read All 101 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

(L to R) Shane Ragan, Katie Salinas, Sherry Salinas and Gonzalo Salinas

McLean & Williams, Inc. provides a complete range of water well and pump services for residential, commercial, and agricultural clients throughout Napa County. The family-owned and operated company has the training and equipment to handle everything from water well drilling to pump installation and service.

Co-owner Sherry Salinas says McLean & Williams’ longstanding reputation in its community has allowed it to develop and maintain a loyal clientele base. “This company was founded in 1949, so we’ve been able to grow alongside the industry and provide our clients with the highest quality service. We’re currently in our fourth generation of family ownership, and we’re excited to pass our legacy to the fifth generation and continue to operate as an honest company that has great relationships with customers.”

McLean & Williams prioritizes jobsite cleanliness on every project, which co-owner Gonzalo Salinas says is important for ensuring customer satisfaction. “When we leave a jobsite, we strive to leave it in better condition than when we arrived. We take a lot of pride in the quality of our service, so we focus on making sure each aspect of our work is the best it can be.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON McLean & Williams, Inc.

COMPANY CONTACT
Service AREA

Napa

SERVICES PERFORMED

Water Well Drilling
Pump System Design
Installation & Service
Water Treatment & Storage Systems

BRANDS Supported
  • Grundfos

  • Goulds

  • Berkeley

  • Franklin Electric

  • Hitachi

  • Turbi-Float

  • Amtrol

  • Flexcon Industries

  • J-Line

  • Norwesco

  • Peerless

DIAMOND CERTIFIED RESEARCHED ARTICLES ON McLean & Williams, Inc.

McLean & Williams’ drill rig allows it to take a full-service approach to its clients’ water system projects.

Company Profile

McLean & Williams, Inc. provides a complete range of water well and pump services for residential, commercial, and agricultural clients throughout Napa County. The family-owned and operated company has the training and equipment to handle everything from water well drilling to pump installation and service.

Co-owner Sherry Salinas says McLean & Williams’ longstanding reputation in its community has allowed it to develop and maintain a loyal clientele base. “This company was founded in 1949, so we’ve been able to grow alongside the industry and provide our clients with the highest quality service. We’re currently in our fourth generation of family ownership, and we’re excited to pass our legacy to the fifth generation and continue to operate as an honest company that has great relationships with customers.”

McLean & Williams prioritizes jobsite cleanliness on every project, which co-owner Gonzalo Salinas says is important for ensuring customer satisfaction. “When we leave a jobsite, we strive to leave it in better condition than when we arrived. We take a lot of pride in the quality of our service, so we focus on making sure each aspect of our work is the best it can be.”

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Company Philosophy

“Our goal is to have a great relationship with every client, so we’re always honest with them and make sure they’re completely satisfied. Ultimately, we want to do such a good job that the next time a customer needs their well or pump serviced, there’s no question about who they’re going to call.”

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Comparative Summary

Few water well contractors earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality and Helpful Expertise. Even fewer can also claim almost 70 years in the industry, but that’s exactly the case for McLean & Williams, Inc. “We’ve been building this company on word of mouth since 1949,” says co-owner Sherry Salinas. “We do every job so the customer doesn’t have to think about who to call the next time they need someone to work on their well.”

McLean & Williams provides water well and pump services for residential, commercial, and agricultural clients throughout Napa County. The family-owned and operated company has the in-house capabilities to handle everything from water well drilling to pump installation and service.

Unlike less experienced water well companies that rely on other contractors to perform the actual drilling or maintenance, McLean & Williams has the training to handle every project from start to finish. “We do the drilling, maintenance and everything in between,” affirms Ms. Salinas. “Our clients know we’ll be with them every step of the way, and they really appreciate having that type of support.”

Another distinguishing feature of McLean & Williams is its ability to fabricate parts that are needed for certain jobs. “Whether it’s in our shop or in the field, we’re capable of making parts that fit any type of water well or pump equipment,” says co-owner Gonzalo Salinas. “In fact, we have a reputation in the Napa Valley for being able to handle situations that other companies won’t even try to tackle. Our wide range of equipment and vast amounts of industry experience allow us to complete any task that’s requested of us.”

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Industry Info

When considering the location and design of a water well system, it’s important to recognize a few key factors.

Location accessibility
The first factor to consider when choosing a well location is accessibility. Due to the large equipment needed to drill and service a well, it’s important to choose a location where water can be found and large equipment can gain access with minimal property damage. Drilling a well requires a very large drill rig that’s about the size of a semi-truck (nearly 40 feet tall when fully mobilized). In addition, there are many pieces of equipment that are necessary to support drilling operations, as well as designated areas to contain drill cuttings, fluids and discharge water from the development process. Regarding system maintenance, pump trucks equipped with hydraulic hoists and multiple pieces of large support equipment are needed to help pump technicians perform system installation, repair, and maintenance for the life of the well. Therefore, identifying a location that can handle large vehicles and support equipment is a top priority.

Utility setbacks
The second factor you should consider is utility setbacks. This includes (but isn’t limited to) the distance to overhead/underground power and gas lines, water lines, and septic equipment. When designing and drilling your ideal well system, location of septic systems should be considered, as drilling a water well too close to any part of a septic system is against county regulations, which are in place to protect you and your neighbors from potential contamination. Another setback that should be considered is the distance between the well and power/water lines running the necessary pumps. Long distances between power and the well can increase system installation costs due to the increase in wire size and the possibility of larger pumps to perform the desired task. Your well contractor should advise you to choose a location that’s more cost-effective for installation and maintenance, as long as well yield isn’t being sacrificed.

Property lines and road setbacks
Many counties (Napa in particular) regulate the distance that a well can be from a property line and from the centerline of roadways. This is to ensure the water system is constructed on and stays within the intended property while leaving room for any road expansion or construction that may occur.

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Frequently Asked Questions
Q: How will you pick the best location to drill a well on my property?
A: “Well location depends on many factors. Usually, property setbacks limit us to a drilling location that can accommodate all the equipment that’s necessary to construct a well. We also consider the proximity to utilities in an attempt to reduce the installation cost of the pumping system. On a larger parcel, our years of experience help us determine the location that has the highest probability of finding water by looking back on other wells we’ve constructed in that area.”
 
Q: How familiar are you with the water formations in my area?
A: “We’ve been drilling water wells in Napa since the 1940s, so we have all the necessary knowledge to determine well completion depths and potential yield based on other wells in the area.”
 
Q: Can you drill, install and maintain my water system?
A: “Yes, we pride ourselves on being a one-stop shop for water systems. We handle everything from the initial site meeting to the final installation. We also offer 24-hour water system service and well remediation such as cleaning and relining.”
 
Q: What should I expect when you drill my water well?
A: “Drilling a well can be a loud, messy process that generally lasts five to seven days. It takes a large drilling rig, several pieces of equipment, and support vehicles onsite to handle fluids and cuttings. Once the well is complete, we’ll clean up the site with an emphasis on minimal disturbance of the property.”
 
Q: Can you customize my water system to meet my needs?
A: “Yes. No two water systems get used exactly the same way. Our many years of experience have provided us with a wide range of abilities to dial systems so they function the way our clients desire.”
 
Q: What’s the difference between a conventional water system and a constant pressure system?
A: “A conventional water system requires control valves and, often, multiple pressure tanks. A constant pressure system fits into a much smaller footprint and maintains a system pressure with just a few pounds of fluctuation. Over the last 10 to 15 years, constant pressure systems have become the preferred system for the majority of our clients.”
 
Q: How do I maintain my water system?
A: “Water systems require very little maintenance. Often, the treatment equipment takes the most attention. Manufacturers of pressure tanks recommend checking the air charge on an annual basis. Storage tanks should be drained and cleaned every three to five years, depending on water quality. A water potability sample should also be drawn every few years to make sure the well is healthy.”
 
Q: How long do water system components normally last?
A: “On average, most large components of a water system, like pumps and motors, last 10 to 12 years, but many last much longer than that.”
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SELECTED PHOTOS FROM McLean & Williams, Inc.

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Shane Ragan

Expert CONTRIBUTOR PROFILE
  • Shane Ragan is a fifth-generation water well and pump professional and project manager at McLean & Williams, Inc., a Diamond Certified company. He can be reached at (707) 809-5945 or by email.

Shane Ragan: Tapping the Wellspring

By James Florence, Diamond Certified Resource Reporter

NAPA — As a fifth-generation participant in his family’s well drilling and pump business, Shane Ragan is further deepening an already profound professional legacy. “I was pretty much raised in this company, which was started by my great-great grandfather in 1949,” he says. “My grandpa started paying me to clean up the shop when I was 11 and things progressed from there. By the time I was 15, I was running my own crew—I didn’t even have a driver’s license! After all these years, I’ve grown to love this work and appreciate being a part of my family’s legacy.”

Today, as project manager at McLean & Williams, Inc., Shane says his favorite part of his job is taking on unusual or challenging situations. “I like tackling problems that our competitors aren’t able to figure out or just don’t want to deal with. That probably gives me the most satisfaction—coming into a situation where people think the job can’t be done and making it happen.”

A resident of Napa (where he lives with his wife, Rachelle, and their kids, Alyssa and Andrew), Shane says it’s a perfect place for someone in his line of work. “Here in Napa, we have great weather and an environment that allows for a wide range of systems and applications. We do a lot of winery and vineyard work, but we also service a lot of residential homes, so there’s a lot of variety, which keeps things interesting.”

Outside of work, Shane spends his free time on a variety of active pastimes. “I enjoy anything sports-related, from football, baseball and basketball to golf and bowling,” he says. “I also like going to my kids’ sporting events and watching them play.” Additionally, Shane and his family like to get out and about in the Bay Area. “We do a lot of exploring and enjoy visiting nearby beaches and national parks. Vineyards are beautiful, but when you see them every day, it’s nice to get a change of scenery.” When he’s not playing sports or out exploring, Shane can often be found working in his garden at home.

In regard to his professional career, Shane embraces the charge of filling what he considers some sizeable shoes. “When you have customers who know your parents or knew your grandparents, it creates some high expectations,” he affirms. “There are even a few people who remember my great-grandpa and have stories of when he took care of them or got them out of a bind. I clearly have some pretty big shoes to fill, but I get a lot of satisfaction from meeting those high expectations and maintaining our company’s reputation for quality service.”

When asked the first thing he’d do if he could retire tomorrow, Shane says he would expand the scope of his regional explorations. “I’d do some more traveling and see some more of the world. In particular, I’m partial to locations that involve beaches and sunshine, like the Caribbean. I really want to see Australia, so maybe I’d go there first.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Oakland Raiders.

Q: What kind of music do you like?
A: Country.

Q: If you could time travel, would you go to the past or the future?
A: The future. It would be neat to experience events in the past, but I’d rather see something new and unknown.

Q: What’s your favorite thing to eat for breakfast?
A: Chicken fried steak with gravy.

Q: What’s your favorite holiday?
A: Christmas—it has always been a big deal in my family.

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Expert articles
  • Monitoring Your Groundwater System

    NAPA — While groundwater systems require ongoing maintenance by a professional manager, property owners can also assist with maintenance by monitoring system performance. This primarily consists of paying attention to unusual developments such as a PG&E bill that’s higher than usual or a noticeable dip in water pressure or quality. Since any of these can be indicative of an underlying issue, it’s a good idea to have your groundwater system manager come out and take a look. This proactive step will help you catch problems early and prevent them from becoming full-blown.

    Besides contacting your groundwater system manager when unusual conditions arise, it’s a good idea to schedule an annual service and inspection. This will give your manager a chance to service the filter and other system components, as well as inspect the condition of the water tanks and check the pressure. Having these measures performed each year will go a long way toward keeping your system operating smoothly and preventing problems from occurring down the road.

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Expert video tip
  • Video: Considerations for a Groundwater System

    Complete Video Transcription:

    NAPA — Host, Sarah Rutan: If you’re planning to install a groundwater system on your property, you’ll need to know what kind of maintenance it will require. Today we’re in Napa with Diamond Certified Expert Contributor Shane Ragan of McLean & Williams to learn more.

    Diamond Certified Expert Contributor, Shane Ragan: When going down the path of owning and maintaining your own ground water systems, there’s many things to consider, such as maintenance and ongoing monitoring to make sure everything is working correctly. Many of the things to pay attention to from the homeowner the standpoint or from the system manager standpoint is to make sure that the system is providing good pressure, water is nice and clear and that you’re not using more electricity than what you’ve been able to pay attention to over the course of the life of the system.

    A lot of those are indicators of issues that you need to contact your well water system contractor to come and see if there’s an issue that can corrected in hopes of trying to catch that early before having to incur larger repairs and issues like that. This goes for whether or not your system is used for inside the house, outside of the yard or even in your vineyard type applications. They all kind of have a lot of the same symptoms when they’re working correctly or incorrectly.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

     

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McLean & Williams, Inc. WEBSITE AND EXTERNAL FEED
  • McLean & Williams, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.mcleanandwilliams.com
Diamond Certified RATINGS ON McLean & Williams, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 101 VERIFIED CUSTOMERS i
McLean & Williams, Inc. : Average 9.7 out of 10 based on 101 unique customer surveys of customer satisfaction.

H. C.

VERIFIED McLean & Williams, Inc. CUSTOMER

1 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job. I don't know all the fine details, I'm just an admin here but, they were good.

They fixed the problem from what I know.

Q. L. V.

VERIFIED McLean & Williams, Inc. CUSTOMER

2 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very trustworthy, efficient, and they do a good job for a reasonable price.

The professional level of craftsmanship they did, they did a really good job.

P. F. V.

VERIFIED McLean & Williams, Inc. CUSTOMER

3 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They helped us with some drilling and pump system integrations. They were great for us, we will be calling them sometimes this year actually, to speak more about additional changes.

I liked it all, the whole process from my standpoint was simple and efficient.

Gary H.

VERIFIED McLean & Williams, Inc. CUSTOMER

4 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed to be upfront and honest about the situation. We had just bought this home and the well situation was not the best it could be. It was actually pretty bad. For where it was and where it is at now, I could only rate them at a "10" plus.

I liked their customer service. They were friendly, they came out quickly, and they didn’t upsell me on anything.

C. W. C.

VERIFIED McLean & Williams, Inc. CUSTOMER

5 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

We consult with a lot of companies who have larger farm, ranch, or vineyards. We really do all our work from Texas so I would rate them very highly being that we rely on them to keep a high quality for this aspect of some of our clients' businesses.

I don't know.

A. J. M. V.

VERIFIED McLean & Williams, Inc. CUSTOMER

6 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are knowledgeable.

As I said, they are knowledgeable.

Steve H.

VERIFIED McLean & Williams, Inc. CUSTOMER

7 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel like everyone knows they are quite good. They are the only ones we use.

They come when you call and try and get you taken care of within a few days. They are efficient.

R. G.

VERIFIED McLean & Williams, Inc. CUSTOMER

8 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are in the top margin of businesses in my area that do what they do.

They know what they are doing and are very polite.

Craig P.

VERIFIED McLean & Williams, Inc. CUSTOMER

9 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

First off, we had several other companies out that said we were better off working with the city. Even after telling them we wanted our own sustainable systems, they said it was not possible. McLean was able to make it happen for us. I can't say enough good things about them. They were professional, never gave up, and were very knowledgeable.

They were able to achieve what we wanted.

C. F. L.

VERIFIED McLean & Williams, Inc. CUSTOMER

10 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I talk to certain people there. They have the inside track.

That it's local

B. V.

VERIFIED McLean & Williams, Inc. CUSTOMER

11 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable, and were able to address our needs, without any issues.

They addressed our needs.

C. C. W. D.

VERIFIED McLean & Williams, Inc. CUSTOMER

12 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I personally was not the one who worked with them. The guy who originally hired them was a 1099 contractor and is no longer with us. He and McLean set up multiple pump systems for us. We have not had an issue to date with them, so that is why I gave them a "10", just normal maintenance.

Like I said, I wasn't the one who worked direct with them, but I would point out that there has been zero issues over the last 3 years.

F. L. E.

VERIFIED McLean & Williams, Inc. CUSTOMER

13 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would like to say that Katie is one of the nicest people, I have had the pleasure of dealing with. The men who came out were very professional and knowledgeable. They were able to accomplish what we set out to achieve.

That they are courteous and professional

B. C. M. C.

VERIFIED McLean & Williams, Inc. CUSTOMER

14 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

McLean has the highest level of expertise than anyone else in the area, in my experience.

Knowledge

R. M. C. C.

VERIFIED McLean & Williams, Inc. CUSTOMER

15 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good contractor that works with us on some projects. They have some of the best knowledge in their industry.

I liked that they have a great price for the expertise they carry.

S. V.

VERIFIED McLean & Williams, Inc. CUSTOMER

16 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a very polite, courteous group. They do what they say they are going to do.

They were very neat and clean.

E. I.

VERIFIED McLean & Williams, Inc. CUSTOMER

17 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell other businesses that deal with pump systems to hire them with confidence. They are highly experienced and know advanced, in depth knowledge of all different types of systems. They will be able to match your needs to a specific option and equipment. They were very surprising. I didn't know pump systems were so intricate.

Their knowledge and friendliness

A. B. C.

VERIFIED McLean & Williams, Inc. CUSTOMER

18 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them not to use them. I already told a neighbor that.

They put in a nice system.

B. F. V.

VERIFIED McLean & Williams, Inc. CUSTOMER

19 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did good work. It was completed on time and completed correctly.

The quality of the work

C. C.

VERIFIED McLean & Williams, Inc. CUSTOMER

20 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and can be trusted. They were able to set up some advanced water systems, quickly. I can tell their knowledge and experience is on the higher spectrum.

They are on top of things. They do what they say they will do, and they did it on time.

Read All 101 Survey Responses at Ratings View